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Ross-Simons has a rating of 4.7 stars from 8,782 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,057 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Easy fast and quick. Always a wide selection of stones.
Always use ross simons.
Date of experience: June 4, 2022
Overall experience was fine - there were no problems
Used them before
It was what I was looking for
Date of experience: May 5, 2022
Great site, awesome jewelry. The necklace I bought is beautiful and high quality, thank you!
Date of experience: May 6, 2022
Love shopping with Ross-Simons. Beautiful jewelry at affordable prices.
Date of experience: May 6, 2022
Experience was great…chain a bit thinner than I expected.
Good value.
Date of experience: August 4, 2022
I feel the product is shown much larger and deceptive
I thought it would be a good experience
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 4, 2022
From ordering online to shipping info it was very easy.
I like the brand
Date of experience: November 28, 2022
Always satisfied with any product that I have ordered.
Good prices and excellent products.
Date of experience: August 4, 2022
The gift boxes were wonderful, especially since I had forgotten to request them.
Previous excellent service and quality products from R-S.
Date of experience: August 2, 2022
Good value and nice earrings. I am very pleased with my purchase.
I get thei emails.
Date of experience: August 2, 2022
Good experience, will buy again sometime. Thank you
Date of experience: August 2, 2022
Excellent. Since product is gift wrapped, I have not seen it yet.
Date of experience: August 3, 2022
I found the perfect emerald earrings for a great price…very happy.
Date of experience: August 1, 2022
Great quality
Date of experience: July 30, 2022
Beautiful chain necklace, perfect for my sons. Highly recommend it!
Date of experience: August 2, 2022
Great response time for. Items that had to be personalized.
Previous experiences.
Date of experience: June 8, 2022
Overall good experience, just not happy with purchases.
Needed to return item.
Date of experience: October 9, 2022
Easy to order and fast shipping. No issues at all.
Date of experience: June 8, 2022
Excellent service... beautiful ring. Gift to me cause I wanted it!
Bought items before wonderful jewelry
Date of experience: June 7, 2022
Bought drop earrings and they go perfectly with my dress. Thank you
Saw it on pintrest
Date of experience: June 7, 2022
Very nice artwork makes me happy to have shopped Ross-Simons.
Historically great finds
Date of experience: June 8, 2022
I am returning my order due to the wrong size& length
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 7, 2022
We are interested to receive your piece back and have it inspected. We have requested an inventory check to ensure there are no issues going forward. Private message sent.
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We understand the earrings were smaller than expected. Representing size online is a challenge. Our goal is to make shopping from home easier by including all the measurements and sizes of our jewelry. In addition, the photos of the jewelry are from our inventory and shown on our model for the best representation of the size. Returns are easy to set up online.