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Ross-Simons has a rating of 4.7 stars from 8,907 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,439 reviews
I ordered two of the black enameled bands. I was very disappointed. They were significantly smaller than the looked in the advertisement.
Date of experience: December 27, 2024
Date of experience: December 16, 2024
The Fresh Water Pearl Bracelet with gold chain was beautiful! We had purchased one from another vendor and were not at all pleased. Very poor quality. The one we purchased from Ross-Simon's was far superior and we are extremely happy that we went with this piece! Thank you!
Date of experience: October 24, 2024
I have ordered from Ross-Simon's on a few occasions and I have been satisfied every time with my purchase.
Date of experience: January 5, 2025
This is the second Christmas gift purchase. Loved last year's gift, I picked another bracelet this year.
Date of experience: December 17, 2024
I loved the necklace I bought, but the chain clasp was so tiny that I can barely connect the chain together. I will have to buy a separate chain to be able to wear this unfortunately.
Date of experience: November 17, 2024
I have been doing business with your company for a long time. Ev is the person that usually assist me. I normally go through her for all my orders. She is great. I like your products.
Like I said I have been doing business with your company for a real long time and I am usually a VIP member and Ev assist me.
Date of experience: November 11, 2024
I love your products
Date of experience: October 5, 2024
Great customer service and Sapphire and CZ eternity ring is beautiful. This is a very nice ring, solidly built, highly recommended.
Date of experience: December 27, 2024
RECIEVEV ITEM IN REASONABLE TIME. I ORDERED A SIZE 7 BECAUSE I WANTED IT TIGHT. THE SIZE 7 WAS WAY TOO LARGE. I ORDERED ANOTHER RING TODAY AND AM ORDERING A SIZE 7 AND HOPING IT WILL FIT. I did measure my finger and it seems to come out and it does come out a size 8 but with my last experience I ordered a size 7. Hope it fits!
Had ordered from them before and had good luck.
Date of experience: November 22, 2024
BOUGHT STERLING CUP FOR NEW GREAT GRANDAUGHTER! PARENTS LOVED IT!
HAD ORDERD FROM ROSS-SIMONS BEFORE AND WAS VERY PLEASED.
Date of experience: November 13, 2024
This is not my first purchase at Ross Simons.
Website is easy to navigate and I am very happy with my purchase. They never disappoint.
Date of experience: December 12, 2024
Took a little longer to check out.
I was Not satisfied with the quality of the purchase and plan on returning two of the items
Date of experience: December 12, 2024
Thought the quality was pretty good, and prices were ok in comparison to other sites.
Date of experience: December 2, 2024
I'm giving this another chance. The ring I ordered looks allot different than the pictures. We'll see how this one looks. If I have the same experience I won't buy here again.
Clearance Sale email
Date of experience: November 16, 2024
We regret that the ring you ordered did not look as expected. We always try to photograph the piece exactly as it is, but understand there can be some issues, especially with the color resolution on different monitors. We hope you love the necklace! Thank you for choosing Ross-Simons.
The earrings were a gift for my daughter and she loved them! They are classic and elegant. Very easy to order and they arrived on time.
Date of experience: December 10, 2024
I have been shopping with this company for years. Good quality fair prices.
Date of experience: September 15, 2024
I found just what I was looking for at a very reasonable price. It arrived in just a few days and was exactly as advertised. Thank you!
Google showed it to me.
Date of experience: December 14, 2024
Returned these hoops immediately due to very poor quality. All diamonds were cloudy. Very disappointed.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 10, 2024
We appreciate you taking the time to provide us with your feedback. We offer the best quality and price diamonds in the diamond grades selected. The diamonds on this piece have a clarity grade of I3 as advertised. Due to the naturally occurring characteristics, diamonds with clarity grade of I3, may exhibit imperfections such as inclusions, blemishes and cloudiness visible with naked eye.
We always want you to be 100% satisfied with your purchase. We offer a 30-day return period on all orders if not completely satisfied. Returns can be set up online or you can reach out to our Team for assistance by calling (800) 835-0919. We are available 24 hours a day, 7 days a week. Private message sent.
I wear my lovely earrings every day! So light
And yet, so beautiful and love how they convey elegance!
Date of experience: December 14, 2024
I was a little disappointed with the length of time for delivery. However when I sent an inquiry, a reply was sent immediately! That meant a lot!
They were very attentive to my needs and questions!
Date of experience: December 16, 2024
The 14kt yellow gold curb-link necklace has sparkle. The associate assisted me with the purchase code for a reduced price.
The associate helped me with the purchase code for a reduced price by telephone.
Date of experience: December 21, 2024
This is a delicate, lovely necklace. It is very lightweight, but makes a bigger statement due to the intricate design. Highly recommend.
Date of experience: December 8, 2024
The website was very easy to use, and the shipping and quality of the products ordered were fantastic.
Date of experience: December 17, 2024
Easy to manover the site, and fast checkout with paypal. Selection seemed extensive, although i was "focus shopping" for specific kind of item
Date of experience: December 29, 2024
Love the design, everyone noticed right away and complemented me on how beautiful it was.
It's beautiful, love it love it
I saw an add
Date of experience: December 17, 2024
I am very pleased to do business with a company that goes the extra mile for you, when something goes wrong with the shipping! Thank you!
They made it right and we're very professional!
Date of experience: December 14, 2024
Interesting jewelry to choose from, nice variety, decent prices, excellent turnaround. It was a very satisfying experience.
Date of experience: December 17, 2024
Saw ad on cable channel.
Date of experience: December 13, 2024
Easy and quick with avast amount of choices to choose from. Will return shop. Wrapping purchases as I write this memo.
Internet ad
Date of experience: December 17, 2024
Returned immediately because both bracelets look like plastic. Do not think these are real stones
Hope I get my refund quickly
Date of experience: December 17, 2024
If a piece does not have a real stone, it will be indicated in the descriptive title for the item and in Product Details. We sell thousands of pieces so there is something for everyone, we understand this was not the right piece for you. If for any reason you are not 100% satisfied with your purchase within 30-days of receipt, the piece can be returned. Returns are easy to set up online and our team can be reached 24 hours a day, 7 days a week for assistance at (800) 835-0919. A private message has been sent.
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
Representing size online is a challenge. Our goal is to make shopping from home easier by including all the measurements and sizes of our jewelry. This information can be found under Product Details. If, for any reason you are not 100% satisfied with your purchase within 30-days of receipt, the piece can be returned. Returns can be set up online and our team can be reached 24 hours a day, 7 days a week at (800) 835-0919.