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    Ross-Simons

2024 CUSTOMER CHOICE AWARD

Ross-Simons

4.7 (8,779 reviews)
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Overview

Ross-Simons has a rating of 4.7 stars from 8,779 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    918
  • Shipping
    47
  • Quality
    7429

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 92.9%
Positive
3,389
Neutral
– 151
Negative
109
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Instant Feedback

48,051 reviews

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39
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How would you rate Ross-Simons?
Top Positive Review

“Excellent service.”

Mary M.
12/31/24

The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.

Date of experience: 12/17/24
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Top Critical Review

“Worse custoner service ever”

Leon R.
12/31/24

I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver

Date of experience: 12/28/24
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Reviews (8,779)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (148) quality jewelry (117) customer service (457) quality products (109) christmas gift (96) sterling silver (101) ross simons (1114) post office (17)
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Kamala I.
Michigan
2 reviews
0 helpful votes
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“Na”
July 24th, 2022
Verified purchase

NaoooooooooooooooiioiooooooooiooooooooooOoooooooooooooooooooooo

Quality

Date of experience: July 24, 2022

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Diane F.
North Carolina
1 review
0 helpful votes
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“1”
July 23rd, 2022
Verified purchase

*******111*******1111
**************111
111

Quality

Date of experience: July 23, 2022

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Janet V.
California
1 review
0 helpful votes
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“Excellent”
July 31st, 2022
Verified purchase

Positive xxxcccxxxxxxxxxcccccccccgggggggffffffcghgrff

Reason I chose this business:

Like the necklace

Quality

Date of experience: July 31, 2022

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Clara U.
Ohio
1 review
3 helpful votes
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“I'M GOOD”
August 7th, 2023
Verified purchase

ABCDEFGHIJKLMNOPQRSTUVWXYZ

ABCDEFGHIJKLMNOPQRSTUVWXUZ

Reason I chose this business:

ABCDEFGHIJKLMNOPQRSTUVWXYZ

ABCDEFGHIJKLMNOPQRSTUVWXUZ

Quality

Date of experience: August 7, 2023

Helpful  (3)
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Sharon T.
New York
1 review
0 helpful votes
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“Ring”
June 6th, 2022
Verified purchase

GreatgreatgreatgreatgreatgreatgreatGreatGreatgreatgreatgreargrear

Quality

Date of experience: June 6, 2022

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Melody C.
Nebraska
1 review
0 helpful votes
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“!”
June 6th, 2022
Verified purchase
• Updated review

Don't ask asdfghjpoiuytrewqzxvvcnmpoiuuytrewqMnbbvcczz

Reason I chose this business:

Don’t ask

Quality

Date of experience: June 6, 2022

Helpful  (0)
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“Don't ask asdf”
June 19th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Don’t ask

Date of experience: May 20, 2022

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miss O.
Tennessee
2 reviews
1 helpful vote
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“Na”
August 5th, 2022
Verified purchase

Aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaassssssssssss

Quality

Date of experience: August 5, 2022

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Dana A.
Illinois
1 review
0 helpful votes
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“X”
August 7th, 2022
Verified purchase

X''xxxxxxxxxxx'xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Quality

Date of experience: August 7, 2022

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MARY P.
Florida
1 review
1 helpful vote
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“NA”
October 6th, 2022
Verified purchase

NA xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Quality

Date of experience: October 6, 2022

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KATHRYN K.
Indiana
1 review
0 helpful votes
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“Lower prices”
August 13th, 2022
Verified purchase

Gilbjvhkgjgftuyijhguiyukyjtgfhuhi; olkjhgfgfyguiolkjhytg

Reason I chose this business:

Lower prices

Quality

Date of experience: August 13, 2022

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Daviid B.
New Jersey
1 review
0 helpful votes
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“...”
December 5th, 2022
Verified purchase

'Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxfffffffffffggggggggggggggghhhhhhhhhhjjjjjjjjj

Reason I chose this business:

Qwertyuiop*******321asdfghjkl

Quality

Date of experience: December 5, 2022

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Laura M.
Pennsylvania
1 review
0 helpful votes
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“Xxxx”
June 14th, 2022
Verified purchase

Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Quality

Date of experience: June 14, 2022

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Anne Z.
West Virginia
1 review
4 helpful votes
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“O”
August 23rd, 2022
Verified purchase

Ooooooooooooooooooooooooooooookkkkkkkkkkkkkkkkkkkkk

Quality

Date of experience: August 23, 2022

Helpful  (4)
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James E.
New Jersey
1 review
0 helpful votes
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“X”
August 22nd, 2022
Verified purchase

Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Reason I chose this business:

Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Date of experience: August 22, 2022

Helpful  (0)
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VICTORIA A.
New Hampshire
1 review
0 helpful votes
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“XxXZXXXXXX”
April 27th, 2022
Verified purchase

XXXXXXXXXXxXXXXXXXXXXxXXXXXXXXXXxXXXXXXXXXXxXXXXXXXXXXxXXXXXXXXXXx

Quality

Date of experience: April 27, 2022

Helpful  (0)
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Katie D.
Illinois
1 review
6 helpful votes
  • Send Message
“NO”
August 23rd, 2022
Verified purchase

NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO

Quality

Date of experience: August 23, 2022

Helpful  (6)
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638 reviews are not recommended

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 6 days

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