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Ross-Simons has a rating of 4.7 stars from 8,862 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,308 reviews
I was looking for a ring like that worn by my mother-in-law; she passed away several years ago.
I found that ring on the Ross-Simons website. It is beautiful, shiny, and best of all, I think of her when I see it. Thank you, Ross-Simons, for the beautiful memory.
I received a card in the mail and just wanted to check Ross-Simons out!
Date of experience: January 10, 2025
Online code application was tricky but I got it. Should be offered on the credit card page.
The bracelet is absolutely beautiful! Very happy with my purchase!
Date of experience: January 7, 2025
I ordered the 2-pair set of bow drop earrings which were in ruby and emerald. The size, design are perfect for me, small but with intense color and not gaudy. Highly recommend this set.one pair would easily cost what I paid for 2 pairs!
Date of experience: January 2, 2025
Date of experience: October 22, 2024
High quality earrings that are the perfect size and shape that I was hoping for. I love the push pin flat earring back. It just took me a few minutes to put them in. They are so cute
It looks high quality but a better deal than another site
Date of experience: January 8, 2025
These earrings are stunning. The gold is warm and rich, and the design is even more beautiful in person. They look substantial when you wear them, but are light enough to be comfortable for any length of time. Exceeded my expectations and at a very reasonable price.
Date of experience: December 31, 2024
Necklace was a great price for the quality of craftsmanship. My wife was absolutely elated to receive this gift on Christmas morning. I have been purchasing jewelry from Ross Simmons for over 20 years and I've never been disappointed.
Date of experience: December 25, 2024
Easy efficient shopping,great value, professional friendly representatives to help, and a fast delivery. What more can you ask for.actually. Nothing! Great shopping experience with great results, makes for outstanding customer service and bei g a long time returning Ross Simon Customer!
Professional as always. Kind, friendly, and efficient...outstanding customer service makes happy returning customers
Date of experience: December 23, 2024
A current customer who has experienced the ease of shopping with great values. Today was another pleasurable shopping experience.
Date of experience: September 23, 2023
Very easy to purchase. Very Pretty, however, the earrings are a little snug. My ear lobes are kinda full and the loop that goes around ear lobe is small. The closure is difficult to put on because the latch is only half of the loop so it barely makes it thru my ears. I didn't realize these were probably for teens, and I am 60 years old. I do like them, so I will keep them, but in the future I will pick a different style.
Date of experience: December 29, 2024
I ordered a beautiful matching necklace and earrings set as z Christmas present for my wife. The came on time, the date promised with no additional shipping cost. Beautifully boxed, and inside drawstring pouches. Very special!
Date of experience: December 21, 2024
I ordered 2 necklace and bracelets for my daughters. The prices with xmas reductions were excellent and the quality of the pieces was tops. I had to do one return and process was simple and fast. I will be ordering again from Ross Simons. Website is great to navigate also.
Date of experience: January 3, 2025
I purchased a pair of mother of pearl earrings to match a pendant I previously purchased.
They are both beautiful. It was easy to purchase and the shipment came on time.
I definitely recommend buying from Ross Simon, I have not been disappointed yet.
Date of experience: January 3, 2025
I received this ring for Christmas. Absolutely stunning! It is truly one of the most beautiful pieces of jewelry I own. Contrary to most, this ring looks just like the pictures. Definitely worth every penny! I am so pleased with it! I also enjoyed the 30 dollar off welcome code!
So excited about my purchase! You should buy this one! Not one single regret!
I saw a ring I loved while shopping on the Walmart website.
Date of experience: December 29, 2024
I've purchased several presents for my wife from Ross-Simmons and we've never been disappointed in the quality of what we received. The speed of the free shipping was fast as well. This is my go-to store for shiny and sparkly gifts.
Date of experience: December 30, 2024
I was very excited to be getting this beautiful cross bracelet for my girlfriend. When receiving the bracelet I was let down by how thin it was. If it wasn't so close to Christmas I would have returned it but I had to have a gift to give her. She ended up loving the bracelet and keeping it instead of letting me return it. The bracelet made it 4 days before it broke and now we can no longer find the bracelet because she does not know when it broke off her wrist.
Date of experience: January 4, 2025
I sincerely hope this company refunds my money immediately, because I returned the product within minutes of seeing it. The band was tiny and the "stones" were the merest of chips, so small you couldn't even see the color variation. Such a total disappointment.
Bright side: it was a reminder to never purchase from instagram ads.
We’ll know more after the refund hits in a timely manner- or doesn’t. It’s been five days.
Date of experience: December 31, 2024
My shopping experience couldn't have been any easier from beginning to end. My girl absolutely loved this item, it was a perfect fit. It looks gorgeous on her. The price point was just right as well, making this a great, high quality choice for what I paid. It even arrived in a beautiful wrapping a little early too! I most definitely recommend this product and Ross-Simons for all your jewelry needs…they have never let me down over the many years I have been a customer.
Date of experience: December 25, 2024
Shopping on the website was very easy! I found the perfect gift for a special birthday of my best friend which reflected the depth of our friendship perfectly! Gift arrived early and was even more beautiful than I expected.
Reliable, trusted company with quality jewelry.
Date of experience: December 30, 2024
This is such a cute little necklace for Christmas. I love it. The chain has an extender which lets you change the length a bit. The pearl is a nice size and the Santa hat is bright and cute. It looks great and stands out on any solid top background. I'll be sad to take it off after Christmas is over! Lol
Date of experience: December 25, 2024
I've been a Ross-Simons customer for many years and I am always pleased with their service. This Christmas I brought earrings for my daughter which she loved and I am waiting for a necklace that is on back-order. They are very good with keeping you updated on your orders.
Date of experience: December 26, 2024
Yes, the website was easy to use.
This was my first time ordering from your company. The snowflake ornament is beautiful. It is a gift for my daughter. I'm sure she will hang it and look at it many times during the Christmas season.
Date of experience: December 22, 2024
The Christmas pearls I ordered were just as Beautiful in person as on the website. It's a very unique gift you had available to purchase. That's why I enjoy shopping with your company.
P.S. I also like the catalog you mail me, it's a nice touch to offer your clients.
Thanks again!
Date of experience: December 23, 2024
Had a Great Item, price I was looking for and the online store is convenient in selection and ordering.
Thanks!
Had Item at the price point I needed.
Date of experience: May 14, 2024
This is a stunning ring. It's even more beautiful in person. I just received it earlier than expected & as every other purchase, I'm delighted at the quality & beauty of the diamonds. Another gorgeous piece of jewelry!
Date of experience: December 12, 2024
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days
Customer service told me to call USPS
What kind of service is that?
Then they send me an email telling me that is not what they meant?
The shipper is the one that can check on an order, not the receiver
Same as above
Date of experience: December 28, 2024
We regret that you weren't pleased with the customer service, as we pride ourselves on making the shopping experience as easy as possible for our customers. We only ever suggest the customer contact the post office if we believe that they could hold it there for your pick-up, as it would require your authorization. We also did try to contact you the same day you reached out, with an alternate delivery option, but you did not return our call. We are grateful to see that your package was delivered to you by the post office on the same day you called for service. We hope you love the ring!
I ordered a pair of turquoise earrings, based on the photo that showed a very beautiful blue turquoise stud earrings. The stone was very blue and that was the predominant color, almost all blue. What I received was a pair of stud earrings where the stones had so many dark inclusions that they seemed black instead of blue. Totally disappointed and will never shop this site again. Can't say I trust them to send me something closer to the photo, so money down the drain.
Date of experience: December 12, 2024
I ordered two sterling silver bracelets for my two daughters in law. One broke taking it out of the package. When I took it to the store, they refused a return/refund because the item was monogrammed. I feel awful giving my DIL a repaired piece of jewelry. One too many bad experiences with Ross Simon.
See above
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 9, 2024
We regret to learn of the issue with your bracelet received and the return you tried to make at our store for refund. We will work with our store associates to ensure they are clear of the return policy for our online shopping customers in the future. You may always contact directly, we can be reached 24 hours a day, 7 days a week at (800) 835-0919. We are always happy to assist. A member of our team is reaching out to you.
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We understand it can be challenging to depict size online, that's why we always include the product dimensions in the Product Details section under the photograph online. We see that you have started the online return process, and returns are processed within 4 business days of receiving the piece back into our distribution center. We have reached out to assist.