Ross-Simons has a rating of 4.7 stars from 8,777 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
Derek was fantastic. He expedited the corrected monogrammed earrings. I received them just a few days later. He was kind, professional, understanding, and friendly. I was very impressed. Even though there was a mix-up, contrary to what one would expect, I would recommend Ross-Simons just because I had such a great experience solving the problem. Other companies could learn from Ross-Simons customer service!!
Date of experience: December 17, 2024
I like small silver hoops, and love pearls, so I could not pass these earrings up. They are beautiful quality, and will look nice casually, or dressed up. They were nicely packaged, and arrived quickly.
Date of experience: December 23, 2024
Clear pictures and good description of items. Catalog was a good place to start searching, but on my laptop was ideal! Sale prices were good and arrived as promised (quickly) and very elegantly packaged. I ordered from this store before and so glad I went back; found something unique for a Christmas gift.
Date of experience: December 8, 2024
The two necklaces and pair of earrings are well made and look great! A lot of good gift ideas from Ross-Simons!
Their shipping choices are not the best! The shipping model is very inefficient (package goes from UPS to USPS, and takes significantly longer than shown in the tracking app).
Date of experience: December 19, 2024
Purchased as a gift. Wasn't sure of best length, so adjustable chain should be more wearable. Chain is heavy enough to look sturdy (not cheap looking and breakable like some out there), but still looks dainty and feminine.
Relative was loyal customer
Date of experience: December 13, 2024
Earrings are lab grown VS2 clarity and are absolutely beautiful, 1kt total weight, faceted sparkle is gorgeous! The only major issue I have was advertised as being delivered by Christmas, they were not! So I was without a Christmas gift.
They did nothing to ensure the advertisement would be met and earrings delivered by Christmas, I ordered them the 19th, they did not care, they lazily responded by sending tracking number, no other explanation!
Date of experience: December 29, 2024
My earrings (drop w/ small dismonds) and the 2-toned byzantine bracelet are both just what I expected. I'm about to learn about your exchange policy because I apparently ordered the wrong size. I love everything I've purchased from you and different items my goddaughter has purchased as gifts to me from your store.
Date of experience: December 27, 2024
Gold bracelet purchased for 15th birthday gift for my grand daughter. The quality is outstanding and she was thrilled. Price was reasonable, customer service excellent, and I hope I will be able to purchase many more gifts for her in the coming years. Thank you.
I called about how long for shipping if I placed an order that day. Rep who took my call was knowledgeable and assured me of shipping date. I received birthday gift with days to spare.
Date of experience: December 16, 2024
Just as I was imagining from the online pictures. Just the right size and light weight in solid gold. At first one fastener was very stubborn and I was afraid I'd bend the earring in trying to secure it or remove it. But after about 5-6 wearings its now broken in. The other side the arm is floppy and does not come straight down into the cradle which can be annoying but I've gotten used to it. Otherwise very flattering and I wear them often.
Date of experience: December 14, 2024
Easy to navigate order process. As a retired jewelry store manager I was used to dealing with mined diamonds. I was pleasantly surprised by how well cut and finished these earrings were. The entire process from order to delivery was better than I could have hoped for.
Did a lot of shopping both brick and mortar as well as on line. Trust in your name and the price, did it for me
Date of experience: December 13, 2024
Nice price user friendly site and very good Quality products! I window shopped for hours my birthday is on December 26 oftentimes Xmas over shadow gift giving so it's my time of the year to treat myself to something I love Jewelry!
Date of experience: December 10, 2024
Date of experience: November 30, 2024
I needed a new silver ring as I had surgery on my hand and most of my rings did not fit. I saw a beautiful ring online with an intricate design that makes a statement. And there was a sale! The ring arrived and I love it. Each time I've worn it, I've received compliments. I will definitely order from this company again.
Was given jewelry from store before.
Date of experience: December 11, 2024
Overall, the shopping experience was reasonably good. Some items were far less impressive in person than the pictures. In the future I would only order items that are modeled by a person in the catalogue so as to get a better sense of what the actual item will look like.
Received hard copy brochure in mail
Date of experience: December 24, 2024
It was an easy process to order the earrings for my daughter-in-law. When they arrived they are beautiful and well made. The box they came in were nice. It was mailed in a bag so the box got smashed a little which was disappointing. Over all a good experience and I would order from them again.
It was on my daughters Christmas list
Date of experience: December 18, 2024
I have been a Ross-Simons customer for many years and have always had a great experience when placing my orders, be it online or over the phone. Their jewelry is beyond compare to many other companies, and that is why I always go back to Ross-Simons when I want something unusual and stunning. I always get compliments on everything I have ever bought from Ross-Simons. The delivery of items is timely, and the packaging is always secure. They also provide nice little pouches for your cherished items. You can't go wrong ordering your jewelry from Ross-Simons.
Date of experience: December 11, 2024
Excellent prices and easy to use web site, from ordering to delivery everything was excellent. Shipping was quick and quality of jewelry is awesome. If you're thinking about buying something from Ross-Simon's do it, you won't be disappointed.
Christmas gift shopping
Date of experience: December 10, 2024
Web site nice and easy to find what I was looking for….the web site is very nice and easy to look at. I loved browsing at all the nice things. I love my bracelet of the nativity I ordered. I also got one for a dear friend and I think she will love it. It's very well made and just beautiful…
Heard about it from my sister.
Date of experience: January 2, 2025
My wife is hard to shop for and will give loose ideas of what kind of jewelry she likes. I'm always able to find something here, the service is also exceptional, I recommend the VIP rewards program. I've been able to find some great deals and you also have access to a concierge who's very helpful
Fantastic
Date of experience: December 7, 2024
I wanted a station necklace as I had seen one on several people. I thought where can I go and I remembered a positive experience from Ross Simon in the past. They are very good at telling the customer exactly what the design is and what quality it is. I am very pleased with my new necklace.
Date of experience: December 15, 2024
Not what I thought they would be. Much thinner. I bought some monogrammed earrings many years ago from this company and loved them. These, not so much. They are so thin, I am afraid I will break them putting them on.
Date of experience: December 28, 2024
I'd never bought from you before. It took longer than I had expected, but it is the holiday season and one has to expect the longer times. I was very pleasantly surprised at how nice the stackable rings are and really love them already.
Sent an email asking when I might receive the item I purchased.
Date of experience: December 14, 2024
I bought one tiny stud earring to give as a gift. The earring itself is lovely, but--I don't know how to present it since it's just sitting in the bottom of a little plastic bag. I know the earring is tiny, but still. Now I'm looking for a black jewelry box to put it in. Since earring boxes typically have 2 holes, I'm thinking ring box? Necklace? I don't know. A box from you would've been very helpful.
Date of experience: December 13, 2024
Love the earrings. Ordering was easy, arrived quickly, and as depicted on website.
These earrings are versatile. The silver and gold combination makes these earrings suitable for everyday wear or special occasions.
Date of experience: December 23, 2024
It was so easy to order can't wait to get the diamond earrings. I got them. And are beautiful. No problem with the delivery I was home. They told me the day arriving and sure enough they came that day. WAs tracked. Great overall experience will definitely buy again from them
Date of experience: December 12, 2024
I recently bought several pieces of pearl and gold jewelry from a small business in Vero Beach, FL. I already have nice pearls and wanted pieces for a layered look. I saw the ring on sale at RS and ordered it to go with my other pieces. The ring is okay but underwhelming. I'm glad I got it on sale.
Date of experience: December 20, 2024
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html