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Ross-Simons has a rating of 4.7 stars from 8,905 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,428 reviews
I bought the black pave spinel ring in gold as i wait for my husband to buy me the look-a-like from Marco Bicego (for thousands more) and I'm pleasantly surprised.
Price point
Date of experience: November 19, 2024
Great experience start to finish. Thank you! Easy website. Had everything I needed, mamnageable ordering process, prompt delivery
Date of experience: December 16, 2024
Selected some stackable gemstone rings & a silver highway ring & silver earrings for Christmas gifts. They are perfect!🤩
Date of experience: December 12, 2024
Caught my eye as it is similar to a ring I have. It is more beautiful than the photo in the catalogue. Surprise, it was also 30% off. Yea!
Date of experience: December 3, 2024
I have been a customer for many years. RS has always provided a quality product with great service from ease of ordering to quick shipping. The item I ordered was very inexpensive but so cute I could not resist getting it. It is a bracelet and very fine gold chain. I am afraid to wear it as it appears so delicate. I have not decided it I'm going to keep it. First time I have been disappointed with a purchase which is why I gave this review 3 stars, normally would be 5!
Date of experience: October 13, 2024
I was asked to purchase a gift for a friend and saw a lovely necklace for my wife as well. It was a perfect experience shopping at Ross-Simons.
Date of experience: December 6, 2024
Diamond stud earings looked great and I got lots of compliments. Earring jackets take them to a higher level! Definitely recommend those as well. I'm on my 3rd item now. Just do it@
I trust their quality.
Date of experience: November 21, 2024
There was a small glitch with coupon being accepted that was resolved upon request. I always love the quality of Ross-Simmons jewelry.
Date of experience: November 21, 2024
I could not enter item to cart without checking extended warranty, Had to call customer service. I signed up my email because it said I would get $15 off $100 purchase. When email came, I entered code on this order, but then it said not a legitimate code. I should have stopped order right there! Unacceptable!
I thought you were a reputable company, but as stated above, you did not honor code. This is my first time to order online with you. Years ago I bought your jewelry from Service Merchandize. This experience has disappointed me.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 20, 2024
Purchased pearl earrings two weeks ago. Good experience. Items were delivered very quickly and I was very satisfied with the product.
Previous good experience
Date of experience: November 21, 2024
Price & quality of items are good. Love the wide selection. Also, items come well-packaged and ready to gift.
Items are Xmas gifts.
Date of experience: November 22, 2024
Difficult to find specific items. New customer sign-up, took MANY mails before I got coupon code. Not impressed with that aspect. As far as the necklace itself goes-- I was greatly disappointed in it. I absolutely loved the necklace as pictured. When I took it from the box, the chain looked like it would break easily. It was thin. And the clasp did not sit nicely on the neck as shown in the picture. The weight and configuration of the clasp made it fall into a "V" that didn't really highlight the clasp itself, which was the whole point of this necklace! I returned it, sadly, but it just didn;t seem to me that it was worth the money and it didn't have the look that I wanted.
My family has bought from Ross-Simon for more than 20 years
Date of experience: October 19, 2024
The bezel set CZ band has a nice weight and it well made. Eye catching and has varied sized stones which makes the band more interesting. I have received many compliments and I highly recommend!
Date of experience: November 17, 2024
I love the look of my 14K gold, 20-inch necklace. However, I am finding that utilizing the lobster-claw clasp is extremely difficult. It's hard to get a purchase on the tiny "lever" in order to apply enough pressure with thumb pad or fingernail (latter is not advised, as I put a dent in my fingernail when trying this) to get the opening of the lobster-claw large enough to insert the loop on the other end of the necklace. Do you have any advise/tips?
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 18, 2024
I signed up for $30 off this purchase, in exchange for getting regular text messages from Ross-Simons. However, the $30 was NOT deducted from my purchase, and I couldn't find a way to make this happen. I'll probably send an email to customer service.
I have bought a number of jewelry pieces from Ross-Simons in the past, and was ready to make another "special" purchase.
Date of experience: October 5, 2024
I started a Christmas tradition of crystal ornaments. This is a great place to get my important shopping done. Thanks
Date of experience: November 21, 2024
I have been a Ross-Simon's customer and ordered several items. I've always been very satisfied with my purchases
Can always find the item at the price I’m willing to pay
Date of experience: November 23, 2024
The website was easy to navigate. Product was as described. Excellent quality and price.
Date of experience: October 14, 2024
I love shopping with Ross Simon, the product is always so well packed and your prices are affordable.
Date of experience: December 7, 2024
Love love love this ring will be my daily wear. I wanted a large shinny sparkling ring and this is it. Beautiful ring.
Date of experience: December 13, 2024
The assortment of products is impressive. The prices are most reasonable. The free shipping is great, and the website's payment options are helpful.
Date of experience: December 6, 2024
I have bought initial rings for them for birthday presents and they loved them. So I came back to order again.
Date of experience: December 5, 2024
The web site was easy to navigate. The ring came in timely manner. It was as described.l when it arrived.
Date of experience: December 5, 2024
Easy to find what I was looking for, nice products. Service after the sale to apply a coupon was excellent.
Found with search for desired piece.
Date of experience: December 2, 2024
Easy timely items came in very nice boxes and interior storage bags. More than I expected. Impressed
Date of experience: December 6, 2024
My daughter-in-law was eyeing a diamond bracelet. Because of the prices, lab grown diamonds made her wish come true!
Date of experience: December 6, 2024
Almost everything I have ordered has been perfect. When it wasn't, I was given a refund without question. Great company.
Because of my previous experiences. I have been a customer, I would guess, for at least ten years.
Date of experience: November 25, 2024
Ordering from a computer was easier. Also, putting advertising of other products during the checkout process was confusing.
Requested by the recipient of the gift.
Date of experience: November 22, 2024
We understand it can be challenging to check out using a small device such as a phone. At checkout, we always ask if the customer would like to purchase the extend warranty and offer a few extremely marked down specials as a thank you for ordering. We hope the gift recipient loves the earring!
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We regret the difficulty you are having manipulating the lobster claw clasp. We have found that in these cases, it may be helpful to purchase one of our Magnetic Clasp Converters, which make taking the piece on and off much easier. Take a look at item# 904815. If you need any additional assistance, please call us direct at 800-835-0919 and we will be happy to help. We have reached out via email as well.