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    Ross-Simons

2024 CUSTOMER CHOICE AWARD

Ross-Simons

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Overview

Ross-Simons has a rating of 4.7 stars from 10,061 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and beautiful jewelry. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    1037
  • Shipping
    47
  • Quality
    8339

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 93%
Positive
4,541
Neutral
198
Negative
143
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51,047 reviews

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How would you rate Ross-Simons?

Reviews (10,061)

Rating

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Reviews that mention popular keywords

shopping experience (173) quality jewelry (146) customer service (513) quality products (124) christmas gift (105) sterling silver (110) ross simons (1270) post office (17)
Thumbnail of user janetr1495
New Jersey
1 review
1 helpful vote
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May 19th, 2023
Verified purchase

Ordered and received in a timely fashion. The ankle bracelet is as advertised.

Reason I chose this business:

Advertisement in the newspaper

Date of experience: May 19, 2023

Thumbnail of user davidk3737
Vermont
1 review
1 helpful vote
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November 25th, 2022
Verified purchase

Great easy to use thank you very much good value completely satisfied

Service
Quality

Date of experience: November 25, 2022

Thumbnail of user kelseym190
New York
1 review
0 helpful votes
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May 30th, 2022
Verified purchase

Easy checkout, fast shipping and great customer service.

I reached out to customer service about and email I received for an item I had just ordered. They gave me a credit for the discounted amount and it was super easy. thank you!

Reason I chose this business:

Design of jewelry

Service
Quality

Date of experience: May 30, 2022

Thumbnail of user bettyj1027
California
1 review
1 helpful vote
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July 8th, 2023
Verified purchase

Very satisfied with the product. Arrived when I was told.

Reason I chose this business:

Merchandise looked what I was looking for.

Quality

Date of experience: July 8, 2023

Thumbnail of user cynthiaj1255
Texas
1 review
1 helpful vote
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July 8th, 2023
Verified purchase

Looking forward to this beautiful necklace. Hope it doesn't disappoint!

Reason I chose this business:

Beautiful jewelry

Quality

Date of experience: July 8, 2023

Thumbnail of user patriciat1611
Massachusetts
1 review
0 helpful votes
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May 29th, 2022
Verified purchase

Great, my bracelets arrived really sooner than I thought! They are fantastic! Thank you!

Quality

Date of experience: May 29, 2022

Thumbnail of user christyh344
Ohio
1 review
1 helpful vote
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August 12th, 2023
Verified purchase

Looks like nice quality. It is gorgeous Poe e of jewelry

Reason I chose this business:

Looks like good quality and pricing

Quality

Date of experience: August 12, 2023

Thumbnail of user sylviaw362
Arizona
1 review
2 helpful votes
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August 11th, 2023
Verified purchase

Just as described. Recipient loved them! Shopping at Ross Simons is always easy and fun.

Quality

Date of experience: August 11, 2023

Thumbnail of user burchiee
Florida
1 review
0 helpful votes
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July 5th, 2022
Verified purchase

Great experience with RS. I highly recommend
Thank you

Quality

Date of experience: July 5, 2022

Thumbnail of user andream535
Pennsylvania
2 reviews
0 helpful votes
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May 30th, 2022
Verified purchase
• Updated review

Great products! I'm very satisfied with my purchase.

Reason I chose this business:

Quality products!

Service
Quality

Date of experience: May 30, 2022

Very easy to navigate and organized!
April 17th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Excellent quality!

Date of experience: April 17, 2022

Thumbnail of user jamesj3162
Georgia
1 review
0 helpful votes
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February 16th, 2023
Verified purchase

Great. Receive order when promised and it was exactly as advertised.

Reason I chose this business:

Advertisement

Quality

Date of experience: February 16, 2023

Thumbnail of user donc1078
California
1 review
1 helpful vote
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August 12th, 2023
Verified purchase

Shopping was easy, lots of choices, reasonable prices, overall a really good experience.

Reason I chose this business:

I've shopped before

Quality

Date of experience: August 12, 2023

Thumbnail of user patriciac820
Massachusetts
1 review
1 helpful vote
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October 1st, 2022
Verified purchase

Very good. But filling in this line to meet 50 character min limit.

Reason I chose this business:

Had an item that appealed through a google search. Younare a trusted brand.

Quality

Date of experience: October 1, 2022

Thumbnail of user davidy870
Maine
1 review
0 helpful votes
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July 5th, 2022
Verified purchase

Customer service was excellent arranging for delivery of my wife's birthday bracelet.

Although it would have been better if it was described when ordering that delivery to PO boxes was not allowed, when I received the e-mail after ordering informing me that delivery to my PO box was not allowed I called customer service and was pleasantly surprised how knowledgeable and accommodating the representative was. He was very helpful in getting my order delivered quickly.

Reason I chose this business:

Saw ads on internet.

Service
Quality

Date of experience: July 5, 2022

Thumbnail of user annm1922
Louisiana
1 review
0 helpful votes
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May 30th, 2022
Verified purchase

Always the best! Stylish, cost effective, quality, and classical references.

Reason I chose this business:

It’s a habit!

Quality

Date of experience: May 30, 2022

Thumbnail of user ilenes42
Maryland
1 review
0 helpful votes
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July 3rd, 2022
Verified purchase

The bracelet is beautiful but, not what I'm trying to replace. Also too large.

Called to receive an RA number in order to return

Reason I chose this business:

I've ordered from Ross Simons before & they have beautiful jewelry.

Service

Date of experience: July 3, 2022

Thumbnail of user eleanorm191
Ohio
1 review
1 helpful vote
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May 11th, 2023
Verified purchase

Love my new rings! Mothers Day presents! They fit perfectly!

Quality

Date of experience: May 11, 2023

Thumbnail of user tracya408
New Hampshire
1 review
0 helpful votes
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June 23rd, 2022
Verified purchase

Ordering was fast and easy! Earrings were as described!

Quality

Date of experience: June 23, 2022

Thumbnail of user ellenz71
Florida
1 review
3 helpful votes
  • Send Message
April 13th, 2023
Verified purchase

Quality products for fare price. Quick delivery! And fit is true to size

Quality

Date of experience: April 13, 2023

Thumbnail of user patriciat1571
Texas
1 review
0 helpful votes
  • Send Message
May 4th, 2022
Verified purchase

Very happy with your service, this was a Silver Wedding gift for my son and his wife.

Reason I chose this business:

They are reliable, I have purchased from them before.

Date of experience: May 4, 2022

Thumbnail of user janemaries2
Wisconsin
1 review
0 helpful votes
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February 13th, 2023
Verified purchase

Quality jewelry at reasonable prices. Fast shipping.

Reason I chose this business:

Good selection, very attractive designs.

Quality

Date of experience: February 13, 2023

Thumbnail of user rebeccat1366
Tennessee
1 review
2 helpful votes
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August 9th, 2023
Verified purchase

I absolutely loved this slider bracelet with paws on it!

Quality

Date of experience: August 9, 2023

Thumbnail of user patriciap2353
Florida
1 review
0 helpful votes
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May 5th, 2022
Verified purchase

Overall experience was fine - there were no problems

Reason I chose this business:

Used them before

Reason I chose this product:

It was what I was looking for

Quality

Date of experience: May 5, 2022

Thumbnail of user ellens734
New York
1 review
2 helpful votes
  • Send Message
February 14th, 2023
Verified purchase

Placed order,delivered before date quoted, received a beautiful product! Thumbs up Ross-Simons!

Reason I chose this business:

Just lucky I guess!

Quality

Date of experience: February 14, 2023

Thumbnail of user barbarap1880
New York
3 reviews
0 helpful votes
  • Send Message
June 16th, 2022
Verified purchase

Found on your website what I had liked in the catalogue. Sometimes it's not that easy.

Quality

Date of experience: June 16, 2022

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 5 days

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