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Royaura has a rating of 2.1 stars from 205 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Royaura most frequently mention customer service, credit card, and tracking number problems. Royaura ranks 771st among Men's Clothing sites.
This company responds to reviews, but usually not within the first month
I continue to have good experiences with their customer service. I have bought dozens of shirts through this website and love them all. Prices are fair and reasonable. Products are unique, stylish, and well constructed. Shirts are rarely found on other, cheaper websites. Want to be one of a kind? Try their shirts and see how many compliments you get - no kidding! Orders ship within one to two weeks. Orders arrive one to two weeks after shipping from origin. Wait time for your order is usually three weeks to one month due to distance between China and the US.
I purchased two shirts from Royaura and actually have no complaints about them. However, I then went back to their website to see if I might be interested in purchasing something else and discovered multiple items with Pro-Donald Trump, Pro-Republican Party and anti-Democratic Party logos and not one item with Anti-Trump, anti-Republican Party or Pro-Democratic Party logos. I am a 27-year U.S. Army retiree with combat-related PTSD (70% disability) who has also been a registered Democrat for over 20 years. The most insulting are items with the logo describing Post Traumatic Stress disease or PTSD as "Pretty Tired of Stupid Democrats". I see these items as a personal attack on myself and all veterans who suffer from PTSD who are Democrats, especially in this election year. I have written directly to the company, requesting that those items either be removed or that they create similar items that have anti-Trump and anti-Republican Party logos. No action has been taken by them. The Pro-Donald Trump, Pro-Republican Party and anti-Democratic Party items are still being sold and no Anti-Trump, anti-Republican Party or Pro-Democratic Party have been made available to purchase.
I purchased two shirts from Royaura and actually have no complaints about them.
However, I then went back to their website to see if I might be interested in purchasing something else and discovered multiple items with Pro-Donald Trump, Pro-Republican Party and anti-Democratic Party logos and not one item with Anti-Trump, anti-Republican Party or Pro-Democratic Party logos.
I am a 27-year U.S. Army retiree with combat-related PTSD (70% disability) who has also been a registered Democrat for over 20 years.
The most insulting are items with the logo describing Post Traumatic Stress disease or PTSD as "Pretty Tired of Stupid Democrats". I see these items as a personal attack on myself and all veterans who suffer from PTSD who are Democrats, especially in this election year.
I have written directly to the company, requesting that those items either be removed or that they create similar items that have anti-Trump and anti-Republican Party logos. No action has been taken by them.
The Pro-Donald Trump, Pro-Republican Party and anti-Democratic Party items are still being sold and no Anti-Trump, anti-Republican Party or Pro-Democratic Party have been made available to purchase.
Tip for consumers:
Several items with Pro-Donald Trump, Pro-Republican Party and anti-Democratic Party logos for sale, with no items with anti-Trump, anti-Republican Party or Pro-Democratic Party logos for sale.
Products used:
2 Hawaiian style shirts
Don't waste your time or money. Impossible to process a return. They do not respond to requests for returns. They only blast you with ads.
Products used:
None
Hello,
Thank you so much for taking the time to write to us.
Would you mind contacting me with more details about the situation? It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com
Sincerely,
RoyauraCustomer Service
I continue to have good experiences with their customer service. I have bought dozens of shirts through this website and love them all. Prices are fair and reasonable. Products are unique, stylish, and well constructed. Shirts are rarely found on other, cheaper websites. Want to be one of a kind? Try their shirts and see how many compliments you get - no kidding! Orders ship within one to two weeks. Orders arrive one to two weeks after shipping from origin. Wait time for your order is usually three weeks to one month due to distance between China and the US.
Tip for consumers:
I have spent over US$2000 with this company. I love their products. Shipping just takes a little while. Customer service is always quick to get back to you with answers to your questions.
Products used:
Hawaiian and holiday shirts.
Hello,
Thank you for taking the time to provide positive feedback on your experience with Royaura.
In order to thank you for your support of our company's products, we have applied for a limited-time 20% Coupon ：XH20 for you. You can enjoy a 20% discount on your next purchase.If you use XH20 and your new order is more than $100, I will arrange your order in priority, so that you will receive your clothes quickly and safely, but also save a lot of money.
Thank you very much for your attention, what you see is what you get in our store, we look forward to your new order!
Sincerely,
Royaura Customer Service
I love the styles, imagery, quality and pricing of your beautiful Hawaiian style shirts. We're going to be great friends for a long time, Royaura!
Tip for consumers:
Basically, with discounted pricing and special offers, shirts generally go for around $18-$20. Can’t beat those prices. Would love to see coupons over 20% offered to loyal customers, however. I’m your friend for life Royaura.
Products used:
Shirts - Hawaiian style, Aloha shirts.
Never received my order and would not answer any of my emails. Have copies of all my effect of trying to contact this company. Called credit card company dispute charges waited until today to give them another day to respond either by email or text back from one I received from them for more sales.
Hello,
Thank you for your positive comments and feedback. Your encouragement will
Let's keep going and keep improving our logistics and shipping speed, we would like to know what is your order number? So that we can check your logistics information.
Looking forward to serving you again!
Best regards,
Royaura Customer Service
Once I got use to processing and shipping times I love
All my shirts
Very unique designs and colors I get a few positive comments from family and friends
Recommend products
Hello,
Thank you for taking the time to deliver positive feedback on your experience with Royaura.
Thank you for your trust. We are honored to have clients like you.
In order to thank you for your support of our company's products, we have applied for a limited-time 20% Coupon ：XH20 for you. You can enjoy a 20% discount on your next purchase.If you use XH20 and your new order is more than $100, I will arrange your order in priority, so that you will receive your clothes quickly and safely, but also save a lot of money.
We look forward to your new order!
Best regards,
Royaura Customer Service
This is bull $#*!, give me my God Damm shirts. Tried to go to a wedding with the shirts ordered. Never HAPPENED
Tip for consumers:
I don't know. Talk to the shirt's I don't Have!!!!
Products used:
I haven't even got the Damm shirts yet!!!!
Hello,
Thank you so much for taking the time to write to us.
Would you mind contacting me with more details about the situation? It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com
Sincerely,
RoyauraCustomer Service
Pic on website showed a waffle weave texture with bright high-contrast colors. What I received was a flat matte fabric, similar to a cheap bedsheet with a print. There was no texture. Heavily edited pictures on this website. If you do buy from them, make sure it's paypal or some other means of getting your money back. You likely won't be happy, shirt is junk. The one on the website shows a lot of white -- quite a bit different than what I got. If you can imagine the texture of a clearance type bed sheet from a big box W*mart type store, that would be the fabric. Very low thread count. Nothing good to say about it. Website 24/7 chat feature - of course didn't work, no one available so I opened a dispute with PayPal.
Products used:
Shopping at a different business and avoiding this one. Not interested in low quality, overpriced clothing. If it was even close to what was pictured, I would have used it -- far off, and it can go back to them.
Hello,
Thank you so much for taking the time to write to us.
Would you mind contacting me with more details about the situation? It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com
Sincerely,
RoyauraCustomer Service
I ordered well in time for my holiday only to learn they did not have some of the items ordered and they could not deliver so I had to cancel the order
Hello,
Thank you so much for taking the time to write to us.
Would you mind contacting me with more details about the situation? It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com
Sincerely,
RoyauraCustomer Service
The description of the shirts are somewhat accurate on the website. The shirts do wash up well. However trying to return a shirt is a real pain. They seem to want you to cover the cost, which can be half the cost of the shirt. Since it's such a hassle I am donating the shirt to not profit and will take the deduction. I don't think I will buy from them again.
Products used:
shirts
Hello,
Thank you so much for taking the time to write to us.
Would you mind contacting me with more details about the situation? It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com
Sincerely,
RoyauraCustomer Service
Vintage Face print, Has red spot, discoloration on the front. Customer service is no help replacing shirt
Tip for consumers:
Customer service is horrible
Products used:
Vintage abstract face print shirt
Hello,
Thank you so much for taking the time to write to us.
We make it a point to be known for customer service,so this situation caught us a little off guard.
Would you mind reaching out to me with more details about the situation?Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward.
Best regards,
Royaura Customer Service
The shirts I spent good money on the shirts; It was nothing that looked like in the web-site! It was misrepresentation! Delivery time was a snails pace! I got billed prior to receiving the items; which I was not happy about. If you want to give your hard earned money away; try drinking or pot! It is a much better than throwing your money away with these on line bandits! You have been warned!
Tip for consumers:
Never do business with these jokers
Products used:
none
Hello,
Thank you so much for taking the time to write to us.
We make it a point to be known for customer service,so this situation caught us a little off guard.
Would you mind reaching out to me with more details about the situation?Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward.
Best regards,
Royaura Customer Service
I live in a hot climate. These loose fitting shirts are comfortable. Even better if you need to conceal a legally carried firearm!
Products used:
Multiple shirts
Hello,
Thank you for choosing Royaura. We are delighted to hear our products have met your expectations.
In order to thank you for your support of our company's products, we have applied for a limited-time 20% Coupon ：XH20 for you. You can enjoy a 20% discount on your next purchase.If you use XH20 and your new order is more than $100, I will arrange your order in priority, so that you will receive your clothes quickly and safely, but also save a lot of money.
Enjoy shopping with Royaura next time~
Best regards,
Royaura Team
I ordered 2 shirts (DHDDF******* & DHDDF*******) on 3-3-24 express delivery, it's 3-28-24 and I have not received my shirts. I can't even get any up dates on shipping... Where are the shirts?
Hello,
Thank you so much for taking the time to write to us.
Would you mind contacting me with more details about the situation? We would like to know what is your order number? So that we can check your logistics information. It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com
Sincerely,
RoyauraCustomer Service
Yeah. I should have read the reviews first. These shirts are very poorly made. Buttons catch on strings when you undo them. Shrunk so badly after wash and dry the shirt in the photo is an XL and now could fit my elementary school nephew better. Very thin material and strings poking out all over. Not a good buy. I was lured by the design of one shirt that has yet to be delivered. I bought 5 but never again. No care instruction whatsoever on the clothing itself. Just a tag that says XL.
Tip for consumers:
Reconsider your decision to purchase from this site.
Products used:
Shirts
Hi Stephen G,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
The care instruction is on the inside of the garment. Please check carefully. And you can iron the shirt with an ironing machine after washing to remove the wrinkles.
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " Sitejabber review+ your order number ". Our Customer Support Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
Avoid using this company at all costs, their driver not only delivered parcel to wrong street but even the incorrect number.
All they have offered is a 50% refund, customer service is extremely poor. As I stated do not purchase items off this company.
Tip for consumers:
Do not purchase off these people
Products used:
I ordered a shirt
Hi Bruce S.,
We sincerely apologize for all the problems you encountered.
Firstly, we shipped the package according to the address you entered for your order. We appreciate that you could to check if you enter correct and complete address for the order.
Then, we couldn't verify your order by your existing information. Please send the email to support@royaura.com with the title " Sitejabber review+ your order number ". We will check the order for you. And we will provide you with a satisfactory solution.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
Even when they depict a shirt as constructed from multiple panels, it ends up being a mostly plastic (ie not breathable) and just a print. These were probably made from recycled plastic, so you can either pay to wear an over-priced garbage bag, or just buy a garbage bag and cut yourself some arm holes. Same thing.
Hi Stephen H.,
We're sorry that our products left you unsatisfied. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
You can request to return or exchange the items if you are not satisfied with the order. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title "sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
Obviously this is a Chinese company trying to "act" like they care about their customers but they do not. Ordered 3 shirts, all too small no matter what they say about their "size chart" that is not factual. I have sent several emails about "returning" them but it is my responsibility to ship them back to China? Not worth the price Stay clear unless you know the clothes will "fit"
Tip for consumers:
Be careful, this is a Chinese company masking them s a US based company.
Products used:
Shirts
Hi Doug W,
It is really a pity that the clothes do not fit well. As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product. Did you refer to the size chart before you placed the order?
You can request to return or exchange the items if you are not satisfied with the order. And we provide a US return address. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
I have tried for a week to get the address to post back some shirts for a refund. After dealing with the robot replies, I used the chat link, and then after 6 emails got an email saying the following;
We are sorry about the inconvenience. Because the goods are sent from other countries, the shipping cost is so high when returning back. It may be lost during return. If lost, we could not refund you the money. Would it be possible to give others as a gift? We make you a 25% refund as a way to make up for this, and we also can send you a 15% coupon for your next purchase. Do you agree? I still have not gotten the postal address and even if I send them I think there is zero chance of a refund. I wish I had checked the bad reviews first before purchasing. I am sending my complaint to Consumer Affairs.
Hi E O.,
We sincerely apologize for all the problems you encountered.
Firstly, generally we would reply the email in time. If you don't receive our reply, please check your spam or junk folder. Besides, considering the higher shipping costs, we have communicated with you for a partial refund. If you insist on a return, we also would provide you with a return address. Your understanding will be appreciated.
Then, we couldn't verify your order by your existing information. Please send the email to support@royaura.com with the title " Sitejabber review+ your order number ". And please reply us the questions below in your email so that we could help you further.
1. Which item(SPU#) do you want to return?
2. The reason for return. (like size, material, color)
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
I really wanted to find a reason to order shirts from this company, but not one positive word was said about them across the internet. With all the bad reviews about this comp, it's time to hold sites who advertise the product accountable for hawking inferior products and rip-off companies. That is why I filed a complaints with both Google Advertising and CNN (theirs is the site I was visiting when the Google ad popped up). Yes, a bit of time and energy on my part, but much less than what would have been expended if I had blindly ordered something from them!
Products used:
Shirts
Hi Michelle B.,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
If you have any questions, please feel free to contact us again by email:support@royaura.com. We will surely help you anytime. Have a nice day!
Best regards,
Royaura Service Team
The products look very different in person, that said they agreed to a return and refund of unwanted items. After returning items, one month later no refund, no response to emails which before were immediate. Don't make the same mistake!
Products used:
I kept 2 shirts, but the others were cheap quality and the colors aren't close to the pictures.
Hello,
Thank you so much for taking the time to write to us.
Would you mind contacting me with more details about the situation? It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com
Sincerely,
RoyauraCustomer Service
I've been trying to contact their customer service for over a week. I have left numerous e-mails to their support address. I even tried calling them on multiple occasions but, they never answered the phone. Ptrtty poor example of customer service.
Products used:
None.
Hello,
Thank you so much for taking the time to write to us.
We make it a point to be known for customer service,so this situation caught us a little off guard.
Would you mind reaching out to me with more details about the situation?Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward.
Best regards,
Royaura Customer Service
I have gotten maybe 10 shirts so far, Fathers day, Christmas, Birthdays, and have been completely satisfied. My boy friend always gets compliments on how different the shirts are from store bought. Love the material, the price and the great selection for every Holiday, or event we go to.
Rose B
Tip for consumers:
Designs are very different, get lots of compliments. Like the quality.
That there is a shirt for every holiday, and event
Products used:
shirts
Hello,
Thank you for taking the time to deliver positive feedback on your experience with Royaura. I’m so glad we were able to help you achieve [goal].
Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, I appreciate you sending us this helpful response.
Thanks again,
Best regards,
Royaura Customer Service
Repeat customer and will continue to be. Shirt is soft comfortable, no iron, easy care. Print and color is outstanding. Sizing can be a gambit at times with creative variance in listed size but was happy that this XL fit me nicely! Happy with my purchase, happy with the company. Definitely in for another festive print, you should be too!
Dear Danny P,
Thank you very much for taking the time to show your support for our products. We will go on improving.
If you have any questions, please feel free to contact us again. We will surely help you anytime, have a nice day!
Best regards,
Royaura Team
I ordered 11 shirts and received 9. One was a different color. The delivery was as promised. It took, I ordered on October 5th and arrived on October 17, which is where the second start star comes from. The build quality of the shirts are not great. The back panel does not line up with the shoulder panel. I was reluctant to purchase from them but took my chances. Should have gone with my instinct. Beware if you are purchasing from them, not the highest quality.
Tip for consumers:
Maybe okay if you're buying a single shirt with one of their holiday designs, but not a serious option for an actual everyday choice.
Products used:
I purchased Shirts, not sure if we are going to use them.
Hi Ben D.,
We sincerely apologize for all the problems you encountered.
Firstly，sometimes our products are shipped out from different factories, so the items in your order may be delivered separately. Hope you could understand.
Then, we couldn't verify your order by your existing information. Please send the email to support@royaura.com with the title " Sitejabber review+ your order number ". And please reply us the questions below in your email so that we could help you further.
1. Which item(SPU#) do you want to return?
2. Please take some pictures of products and the label on the package for us.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
Ordered a shirt and paid express shipping to received in less than 7 days. It has been 5 days and they still have not shipped. Indicated it takes that long to "prepare the shipment" Not sure what world they're living in that "express shipping" will take over two weeks. I will not have it prior to me leaving. Horrible service, buyer beware.
Tip for consumers:
Do not use this site/company
Products used:
Shirt
Hello,
Thank you so much for taking the time to write to us.
Would you mind contacting me with more details about the situation? We would like to know what is your order number? So that we can check your logistics information. It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com
Sincerely,
RoyauraCustomer Service
Gain trust and grow your business with customer reviews.
Hello,
Thank you so much for taking the time to write to us.
Would you mind contacting me with more details about the situation? We would like to know what is your order number? So that we can check your logistics information. It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com
Sincerely,
RoyauraCustomer Service