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Royaura has a rating of 2.1 stars from 205 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Royaura most frequently mention customer service, credit card, and tracking number problems. Royaura ranks 963rd among Men's Clothing sites.
This company responds to reviews on average within 19 days
I continue to have good experiences with their customer service. I have bought dozens of shirts through this website and love them all. Prices are fair and reasonable. Products are unique, stylish, and well constructed. Shirts are rarely found on other, cheaper websites. Want to be one of a kind? Try their shirts and see how many compliments you get - no kidding! Orders ship within one to two weeks. Orders arrive one to two weeks after shipping from origin. Wait time for your order is usually three weeks to one month due to distance between China and the US.
I purchased two shirts from Royaura and actually have no complaints about them. However, I then went back to their website to see if I might be interested in purchasing something else and discovered multiple items with Pro-Donald Trump, Pro-Republican Party and anti-Democratic Party logos and not one item with Anti-Trump, anti-Republican Party or Pro-Democratic Party logos. I am a 27-year U.S. Army retiree with combat-related PTSD (70% disability) who has also been a registered Democrat for over 20 years. The most insulting are items with the logo describing Post Traumatic Stress disease or PTSD as "Pretty Tired of Stupid Democrats". I see these items as a personal attack on myself and all veterans who suffer from PTSD who are Democrats, especially in this election year. I have written directly to the company, requesting that those items either be removed or that they create similar items that have anti-Trump and anti-Republican Party logos. No action has been taken by them. The Pro-Donald Trump, Pro-Republican Party and anti-Democratic Party items are still being sold and no Anti-Trump, anti-Republican Party or Pro-Democratic Party have been made available to purchase.
I have been on their website trying to exchange some items I purchased. An easy exchange! But when loggin on to exchange there is no contact info at all? Only instructions that spin you back forth to no avail! No customer service AT ALL
Tip for consumers:
When ordering if your size is normally L go up a size or you cannot contact for exchanges no Custer service provided
Products used:
Shirts and shorts but too small!
Very well packaged, approx. 4 weeks delivery time BUT the shirt was well worth the wait as it looks even better in person as it does on Royaura site. Almost silk lite, wears very well, washes,. Dries & also irons easily & well. Very artistic print appeals very much to me.
Dear Kyle E,
Thank you for choosing Royaura. We are delighted to hear our products have met your expectations. Enjoy shopping with Royaura next time~
Best regards,
Royaura Team
The shirt I bought was a 4x so if that's what you normally were go with it. Only downside is there really isn't a good sizing chart for shirts or shorts. I was so happy I placed an order for three more shirts and a pair of shorts
Hello,
Thank you for taking the time to deliver positive feedback on your experience with Royaura. I’m so glad we were able to help you achieve [goal].
Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, I appreciate you sending us this helpful response.
Thanks again,
Best regards,
Royaura Customer Service
Don't believe the 5-star reviews here. They're obviously paid for.
I ordered a shirt. I received a shipping notice almost a month later, but the link for tracking didn't work and they didn't include the shipping #. It's been 3 weeks since I received the shipping notice. Finally checked the order status on their website and found the shipping # there, but they didn't include the link. I copied the shipping # and plugged it into the site linked in the email...
The shipping # was fake. It was from over a YEAR ago.
I was scammed. Don't fall for it.
Products used:
I never received my order.
Hello,
Thank you so much for taking the time to write to us.
Would you mind contacting me with more details about the situation? It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com
Sincerely,
RoyauraCustomer Service
This is a complete joke! After a month of waiting for my order (it came from China) the pants that were advertised to fit a man 3x would barely fit a 5-6 year old boy! I wrote the company numerous times after long response times they offer 10% off or ask you to return the product to a fictitious address in the US. BEYOND A SCAM!
Tip for consumers:
They offer a full refund however when you contact them they delay response time and offer just a small discount and you keep the items. They are in China and ask you to return to a US address- The postal service does not recognize the address. Can't use any of the items as they are WAY too small. Advertised mens 3x they would barely fit a small boy.
Products used:
They offer a full refund however when you contact them they delay response time and offer just a small discount and you keep the items. They are in China and ask you to return to a US address- The postal service does not recognize the address. Can't use any of the items as they are WAY too small. Advertised mens 3x they would barely fit a small boy.
Hi Kara L,
It is really a pity that the clothes do not fit well. Did you refer to the size chart before you placed the order? As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product.
You can request to return or exchange the items if you are not satisfied with the order. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
I'm a teacher so I have a budget. I ordered from Royaura because I liked the designs and I had a code that gave me 30% off. I admit, I just assumed it was a legit site. I ordered and then read reviews. I started freaking out. Many reviews said it was a scam. I told my wife, oh well I guess I just got scammed ($134). But when I went back to the site a week later I noticed the items had been shipped and once I figured out how to plug in the tracking code, I could see the items were on their way. I got 7 of the 9 I ordered in just over two weeks. They exactly what I wanted. It's hot here in Houston, TX and the material looks good and its thin. My only complaint is that it took me a long time to get the lines from the folding out. There has to be a better way than the 30 minutes per shirt of ironing on a low setting with water and starch. Please send us instructions on the easiest way to get the folding lines out. Thank you for the awesome shirts!
Tip for consumers:
Be prepared for getting crease lines out of the shirts
Products used:
Shirts
Dear Mark L,
Thank you very much for taking the time to show your support for our products.
Looking forward to your continued purchase from Royaura and hope to serve you again in the future.
Best wishes,
Royaura service Team
Wonderful selection to choose from. I will be back! Do you carry men's bamboo made clothing? If so, please let me know and I will be back even more quickly. Do you carry a line of women's clothing, please advise
Hello,
Thank you for taking the time to provide positive feedback on your experience at Royaura.
Thank you very much for your interest, here is the link of our company's bamboo products:
https://www.royaura.com/collections/bamboo-hawaiian-shirts
If you are looking to purchase women's clothing we recommend that you order one size down.
What you see is what you get in our store, looking forward to your new order!
Sincerely,
Royaura Customer Service
I ordered the wrong size shirt and the only options I had were to return the shirt - with me paying the shipping - or to get a 25% refund on my purchase - not including the shipping. I would not recommend doing business with this company.
Tip for consumers:
Customer service sucks
Products used:
t-shirt
Hello Jeff W,
Thank you for choosing Royaura!
According to the return policy, the shipping fee for returning the package is to be paid by the customer. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
Considering the higher shipping costs, we have communicated with you for a partial refund. If you want a full refund then the product can be returned to the address we provide and we will issue a refund upon receipt.
Thank you very much for your feedback, we will continue to make improvements for issues.
This is the mailbox for our website: support@royaura.com. If you have any questions, please feel free to contact us again. We will surely help you anytime, have a nice day!
Best regards,
Royaura Team
I purchased 4 shirts from Royaura. I was really looking forward to having some fun smartass shirts to wear. Fortunately, the shirts came in two shipments (4 XL t-shirts in total were ordered) After receiving the first package. I took the shirts out to try on (Fitted nice) and then I washed them to get ready for normal wear. Both shirts shrank in a cold water wash and delicate dry (there were no washing care instructions included) to a very smallish large size? When I ask to return via email there was no response. Now the other package has arrived and I'm attempting to return it without opening the package in hopes I don't get stuck with these. BUYER BEWARE! I can't speak for the button ups, but the tee-shirts shrink bit time! I'm really bummed about it. I was really looking forward to having some fun with these shirts...
Tip for consumers:
Don't let the easy(?) return policies fool you. There is nothing "easy" about the sight.
Products used:
None. I'm sent back the tee-shirts
Hi Joe V.,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " Sitejabber review+ your order number ". Our Customer Support Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
The shirt took almost 3 weeks for delivery. I order a size Large and it was too small. When I tried to exchange it I found thier customer service to be non-existant. Tried Live Chat, nothing. Tried calling customer service number and nobody answers. Company is mostly a fraud operation.
Hello,
Thank you so much for taking the time to write to us.
We make it a point to be known for customer service,so this situation caught us a little off guard.
Would you mind reaching out to me with more details about the situation?Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward.
Best regards,
Royaura Customer Service
Ordered and received 2 shirts 3X. They are more like a Medium size and I can't even put them on. I have been emailing their return for over a week now and nothing! They have no phone number to call! Looks like I will have to eat these or throw them away. NEVER AGAIN
Tip for consumers:
DON"T
Products used:
Not these 2 shirts, they are way too small.
Hi John D,
It is really a pity that the clothes do not fit well. Have you referred to the size chart before you place the order? As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product.
Usually our service team will reply you in 48 hours. If you did not receive the email, please recheck it with your spam box or junk folder.
You can request to return or exchange the items if you are not satisfied with the order. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
DO NOT USE! This company has horrible costumer service. I sent several emails to cancel my order once I figured that it wouldn't arrive on time. There rules state that if you cancel within a 24hr period then there is no charge. Clearly that is false. After repeated emails and 4 days later I got a reply. Saying there will be a 5% charge. This company Is a scam and liars. Don't order from them.
Tip for consumers:
Don’t use
Products used:
Shirts
Hi William M.,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " sitejabber review+ your order number ". Our Customer Support Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
I bought a jacket that looked on the website to be heavy duty! I recieved the " jacket" today, it came in a small plastic bag. At first, I thought it was my new jacket, but I thought it couldn't be it's too small! When I opened it I then realized this was to be my package! When i opened it the "jacket was a heavy duty zip up shirt! Even the zipper was backwards! I'm a XXL size but I thought it was made in China and they run small so I got a xxxl, still it was way too small! This is complete scam! It's worth maybe $4.00 max! It's sitting in my car heading for the Goodwill! You say, tell me something good about this company? I can't! Don't buy from this company!
Tip for consumers:
Don't buy from this company!
Products used:
None!
Hello,
Thank you so much for taking the time to write to us.
We make it a point to be known for customer service,so this situation caught us a little off guard.
Would you mind reaching out to me with more details about the situation?Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward.
Best regards,
Royaura Customer Service
Sizing is way off! Tried to return item. Was told they would give me 30% off and for me to try to sell to someone. Haha. You can tell they are foreign by the way they word things. I would like to know who owns this company so I can kick their $#*!.
Tip for consumers:
DO NOT BUY FROM THESE PEOPLE!!!!!
Anyone with info on anyone who works for them, please email me. Bum6363 at y a h o o . C o m
Products used:
Some $#*!ty $#*! shorts
Hi Maximus J,
It is really a pity that the clothes do not fit well. As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product. Did you refer to the size chart before you placed the order?
Considering the higher shipping costs, we have communicated with you for a partial refund. If you want a full refund then the product can be returned to the address we provided and we will issue a refund upon receipt. According to the return policy, the shipping fee for returning the package is to be paid by the customer.
Thank you very much for your feedback, we will continue to make improvements for issues.
This is the mailbox for our website: support@royaura.com. If you have any questions, please feel free to contact us again. We will surely help you anytime, have a nice day!
Best regards,
Royaura Team
Ordered a XL pant from them to my husband. Their products look good online. Received the pant. Quality was okay, nothing fancy or extraordinaire and it did not fit. I asked them to swap a the XL for a Tall XLarger. They wrote to me this "Will it be possible to give others as a gift? We make you a 40% refund as a way to make up for this, you can take the partial refund and keep the items. And we can provide you 15% coupon in your next purchase. Because the goods are sent from other countries, the shipping cost is so high when returning back. It may be lost during return. If lost, we cannot refund you the money".
I was not asking for advised or bought the item to give away as a gift, also I was asking to exchange
PLEASE, PLEASE! I WILL NEVER buying anything from ROYAURA again. Customer service is terrible! And to your surprise the page never disclosed they are in CHINA. The address from Walnut CA is only to attract clients.
Tip for consumers:
DONT BUY any products at Royaura. Business are not with USA seller and they don't have a good customer services They also charge your credit card with a foreign fee
Products used:
NONE, it is a scam since products size are not for Americans
Hello sorel K,
Thank you for choosing Royaura!
Considering the higher shipping costs, we have communicated with you for a partial refund. If you want a full refund then the product can be returned to the address we provided and we will issue a refund upon receipt. According to the return policy, the shipping fee for returning the package is to be paid by the customer.
Thank you very much for your feedback, we will continue to make improvements for issues.
This is the mailbox for our website: support@royaura.com. If you have any questions, please feel free to contact us again. We will surely help you anytime, have a nice day!
Best regards,
Royaura Team
For two years I have been a loyal Royaura client.
Superb interactive website and consistent client follow up with new promotional and sale items. Have not tried the shirt and matching pants yet but perhaps real soon. Shirts arrive professionally packages ready to wear. Lots of compliments out on the street for their unique designs. Will be ordering many more just need a bigger closet.
Artist Grego
Gregory Michael Maness
www.gregoart.com
Tip for consumers:
Customer for two years now
Products used:
Shirts
Hello,
Thank you for choosing Royaura. You look very handsome wearing our products!
We are delighted to hear our products have met your expectations. Enjoy shopping with Royaura next time~
Best regards,
Royaura Team
Ten minutes after we placed an online Royaura order, we cancelled the order. We received an immediate acknowledgement of the cancellation.
We cancelled because the Royaura shipping fee was excessive.
Four days later we received a notice of shipment and a rejection of our cancellation stating the item could not be cancelled because it had been shipped.
The package was shipped via the US Postal Service (USPS). When the postal worker presented the Royaura shipment for delivery we refused to receive it. The words "refused, return to sender was written on the package". The package had a Royaura address in the sender's area of the shipping label
Royaura says they have no way to determine if the package was received at the return address facility.
Royaura refuses to refund our money.
We will never again make a purchase from Royaura.
Royaura continued their disrespectful conduct by offering a PARTIAL refund. That PARTIAL refund has not been received.
Tip for consumers:
don't use this site
Products used:
none
Hi Logan B.,
We sincerely apologize for all the problems you encountered.
Firstly，your order had been shipped out when you asked to cancel the order, we really couldn't stop the shipment then. Besides, The address where you returned the item is just a transfer center instead of our real return address, so we won't receive the package successfully. And it is a pity that we do not accept any returned items that were sent back by customers directly without authorization and we couldn't offer refund without receiving the returned package. Hope for your kind understanding.
Then, as you are our valued customer, we are willing to provide a partial refund as compensation, and we have emailed to you, please check your email and reply us as soon as possible.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
I saw the a link to the website in a newsfeed. A picture of those roosters looking all angry on a button down shirt. The image made me smile.
I looked at the website over several weeks and found many shirts I liked.
Today I pulled the trigger on that roosters shirt…and four others.
I'll shop here again.
Hello,
Thank you for taking the time to deliver positive feedback on your experience with Royaura. I’m so glad we were able to help you achieve [goal].
Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, I appreciate you sending us this helpful response.
Thanks again,
Best regards,
Royaura Customer Service
I have purchased shirts and one hoodie from Royaura and have been well satisfied with all of them. I started buying because of the designs but the quality was also as good or better than expected. The hoodie I bought was wonderful while not very heavy, It is very very warm. I have no problem recommending this site.
Tip for consumers:
Once you buy from them, you will get daily twice daily or even three times daily adds from them, but I am so used to add I just blank pass them
Products used:
Seasonal shirts. Hoodie
Hello,
Thank you for taking the time to deliver positive feedback on your experience with Royaura. I’m so glad we were able to help you achieve [goal].
Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, I appreciate you sending us this helpful response.
Thanks again,
Best regards,
Royaura Customer Service
Reported them to the BBB and they could not contact them at their California address. Paypal fortunately refunded my money so you know no matter what they say they are not legit. They had lots of stories like pay the shipping for the item and they will refund it or the item will be destroyed (which the USPS confirmed is entirely false, never happens). I told them what the USPS said then they changed the story and said they will ship the item back if I remove the Paypal complaint. Do not buy anything from them. They sent me a different shirt and charged for shipping even though I paid it on checkout (the ol' double charge). If anyone at Royaura reads this, I would love your onshore address.
Tip for consumers:
Absolutely do not use them - they are entirely fraudulent.
Products used:
Didn't receive them.
Hi Linda H.,
We sincerely apologize for all the problems you encountered.
Firstly, we are sorry that you are having trouble with double charge shipping. Generally, you only pay once for the shipping when you place the order, and the post office will not charge any fees when they deliver the package. Your understanding will be appreciated.
Then, we couldn't verify your order by your existing information. Please send the email to support@royaura.com with the title " Sitejabber review+ your order number ". And we will help to check the issue and provide you with a satisfactory solution. Please don't worry.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
I bought four medium shirts for my husband for Father's Day. Each one fit differently and none of them fit properly. One of them was so tight in the chest that he was barely able to button it, and he is not a large man; he's about 5'9" and 180 lbs. According to my packing slip, "Items can be returned or exchanged within 15 days of delivery date". Royaura refused to exchange the shirts or give a full refund, and instead, offered two solutions: either accept a 35% refund, or give the shirts to friends or family. I was outraged! I bought the shirts for my husband, not for friends and family! To make matters worse, Royaura apparently used a phony return address on one of the two packages, which took over a month to deliver. A label attached by the USPS stated the following: "Mailed from an invalid or illogical return address. Evidence of counterfeit postage label". In summary, this is clearly a scam operation. DO NOT DO BUSINESS WITH THIS SHADY COMPANY! Spend your money elsewhere.
Products used:
None. The shirts did not fit, and the seller refused to give a full refund, or even an exchange.
Hi Kathie D.,
It is really a pity that the clothes do not fit well. As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product. Before placing the order, we highly recommend that you check our size chart first so that the clothes will fit better.
Considering the higher shipping costs, we have communicated with you for a partial refund. If you want a full refund then the product can be returned to the address we provided and we will issue a refund upon receipt. According to the return policy, the shipping fee for returning the package is to be paid by the customer.
Thank you very much for your feedback, we will continue to make improvements for issues.
This is the mailbox for our website: support@royaura.com. If you have any questions, please feel free to contact us again. We will surely help you anytime, have a nice day!
Best regards,
Royaura Team
Royaura sent the wrong size shirt. The return info says to email them at <*******@royaura.com> for authorization to retrurn and address. I have sent several requests but get no response. Order #F-royaura*******.
Hi Patrick H G.,
We sincerely apologize for all the problems you encountered.
Firstly, we replied to your every email in time. If you did not receive the emails, please recheck it with your spam box or junk folder.
Secondly, You ordered a small size for the t shirt #DH-SH56A244F07A, and other items were size XL in your order. Maybe you accidentally chose wrong the size when you placed the order. Hope you can undertand that.
Finally, we have sent the solution to your email, please check and reply to us. We will help you further.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
The styles available are fantastic, the material is extrmemely comfortable and wrinkle free.
The fit is usually accurate. However caution if somewhat portly, do not pick out "tapered" cuts of shirts. The specific cut of the shirt is not always explicit in the discription. I am extremely pleased with all the shirts I have purchased!
Products used:
Shirts so far.
I bought 4 shirts size large. Well these shirts were nno where near large. So I asked to return them for a larger size and I was told that the shipping fees would be outrageous and it would not be feasible to return the shirts. 72.89
Tip for consumers:
They will not accept returns
Products used:
Shirts
Hi Robert P.,
It is really a pity that the clothes do not fit well. As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product. Have you referred to the size chart before your ordering.
Considering the higher shipping costs, we have communicated with you for a partial refund. If you want a full refund then the product can be returned to the address we provided and we will issue a refund upon receipt. According to the return policy, the shipping fee for returning the package is to be paid by the customer.
Thank you very much for your feedback, we will continue to make improvements for issues.
This is the mailbox for our website: support@royaura.com. If you have any questions, please feel free to contact us again. We will surely help you anytime, have a nice day!
Best regards,
Royaura Team
This company has a million excuses for everything. No refund, and it states with your oder that you can get a refund... WARNING, do not but from this company and it has been reported to the FBI for Fraud and a investigation will be made.
I tried to attach a copy of my receipt but it wouldn't up-load.
Hi John A.,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " Sitejabber review+ your order number ". Our Customer Support Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
Gain trust and grow your business with customer reviews.
Hi Sal R,
It is really a pity that the clothes do not fit well. Have you referred to the size chart before you place the order F-royaura102915? As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product.
You can request to return or exchange the items if you are not satisfied with the order. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
If you have any other questions, please send the email to support@royaura.com. Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team