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    Ross-Simons

2024 CUSTOMER CHOICE AWARD

Ross-Simons

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Overview

Ross-Simons has a rating of 4.7 stars from 8,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    920
  • Shipping
    47
  • Quality
    7442

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 92.8%
Positive
3,400
Neutral
153
Negative
109
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48,077 reviews

39
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How would you rate Ross-Simons?
Top Positive Review

“Excellent service.”

Mary M.
12/31/24

The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.

Date of experience: 12/17/24
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Top Critical Review

“Worse custoner service ever”

Leon R.
12/31/24

I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver

Date of experience: 12/28/24
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Reviews (8,791)

Rating

Timeframe

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Reviews that mention popular keywords

shopping experience (148) quality jewelry (117) customer service (458) quality products (109) sterling silver (102) christmas gift (96) ross simons (1116) post office (17)
Thumbnail of user annm1922
Louisiana
1 review
0 helpful votes
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May 30th, 2022
Verified purchase

Always the best! Stylish, cost effective, quality, and classical references.

Reason I chose this business:

It’s a habit!

Quality

Date of experience: May 30, 2022

Thumbnail of user cherylr813
Michigan
1 review
0 helpful votes
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May 31st, 2022
Verified purchase

Easy ordering, and delivery was prompt the necklace is exactly what I thought it would be.

Reason I chose this business:

Great products.

Quality

Date of experience: May 31, 2022

Thumbnail of user davidk3235
South Carolina
1 review
0 helpful votes
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May 3rd, 2022
Verified purchase

This was a gift for Mother's day and my wife loves the earrings.

Reason I chose this business:

Saw the earrings and really like them

Quality

Date of experience: May 3, 2022

Thumbnail of user katherineg436
Maryland
1 review
0 helpful votes
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April 29th, 2022
Verified purchase

Swift delivery and professional service. Merchandise is good quality

Quality

Date of experience: April 29, 2022

Thumbnail of user julianneo10
Connecticut
1 review
0 helpful votes
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May 2nd, 2022
Verified purchase

Website is easy to use. Product did not meet expectations.

Reason I chose this business:

Favorite online jewelry place

Service
Quality

Date of experience: May 2, 2022

Thumbnail of user emmanuelk85
Arizona
1 review
0 helpful votes
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May 2nd, 2022
Verified purchase

Found what I needed. In stock. Free Mother's Day Shipping. Easy pay with Affirm.

Reason I chose this business:

Have had good luck in the past.

Quality

Date of experience: May 2, 2022

Thumbnail of user peggyp318
Virginia
2 reviews
0 helpful votes
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May 2nd, 2022
Verified purchase

I order several times a year and have never been disappointed.

Reason I chose this business:

Looking for a nice silver bracelet.
Was not disappointed.

Date of experience: May 2, 2022

Thumbnail of user kerryp148
California
2 reviews
0 helpful votes
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May 1st, 2022
Verified purchase

Great service and delivery in a timely manner-thank you, as always!

Date of experience: May 1, 2022

Thumbnail of user kathleenz532
Pennsylvania
1 review
0 helpful votes
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May 1st, 2022
Verified purchase

Unfortunately, one earring was damaged. Had to return.

Service
Quality

Date of experience: May 1, 2022

Thumbnail of user janetj1292
Virginia
1 review
0 helpful votes
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November 23rd, 2022
Verified purchase

I was disappointed with the chain, is kind of flimsy.

Reason I chose this business:

Bought from them before.

Quality

Date of experience: November 23, 2022

Thumbnail of user earleneh15
South Carolina
1 review
0 helpful votes
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July 28th, 2022
Verified purchase

Quick and easy! Item arrived in such a short time!

Reason I chose this business:

Shopping for years off and on.

Quality

Date of experience: July 28, 2022

Thumbnail of user annr875
New York
1 review
0 helpful votes
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November 25th, 2022
Verified purchase

Ordered online experience was quick and uncomplicated.

Reason I chose this business:

Have ordered from RS before and I am completely satisfied with all my purchases.

Quality

Date of experience: November 25, 2022

Thumbnail of user normac284
Georgia
1 review
0 helpful votes
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July 25th, 2022
Verified purchase

Very happy with purchase. Ring is gorgeous and getting lots of compliments.

Reason I chose this business:

Have purchased from R-S before so I’m familiar with quality. Ordering is easy, shipping is fast.

Quality

Date of experience: July 25, 2022

Thumbnail of user margoth39
New Jersey
1 review
0 helpful votes
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July 25th, 2022
Verified purchase

One of my earring sets feels like plastic beads, which was not mentioned in the item profile

Quality

Date of experience: July 25, 2022

Thumbnail of user valeriel393
Texas
1 review
0 helpful votes
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July 25th, 2022
Verified purchase
• Updated review

Slow website.

Fairly prompt delivery - even on a Sunday!

Reason I chose this business:

Specific product.

Quality

Date of experience: July 25, 2022

Slow website
August 17th, 2022
Verified site experience
• Previous review

Date of experience: July 18, 2022

Thumbnail of user lisac3702
Louisiana
1 review
0 helpful votes
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July 28th, 2022
Verified purchase

Found in an ad you pushed. Missed by multiple prior searched

Quality

Date of experience: July 28, 2022

Thumbnail of user maryb4703
Connecticut
1 review
0 helpful votes
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July 26th, 2022
Verified purchase

Great website -- like seeing the earrings on a model

Reason I chose this business:

I was looking for a specific gold hoop earring

Quality

Date of experience: July 26, 2022

Thumbnail of user jessicaa1830
California
1 review
0 helpful votes
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November 23rd, 2022
Verified purchase

Web site good. I hope my daughter has a Merry Christmas.

Reason I chose this business:

Like some items

Quality

Date of experience: November 23, 2022

Thumbnail of user franciscof68
Virginia
2 reviews
0 helpful votes
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July 26th, 2022
Verified purchase

Very easy as usual to beautiful products that you show on line

Reason I chose this business:

It was not the first time

Quality

Date of experience: July 26, 2022

Thumbnail of user dorothym1038
Tennessee
1 review
0 helpful votes
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July 25th, 2022
Verified purchase

My experience was good. I did not have any issues to contact you about

Reason I chose this business:

I received a catalogue and saw items I liked and wanted

Quality

Date of experience: July 25, 2022

Thumbnail of user isolded1
New York
1 review
0 helpful votes
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July 26th, 2022
Verified purchase

The flatware chest was as advertised and in perfect condition.

Reason I chose this business:

I went online and saw the picture plus info and knew it was what I was looking for.

Quality

Date of experience: July 26, 2022

Thumbnail of user susanh3346
New York
1 review
0 helpful votes
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July 26th, 2022
Verified purchase

Again… the best! Fast beautiful I love my new bracelet!

Quality

Date of experience: July 26, 2022

Thumbnail of user dorothym1039
Florida
1 review
0 helpful votes
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July 26th, 2022
Verified purchase

Always good very polite and knowledgeable staff. Who are easy to understand!

Very helpful

Quality

Date of experience: July 26, 2022

Thumbnail of user hannap49
Indiana
1 review
0 helpful votes
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July 26th, 2022
Verified purchase

Received product as described in the order very satisfied

Reason I chose this business:

Came across the internet search

Quality

Date of experience: July 26, 2022

Thumbnail of user alr231
Washington
1 review
0 helpful votes
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July 26th, 2022
Verified purchase

It was easy and efficient to place the order! Thank you very much!

Reason I chose this business:

Magazine ad

Quality

Date of experience: July 26, 2022

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 6 days

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