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    Ross-Simons

2024 CUSTOMER CHOICE AWARD

Ross-Simons

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Overview

Ross-Simons has a rating of 4.7 stars from 8,865 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    930
  • Shipping
    47
  • Quality
    7514

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 92.8%
Positive
3,465
Neutral
155
Negative
113
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48,312 reviews

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Reviews (8,865)

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Reviews that mention popular keywords

shopping experience (149) quality jewelry (121) customer service (464) quality products (110) christmas gift (99) sterling silver (102) ross simons (1125) post office (17)
Thumbnail of user michaelh12729
Missouri
1 review
0 helpful votes
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December 22nd, 2024
Verified purchase

Looking forward to giving these earrings to my wife for Christmas

Quality

Date of experience: December 12, 2024

Thumbnail of user sl949
California
1 review
0 helpful votes
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December 23rd, 2024
Verified purchase

Not the size I wanted for a single stud earring. Ended up returning item.

Online associate assisted me with chat request for refund promptly.

Service
Quality

Date of experience: December 13, 2024

Thumbnail of user maryd4064
Colorado
2 reviews
0 helpful votes
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December 23rd, 2024
Verified purchase

It's a Christmas gift so hasn't been opened and tried on! Good grief...

Quality

Date of experience: December 13, 2024

Thumbnail of user marilync1753
Ohio
1 review
0 helpful votes
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December 23rd, 2024
Verified purchase

Will make a lovely gift. Elegant! Speedy service. Nicely packaged.

Quality

Date of experience: December 13, 2024

Thumbnail of user josephs6504
Pennsylvania
1 review
0 helpful votes
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December 23rd, 2024
Verified purchase

Easy shopping experience and product came timely. I did not have any issues.

Quality

Date of experience: December 13, 2024

Thumbnail of user brendam4303
Rhode Island
1 review
0 helpful votes
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December 23rd, 2024
Verified purchase

Easy and fast transaction. As always Ross-Simons has fabulous jewelry.

Quality

Date of experience: December 13, 2024

Thumbnail of user zinab33
New Jersey
1 review
0 helpful votes
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December 23rd, 2024
Verified purchase

Good service! Easy to order! Quick delivery! Recommended!

Quality

Date of experience: December 13, 2024

Thumbnail of user penelopem106
Montana
1 review
0 helpful votes
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December 23rd, 2024
Verified purchase
• Updated review

I'm happy and very satisfied with my purchase from Ross -Simon's jewelry shop. Thank you

Quality

Date of experience: December 13, 2024

Great so far
April 15th, 2024
Verified site experience
• Previous review

Great so far. Thanks 😊

Reason I chose this business:

I have been laying with Ross-Simons a quite long time. I like it!

Date of experience: April 5, 2024

Thumbnail of user joa198
Texas
2 reviews
0 helpful votes
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December 23rd, 2024
Verified purchase

Bought this for a family member who lost her father. Beautiful quality. Fast delivery.

Quality

Date of experience: December 13, 2024

Thumbnail of user nekeisham1
Massachusetts
1 review
0 helpful votes
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December 23rd, 2024
Verified purchase
• Updated review

Lovely earring. Smaller than expected but good price. Discount not received however.

Quality

Date of experience: December 13, 2024

Email said I was eligible for $30 off my first order...
December 13th, 2024
Verified site experience
• Previous review

Email said I was eligible for $30 off my first order but I did not receive the $30 off in my order.

Reason I chose this business:

Design and price

Date of experience: December 3, 2024

Thumbnail of user annar5857
Massachusetts
1 review
0 helpful votes
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December 23rd, 2024
Verified purchase

Returning for smaller size. Have not received new order yet. Customer service was very helpful.

Returning for smaller size. Customer service very helpful!

Service
Quality

Date of experience: December 13, 2024

Thumbnail of user dennisw959
Colorado
2 reviews
0 helpful votes
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December 23rd, 2024
Verified purchase

Ordered, received promptly, and love the ring! Will definitely order from you again!

Quality

Date of experience: December 13, 2024

Thumbnail of user jenniferm8587
New York
1 review
0 helpful votes
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December 13th, 2024
Verified purchase

Can't wait to get my daughters Christmas gifts! She is gonna love them!

Date of experience: December 13, 2024

Thumbnail of user alanb2726
California
1 review
0 helpful votes
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December 13th, 2024
Verified purchase

Site was easy to use and very good selection of merchandise.

Quality

Date of experience: December 13, 2024

Thumbnail of user judithg1626
Virginia
1 review
0 helpful votes
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December 6th, 2024
Verified purchase

Sight works well, fun looking at all the jewelry! Easy check out.

Reason I chose this business:

Received catalog yesterday, decided to look up a couple of things.

Quality

Date of experience: December 13, 2024

Thumbnail of user lpriceq
Washington
2 reviews
0 helpful votes
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December 13th, 2024
Verified purchase

I like being able to choose from a variety of settings and stones.

Reason I chose this business:

Received your print catalog and liked what I saw

Quality

Date of experience: December 13, 2024

Thumbnail of user maryk6403
Massachusetts
1 review
0 helpful votes
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December 13th, 2024
Verified purchase

Had a little trouble finding the checkout fur some reason. Everything else was fine.

Reason I chose this business:

I saw your ad on FB and knew you are a reputable firm.

Service
Quality

Date of experience: December 13, 2024

Thumbnail of user barbaraa2104
Illinois
1 review
1 helpful vote
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November 28th, 2024
Verified purchase
• Updated review

I've been a customer for many years, and my experiences have always been great. Customer service is excelent.

Reason I chose this business:

I found earrings that I liked.

Date of experience: November 18, 2024

I've purchased many pieces of jewelry from Ross Simons...
July 21st, 2024
Verified site experience
• Previous review

I've purchased many pieces of jewelry from Ross Simons over many years and have always been happy with both quality and customer service.

Date of experience: July 11, 2024

Thumbnail of user jasonb5668
Maryland
1 review
0 helpful votes
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December 10th, 2024
Verified purchase

Good experience for my first purchase. Thank you for the great product.

Quality

Date of experience: December 11, 2024

Thumbnail of user rebeccas4465
Georgia
1 review
0 helpful votes
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December 21st, 2024
Verified purchase

Website could be a little easier to navigate. Overall a great experience.

Quality

Date of experience: December 11, 2024

Thumbnail of user gloriaa1330
New Jersey
1 review
0 helpful votes
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November 22nd, 2024
Verified purchase

I just did not receive an email that my order had shipped which is why I reached out to find status of my order.

Quality

Date of experience: November 12, 2024

Thumbnail of user celestem203
Arizona
1 review
2 helpful votes
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November 24th, 2024
Verified purchase
• Updated review

Have been a repeat customer and have never been disappointed in the quality of any piece I have ordered.

Reason I chose this business:

Past positive experiences

Date of experience: November 14, 2024

Have ordered jewelry from Ross-Simons numerous times,...
November 14th, 2024
Verified site experience
• Previous review

Have ordered jewelry from Ross-Simons numerous times, and have been very pleased.

Reason I chose this business:

Because of the quality of prior jewelry ordered from this company.

Date of experience: November 4, 2024

Have ordered from Ross-Simon a number of times, and...
November 12th, 2024
Verified site experience
• Previous review

Have ordered from Ross-Simon a number of times, and have not had any problems with ordering, shipping or quality

Reason I chose this business:

Previous positive experience

Date of experience: November 2, 2024

Have been pleased with items ordered
January 3rd, 2024
Verified site experience
• Previous review

Date of experience: January 3, 2024

Thumbnail of user sallym1320
Ohio
1 review
0 helpful votes
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December 3rd, 2024
Verified purchase

The pendant as pictured showed a bright blue tanzanite. The one I received wasn't nearly as attractive.

Quality

Date of experience: November 23, 2024

Thumbnail of user kentg268
California
1 review
1 helpful vote
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November 28th, 2024
Verified purchase

Found the perfect item at a great price. I didnt have to shop at multiple place to find the right gift

Date of experience: November 18, 2024

Thumbnail of user stefaniag17
California
1 review
0 helpful votes
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November 23rd, 2024
Verified purchase

Easy process and lovely rings. I'm so happy with my purchase and definitely would purchase more items again.

Reason I chose this business:

Saw add on facebook

Quality

Date of experience: November 13, 2024

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 6 days

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