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Ross-Simons has a rating of 4.7 stars from 8,865 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,311 reviews
Beautiful earrings excellent quality stop asking for more info it will make me not respond going forward….
Date of experience: November 21, 2024
Beautiful lapis & sterling earrings & quit demanding a # of characters to do a review it's stupid!
Just because
Date of experience: November 19, 2024
Stunning lapis drop earrings at an AMAZING sale price! ****
Decided to try for 1st time
Date of experience: November 17, 2024
My last purchase broke within two days of receiving it, hopefully this time, I will have a better experience!
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 21, 2024
Easy to find what I was looking for! There is a good variety of beautiful jewelry from which to choose.
Previous experience.
Date of experience: November 8, 2024
Repeat customer! Ross-Simon's never disappoints. The quality of jewelry is exceptional and beautiful too.
A fav of mine
Date of experience: November 21, 2024
Delivery was quick, packaging lovely!just fine everything was fine!
Date of experience: December 25, 2024
Bought for my wife as a Christmas present. She loves it! Fits her well, too.
Date of experience: December 25, 2024
We've ordered from R-S before and have had excellent results. We also visited your RI flagship store last week; loved it! Beautifully appointed.
Date of experience: May 16, 2022
Love the Apple Pay option. Super easy when adding information
Suggested on a Reddit page
Date of experience: December 25, 2024
Ordered them online. They arrived timely and are gorgeous!
Date of experience: December 25, 2024
Easy ordering on line! Fast shipping! Absolutely beautiful bracelet! Great experience!
Date of experience: December 25, 2024
Great design… way too small. Perfect gift for a 12-14 year old
Date of experience: December 25, 2024
Ross Simons always delivers beautiful merchandise and quickly gets it to the customer.
Date of experience: December 25, 2024
Great selection. Quick delivery. Good discount. Thanks so much.
Date of experience: December 25, 2024
Lovely pieces of jewelry and a huge array to choose from. The delivery was quick!
Date of experience: December 25, 2024
Easy site to browse and judge sizing and look on models. Excellent packaging for gifts.
Date of experience: December 15, 2024
Earring can fall off easily because the back of the earring clip is not tight enough.
Date of experience: December 23, 2024
Both pieces are well made and matched up like a set. The emeralds are tiny and very cute.
A lot of choices in what I was looking for.
Date of experience: December 21, 2024
Easy to navigate the site and to check out. My ring arrived quickly and it was stunning!
Date of experience: December 22, 2024
I love the jewelry selection and the quality of the pieces. I haven't ever been disappointed with a purchase.
I've ordered before.
Date of experience: November 20, 2024
She loved them. Look fantastic on her. Made her very happy. Which made me very happy
Date of experience: December 24, 2024
I'm disappointed with the color of the stone.It is not exactly what the picture shows.
Date of experience: December 23, 2024
I like the products
I have nothing else to say
Blah blah blah blah blah
Date of experience: December 24, 2024
I love the Art Nouveau look to the ring. It took a while to arrive. They have many gorgeous items to choose.
Date of experience: November 19, 2024
Many gorgeous pieces! Thank you for offering your jewelry at prices for those on a budget.
The piece I purchased is different, not like anything I’ve seen! Thank you!
Date of experience: February 6, 2024
Unfortunately one of the earrings won't close properly so I will be returning them.
Date of experience: December 24, 2024
Great products, very reasonable. Have bought many items over the years and never disappointed.
Date of experience: December 24, 2024
Great website! Easy to use.
I have bought a lot over the years. Never a problem
Date of experience: October 8, 2024
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We are sorry to hear about the bracelet breaking with your recent order. This certainly is not normal and not the experience we want for our customers. The bracelet may be returned for a refund or exchanged for a new item during our 30-day return period. Returns are simple to arrange online through your order on our website, or you may give us a call at (800) 835-0919, which is open twenty-four hours a day, seven days a week. We are always pleased to help.