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Ross-Simons has a rating of 4.7 stars from 8,905 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,428 reviews
Ordered as a Christmas gift for my wife. I'm very happy with the quality and am sure she will love this.
Date of experience: December 14, 2024
The shopping experience is fine. Great selection. My order came very quickly especially for Christmas time.
Your customer service was quite helpful explaining how an exchange would work. I gave them the item number for the bracelet I want to exchange the return for and my debit card number for the difference in the amount so when they receive it they can send the new one to me.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 14, 2024
A bracelet i liked
Date of experience: December 4, 2024
All three rings are perfect. I really like being able to view the pieces on a model before purchasing.
Date of experience: December 14, 2024
Ordering is easy, delivery is prompt, and returns (if needed) are quick and hassle free. Always quality merchandise and prices are reasonable.
Called for Return Authorization to exchange a ring for a larger size. The larger size was unavailable but the phone representative was pleasant, efficient, and sympathetic that I couldn’t get another ring.
Date of experience: December 13, 2024
Easy, quick ordering! Jewelry is very nice quality and reasonably priced. If a return is necessary, it is just as easy as the ordering process and there is no hassle involved. Customer service is always pleasant and helpful. I recommend Ross-Simons!
Date of experience: September 18, 2024
This was a gift to be sent to the persons address, but it would not except the persons address and my credit card because of a different address. More shopping here
Date of experience: November 14, 2024
Nice jewelry. I have ordered pieces I wear over many years. As I no longer have a local jewelry store, Ross Simon's gives me a place to shop that I trust.
Date of experience: November 14, 2024
This time it's much better. My auto fill worked correctly, but this stupid length requirement has me redoing the review repeatedly. I hate that.
Need new earrings with less irritating backing to keep piercings useable.
Date of experience: November 25, 2024
Once you have made your choice in what item/s you would like to purchase, the rest is quick and easy! Love it!
Date of experience: November 25, 2024
Soooooooo easy to shop on Ross Simon website, love it!
Date of experience: October 27, 2024
Date of experience: October 18, 2024
Date of experience: October 9, 2024
This pendent is perfect with a pair of earrings I have had for awhile! The fire is there!
Date of experience: August 28, 2024
Excellent! Once I made up my mind, everything else was a breeze!
Date of experience: June 19, 2023
Found what I was looking for plus a treat for me in no time! Paying is easy so the whole experience was five star!
Always do for the quality of merchandise is also five star!
Date of experience: June 11, 2023
Perfect! Speedy! Total comfort with purchase!
Date of experience: July 24, 2022
It is so easy to shop online at Ross Simon! You are truly spoiled because it is simplified and with very clear instructions!
The quality for the price, you can’t beat it! I have been a customer for many years.
Date of experience: July 19, 2022
Date of experience: July 9, 2022
Lovely earrings and lightweight. I put them on and haven't taken them off!
It is my “go to” jewelry shop, The jewelry is excellent quality!
Date of experience: May 24, 2022
I purchased a 14k white gold diamond band and the diamond quality was inconsistent. Although I knew when I purchased the ring, the diamonds were no at the top of the range in quality; however, there were three diamonds in particular that were actually a cloudy white. I was actually shocked that a ring of that quality would be delivered to a customer. Needless to say, I was disappointed and returned the ring.
Very accomodating.
Date of experience: October 29, 2024
We regret that the ring did not meet your expectations. We see that you have returned the ring, and a refund was issued. We hope to shop with you again.
The experience was very good. But unfortunately the product was not fitting me the way I wanted so I had to return it.
The customer service was also very helpful
Date of experience: December 12, 2024
The Catalog has a variety of jewelry for anyone. The pricing is very affordable. The items are delivered on time and put in beautiful bags or boxes.
Date of experience: November 26, 2024
One of the links is bent so the necklace doesn't lay quite flat or move as flexibly as it should in that portion.
The agent was fine, but she told me there were no other necklaces like mine left so I couldn’t exchange it. She said I should send it in to be fixed, but that doesn’t really satisfy me as that’s a lot of work and waiting on my end for an issue the necklace came with. I’d have preferred to be offered a discount or something. I think I’ll just return it. Shame, it is a lovely necklace.
Date of experience: December 2, 2024
We regret the issue you had with the necklace. When pieces like this are sold out, and we cannot do an exchange, we do offer a repair from one of our professional jewelers. We do not typically offer discounts on pieces we cannot inspect. We have reached out to assist.
Excellent website - easy to navigate, very quick to execute.
Sterling Silver bracelet was very attractive and matched what was displayed on website
The appearance of your jewelry and price
Date of experience: December 12, 2024
I am always pleased with the items I order. My family and friends that receive the items are
Pleased as well.
Date of experience: December 12, 2024
Just as cute as the photo. I love my little dog dog pin/pedant but was disappointed that the chain did not come with it as was pictured.
Date of experience: December 11, 2024
Unfortunately the catch on the gold bracelet was defective. I returned the item today for a replacement.
She helped me with instructions for retuning the item and she sent me a USPS shipping label. She was very friendly, courteous, and helpful!
Date of experience: December 11, 2024
I have purchased a few items from RS and have always been pleased...this is my first 'estate' piece, and I am very happy with the quality and price!
Date of experience: December 8, 2024
The object I purchased was absolutely beautiful and beyond my expectations. I m sure the person I purchased it for will be very pleased with it
Date of experience: December 11, 2024
It was easy to shop for what I was looking for. Good quality. Will definitely shop at Ross Simons again.
Date of experience: December 11, 2024
Was on the fence about this purchase. But went ahead and purchased ~ I couldn't wait for it to come in. I absolutely love the ring. It is prettier than I imagined.
Date of experience: November 12, 2024
Love anything animal print and fell in love with these when I saw them. They did not disappoint and can't wait to wear them. Just love them!
Date of experience: December 10, 2024
Much smaller than I had expected. The diamonds were more l I ke diamond dust. Very very disappointed.
Date of experience: December 9, 2024
Ross Simons makes it easy. I get on the website, look up 18k gold earrings and tell the wife to pick what she likes for her birthday and then I order and it quickly arrives a week later. She's happy and I'm not dealing with the stress of going to the mall and looking and hoping to find something she likes because 18k gold earrings can be limited in availability, but she has to have 18k gold earrings. Anything less and her ears itch and burn.
I chose Ross Simons because I can shop for my wife's birthday/Christmas from home. No malls, no hassle, no huge markup.
Date of experience: October 22, 2024
I bought a few necklaces from RS many years ago. They've stood up so well that I've returned for more! Great prices for very nice jewelry!
Past experience.
Date of experience: November 23, 2024
I purchased a tennis bracelet last Christmas & my wife has been very happy with it so am getting her another piece to complement it.
Previous satisfied customer
Date of experience: November 23, 2024
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We are sorry to learn of your disappointment with the bracelet you received on order. We appreciate your feedback and happy to learn you had a good experience with our Customer Service team and received your return information for exchange. Returns for exchange are processed within 4 business days and you will receive an email confirmation when complete. Private message sent.