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Royaura has a rating of 2.1 stars from 205 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Royaura most frequently mention customer service, credit card, and tracking number problems. Royaura ranks 963rd among Men's Clothing sites.
This company responds to reviews on average within 19 days
I continue to have good experiences with their customer service. I have bought dozens of shirts through this website and love them all. Prices are fair and reasonable. Products are unique, stylish, and well constructed. Shirts are rarely found on other, cheaper websites. Want to be one of a kind? Try their shirts and see how many compliments you get - no kidding! Orders ship within one to two weeks. Orders arrive one to two weeks after shipping from origin. Wait time for your order is usually three weeks to one month due to distance between China and the US.
I purchased two shirts from Royaura and actually have no complaints about them. However, I then went back to their website to see if I might be interested in purchasing something else and discovered multiple items with Pro-Donald Trump, Pro-Republican Party and anti-Democratic Party logos and not one item with Anti-Trump, anti-Republican Party or Pro-Democratic Party logos. I am a 27-year U.S. Army retiree with combat-related PTSD (70% disability) who has also been a registered Democrat for over 20 years. The most insulting are items with the logo describing Post Traumatic Stress disease or PTSD as "Pretty Tired of Stupid Democrats". I see these items as a personal attack on myself and all veterans who suffer from PTSD who are Democrats, especially in this election year. I have written directly to the company, requesting that those items either be removed or that they create similar items that have anti-Trump and anti-Republican Party logos. No action has been taken by them. The Pro-Donald Trump, Pro-Republican Party and anti-Democratic Party items are still being sold and no Anti-Trump, anti-Republican Party or Pro-Democratic Party have been made available to purchase.
I tried working with these idiots. Don't bother. Shirts run 1 to 3 sizes too small. Their answer, " USE THEM AS GIFTS." I called and cancelled the 2nd order, when the first were too small. THAT ORDER ARRIVED TODAY.
$200 down the drain and customer service, forget that. My 10 year old grand daughter could do a better job. AT LEAST SHE WOULD BE HONEST!
Products used:
nothing
1 week after order placed, it was still 'processing'. Shipped items STILL have not arrived after 3 weeks. This order contained gifts which did not arrive in time.
Hello,
Thank you so much for taking the time to write to us.
Would you mind contacting me with more details about the situation? We would like to know what is your order number? So that we can check your logistics information. It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com
Sincerely，
RoyauraCustomer Service
COMPLETE JUNK. PAPER THIN FABRIC. WAITED FOREVER AND WHEN 3 OF 4 ARRIVED IT WAS WAY TOO LONG. STILL WAITING FOR THE 4TH SHIRT. NO HURRY NOW. AFTER READING THE OTHER REVIEWS I HAVE RESOLVED MYSELF THAT ORDERING FROM THIS COMPANY WAS MY MISTAKE. AGAIN, COMPLETE OVER PRICED JUNK. LIVE AND LEARN. LEARN FROM MY MISTAKE. STAY AWAY FROM THIS COMPANY.
Products used:
NONE
Hi WILLIAM R,
Your items were shipped separatly, during the terrible situation of COVID-19, usually there is a little delay for the package. Hope you can understand that. But we always try our best.
You can request to return the items upon receiving the order if you are not satisfied with the order. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
If you have any other questions, please send the email to support@royaura.com. Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
This was literally one of the worst online retail experience I have evert had in my life.
When the shirt I ordered arrived, the size 'large' was closer to a size XXL, and then description was a cotton blend. This is definitely a synthetic material.
OK, I get it, not perfect, but then I initiate a return.
This is where it becomes ludicrous. Trying to return it involved weeks and weeks of e-mails back and forth, royaura.com never actually giving the instructions how to return. Asking for photos of the merchandise, further explanations, on and on. Constantly having to send follow up e-mails asking what was going on. Finally after a month+ of e-mails, I received the instructions.
Even though the sizing is bizarrely inaccurate and royaura.com lied about the fabric I am still having to pay to ship this back. Then I was informed it will be 10 weeks for the CC Refund. Could it be any worse? Completely shocking, to be honest. Why would anyone want to do business with this company? It is literally retail abuse at this stage of operations.
I am sure, from the level of atrocious service, they could care less about negative reviews. But it is important for people to understand what a complete disaster doing business with royaura.com is like! It is the absolute worst!
Hi Kent T,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
If you want a full refund then the product can be returned to the address we have provided and we will issue a refund upon receipt. According to the return policy, the shipping fee for returning the package is to be paid by the customer.
If you have any other questions, please send the email to support@royaura.com. Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
Product sizing is not even close to other retailers. Way to small. I am returning because I don't even think they will have my size. If they don't return my rating will be lower.
Products used:
None to small
Hello,
Thank you so much for taking the time to write to us.
We make it a point to be known for customer service,so this situation caught us a little off guard.
Would you mind reaching out to me with more details about the situation?Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward.
Best regards,
Royaura Customer Service
They don't fit plastic material don't waste your money always use PayPal they will fight to get you a refund the only way you can get in touch with this company
Tip for consumers:
don't bother
Products used:
shiiiiiiiiiirts
Hi Willie D.,
We sincerely apologize for all the problems you encountered.
Firstly, the meterials are disfferent for every product, and it is stated under the product description.
Then, we can't verify your order by your existing information. Please send the email to support@royaura.com with the title " Sitejabber review+ your order number ". And please reply us the questions below in your email so that we can help you further.
1. Which item(SPU#) are you not satisfied with?
2. Which part of the item's size doesn't fit you? Such as waist, bust, shoulder or so on.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
Classic bait and switch scam. I got a shirt that was explicitly sold to me as being a blend of cotton and linen, and what I got was a 100% polyester shirt (see photos).
Hello,
Thank you so much for taking the time to write to us.
Would you mind contacting me with more details about the situation? It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com
Sincerely,
RoyauraCustomer Service
08/22/2023.I received ROYAURA -men's Casual cotten Linen Stand Collar soft & breathable short sleeve shirt: ordered 8/12/2023, received 8/22/2023. I love the casual look and colors, I bought four. They pair well with Khakis, Dress Shorts, Brand Name Jogger pants and with Sport Coat. The Size Chart is accurate. I am a XXL but the XL fits me perfect
Products used:
ROYAURA -men's Casual cotten Linen Stand Collar soft & breathable short sleeve shirt:
Hello,
Thank you for choosing Royaura. We are delighted to hear our products have met your expectations. Enjoy shopping with Royaura next time~
Best regards,
Royaura Team
The shopping and purchase was good experience but I was unaware that the product was coming Asia. It took one month to receive the product and it was as it was described.
Tip for consumers:
I will continue to shop
Products used:
Shirt Iron Sharpens Iron.
Dear Samuel D.,
Thank you very much for taking the time to show your support to us. We will go on improving.
If you have any questions, please feel free to contact us again. We will surely help you anytime, have a nice day!
Best regards,
Royaura Team
However the suit had no swimwear in it which I would have passed on that.Yoy should make that jbiw.Niw my husband has to purchase something to cover his privates.not happy
Hello,
Thank you so much for taking the time to write to us.
Would you mind contacting me with more details about the situation? It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com
Sincerely,
RoyauraCustomer Service
They don't care! No LiveChat, no replies for e-mails and I sent countless messages. Nothing. They should be out of business. I will dispute with my bank. Their loss.
Tip for consumers:
They're rude and they don't reply anything!
Products used:
60's polo shirt Charlie Brown XL
Hello,
Thank you so much for taking the time to write to us.
We make it a point to be known for customer service,so this situation caught us a little off guard.
Would you mind reaching out to me with more details about the situation?Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward.
Best regards,
Royaura Customer Service
We ordered 5 shirts for a vacation. Needless to say they didn't arrive when expected and a Mens 2xl was like a BOYS XL. I've been trying to return for a full refund and the only option was to re-order. Keep shirts and pay for additional shipping or get a discount for another order DO NOT USE THIS SITE
Products used:
None shirts would fit child not adult
Hello,
Thank you so much for taking the time to write to us.
Would you mind contacting me with more details about the situation? We would like to know what is your order number? So that we can check your logistics information. It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com
Sincerely,
RoyauraCustomer Service
How did I not see this coming? Everything that was said about the no-work tracking number, the month-long deliveries, the sizing issues, all right on. This thing stunk to high heaven from the start.
Oddly, I liked 6 of 8 shirts, but they're jerking me around in trying to get refunded for the two!
" it's so far and the shirts came from so many different countries they might get lost coming back and then we can't refund you. (so there is the set up—-next is the offer :)
"What. If we give you 40% refund and we give you $15 off your next order? Can't you give the shirts to somebody as a gift? "
Honest to God, somebody said this from
Royaura. I don't have anyone in my world that I dislike enough to give two crappy shirts to.
So they immediately attempt to talk you out of sending anything back to them and then threaten you with losing your stuff, giving them an out as to why they're not going to refund you. They'll just tell you everything's lost!
I guess I should count myself lucky that I like six of the shirts.
Please don't buy anything from these people.
They are grifters, all of them!
Tip for consumers:
Go somewhere else! They try and talk you out of sending anything back, then offer only a small portion of a refund back, then offer a paltry discount on your next purchase!
(The print shirts are painted on, PS!)
Products used:
A couple of the shirts were okay.
Hello Dan J,
Thank you for choosing Royaura!
Considering the higher shipping costs, we have communicated with you for a partial refund. If you want a full refund then the product can be returned to the address we provided and we will issue a refund upon receipt. According to the return policy, the shipping fee for returning the package is to be paid by the customer.
Thank you very much for your feedback, we will continue to make improvements for issues.
This is the mailbox for our website: support@royaura.com. If you have any questions, please feel free to contact us again. We will surely help you anytime, have a nice day!
Best regards,
Royaura Team
This is a criminal enterprise. The only way to get a credit for wrong orders, orders never being delivered, etc is by challenging the purchase with your credit card company.
Tip for consumers:
Do not purchase from this company. If you do, use only a major credit card for your purchase so you have legal rights when objecting to a charge.
Products used:
Some cheaply made shirts
Hi Elizabeth B,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
And all tracking numbers we provided are correct and valid.
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " Sitejabber review+ your order number ". Our Customer Support Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
I HAVE BEEN TRYING TO RETURN A 3XL SHIRT, (I WEAR AN XL) FOR A NUMBER OF DAYS. THE LATEST I RECEIVED FROM THEM 7/25/22 WAS " WE GENERALLY DO NOT ACCEPT RETURNS OR EXCHANGES." NOTE: I ASKED FOR THEIR PHONE NUMBER, THEIR REPLY " SORRY WE DON'T HAVE PHONE SERVICE AT THIS TIME."
I SUPPOSE I WILL HAVE TO PAY THE RETURN POSTAGE AS THEY RELUCTANTLY AGREED TO ACCEPT MY RETURN. I ONLY HOPE I GET MY REFUND.
BEWARE WHEN DEALING WITH THIS COMPANY IT TAKES A LONG TIME TO GET THE MDSE AND A RETURN IS ALMOST IMPOSSIBLE.
Tip for consumers:
SHIPPING IS VERY SLOW. THEY DO NOT HAVE A PHONE SYSTEM AND DO NOT TAKE RETURNS UNLESS THE ITEM IS DEFECTIVE.
Products used:
NONE BUT HOPE I GET THE OTHER SHIRT THAT WAS ORDERED 7/4/22
Hi,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
Due to the surging customer demand in hot season, maybe there is a little delay for your order. Hope you can understand that. We always try our best.
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " sitejabber review+ your order number ". Our Customer Support Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
Great fit and the quality of the material is neat! Also, the product arrived in less than 3 weeks! Ican recommend the product and the seller, will consider buying from them again.
Dear Jean M.,
Thank you for choosing Royaura. We are delighted to hear our products have met your expectations. Enjoy shopping with Royaura next time~
Best regards,
Royaura Team
Stated that 79.00 is required for free shipping had 81.00 before taxes and charged 18.00 shipping at checkout on order.
Hello,
Thank you so much for taking the time to write to us.
We make it a point to be known for customer service,so this situation caught us a little off guard.
Would you mind reaching out to me with more details about the situation?Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward.
Best regards,
Royaura Customer Service
Support email is invalid! Poor Quality. These shirts are made for very tiny people and are not true to size. When I put the shirt on I felt it was going to rip apart like Hulk was mad! Another deceptive Chinese company. Product description of shirt specifically stated "cotton linen". This shirt is NOT cotton linen at all. You can tell by the feel of the fabric, plus the care label stated 100% polyester! Sleeves are extremely short. Shoulder and chest material is not to size. Basically a cheap, bad product made in china for profit not comfort or use.
Returned most of the order and still waiting for my refund. Was tole I would get one and was also told the amount and that they had received the return. The refund was made and then taken back the next day. I am also reporting them to the USPS for postal and wire fraud!
They told me that a refund to Pay-Pal takes 48 hours but a refund to a credit card, this one is from their web site, We will process the refund within a week after receiving your return package. Then when talking to Customer Service they tell you 20 - 20 days and then again on their site they say may take as long as 3 weeks. WTF, 3 weeks to plug in a number as give a refund!
Suggestion don't buy from here as material is bad, cut is bad and you will have problems getting a refund! But then this business is based in china and like all other oriental businesses they rip you off and you are always wrong and they are always right. Very bad business practice! And unethical but then again when have the chinese ever been ethical?
Tip for consumers:
Junk items and unethical company
Products used:
Shirts
Hello,
Thank you so much for taking the time to write to us.
We make it a point to be known for customer service,so this situation caught us a little off guard.
Would you mind reaching out to me with more details about the situation?Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward.
Best regards,
Royaura Customer Service
I ordered a few shirts for a trip I was taking. Shirts never came am back from trip and still haven't received shirts, or a reply to my inquiry as to there whereabouts.
Hi Albert A.,
Sorry for all the problems you encountered.
Firstly, generally our service team reply you in 48 hours. If you did not receive the email, please recheck it with your spam box or junk folder.
Secondly, sorry that you are not satisfied with the delivery time. Due to the instability during international logistics, the delivery of your order might take slightly longer than you expected. We always strive to provide satisfactory shipping service to our customers. Hope you can understand that.
Finally, we can't verify your order by your existing information. Please send the email to support@royaura.com with the title " Sitejabber review+ your order number ". We will check the status for you.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
No returns accepted! Do not purchase from this company. If you were unhappy with your product they will not let you return it. If you beg they will give you 15% back on your purchase. Rip off!
Hello D M,
Thank you for choosing Royaura!
Considering the higher shipping costs, we have communicated with you for a partial refund. If the customer wants a full refund then the product can be returned to the address we provided and we will issue a refund upon receipt. According to the return policy, the shipping fee for returning the package is to be paid by the customer.
Thank you very much for your feedback, we will continue to make improvements for issues.
This is the mailbox for our website: support@royaura.com. If you have any questions, please feel free to contact us again. We will surely help you anytime, have a nice day!
Best regards,
Royaura Team
First I it took almost a month and a half before my order came the shirt were a little snug but 3x shorts come on now three egg shorts that are fit a child 3x shorts that will fit a child
Tip for consumers:
If you don't mind the wait orders sizes to big are stay away
Hi Ann H,
It is really a pity that the clothes do not fit well. As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product. Before placing the order, we highly recommend that you check our size chart first so that the clothes will fit better.
You can request to return or exchange the items upon receiving the order if you are not satisfied with the order. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
I like this shirt as a vacation shirt that I could wear on a cruise. The shirt fits that bill. It's colors are just as bright and defined as the pictures show.
Dear Wilson D,
Thank you for choosing Royaura. We are delighted to hear our service and products have met your expectations. Enjoy shopping with Royaura next time~
Best regards,
Royaura Team
Still waiting for my refund. Still Royuara is lying about paying the refund. They are typical Chinese company, bait and switch, and cheat, cheat, cheat. I would give them NO stars, NO stars.
Hi Frank L.,
We sincerely apologize for all the problems you encountered.
The refund will be applied for as soon as our warehouse receives the return package. And the money will appear on the account you paid for. Please check your account carefully.
However, we couldn't verify your order by your existing information. Please send the email to support@royaura.com with the title " Sitejabber review+ your order number ". We would check it for you.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
WORST COMPANY EVER, DO NOT DO BUSINESS WITH THIS COMPANY! THEY ARE A HUGE RIPOFF AND FRAUDULENT They are actually listed under Royaura.com in Ontario, Califfornia.
After a continuing rounds of 2 months trying to obtain my refund of 2 shirts that were promptly returned weeks ago, this sham of a company still refuses to oblige to returning my refund, resulting in me filing a credit card dispute. They will twist everything around, in every way, to avoid refunding rightful money. AVOID THEM! DO NOT DO BUSINESS WITH THIS FRAUDULENT COMPANY.
On their Facebook page listed as "facebook.com/royaura-shi…;, there are many people who are leaving BAD reviews of this company not sending them their purchased merchandise, plus others are not receiving their refunds for merchandise returned, (including myself as noted). The ridiculous excuses they give are proof how they refuse to abide by the 30-day return legal laws of the USA, and mandatory refunds for merchandise returned.
Tip for consumers:
AVOID THIS SITE!! THERE ARE FRAUDS!
Products used:
4 shirts
Hi D. M.,
We sincerely apologize for all the problems you encountered.
The refund will be applied for customer as soon as our warehouse receives and confirms the return package. And the money will appear on the account you paid for. Please check your account carefully.
We couldn't verify your order by your existing information. Please send the email to support@royaura.com with the title " Sitejabber review+ your order number ". We would check refund status for you. Please don't worry.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
I bought three shirts and thy are beautiful it took a little time for the shirts to arrive but that is ok so thank you Royaura for the shirts i love them.
Tip for consumers:
There are a lot of bad reviews about Royaura on google but i did not have any problems at all buying from this on line company I purchase three shirts from them and i received all of them.
Products used:
3 Hawaiian shirts
Dear Martie H,
Thank you for choosing Royaura. We are delighted to hear our products have met your expectations. Enjoy shopping with Royaura next time~
Best regards,
Royaura Team
Gain trust and grow your business with customer reviews.
Hi Ben M,
We sincerely apologize for all the problems you encountered.
We are so pity that the clothes don't fit you well. However, we couldn't verify your order by your existing information. Please send the email to support@royaura.com with the title " Sitejabber review+ your order number ". And please reply us the questions below in your email so that we can help you further.
1. Which item(SPU#) do you want to return?
2. Which part of the item doesn’t fit you well. Such as the size of chest, shoulder, waist, neck, hip and thigh.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team