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Ross-Simons has a rating of 4.7 stars from 8,782 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,054 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Always easy to order and products don't disappoint.
Loyal customer
Date of experience: August 18, 2022
The ring is acceptable but not quite what I expected.
Date of experience: August 16, 2022
Always have the best price and fast delivery, with a great selection of products.
Regular customer
Date of experience: August 16, 2022
Good. I am happy with my experience and do not want to add anything else.
I needed a return authorization code for an exchange
Because I like the products and have always been happy with my purchases.
Date of experience: August 15, 2022
What a piece of junk! It feels like gold painted plastic.
Date of experience: June 16, 2022
Lovely jewelry with prompt service. We have used Ross-Simon's on many occasions.
Date of experience: June 16, 2022
Found on your website what I had liked in the catalogue. Sometimes it's not that easy.
Date of experience: June 16, 2022
Great experience! My first order. Went smoothly! Shipped quickly. Beautiful rings!
Date of experience: June 16, 2022
The style and quality of my necklace is exactly what I wanted. Very pleased!
Date of experience: June 14, 2022
Lots of choices, great prices and quality merchandise!
Have made previous purchases via overstock website..
Date of experience: June 15, 2022
I liked everything about my purchase. Delivery was fast and wrapped nicely.
Quality and good customer ratings
Date of experience: June 16, 2022
Good product unusual combination pearl and jade fast delivery right messages
Date of experience: September 27, 2022
Purchase found to be Very timely and readily trackable with no hassles.
Previous satisfaction
Date of experience: June 14, 2022
Too easy to do business. Enjoy several of their pieces.
Good quality, fair prices.
Date of experience: June 15, 2022
Saw something that has special meaning.
Date of experience: May 20, 2022
Fast delivery, exquisite product large selection, good sales prices, many new pieces always
Date of experience: June 15, 2022
Positive experience. Product arrived in timely manner.
Repeat customer.
Date of experience: September 1, 2022
I use the company frequently and have always been satisfied.
I couldn't get into an account used for sellin earrings.. I received satisfaction
Date of experience: August 29, 2022
Exactly as shown, beautiful and absolutely perfect
My family has a long history of ordering from Ross-Simons and my mother turns 93 soon, so what better way to celebrate than to order from Ross -Simons?
Date of experience: May 10, 2022
Very easy ordering. Shipping was fast. Bracelet is stunning.
Beautiful jewelry and some unusual pieces.
Brought thePearl and White Topaz with Black Spenial bracelet for my granddaughter to where for her Bridal shower and on her wedding day I wanted to give her something special on her day. She loves the bracelet
Date of experience: May 10, 2022
Selection, cost, services, past experiences all borne out ounce again.
Past experience
I know my wife's tastes and Ross-Simons routine jewelry selection that meets or exceeds her tastes.
Date of experience: May 10, 2022
Very easy website to shop and a returning customer
Returning customer
Date of experience: May 11, 2022
Referred by friend
Date of experience: May 5, 2022
It was online and I had no problem with the ordering process
I have ordered other items from the company and have been very happy with the products
It is what I have been looking for. It is a great item for people living alone
Date of experience: May 10, 2022
Quick and easy, beautiful pieces to choose from. The earrings are lovely!
Date of experience: May 11, 2022
Saw item in catalog was a perfect birthday present.
Always shop at rs
Date of experience: May 10, 2022
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
Customer experience is important to us and we are glad you are happy with the jewelry. We look forward to shopping with you again.