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    Ross-Simons

2024 CUSTOMER CHOICE AWARD

Ross-Simons

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Overview

Ross-Simons has a rating of 4.7 stars from 10,083 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and beautiful jewelry. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    1039
  • Shipping
    47
  • Quality
    8361

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 93%
Positive
4,561
Neutral
199
Negative
143
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51,083 reviews

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How would you rate Ross-Simons?

Reviews (10,083)

Rating

Timeframe

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Reviews that mention popular keywords

shopping experience (173) quality jewelry (146) customer service (513) quality products (124) christmas gift (105) sterling silver (110) ross simons (1270) post office (17)
Thumbnail of user yolandai25
Michigan
1 review
0 helpful votes
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March 4th, 2023
Verified purchase
• Updated review

Great experience. Loved my purchase and got it fast.

Reason I chose this business:

Because I have been purchasing items from and trust them.

Quality

Date of experience: March 4, 2023

Great experience
August 4th, 2022
Verified site experience
• Previous review

Date of experience: August 4, 2022

Quick and easy
July 31st, 2022
Verified site experience
• Previous review

Date of experience: July 31, 2022

Thumbnail of user nancyu572
Virginia
1 review
7 helpful votes
  • Send Message
September 9th, 2022
Verified purchase

Very helpful, professional customer service rep-answered questions fully

Rep fully answered my questions-very helpful

Reason I chose this business:

Value & beauty of stock & price

Service
Quality

Date of experience: September 9, 2022

Thumbnail of user terrim685
North Carolina
2 reviews
0 helpful votes
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November 26th, 2022
Verified purchase

These earrings are lovely. Just the right size and not heavy.

Quality

Date of experience: November 26, 2022

Thumbnail of user alansona
California
1 review
0 helpful votes
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June 5th, 2022
Verified purchase

Originally sent wrong size. Problem satisfactorily resolved

Quality

Date of experience: June 5, 2022

Thumbnail of user laurab3354
Tennessee
1 review
0 helpful votes
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August 29th, 2022
Verified purchase

Their shopping service is quick and returns are really easy

It was easy to set up a return online!

Reason I chose this business:

Teputations

Service
Quality

Date of experience: August 29, 2022

Thumbnail of user douglasg453
Ohio
1 review
0 helpful votes
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May 23rd, 2022
Verified purchase

Easy to navigate site, check out quick and simple.

Reason I chose this business:

In stock inventory, unique items.

Quality

Date of experience: May 23, 2022

Thumbnail of user lindap2648
Florida
1 review
1 helpful vote
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August 10th, 2022
Verified purchase

I love the style but when received it looks cheap.

Reason I chose this business:

Shopped before.

Quality

Date of experience: August 10, 2022

Thumbnail of user patriciah2487
Florida
1 review
0 helpful votes
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May 22nd, 2022
Verified purchase

Easy site to use... Great product and price. Will refer

Reason I chose this business:

Quality products

Reason I chose this product:

Love the product but I ordered a size too small

Quality

Date of experience: May 22, 2022

Thumbnail of user jamesc5003
South Carolina
1 review
0 helpful votes
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May 22nd, 2022
Verified purchase
• Updated review

Easy shopping process, actual necklace is as advertised.

Reason I chose this business:

Product Quality is very nice

Reason I chose this product:

Exactly what I was looking for at a fair price.

Quality

Date of experience: May 22, 2022

Good easy to shop
May 15th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Product Quality

Date of experience: May 15, 2022

Thumbnail of user rosalindf24
Florida
1 review
0 helpful votes
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May 21st, 2022
Verified purchase

Online order was problem free, and received earrings looked just like the ad

Reason I chose this business:

Picture of the earrings were in a magazine ad.

Reason I chose this product:

I am partial to sea life motif

Quality

Date of experience: May 21, 2022

Thumbnail of user marlenec372
Alabama
1 review
0 helpful votes
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February 3rd, 2023
Verified purchase

The lock was so small. Your ad picture made it appear much larger.

Reason I chose this business:

Usually very reliable.

Quality

Date of experience: February 3, 2023

Thumbnail of user dianeh1706
Maryland
1 review
0 helpful votes
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August 11th, 2022
Verified purchase

Timely delivery. Nice anklet. Looks like diamonds fits perfectly.

Quality

Date of experience: August 11, 2022

Thumbnail of user sharonb2369
Connecticut
1 review
0 helpful votes
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May 21st, 2022
Verified purchase

Very user friendly! Thanks
Product exactly like photo!

Quality

Date of experience: May 21, 2022

Thumbnail of user lindac4722
Pennsylvania
1 review
0 helpful votes
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February 2nd, 2023
Verified purchase

Ordering was easy & received my necklace promptly.

Reason I chose this business:

Saw it on Facebook

Quality

Date of experience: February 2, 2023

Thumbnail of user sandraw1849
Ohio
2 reviews
2 helpful votes
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September 9th, 2022
Verified purchase
• Updated review

Quick and easy but lacks quality for price. Stop sending me reviews

Reason I chose this business:

Online shopping is convenient

Quality

Date of experience: August 10, 2022

Quick and easy
July 31st, 2022
Verified site experience
• Previous review
Reason I chose this business:

Online shopping is convenient

Date of experience: July 31, 2022

Thumbnail of user dayler6
North Carolina
1 review
0 helpful votes
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May 21st, 2022
Verified purchase

Looking for nice gifts and these Items were a good choice

Reason I chose this business:

Liked what I saw

Quality

Date of experience: May 21, 2022

Thumbnail of user amyh2002
Georgia
1 review
1 helpful vote
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August 10th, 2022
Verified purchase

Items looked a bit chintzy. Look very cheap. Disappointed.

Reason I chose this business:

Previously bought items thru Amazon before.

Quality

Date of experience: August 10, 2022

Thumbnail of user michelet346
New York
2 reviews
1 helpful vote
  • Send Message
July 30th, 2023
Verified purchase

Good service from order to receiving. Love the necklace, Beautiful

Quality

Date of experience: July 30, 2023

Thumbnail of user kathrynn101
South Carolina
1 review
1 helpful vote
  • Send Message
July 30th, 2023
Verified purchase

Ruby necklace and 2 rings, fabulous! Exactly as pictured

Quality

Date of experience: July 30, 2023

Thumbnail of user carolh2016
California
3 reviews
1 helpful vote
  • Send Message
August 9th, 2022
Verified purchase

Great quality and price! Beautifully bangle. Wearing it now.

Reason I chose this business:

Beautiful, unique jewelry.

Quality

Date of experience: August 9, 2022

Thumbnail of user richardr3091
Pennsylvania
1 review
1 helpful vote
  • Send Message
October 16th, 2022
Verified purchase

I placed an order. It was accurately described and delivered.

Reason I chose this business:

Have ordered from Ross-Simons in the past. They carry the product I was looking for.

Quality

Date of experience: October 16, 2022

Thumbnail of user rosalinav6
California
1 review
2 helpful votes
  • Send Message
April 8th, 2023
Verified purchase

Easy ordering. Beautiful bracelet for young girl…adjustable, fits small wrist!

Reason I chose this business:

Previously purchased quality jewelry.

Quality

Date of experience: April 8, 2023

Thumbnail of user kathys1900
Florida
1 review
0 helpful votes
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April 30th, 2022
Verified purchase

I have always been pleased when buying from Ross & Simons.

Quality

Date of experience: April 30, 2022

Thumbnail of user linab67
Rhode Island
1 review
0 helpful votes
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July 16th, 2022
Verified purchase

Loved the bracelet. Perfect and goes with everything.

Reason I chose this business:

Saw the ad in a magazine.

Quality

Date of experience: July 16, 2022

Thumbnail of user jacquelineg494
Georgia
1 review
0 helpful votes
  • Send Message
April 29th, 2022
Verified purchase

Customer support is good during late hours of the night

Reason I chose this business:

Referral by my neice

Quality

Date of experience: April 29, 2022

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 5 days

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