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    Ross-Simons

2024 CUSTOMER CHOICE AWARD

Ross-Simons

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Overview

Ross-Simons has a rating of 4.7 stars from 8,851 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    929
  • Shipping
    47
  • Quality
    7501

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 92.9%
Positive
3,456
Neutral
154
Negative
112
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48,273 reviews

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Reviews (8,851)

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Reviews that mention popular keywords

shopping experience (148) quality jewelry (121) customer service (463) quality products (110) christmas gift (98) sterling silver (102) ross simons (1121) post office (17)
Thumbnail of user thomasr4207
Illinois
1 review
0 helpful votes
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November 30th, 2024
Verified purchase

Every piece I have purchased has been exactly as advertised and my wife loves them all.

Reason I chose this business:

Got a catalog in the mail today and found this nice little piece for Christmas.

Date of experience: November 20, 2024

Thumbnail of user douglasu580
Pennsylvania
1 review
0 helpful votes
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November 30th, 2024
Verified purchase

Great product, as advertised and quick shipping. Everything was good.

Reason I chose this business:

Another piece of the amber bee collection

Date of experience: November 20, 2024

Thumbnail of user sophiab459
Indiana
1 review
0 helpful votes
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November 30th, 2024
Verified purchase

It's so easy to navigate the website! I always find beautiful pieces!

Reason I chose this business:

I Love the prices and quality!

Date of experience: November 20, 2024

Thumbnail of user jims4408
North Carolina
1 review
0 helpful votes
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November 30th, 2024
Verified purchase

Great selection and quality. Happy every time. No need to leave the house

Reason I chose this business:

Past experience and selection

Date of experience: November 20, 2024

Thumbnail of user markg5833
California
1 review
0 helpful votes
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November 30th, 2024
Verified purchase

Love their products, prices and service! Will always shop here over Tiffany's! :)

Date of experience: November 20, 2024

Thumbnail of user michaelv3633
Maryland
1 review
0 helpful votes
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November 30th, 2024
Verified purchase

Using Ross Simons was a very good experience and would recommend to others

Reason I chose this business:

Previous customer. Wanted a ring for anniversary gift

Date of experience: November 20, 2024

Thumbnail of user patn431
New York
1 review
1 helpful vote
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November 30th, 2024
Verified purchase

Great service and always dependable with the products ordered

Reason I chose this business:

I trust your company to deliver first rate items

Date of experience: November 20, 2024

Thumbnail of user debrap2298
Tennessee
1 review
0 helpful votes
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November 30th, 2024
Verified purchase

Great quality. Shipping took a little longer than expected, but worth the wait.

Date of experience: November 20, 2024

Thumbnail of user habitatg
Illinois
1 review
0 helpful votes
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November 30th, 2024
Verified purchase

Great selections, always something to intrigue me. Never disappointed.

Reason I chose this business:

Looking for particular themed piece

Date of experience: November 20, 2024

Thumbnail of user carolyns3029
New Jersey
1 review
0 helpful votes
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November 30th, 2024
Verified purchase

Great experiences with Ross Simon! Love your jewelry and prices!

Reason I chose this business:

Great experience every time!

Date of experience: November 20, 2024

Thumbnail of user janeo426
New York
1 review
0 helpful votes
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November 30th, 2024
Verified purchase

Great selection, good prices makes it easy to choose gifts for occasions

Reason I chose this business:

Needed a Christmas gift for my sister

Date of experience: November 20, 2024

Thumbnail of user shirleyf1640
Ohio
1 review
0 helpful votes
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November 30th, 2024
Verified purchase

Item arrived promptly in perfect condition. I trust Ross Simon to sell beautiful authentic gems.

Reason I chose this business:

Choosing a ring

Date of experience: November 20, 2024

Thumbnail of user troya379
Texas
1 review
0 helpful votes
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November 30th, 2024
Verified purchase

My experience has always been great so far. But this survey is not friendly.

Reason I chose this business:

Love the variety and quality.

Date of experience: November 20, 2024

Thumbnail of user janicel1662
Florida
1 review
0 helpful votes
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November 30th, 2024
Verified purchase

Pieces are as pictured. Beautiful! Arrived by the estimated date.

Reason I chose this business:

Special prices.

Date of experience: November 20, 2024

Thumbnail of user lindap2519
Maryland
1 review
0 helpful votes
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November 30th, 2024
Verified purchase
• Updated review

No problem with returns, super helpful customer service employees.

Reason I chose this business:

Been waiting for a great sale!

Date of experience: November 20, 2024

Love the $50 discount!
June 7th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Lots of beautiful jewelry options and good pricing.

Date of experience: June 7, 2022

Thumbnail of user joannf202
Kentucky
1 review
6 helpful votes
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November 30th, 2024
Verified purchase
• Updated review

Beautiful jewelry at affordable prices. Easy returns. There are also personal shoppers.

Date of experience: November 20, 2024

Have great jewelry
October 7th, 2024
Verified site experience
• Previous review

Have great jewelry. It's just hard to get through placing an order

Reason I chose this business:

Ordered a gift

Date of experience: September 27, 2024

Returning some items
August 15th, 2024
Verified purchase
• Previous review

Ordering online was quick and easy. Some items in the order will be returned. Not the quality I expected.

Reason I chose this business:

Had what I was looking for. Reasonable prices

Quality

Date of experience: August 5, 2024

Love the jewelry!
February 28th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Looking for some prices and the prices are reasonable.

Date of experience: February 28, 2024

Quick and easy
April 1st, 2023
Verified site experience
• Previous review

Quick and easy. Barbara in Customer Service was great!

Reason I chose this business:

Nice jewelry at affordable prices

Date of experience: April 1, 2023

Thumbnail of user geraldp520
Florida
1 review
0 helpful votes
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November 30th, 2024
Verified purchase
• Updated review

Goes well with Citrine necklace. Purchased as an additional gift.

Quality

Date of experience: November 20, 2024

Quality Within My Budget
November 25th, 2024
Verified purchase
• Previous review

Much better quality than most low priced jewelry. Great gifts!

Reason I chose this business:

Quality at a low price.

Date of experience: November 15, 2024

Thumbnail of user karenm6142
New York
1 review
0 helpful votes
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November 30th, 2024
Verified purchase
• Updated review

Easily understood website and reasonably easy to use.(seems self-explanatory.)

Date of experience: November 20, 2024

How can I describe the difficulty with each line
November 2nd, 2024
Verified site experience
• Previous review

How can I describe the difficulty with each line. The final zip code differs in each address.

* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: October 23, 2024

Always desirable products, easy website to use
September 23rd, 2024
Verified site experience
• Previous review

Always desirable products, easy website to use. Great service.

Date of experience: September 13, 2024

Thumbnail of user gwyndaw1
Arkansas
1 review
0 helpful votes
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November 30th, 2024
Verified purchase
• Updated review

This, again, was a quick, simple, and pleasant experience.

Reason I chose this business:

I liked the jewelry on this website.

Date of experience: November 20, 2024

It was a simple ordering process
November 30th, 2024
Verified site experience
• Previous review

It was a simple ordering process. No problems.

Reason I chose this business:

I found the best price for the item I wanted here.

Date of experience: November 20, 2024

Thumbnail of user robertd8443
Texas
1 review
0 helpful votes
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November 30th, 2024
Verified purchase

Excellent prices, fast shipping, good value for the money, highly recommend!

Quality

Date of experience: November 20, 2024

Thumbnail of user marial2947
California
1 review
0 helpful votes
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November 30th, 2024
Verified purchase
• Updated review

Easy to look for items that are great in both price and value.

Reason I chose this business:

Because of the sale on price.

Date of experience: November 20, 2024

Items and prices are easy to find
August 18th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Cool sale prices

Date of experience: August 8, 2024

Thumbnail of user karenm8874
Massachusetts
1 review
0 helpful votes
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November 30th, 2024
Verified purchase

I love my coastal ring
It's exquisite and unique
Very pleased

Date of experience: November 20, 2024

Thumbnail of user janeta2314
Nebraska
1 review
0 helpful votes
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November 30th, 2024
Verified purchase

I have placed orders before & haven't received the discount promised. Thank you.

Reason I chose this business:

Like the jewelry

* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: November 20, 2024

Thumbnail of user barbaraj1383
Barbara J. – Ross-Simons Rep

We looked at your current order and see that you did receive the discount promised on the day you ordered. We have reached out via email to assist. We hope you love your pieces.

Thumbnail of user emilyd1713
Tennessee
1 review
0 helpful votes
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November 30th, 2024
Verified purchase
• Updated review

The jewelry is amazingly beautiful on screen and in person. Makes me happy!

Reason I chose this business:

Had the ring I wanted

Date of experience: November 20, 2024

Joyful Pleasure
November 29th, 2024
Verified purchase
• Previous review

I am greatly pleased with my purchases. I have made several, as gifts and for myself. Every ring I have purchased is beautiful. The jewelry box looks luxurious, worthy of fine jewelry, and is well-made. The ease of selection, wish list while considering, and purchase was wonderful. The website is fast and responsive, without glitching (like other sites which shall remain unnamed). The only problem is that I don't receive the item immediately upon purchasing—but that would take a miracle. Finally, I've got to stop visiting your site because on each visit I find more to buy.

Quality

Date of experience: November 19, 2024

Thumbnail of user danaf564
Massachusetts
1 review
0 helpful votes
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November 30th, 2024
Verified purchase

Super experience, quick and easy. The quality is always awesome.

Reason I chose this business:

It's been around for forever and never disappoints

Date of experience: November 20, 2024

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 6 days

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