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    Ross-Simons

2024 CUSTOMER CHOICE AWARD

Ross-Simons

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Overview

Ross-Simons has a rating of 4.7 stars from 8,927 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    936
  • Shipping
    47
  • Quality
    7575

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 92.8%
Positive
3,518
Neutral
157
Negative
114
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48,519 reviews

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Reviews (8,927)

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Reviews that mention popular keywords

shopping experience (152) quality jewelry (121) customer service (467) quality products (110) christmas gift (99) sterling silver (103) ross simons (1131) post office (17)
Thumbnail of user hannar60
Oklahoma
2 reviews
0 helpful votes
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December 13th, 2024
Verified purchase

Like the reviewers before me the bumble bee is smaller than expected, but once I tried it on, I think it is perfect. I think if it was bigger it would look gaudy. The amber is beautiful, and the shape is charming. Love it, and will purchase the earrings to match.

Reason I chose this business:

Received a catalog

Quality

Date of experience: December 16, 2024

Thumbnail of user tinao41
Rhode Island
2 reviews
0 helpful votes
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December 24th, 2024
Verified purchase

When I started to put the back on the post of one of the earrings, it completely bent downward. I was able to gently bend it back, though it's not straight. Now, I'm debating whether to return as it's likely to break due to weakness.

Quality

Date of experience: December 14, 2024

Thumbnail of user brendac3743
Texas
1 review
0 helpful votes
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January 4th, 2025
Verified purchase

I think this necklace can be worn with a nice dress or with your jeans. I love the quality of the jewelry at RossSimons. I have purchased several pieces of jewelry and I appreciate the ease of the website. I hope to shop at RossSimons for more years to come.

Quality

Date of experience: December 25, 2024

Thumbnail of user darleney69
New Jersey
1 review
0 helpful votes
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December 15th, 2024
Verified purchase
• Updated review

I've been a customer for well over a decade, and I've seen a significant decline in the quality of your jewelry. I just received a bracelet I ordered for a dear friend and will be returning it because the quality is very disappointing. Certainly not worth the price. I wanted to continue loving you folks but sadly I cannot.

Quality

Date of experience: December 5, 2024

You folks are great!
May 15th, 2024
Verified site experience
• Previous review
Reason I chose this business:

I have purchased many times over the years

Date of experience: May 5, 2024

Thumbnail of user bettyef11
Texas
1 review
0 helpful votes
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December 24th, 2024
Verified purchase

This is the first time I have been disappointed with a purchase. The sky blue topaz did not appear to have even a hint of blue. When you worn it outdoors it looked more as a white sapphire. I have all different colors of blue topaz and this is the only piece I was disappointed with.

Quality

Date of experience: December 12, 2024

Thumbnail of user sharronw101
Louisiana
1 review
0 helpful votes
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December 23rd, 2024
Verified purchase

I like the look and weight of these, but I normally wear a pair of twisted silver hoops that say they are 3/4 of an inch, the gold Greek key said they were 3/4 of an inch and I expected them to be the same size, they are not. These are the exact size of a dime. If your wear larger hoops I suggest going for a bigger size. But these are really nice for a more demure look.

Quality

Date of experience: December 13, 2024

Thumbnail of user oliviap1068
Florida
1 review
0 helpful votes
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December 19th, 2024
Verified purchase

Attending a black tie event, the formal gown and accessories had to be perfect. And they were! The sapphire earrings dangled at just the right length but were not heavy. They completed the look and I received so many compliments.

Quality

Date of experience: December 9, 2024

Thumbnail of user rickyf77
Mississippi
1 review
0 helpful votes
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December 1st, 2024
Verified purchase

Simple process. Wife picked a ring out sent me the link. Order processed within a few minutes as a new 1st time customer. Order arrived promptly in nice packaging. Wife hasn't opened it yet but sure she will like the looks of it.

Reason I chose this business:

Wife sent link for a gift idea.

Quality

Date of experience: December 1, 2024

Thumbnail of user cherylh2898
New York
1 review
0 helpful votes
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November 29th, 2024
Verified purchase

I called and the representative was polite, knowledgeable, and helpful. Absolute professionalism. Then I ordered through the website. The package arrived on time, packed very carefully, and the item is lovely. It looks exactly as expected from pic on website.
Every aspect of dealing with this company has been so good!

Reason I chose this business:

I have seen ads and went looking for this necklace today. You had it!

Quality

Date of experience: November 30, 2024

Thumbnail of user doloresw94
New York
1 review
0 helpful votes
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December 7th, 2024
Verified purchase

I'm usually satisfied with jewelry from Ross-Simon but this time it was a huge disappointment. The alleged emeralds looked more like jade or plastic. I have returned them but not yet received my return.

Waiting for proof of receipt of my return. Hopefully will get my refund then.

Service
Quality

Date of experience: November 27, 2024

Thumbnail of user laurenb1280
Florida
3 reviews
0 helpful votes
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December 17th, 2024
Verified purchase

I bought these as an everyday piece in my second earring piercing to accentuate my solitaire earring in the first... The quality of the earrings is so outstanding, they are outshining my solitaire diamond studs! Love buying from Ross Simons! Would recommend these highly!

Quality

Date of experience: December 7, 2024

Thumbnail of user joannec1604
Florida
1 review
0 helpful votes
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December 13th, 2024
Verified purchase

I have been purchasing jewelry from RS for many years. However a bit dissapointed in my recent purchase of a gold over silver herringbone chain. It's lovely to look at but quite thin and light. It was meant to replace a very hefty chain that I previously had. Unsure of how it will wear

Quality

Date of experience: December 3, 2024

Thumbnail of user lorad121
Tennessee
1 review
0 helpful votes
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December 26th, 2024
Verified purchase

I purchased the Italian 14K 7" Paper Clip bracelet. Received the bracelet and was SO disappointed! The weight of this bracelet felt feather light! I paid well over $262 for a "supposedly" 14KT bracelet. I won't make that mistake again. Very disappointed in this product. I contacted customer service. They were quick to respond and offered me a quick way to return the bracelet. At this time, I will keep the bracelet as reminder to buy at brick and mortar stores!

Service
Quality

Date of experience: December 16, 2024

Thumbnail of user sandies39
New Hampshire
1 review
0 helpful votes
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December 22nd, 2024
Verified purchase

This is a cute bracelet - just as presented in the pictures but it is so tightly strung, it does not lay in a nice circle around my wrist. I have it coiled to try and train it to not be a bangle bracelet.

Quality

Date of experience: December 12, 2024

Thumbnail of user chrisd4189
Minnesota
1 review
0 helpful votes
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December 21st, 2024
Verified purchase

Fast and easy order and delivery. It's a pretty ring for the price, although when side by side with my real tanzanite and diamond ring you can easily tell the difference. It's nice for daily wear, my real one is too dressy for my taste for everyday wear.

Reason I chose this business:

Saw a commercial

Quality

Date of experience: December 21, 2024

Thumbnail of user jaynew38
Florida
1 review
0 helpful votes
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December 10th, 2024
Verified purchase

The ring I ordered must have been magnified. I was looking for a narrow diamond band but you can hardly see there are any stones at all. I would love this ring and would have paid more for it if it looked like the one shown on your site.
I've ordered from Ross-Simons many times and been happy until this purchase.

Quality

Date of experience: November 30, 2024

Thumbnail of user blairs203
Pennsylvania
1 review
0 helpful votes
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December 8th, 2024
Verified purchase

Products look great. Website was easy to use. At least 50 characters?!?!?! I almost exited out of this review for needing this to be 50 characters. People don't want to answer reviews that need a specified amount of writing. Does this appear to be over 50 characters?!...

Reason I chose this business:

Catalog came in the mail.

Quality

Date of experience: December 10, 2024

Thumbnail of user debbiek1280
Oregon
1 review
0 helpful votes
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December 10th, 2024
Verified purchase

I thought the bracelet links would be bigger and heavier, but I do like that they are smaller than expect. Very nice. My wrist is exactly7 inches, so in order to have room had to order 8 and then when I came, I thought it was going to be too small, it was fine.

Reason I chose this business:

I am hoping the quality to value will be there,

Quality

Date of experience: December 10, 2024

Thumbnail of user gailh1298
New York
3 reviews
0 helpful votes
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December 13th, 2024
Verified purchase

Site kept bouncing back. I did not receive the $30.00 off as promised! There is a big difference between a cultured pearl and a freshwater. A freshwater pearl is not cultured. Can't reach a person in sales department.

Reason I chose this business:

Have seen ad and liked the pearl earrings I saw. I always wear pearl earrings.

Service
Quality

Date of experience: December 13, 2024

Thumbnail of user lindas6482
Connecticut
1 review
0 helpful votes
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December 3rd, 2024
Verified purchase

There are so many beautiful choices in jewelry that I always find the perfect gift. It is as beautiful and great quality once received as it appears in pictures. So easy to place order and quick to be delivered. Never any issues! Can't ask for more.

Reason I chose this business:

Needed another gift

Quality

Date of experience: November 30, 2024

Thumbnail of user hongmair
Washington
1 review
0 helpful votes
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December 16th, 2024
Verified purchase

It's so beautiful more than I'd expected it. I purchased it as a Christmas present for my daughter. The piece is so shiny and totally worth more than the price tag. (However, my daughter wants a pair of new skis instead. Darn!)
You won't regret it!

Quality

Date of experience: December 6, 2024

Thumbnail of user susanp5172
Louisiana
1 review
0 helpful votes
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December 21st, 2024
Verified purchase

I was disappointed in both purchases. The earrings are very pretty, but quite a bit smaller than depicted.

The ring was quite a disappointment. The aquamarine was extremely pale, hardly any color at all, not at all like the picture. All the reviews online said the same thing. Not sure if I will keep it. I will not recommend Ross-Simon again.

Quality

Date of experience: December 11, 2024

Thumbnail of user jenniferh6873
New Hampshire
1 review
0 helpful votes
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December 12th, 2024
Verified purchase

I decided on a pair of.25 carat lab created Diamond Huggies, set in sterling silver, plated with 18k gold. The hoops are small, yet fit comfortably, with room to spare beneath the earlobe. The lab created diamonds, are bright and sparkly and the 18k gold setting has a warm golden glow. Just perfect for my petite sister!

Reason I chose this business:

It was recommended by my sister.

Quality

Date of experience: December 13, 2024

Thumbnail of user juliel1833
Louisiana
1 review
0 helpful votes
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December 23rd, 2024
Verified purchase
• Updated review

I ordered the Moonstone / Black Agate Ring. It is beautiful! The only thing that is different about the ring and the picture of it on the site is that the Moonstone looks to be set in the ring but it is high off the set.

Quality

Date of experience: December 13, 2024

Shopping is easy and sales are great
November 14th, 2024
Verified site experience
• Previous review

Shopping is easy and sales are great. Rings are also good quality.

Reason I chose this business:

I only shop Ross-Simons. Prices and quality of rings.

Date of experience: November 4, 2024

Very nice process
October 21st, 2024
Verified site experience
• Previous review

Very nice process. Ordering is very easy.

Reason I chose this business:

Love the rings and the price 😁

Date of experience: October 8, 2024

Ordering is fast and easy
October 11th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Love the rings you have to offer, with reasonable pricing.

Date of experience: October 1, 2024

Shopping is easy peasy
October 4th, 2024
Verified purchase
• Previous review

Ring is lovely and the size is perfect. I am very satisfied with my purchase, the fit is just right and the price is exceptional. I would certainly reccomend Ross-Simmons Jewlery to anyone. Everyone who I know also loves the rings that I purchased.

Quality

Date of experience: September 24, 2024

Thumbnail of user victorial1609
Texas
1 review
0 helpful votes
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December 9th, 2024
Verified purchase

Ordering using the website is easy and product descriptions accurate. Order received on time and beautifully packaged. When I opened the package and saw the lovely earrings, my reaction was "wow!".
Great quality at a great price. Thank you.

Quality

Date of experience: November 29, 2024

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 6 days

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