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Royaura has a rating of 2.1 stars from 205 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Royaura most frequently mention customer service, credit card, and tracking number problems. Royaura ranks 963rd among Men's Clothing sites.
This company responds to reviews on average within 19 days
I continue to have good experiences with their customer service. I have bought dozens of shirts through this website and love them all. Prices are fair and reasonable. Products are unique, stylish, and well constructed. Shirts are rarely found on other, cheaper websites. Want to be one of a kind? Try their shirts and see how many compliments you get - no kidding! Orders ship within one to two weeks. Orders arrive one to two weeks after shipping from origin. Wait time for your order is usually three weeks to one month due to distance between China and the US.
I purchased two shirts from Royaura and actually have no complaints about them. However, I then went back to their website to see if I might be interested in purchasing something else and discovered multiple items with Pro-Donald Trump, Pro-Republican Party and anti-Democratic Party logos and not one item with Anti-Trump, anti-Republican Party or Pro-Democratic Party logos. I am a 27-year U.S. Army retiree with combat-related PTSD (70% disability) who has also been a registered Democrat for over 20 years. The most insulting are items with the logo describing Post Traumatic Stress disease or PTSD as "Pretty Tired of Stupid Democrats". I see these items as a personal attack on myself and all veterans who suffer from PTSD who are Democrats, especially in this election year. I have written directly to the company, requesting that those items either be removed or that they create similar items that have anti-Trump and anti-Republican Party logos. No action has been taken by them. The Pro-Donald Trump, Pro-Republican Party and anti-Democratic Party items are still being sold and no Anti-Trump, anti-Republican Party or Pro-Democratic Party have been made available to purchase.
I was meticulous about measuring my needs with the sizes of each shirt I ordered - but none of them came close to fitting correctly. In addition to poor fit, these were some of the cheapest and most uncomfortable fabrics I'd ever felt, and shipping was pretty slow since it was international. I contacted them about a return and they made the process difficult - requiring you to go to a post office and pay return shipping and make you do all the leg work staying in contact with them and following up. Only after threats of doing a Credit Card Chargeback did they stop fighting the return. I'll never do business with them again.
Tip for consumers:
They looked like they had a good selection and I meticulously measured to see the best size for each item. When I received the products nearly 2 weeks later, they varied greatly in size and none were usable. They looked way better on the website.
Products used:
I ended up returning all 4 shirts - none fit right and the fabrics were terrible.
Billed my credit card the next day and still haven't shipped yet 10 days later with no indication of when, just asked me to be patient. Most companies don't bill you until the item is shipped, this is a poor business practice. Wish I had read the reviews before placing my order.
Tip for consumers:
no
Products used:
ordered a shirt, and still waiting for it to be shipped 10 days later
Hello,
Thank you so much for taking the time to write to us.
Would you mind contacting me with more details about the situation? It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com
Sincerely,
RoyauraCustomer Service
I ordered a shirt on December 10th for Christmas. It has been three weeks, I still have not received my shirt and have been unable to track it. It just shows delivered by USPS, but no location or estimated date of arrival. They also originally gave me a tracking number that shows my item was delivered in November of 2018. I ordered in 2022. A very disappointing, frustrated, angry customer here. Use another option for your online purchase if you want to receive your item. HORRIBLE experience!
Tip for consumers:
Don't Use it!!!
Products used:
Hawaiian Christmas Shirt
Hi Troy O. ，
We sincerely apologize for all the problems you encountered.
Sorry that you are not satisfied with the delivery time. Due to the instability during international logistics, the delivery of your order might take slightly longer than you expected. We always strive to provide satisfactory shipping service to our customers. Hope you can understand that.
Your order DHDDF00113596 has arrived in the destination country. The USPS tracking number is 4203307392748927005478010034384511. You could track the status anytime via https://t.17track.net/en#nums=4203307392748927005478010034384511. We appreciate that you could wait more days for the parcel to arrive, and you will get it soon.
If you require other further questiones, please send the email to support@royaura.com.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
This is one of the sentences of their reply: "The item(s) may be gifted to a friend or someone in need" and just who do you think will these fit. These shirts won't fit anyone that is an EX Large. The sleeves are too short. You can keep the last three shirts. I just want my money back. Not 25% You need to look into who's making your shirts. Don't you quality control, inspect your items after they are manufactured. Evidently NOT. And now they want to refund me 25% of my purchase price. I spent $180.00 on 7 shirts and they want to refund me $24.00 I Want my money back
John Spencer
Show original message
Tip for consumers:
Don't do business with this company
Products used:
Non
Hello,
Thank you so much for taking the time to write to us.
We make it a point to be known for customer service,so this situation caught us a little off guard.
Would you mind reaching out to me with more details about the situation?Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward.
Best regards,
Royaura Customer Service
Do not order anything from this crooked company. My partial order arrived from China after 5 weeks with the wrong sizes and of inferior material, almost paper thin and was not wearable. The final part of my order came 3 weeks later and was XS. They refused to refund my purchase stating it was too expensive to return to China and would probably get lost! Instead, "I could give the order to someone else who might enjoy it". The old adage "Buyer Beware" was coined from companies like this one.
Tip for consumers:
Do not order from this company
Products used:
None
Hi Jerry S,
It is really a pity that the clothes do not fit well. As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product. Did you refered to the size chart before you placed the order?
Besides, in order to give customers a pleasant shopping experience, we offer a US return address when you are not satisfied with the items.
Considering the higher shipping costs, we have communicated with you for a partial refund. If you want a full refund then the product can be returned to the address we provided and we will issue a refund upon receipt. According to the return policy, the shipping fee for returning the package is to be paid by the customer.
Thank you very much for your feedback, we will continue to make improvements for issues.
This is the mailbox for our website: support@royaura.com. If you have any questions, please feel free to contact us again. We will surely help you anytime, have a nice day!
Best regards,
Royaura Team
I bought this as a gift for my father. Within a few days had called to brag on how warm it was; "Remember that sweater you got me? It is really light and thin, but boy is it warm! Warmer than any of my others!"
Dear Johan B,
Thank you for choosing Royaura. We are delighted to hear our products have met your expectations. Enjoy shopping with Royaura next time~
Best regards,
Royaura Team
This company is difficult to deal with if you have any issues with your order! The quality of the shirts are passable but sending anything back is daunting. Their policy is autocratic and hard line and exhausting to honor. If you item is sent and is in error or not acceptable good luck, its basically on you no matter what! I'll just end with Caveat Emptor
Products used:
Shirts
Hi Dennis J.,
Thank you for choosing Royaura!
Sorry for all the problems you encountered. You can request to return or exchange the items if you are not satisfied with the order. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
The are not upfront about shipping from China. I paid for $25 for express shipping to get the items before my upcoming trip. I am leaving in 4 days and the packing is still showing in China. The online customer service chat is useless. You should be required to advise where you are shipping from before we decide to order and if you charge for express shipping it should state exact date of arrival. Now i have to shop Amazon or local and worry about being able to get a refund if and when this package ever shows up.
Products used:
none they never arrived
Hello,
Thank you so much for taking the time to write to us.
Would you mind contacting me with more details about the situation? We would like to know what is your order number? So that we can check your logistics information. It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com
Sincerely,
RoyauraCustomer Service
I ordered a holiday shirt on 11/08 at 15:00 for a party and spent extra money for the express shipping to be sent 3 to 7 days. The party is today and it is the 18th and still no shirt. The tracking number does not even show any status and the confirmation email said shipping immediately. That was a waste of $37.00.
Hello,
Thank you so much for taking the time to write to us.
Would you mind contacting me with more details about the situation? It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com
Sincerely,
RoyauraCustomer Service
They miss addressed my order.
I spent half an hour contacting the post office to try and get it sent to the correct address.
Evidently it was already sent back to them and now they want to charge me a discount to resend the items. Or are offering a 50% refund on what I have not received.
So in other words, I have nothing. And they feel it's ok to charge me again for their mistake.
Just say no, it's a hassle and ridiculous.
Products used:
Did not receive the order
Hi Maxine H，
Thank you for choosing Royaura!
We shipped your items to the address where you entered for the order. Please confirm if your put incorrect or incomplete shipping address.
The package will be abandoned or damaged if it failed to deliver. And we will not get the return package. Hope you can understand that.
Maybe you can contact the local post to solve the problem as soon as possible.
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
I was reading the reviews and the seemed to all be bad with the main issue delivery. I didn't notice any problems with delivery, to be honest i wasnt paying attention to it. The shirt I got was perfect and exactly what I wanted. It is an inexpensive but very cool looking shirt. I basically bought it for a 1 off experience, a concert and I received all sorts of compliments on the print. I then bought another one for st Patrick's day and it was great too, very unique and makes you stand out in the crowd. IMO these shirts are great for special fun days, 4th of July, Easter, Xmas party, etc. Based on the other reviews if you need shirt quick probably not going to arrive in time, but I didn't have any issues.
Products used:
Print
Dear John B.,
Thank you for choosing Royaura. We are delighted to hear our service and products have met your expectations. Enjoy shopping with Royaura next time~
Best regards,
Royaura Team
I ordered two shirts and the confirming email said they would be "processed" in 3-5 business days. Shipping would take 10-25 business days (I opted for standard shipping). After 7 business days, I wrote to the company and they said it would take 1-2 weeks to process (I.e. 5-10 business days). After 10 business days I wrote again and mentioned that my order still hasn't shipped. This was two missed deadlines and at that point, I decided to cut my losses and request that my order be cancelled. They promptly cancelled my order but said my refund will take 5-7 business days...which seems extreme to me. You better believe that on business day 7 if I don't receive my funds, I will dispute the charges. I advise to stay far away from this company as they don't appear to be truthful with expectations that they themselves provide to their customers.
Tip for consumers:
Stay away!!
Products used:
Attempted to purchase shirts but cancelled order
Hi Christopher T. ，
We sincerely apologize for all the problems you encountered.
Firstly, we are sorry for the delay of your order. Due to surging customer demand in hot season，the shipping volume surged and reached full capacity. Goods arriving at shipping warehouse are clued for unloading, and therefore there is a little delay. Hope you can understand that.
Besides, we have canceled the order at your request and applied a refund, it will take some time for the bank to process the refund, we will rush the relevant colleagues to process it for you as soon as possisble. Please don't worry.
You could contact us at support@royaura.com if you have any other problems. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
I ordered two shirts from this company, in their notes they mention processing orders takes about 2-3 days, shipping 3-5 days. One of the shirts cam within the week of my ordering it. The second shirt never came after three weeks. Online status kept saying the order was "processing". I sent a complaint and they sent me a note saying they were asking the warehouse to expedite my order and then gave me a 15% discount on my next order. Over a month later the status for that one shirt still said "processing". I sent another message demanding to know what was going on. They wrote back that they were refunding my money for that shirt because they had run out of stock. Mind you, I had to write toast what the heck was going on. I will never order from Royaura again.
Hello,
Thank you so much for taking the time to write to us.
Would you mind contacting me with more details about the situation? It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com
Sincerely,
Royaura Customer Service
After back and forth emails they told me they would give me a 50% refund. I still haven't seen it. Shipping is way over priced and of course YOU pay all shipping for returns and exchange. Do not do business with these scammers!
Shirts do not fit properly... I was told by the company to give the shirts away as a gift rather than exchange them!
Tip for consumers:
Do not order from this company
Products used:
Shirts
Hi Steven H.,
It is really a pity that the clothes do not fit well. As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product. Have you referred to the size chart before you placed the order?
Considering the higher shipping costs, we have communicated with you for a partial refund. You will get the funds in 7-10 days. If you want a full refund then the product can be returned to the address we provided and we will issue a refund upon receipt. According to the return policy, the shipping fee for returning the package is to be paid by the customer.
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
WARNING The discounts are phony. They offer free shipping - only if you do not accept any of their discounts for larger orders or 1st time (and last time) customers. Try calling customer service. This site intentionally omits a contact phone number. Any online store that does this has a reason: to avoid customers talking to the company and they have a reason for this. They hide from customers!
Tip for consumers:
Shop elsewhere. The cheap price is NOT worth the aggravation.
Products used:
Bought 6 shirts. 4 I liked but to return the other 2, was not worth the cost; donated them to charity.
Hi Mark D.,
We offer free shipping on order over $79 after discount, please confirm if your order is eligant for the free shipping.
You can request to return or exchange the items if you are not satisfied with the order. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
Your company has no way to talk to anyone. I've sent emails on how to return something and get my money back. No one has responded. The clothes are like 3 sizes too small. Looking at the reviews it seems like you're a crooked company.
Hello, we are very sorry to bring you a bad shopping experience!
Our company has an easy return and exchange service. In order to better help you solve the problem, we would like to know what is your order number? Our customer service center is at your service 24 hours a day to help you solve your problems Email: support@royaura.com
Ordered two shirts two small. Emailed them with no response would like to get bigger size. Based on other reviews probly wont here from them.
Now they want me to sign up for account so i can have my review published. What a joke
Hello,
Thank you so much for taking the time to write to us.
Would you mind contacting me with more details about the situation? It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com
Sincerely,
RoyauraCustomer Service
Wow this company has a ton of bad reviews on many sites and a F rating on BBB. I was going to put in a order but have seeing they have more than double of the lowest rating then the best rating i quickly empty my cart
Hello,
Thank you for taking the time to write a review. Negative reviews on the Internet are maliciously written by our rival sellers. Please do not believe these rumors. Our company's products are famous for their high quality and excellent service. In order to thank you for your support, we have applied for you an 18% discount coupon XH18 for your first order. We look forward to your order.
If you still have any questions, please send us a text message. We are willing to work with you to find a solution that will satisfy you.
Have a great day!
Best regards,
Royaura Customer Service
Devilries are weeks late. Zero tracking times for deliveries. Material is a scam - serious shrinking following gentle wash in cold water. Will never patronise this scam outfit. Warning - if you order this product, do so for two sizes larger. Most disappointing organisation.
Tip for consumers:
A disappointment in nice looking garments.
Products used:
Shirts and pants
Hello,
Thank you so much for taking the time to write to us.
Would you mind contacting me with more details about the situation? It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com
Sincerely,
RoyauraCustomer Service
Was intrigued by their frequent promo ads. Shirt designs & colors were very tempting. Placed my 1st order, they took my credit card payment & sent back online confirmation within minutes. Said "processing" takes 3-5 days, "shipping" 8-10 days. So I would receive my items in approx 2 weeks. It's been 22 days & so far nothing. Their explanation for the delay is "Covid & Political Unrest" in China. I knew nothing about this company prior to making this order. I'm not impressed, if the shirts ever do show up, it will be my 1 & only purchase from them.
Tip for consumers:
Should have better researched company's reputation for honesty
Products used:
Holiday themed shirts, still waiting for unspecified shipping delay
Hi J W.,
We sincerely apologize for all the problems you encountered.
Firstly, sorry that you are not satisfied with the delivery time. Due to the instability during international logistics, the delivery of your order might take slightly longer than you expected. We always strive to provide satisfactory shipping service to our customers. Hope you can understand that.
Then, we couldn't verify your order by your existing information. Please send the email to support@royaura.com with the title " Sitejabber review+ your order number ". We would help to check the status of your order and keep rushing the package for you.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
When I ordered my shirts, they came with a fowl odor and were two sizes too small with stains. The first sign was that it took 3 weeks to ship (tells me it's China). Customer service? Forget it - horrible and combative. They try and persuade you to not return and play hardball (negotiating) such returns. You can even see by a simple Google Search that they just have a shell office here and run $#*!ty products into the USA. Just god awful all the way around!
Hi John P,
We are so pity that you encountered this problem.
However, we have checked the pictures you provided and the items are not from our store ROYAURA. Hope you can understand.
Please contact the correct store where you ordered the shirts so that the problem can be resolved for you.
Sincerely,
Royaura Team
Ordered a shirt from them. Their products look good online. Received the shirt. Quality was inferior and it did not fit. I asked them to swap a the medium for a large and they asked me to "take pictures with a ruler". I told them I was not doing that and asked for a refund. Be aware that YOU pay the shipping for any refund and cannot do that until you receive an email with a specific number for the return. That took a week. NEVER buying anything from these guys again. Customer service is terrible!
Tip for consumers:
run away!
Products used:
none
Hi terry k,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems.
It is really a pity that the clothes do not fit well. As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product. Did you referred to the size chart before you placed the order?
You can request to return or exchange the items upon receiving the order if you are not satisfied with the order. According to the return policy, the shipping fee for returning the package is to be paid by the customer. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
I just received my shirt and I am very disappointed with the product. I should not have bought it in the first place.
First, the material is cheap. It is a synthetic non breathable material. On a hot day you will sweat a lot.
Second, it is a drip dry shirt. You cannot put it in the dryer, not even in the lowest cycle.
The above two were not mentioned in the description of the shirt.
Last, the shipping charges are only revealed once you have submitted your credit card number.
I will never buy another product from this Chinese company
Tip for consumers:
Describe the shirt, what’s the material and washing instructions. What’s the Shipping charge.
Products used:
Hawaiian shirt
Hello,
Thank you so much for taking the time to write to us.
Would you mind contacting me with more details about the situation? It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com
Sincerely,
RoyauraCustomer Service
Total scam, and they rip you off with their fake expidited shipping 5-7 days, ya right, after they take weeks to finally ship it, then another 2 weeks for it to arrive, and when you call them out on it they keep sending the same scripted email such as all the negative feedback reviews here, scam China company abusing the US customers once again, then they want you to pay for the shipping when you have to return the wrong sized shirts that were shipped, so you get screwed twice.
My suggestion is if you already ordered from this company call your bank and dispute all charges!
Worst company ever!
Tip for consumers:
That they ship from China at there own convenience regardless if you pay for expidited shipping (5-7 day), its a shipping scam, then you have to pay for shipping to return items due to their own neglegence.
Products used:
one out of five shirts
Hi KEVIN G,
The order delivery time is divided into two parts: Delivery time = Processing time + Shipping time. Hope you can understand that. For more details you may refer to our delivery policy:
https://www.royaura.com/pages/delivery
In addition, we send goods according to your order detail. If you want return or exchange then the product can be returned to the address we have provided and we will issue a refund upon receipt. According to the return policy, the shipping fee for returning the package is to be paid by the customer.
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " sitejabber review+ your order number ". Our Customer Support Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
Another deceptive Chinese company. Product description of shirt specifically stated "cotton linen". This shirt is NOT cotton linen at all. You can tell by the feel of the fabric, plus the care label stated 100% polyester!"
In addition the Big sizes are not accurate and not the same as their sizing guide. Ordered 3XL based on their guide. After trying it on, could not button shirt; would need to go up at least one size. This is the last time I order clothing from an online Chinese company. Very disappointing!
Hello,
Thank you so much for taking the time to write to us.
Would you mind contacting me with more details about the situation? We would like to know what is your order number? It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com
Sincerely,
RoyauraCustomer Service
Gain trust and grow your business with customer reviews.
Hello,
Thank you so much for taking the time to write to us.
Would you mind contacting me with more details about the situation? We would like to know what is your order number? So that we can check your logistics information. It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com
Sincerely,
RoyauraCustomer Service