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Ross-Simons has a rating of 4.7 stars from 8,905 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,428 reviews
Completely satisfied with each order. Beautifully packaged and delivered on time. Photos of the jewelry on a model are very helpful for scale.
Loved the bracelet.
Date of experience: November 23, 2024
These earrings Re MICH smaller than they appear in the catalog. Would be fine for a baby or very young child, not an adult.
Date of experience: December 28, 2024
I have been shopping with Ross & Simon for many years and they always seem to bring me back for more!
They have exactly what I am looking for in a special gift for a dear friend!
Date of experience: November 23, 2024
Quality of items and sales
Date of experience: February 11, 2024
I saw a possible Christmas gift for a friend and got a good deal!
Date of experience: October 6, 2023
I always get all my gifts from Ross & Simons. I love the discount coupons too!
Date of experience: October 1, 2023
I find quality and price. Seldom disappointed though it has happened. Return policy is the reason why shopping online is easy.
Long time customer
Date of experience: November 23, 2024
I was able to find exactly what I was looking for and pay for it how I would like to make this Christmas special.
Date of experience: December 24, 2024
The ring is absolutely gorgeous and I just love it! Rich with quality and well-made. Thank you so much!
Date of experience: November 24, 2024
I purchased a gold/silver link bracelet for casual wear. The quality and price of the bracelet were both great.
Date of experience: December 7, 2024
I love the size and shape of these earrings. They are thin but "showy." The clasp gives me co code t they will remain secure. A very good value!
Date of experience: November 23, 2024
I wasn't satisfied with the earrings at all. One didn't lock in place and could have easily come off. They looked cheaply made overall.
Been looking for awhile for earrings
Date of experience: December 18, 2024
I ordered lab sapphire and diamond earrings as a gift. They were even prettier for real, than
In the website picture.
Date of experience: December 10, 2024
Quick and easy ordering process.
I would like to see the 90 inches of pearls necklace become available again,
Date of experience: December 10, 2024
Ross Simmons. NEVER lets me down. This chain is dainty yet sturdy with a lobster clasp. Great craftsmanship.
Date of experience: December 10, 2024
I am usually excited about my purchases but not this time. I order the necklace with the reindeer face on it, I was sent 2 of those. The necklace with the bow was too big for the chain.
Date of experience: November 12, 2024
Everything was good but I forgot my password and I elected to have it sent to me over email but it never showed up.
I was in the mood for something in the holiday area.
Date of experience: October 30, 2024
Looking for something different in necklaces.
Date of experience: September 13, 2024
Great variety. I was very happy with the necklace and it came in a timely manner.
Looking for something "different"!
Date of experience: September 17, 2022
I am satisfied with my purchase. It was a 10k Gold change with brilliance that I appreciated. I am sure my wife will love it.
Date of experience: December 17, 2024
I ordered several pieces of jewelry in the past few weeks; everything has been even better than I expected :)
Quality, consistency, and I have been shopping with you for a long time
Date of experience: November 23, 2024
I had difficulty finding the ruby ring. I used the filter 4 X or more and still the ring didn't show. It wouldn't show in outlet either. Finally found it in, todays specials
Price of items
Date of experience: November 16, 2024
Almost had a anxiety attack! So many beautiful pieces to chose from. But, I sure enjoy shopping at Ross*Simons; so much so, that I don't buy jewelry from anyone else. Love my collection too!
Because you're my go to jeweler.
Date of experience: October 8, 2024
Difficult. Too many wonderful choices!
Date of experience: July 18, 2024
I keep telling myself, "I can't afford this, or I don't need anymore jewelry." But, RossSimons has such beautiful jewelry, great "affordable prices," and a fantastic selection, that I can't refrain.
I love the jewelry
Date of experience: July 18, 2024
Fast delivery just wish the ring was a little larger as far as the size of the beads. Was beautiful just the same!
Date of experience: December 9, 2024
The single pearl necklace arrived very quickly & is quite lovely. It is a gift & I know the receiver will love it.
Date of experience: December 8, 2024
Always an excellent value on quality products. Arrives promptly and you can get someone on the phone for questions if need be.
Needed a better chain for pendants
Date of experience: November 22, 2024
Date of experience: September 3, 2024
Was excited to find a solid gold ring at such a great price! Turns out the ring is more thin than paper and looks very strange sitting on your finger unless you were to buy it 2-3x the size you need. Disappointed!
Date of experience: October 17, 2024
We understand it can be difficult to depict size and weight online, that's why we always include dimensions and weight in the Product Details section online, as well as include a picture shown to scale of the piece on a model. We always want you to be 100% satisfied with your purchases and may return or exchange anything within 30 days of purchase. Feel free to reach out to us at 800-835-0919 if you need any assistance.
Had to have these dangling diamond paper clip earrings (*can be worn 2 ways), especially when they reduced the price. Love them.
Date of experience: December 9, 2024
I have ordered a Gorham snowflake from you for the past 35 years; I don't understand why my account information is not in the system.
Date of experience: November 25, 2024
The ear rings looked good when they arrived, but a stone fell out before they were even worn.
Date of experience: January 6, 2025
We regret to learn of this issue. Please reach out to our team. Our team can be reached 24 hours a day, 7 days a week at 800-835-0919. We can also be contacted via email at customerservice@ross-simons.com. We respond to emails within 4 hours.
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We regret that you were not pleased with the size of the chain. It is one of our sturdier chains that comes with the necklaces at 1.2 mm. It is an adorable necklace; we hope it gives you much joy this holiday season. Thank you for being a valued customer!