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Ross-Simons has a rating of 4.7 stars from 8,865 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,312 reviews
Ordering was good, delivery was speedy, but wasn't happened with the two products and are returning
Date of experience: December 14, 2024
Quality product and superbly packaged!
Easy to order. Will Order again.
Date of experience: December 17, 2024
Very easy to shop and buy product. Very nice ring. I love the quality.
I love the ring.
Date of experience: December 13, 2024
Great online ordering and quick delivery! I would definitely order from them again. Thank you!
Date of experience: December 18, 2024
The Ross-Simons site is easy to navigate and contains a plethora of information on every item.
Date of experience: December 18, 2024
Great service and quick delivery! Beautiful items very pleased with my purchase!
Date of experience: December 18, 2024
Date of experience: November 5, 2024
Beautiful Amethyst earrings. Good color and size. Easy on.
Date of experience: December 18, 2024
Because I have enjoyed multiple pieces of jewelry from this company.
Date of experience: February 15, 2024
Found what I needed quickly, 3 carat blue topaz necklace.
Love the size and 18" length
Arrived perfectly and on time for an anniversary
Previous experience
Date of experience: July 27, 2022
Was given a link indicating a desired item, purchased it as a gift and all is well.
Date of experience: December 16, 2024
I found products I like at a great price. And, I received it before Christmas!
Date of experience: December 17, 2024
Larger than I expected, shipped well and promptly. Hope my sister likes it.
Date of experience: December 18, 2024
I was pleased with the service, quality of product and response time.
Date of experience: December 18, 2024
I have looked many places and no one carried these hoops for studs! I am excited to get these!
Just found online
Date of experience: December 14, 2024
Order process was easy. The product I received is very nice.
Online shopping
Date of experience: December 18, 2024
Beautiful little sparkle rings to sit on either side of another of my favorite ring.
Date of experience: December 10, 2024
Shopping was easy and I love getting the catalog for lots of updates
Love the jewelry!
Date of experience: September 18, 2024
Easy web site and great customer service when I wanted to check the tracking.
Date of experience: December 18, 2024
It's a beautiful ring with hopes my wife likes it as much as I do.
Date of experience: December 10, 2024
The clasp on it is cheaply made for the amount I paid for it looks cheap not happy at all want my money back. Tried contacting was not successful
Date of experience: November 14, 2024
The garnet necklace I purchased is beautiful. I have gotten many compliments.
Date of experience: December 16, 2024
Christmas gift and birthday gift
Easy to make the order from online
Date of experience: December 16, 2024
Jewelry is always as pictured and never fails to delight! My mother and I have purchased many pieces before and are always pleased with the quality.
To add to my annual snowflake collection.
Date of experience: November 13, 2024
I'am very thankfu[ for the notices telling me when my meds are due and when I should expect them.
Looking for a nice bracelet
Date of experience: December 5, 2024
Bracelet was so tiny and ear cuff so tiny it would not fit my 10 year old granddaughter.
Date of experience: December 15, 2024
We understand the ear cuff and bracelet were smaller than expected. Representing size online is a challenge. Our goal is to make shopping from home easier by including all the measurements and sizes of our jewelry in the product details on each listing. In addition, the photos of the jewelry are from our inventory and shown on our model for the best representation of the size.
Online returns are simple to set up on our website if not completely satisfied with your purchase. For assistance, please call us, we can be reached 24 hours a day, 7 days a week at (800) 835-0919. We are always happy to assist. A member of our team is reaching out to you.
My granddaughter was thrilled with her earrings and was impressed with the packaging too!
Date of experience: December 17, 2024
They took care of an issue I had right away. I appreciate their attention to customer service!
Date of experience: December 3, 2024
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 2, 2024
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
You may always return anything within 30-days of purchase, by using our easy online return processing, or calling us direct at (800) 835-0919, 24/7. We regret that you weren't happy with the bracelet and hope you will find something else you love.