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Ross-Simons has a rating of 4.7 stars from 8,835 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,237 reviews
Easy to shop website, quick shipping, good quality. Great selection in all price points.
Date of experience: November 18, 2024
The ordering module is terrible. Too slow. Hard to understand the Wish Lists.
Reminder of current sales. Still lovely products.
Date of experience: November 16, 2024
I called for more details about the jewelry. The associate was so helpful!
The prices and the pictures looked good, and I am stocking up for Christmas!
Date of experience: November 16, 2024
This is my first time ordering from Ross Simons. I am happy with the Leverback earrings. They are a little smaller than expected but are good everyday earrings. They are very comfortable and not heavy. I plan to buy more Leverback earrings and other jewelry from the vendor.
Saw the ad on Facebook
Date of experience: November 4, 2024
Solid jewelry go to pieces for silver necklaces and bracelets quality and style
Wanted a new necklace for my wife
Date of experience: November 16, 2024
The items were delivered as they were scheduled. There was no delays.
Date of experience: January 3, 2025
I been order a beads necklace, is amazing piece.i love it! Is quality! I recommend highly!
I love the quality! The excelente colección in all pieces!❤️
Date of experience: November 17, 2024
I been couples days to have election on my pieces, the only thing I can't applied the code for discount!can you check that matter for me! Thank you!
I been purchase before in this company! They have beautiful and quality jewelry! Thank you! I can’t wait for my new items! ❤️🙏
Date of experience: October 9, 2024
Hello friends,
I have bought from you in the past and I don't like to say that; I found the quality very poor. One was a gift for my sister and I will not give it to her because of the appearance, durability and weight.
I'm usually very happy with your pieces.
Very dissatisfied..
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 12, 2024
We always hope that you love the item you receive, but If for any reason you are not 100% satisfied with your purchase the piece can be returned within 30-days of receipt. Returns can be set up online and our team can be reached 24 hours a day, 7 days a week for assistance at (800) 835-0919. A private message has been sent.
Date of experience: September 2, 2024
Excellent selection, excellent quality, great service. Always satisfied with my purchases.
Date of experience: November 17, 2024
Always fast shipping with great products. I love shopping with Ross
Date of experience: November 17, 2024
I ahve shopped at Ross Simons before and always matched or exeeded my expection based on the product picture and description. But for the last two shipments producst were substandard.
Date of experience: October 11, 2024
We regret that you haven't been pleased with your purchases. We understand that it can be difficult to depict size online, that's why we always include product dimension and weights in the Product Details section, as well as include a photo taken to scale on a model. We always want you to be 100% satisfied with your pieces and offer a 30-day money back guarantee. You may feel free to call us at 800-835-0919 for assistance or use our easy online return processing. We hope you give us another chance!
Great items at great prices and quality!
Never been disappointed!
I have been using Ross Simon for years!
Date of experience: November 17, 2024
Great availability and different styles and designs good return policy
Great service
Date of experience: November 17, 2024
Excellent availability esp in my size. Great special price
Great pieces unusual designs excellent variety
Date of experience: February 12, 2024
Easy to buy. Like seeing how items fit on models to get perspective of jewelry size.
Date of experience: November 10, 2024
It definitely helps your perspective when you see the piece on the model. We hope you love your pieces, and thank you for being a valued VIP Member.
Ive purchased a few items and have been happy.I've always been a satisfied customer.
Sadly, lost an earring and replacing them.
Date of experience: November 17, 2024
Bought earrings years ago, half of the turquoise in the earrings have fallen off.
I liked the necklace.
Date of experience: November 17, 2024
Love the selection and the product is always as it appears on the website
Date of experience: November 17, 2024
Elegant and beautiful earrings but over-priced. The value is really not there for what you receive. These 10K gold hoops are very thin and lightweight. Also, make sure you get the best deal. I purchased these earrings and the very next day they still had them "on sale" but with a $50 off your next purchase deal.
Previous business
Date of experience: September 15, 2024
The item was not the size I expected, I thought the ring was going bigger. It was a gift.
Because I have been ordering for a while, and I was only disappointed once.
Date of experience: November 17, 2024
You can find anything…all reasonably priced. Recommend to all bling lovers.
Found something I like.
Date of experience: November 16, 2024
Easy to place order and item arrived on time. I will definitely order again.
Saw on Facebook
Date of experience: November 14, 2024
Bells were received in good order and n a timely manner. Will order again.
Had heard of them from my daughter -in-law.
Date of experience: November 14, 2024
Been looking for a lapis rings. Found this unique piece at a good price.
Found what I wanted
Date of experience: November 14, 2024
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We regret the issue you are having with the website. The Wish Lists are for adding pieces that you do not want to purchase now but may want to in the future. If your email is registered with us and you have an account, it will save it for later. If you need any additional assistance using this feature, please reach out to us direct at (800)835-0919 and we will be happy to assist.