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    Ross-Simons

2024 CUSTOMER CHOICE AWARD

Ross-Simons

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Overview

Ross-Simons has a rating of 4.7 stars from 8,777 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    917
  • Shipping
    47
  • Quality
    7428

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 92.9%
Positive
3,387
Neutral
151
Negative
109
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48,048 reviews

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How would you rate Ross-Simons?
Top Positive Review

“Excellent service.”

Mary M.
12/31/24

The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.

Date of experience: 12/17/24
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Top Critical Review

“Worse custoner service ever”

Leon R.
12/31/24

I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver

Date of experience: 12/28/24
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Reviews (8,777)

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Reviews that mention popular keywords

shopping experience (148) quality jewelry (117) customer service (457) quality products (109) christmas gift (96) sterling silver (101) ross simons (1114) post office (17)
Thumbnail of user marym11604
Illinois
1 review
0 helpful votes
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December 31st, 2024
Verified purchase

The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.

Derek was fantastic. He expedited the corrected monogrammed earrings. I received them just a few days later. He was kind, professional, understanding, and friendly. I was very impressed. Even though there was a mix-up, contrary to what one would expect, I would recommend Ross-Simons just because I had such a great experience solving the problem. Other companies could learn from Ross-Simons customer service!!

Service
Quality

Date of experience: December 17, 2024

Thumbnail of user n.m12
Rhode Island
1 review
0 helpful votes
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January 2nd, 2025
Verified purchase

I like small silver hoops, and love pearls, so I could not pass these earrings up. They are beautiful quality, and will look nice casually, or dressed up. They were nicely packaged, and arrived quickly.

Quality

Date of experience: December 23, 2024

Thumbnail of user margaretc2074
New York
1 review
0 helpful votes
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December 28th, 2024
Verified purchase

Clear pictures and good description of items. Catalog was a good place to start searching, but on my laptop was ideal! Sale prices were good and arrived as promised (quickly) and very elegantly packaged. I ordered from this store before and so glad I went back; found something unique for a Christmas gift.

Quality

Date of experience: December 8, 2024

Thumbnail of user johns22442
Washington
1 review
0 helpful votes
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December 29th, 2024
Verified purchase

The two necklaces and pair of earrings are well made and look great! A lot of good gift ideas from Ross-Simons!

Their shipping choices are not the best! The shipping model is very inefficient (package goes from UPS to USPS, and takes significantly longer than shown in the tracking app).

Quality

Date of experience: December 19, 2024

Thumbnail of user juliek2210
Alabama
1 review
0 helpful votes
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December 12th, 2024
Verified purchase

Purchased as a gift. Wasn't sure of best length, so adjustable chain should be more wearable. Chain is heavy enough to look sturdy (not cheap looking and breakable like some out there), but still looks dainty and feminine.

Reason I chose this business:

Relative was loyal customer

Quality

Date of experience: December 13, 2024

Thumbnail of user nancyv1979
California
1 review
0 helpful votes
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January 8th, 2025
Verified purchase

Earrings are lab grown VS2 clarity and are absolutely beautiful, 1kt total weight, faceted sparkle is gorgeous! The only major issue I have was advertised as being delivered by Christmas, they were not! So I was without a Christmas gift.

They did nothing to ensure the advertisement would be met and earrings delivered by Christmas, I ordered them the 19th, they did not care, they lazily responded by sending tracking number, no other explanation!

Service
Quality

Date of experience: December 29, 2024

Thumbnail of user pennyv140
North Carolina
1 review
0 helpful votes
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January 6th, 2025
Verified purchase

My earrings (drop w/ small dismonds) and the 2-toned byzantine bracelet are both just what I expected. I'm about to learn about your exchange policy because I apparently ordered the wrong size. I love everything I've purchased from you and different items my goddaughter has purchased as gifts to me from your store.

Quality

Date of experience: December 27, 2024

Thumbnail of user maryanno109
Florida
1 review
0 helpful votes
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December 26th, 2024
Verified purchase

Gold bracelet purchased for 15th birthday gift for my grand daughter. The quality is outstanding and she was thrilled. Price was reasonable, customer service excellent, and I hope I will be able to purchase many more gifts for her in the coming years. Thank you.

I called about how long for shipping if I placed an order that day. Rep who took my call was knowledgeable and assured me of shipping date. I received birthday gift with days to spare.

Service
Quality

Date of experience: December 16, 2024

Thumbnail of user carolp3505
California
1 review
0 helpful votes
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December 24th, 2024
Verified purchase

Just as I was imagining from the online pictures. Just the right size and light weight in solid gold. At first one fastener was very stubborn and I was afraid I'd bend the earring in trying to secure it or remove it. But after about 5-6 wearings its now broken in. The other side the arm is floppy and does not come straight down into the cradle which can be annoying but I've gotten used to it. Otherwise very flattering and I wear them often.

Quality

Date of experience: December 14, 2024

Thumbnail of user tomk2629
Ohio
1 review
0 helpful votes
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December 12th, 2024
Verified purchase

Easy to navigate order process. As a retired jewelry store manager I was used to dealing with mined diamonds. I was pleasantly surprised by how well cut and finished these earrings were. The entire process from order to delivery was better than I could have hoped for.

Reason I chose this business:

Did a lot of shopping both brick and mortar as well as on line. Trust in your name and the price, did it for me

Quality

Date of experience: December 13, 2024

Thumbnail of user evengailb1
Texas
1 review
0 helpful votes
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December 20th, 2024
Verified purchase
• Updated review

Nice price user friendly site and very good Quality products! I window shopped for hours my birthday is on December 26 oftentimes Xmas over shadow gift giving so it's my time of the year to treat myself to something I love Jewelry!

Quality

Date of experience: December 10, 2024

Nice clearance prices
December 10th, 2024
Verified site experience
• Previous review

Date of experience: November 30, 2024

Thumbnail of user maryn3118
California
1 review
0 helpful votes
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December 10th, 2024
Verified purchase

I needed a new silver ring as I had surgery on my hand and most of my rings did not fit. I saw a beautiful ring online with an intricate design that makes a statement. And there was a sale! The ring arrived and I love it. Each time I've worn it, I've received compliments. I will definitely order from this company again.

Reason I chose this business:

Was given jewelry from store before.

Quality

Date of experience: December 11, 2024

Thumbnail of user williams10782
Illinois
1 review
0 helpful votes
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December 23rd, 2024
Verified purchase

Overall, the shopping experience was reasonably good. Some items were far less impressive in person than the pictures. In the future I would only order items that are modeled by a person in the catalogue so as to get a better sense of what the actual item will look like.

Reason I chose this business:

Received hard copy brochure in mail

Quality

Date of experience: December 24, 2024

Thumbnail of user cynthiah3534
Wisconsin
1 review
0 helpful votes
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December 18th, 2024
Verified purchase

It was an easy process to order the earrings for my daughter-in-law. When they arrived they are beautiful and well made. The box they came in were nice. It was mailed in a bag so the box got smashed a little which was disappointing. Over all a good experience and I would order from them again.

Reason I chose this business:

It was on my daughters Christmas list

Quality

Date of experience: December 18, 2024

Thumbnail of user sharont2866
California
1 review
0 helpful votes
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December 21st, 2024
Verified purchase

I have been a Ross-Simons customer for many years and have always had a great experience when placing my orders, be it online or over the phone. Their jewelry is beyond compare to many other companies, and that is why I always go back to Ross-Simons when I want something unusual and stunning. I always get compliments on everything I have ever bought from Ross-Simons. The delivery of items is timely, and the packaging is always secure. They also provide nice little pouches for your cherished items. You can't go wrong ordering your jewelry from Ross-Simons.

Quality

Date of experience: December 11, 2024

Thumbnail of user nicholast1194
Massachusetts
2 reviews
0 helpful votes
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December 10th, 2024
Verified purchase

Excellent prices and easy to use web site, from ordering to delivery everything was excellent. Shipping was quick and quality of jewelry is awesome. If you're thinking about buying something from Ross-Simon's do it, you won't be disappointed.

Reason I chose this business:

Christmas gift shopping

Quality

Date of experience: December 10, 2024

Thumbnail of user sandras6238
South Carolina
1 review
0 helpful votes
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December 25th, 2024
Verified purchase

Web site nice and easy to find what I was looking for….the web site is very nice and easy to look at. I loved browsing at all the nice things. I love my bracelet of the nativity I ordered. I also got one for a dear friend and I think she will love it. It's very well made and just beautiful…

Reason I chose this business:

Heard about it from my sister.

Quality

Date of experience: January 2, 2025

Thumbnail of user brettv25
California
2 reviews
0 helpful votes
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December 26th, 2024
Verified purchase

My wife is hard to shop for and will give loose ideas of what kind of jewelry she likes. I'm always able to find something here, the service is also exceptional, I recommend the VIP rewards program. I've been able to find some great deals and you also have access to a concierge who's very helpful

Fantastic

Service
Quality

Date of experience: December 7, 2024

Thumbnail of user sewjoyf
New York
1 review
0 helpful votes
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December 25th, 2024
Verified purchase

I wanted a station necklace as I had seen one on several people. I thought where can I go and I remembered a positive experience from Ross Simon in the past. They are very good at telling the customer exactly what the design is and what quality it is. I am very pleased with my new necklace.

Quality

Date of experience: December 15, 2024

Thumbnail of user glendaf220
Mississippi
1 review
0 helpful votes
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January 7th, 2025
Verified purchase

Not what I thought they would be. Much thinner. I bought some monogrammed earrings many years ago from this company and loved them. These, not so much. They are so thin, I am afraid I will break them putting them on.

Quality

Date of experience: December 28, 2024

Thumbnail of user maryg6154
Michigan
1 review
0 helpful votes
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December 24th, 2024
Verified purchase

I'd never bought from you before. It took longer than I had expected, but it is the holiday season and one has to expect the longer times. I was very pleasantly surprised at how nice the stackable rings are and really love them already.

Sent an email asking when I might receive the item I purchased.

Service
Quality

Date of experience: December 14, 2024

Thumbnail of user karend4749
New Jersey
1 review
2 helpful votes
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December 23rd, 2024
Verified purchase

I bought one tiny stud earring to give as a gift. The earring itself is lovely, but--I don't know how to present it since it's just sitting in the bottom of a little plastic bag. I know the earring is tiny, but still. Now I'm looking for a black jewelry box to put it in. Since earring boxes typically have 2 holes, I'm thinking ring box? Necklace? I don't know. A box from you would've been very helpful.

Quality

Date of experience: December 13, 2024

Thumbnail of user donnac5128
Pennsylvania
1 review
0 helpful votes
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January 2nd, 2025
Verified purchase

Love the earrings. Ordering was easy, arrived quickly, and as depicted on website.
These earrings are versatile. The silver and gold combination makes these earrings suitable for everyday wear or special occasions.

Quality

Date of experience: December 23, 2024

Thumbnail of user joanc2208
California
1 review
0 helpful votes
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December 12th, 2024
Verified purchase

It was so easy to order can't wait to get the diamond earrings. I got them. And are beautiful. No problem with the delivery I was home. They told me the day arriving and sure enough they came that day. WAs tracked. Great overall experience will definitely buy again from them

Quality

Date of experience: December 12, 2024

Thumbnail of user lisam9043
Florida
1 review
0 helpful votes
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December 30th, 2024
Verified purchase

I recently bought several pieces of pearl and gold jewelry from a small business in Vero Beach, FL. I already have nice pearls and wanted pieces for a layered look. I saw the ring on sale at RS and ordered it to go with my other pieces. The ring is okay but underwhelming. I'm glad I got it on sale.

Quality

Date of experience: December 20, 2024

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 6 days

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