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Royaura has a rating of 2.1 stars from 205 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Royaura most frequently mention customer service, credit card, and tracking number problems. Royaura ranks 957th among Men's Clothing sites.
This company responds to reviews on average within 19 days
I continue to have good experiences with their customer service. I have bought dozens of shirts through this website and love them all. Prices are fair and reasonable. Products are unique, stylish, and well constructed. Shirts are rarely found on other, cheaper websites. Want to be one of a kind? Try their shirts and see how many compliments you get - no kidding! Orders ship within one to two weeks. Orders arrive one to two weeks after shipping from origin. Wait time for your order is usually three weeks to one month due to distance between China and the US.
I purchased two shirts from Royaura and actually have no complaints about them. However, I then went back to their website to see if I might be interested in purchasing something else and discovered multiple items with Pro-Donald Trump, Pro-Republican Party and anti-Democratic Party logos and not one item with Anti-Trump, anti-Republican Party or Pro-Democratic Party logos. I am a 27-year U.S. Army retiree with combat-related PTSD (70% disability) who has also been a registered Democrat for over 20 years. The most insulting are items with the logo describing Post Traumatic Stress disease or PTSD as "Pretty Tired of Stupid Democrats". I see these items as a personal attack on myself and all veterans who suffer from PTSD who are Democrats, especially in this election year. I have written directly to the company, requesting that those items either be removed or that they create similar items that have anti-Trump and anti-Republican Party logos. No action has been taken by them. The Pro-Donald Trump, Pro-Republican Party and anti-Democratic Party items are still being sold and no Anti-Trump, anti-Republican Party or Pro-Democratic Party have been made available to purchase.
I bought 3 so far, for 3 different guys!
One of them liked his SO MUCH that he bought 2 more!
Thanks Royora, I love your designs. There's something for everyone!
Tip for consumers:
Really cool designs. Something for everyone.
Products used:
Shirts.
3 different ones
Ordered four shirts from Royaura, used the express service, shirts arrived in 9 days. The shirts fit nicely, the material is good for the warm weather climate here in Florida. But two shirts are on back order, unsure when or even if they will arrive ( ordered on August 2nd, two arrived on the 11th). I was told they'd rush the back ordered shirts. They don't seem to have any kind of up-to-date inventory control about what's in stock or what's low in stock so someone can be clearly informed about what they're buying. They have offered a discount on the next order, but as they seem to offer discounts across the board, it seems like an inauthentic gesture. They need to partner with a company that knows how to do e-commerce, like Amazon or as they are a China-based company, China's own AliBaba - they might, at least, offer up some guidance on how to do inventory control. Might order from them again, as they have some really nice designs, and they're good for my work in tourism here in Saint Augustine, Florida. I give them that 3 star as a balance between the shirt quality ( very good) and the service ( not so much). I'd be more inclined to order more from them if I know they actually have the shirts in stock.
Tip for consumers:
They have some really nice shirt designs, but they don't give you information about their in-stock status.
Products used:
shirts
Hi Matt M,
Thank you for choosing Royaura!
Firstly, we are delighted to hear our products have met your expectations.
Then, due to surging customer demand in hot season, some items may be a little delayed, hope you can understand that. We are working with our suppliers closely to remedy this issue as soon as possible, and the goods will be shipped out shortly once we get them from our suppliers. Please don't worry.
Thank you very much for your feedback, we will continue to make improvements for issues.
This is the mailbox for our website: support@royaura.com. If you have any questions, please feel free to contact us again. We will surely help you anytime, have a nice day!
Best regards,
Royaura Team
CUSTOMER BEWARE Royaura/Dehan LTD IS A CHINESE COMPANY. I thought I was relatively safe because the return and refund POLICY clearly stated that these tasks were handled within the US.
Their men's clothing is undersized, and they'll ask you to send photos with rulers. I compared my received 3X items to several 2X items I owed. The US product was always much larger. I waited over a month for this delivery.
Having to return product to China wasn't supposed to be in play. Now I know better. This company LIED on their web page, and they will get away with this miscarriage of service.
I initially got a quote over the internet, from both USPS and UPS. Those preliminary quotes did not consider the weight of the return package. UPS now quotes $227 as the cheapest price, while USPS quoted me $117 as it's cheapest price. These prices would apply for each order returned.
I will now opt to seek a donation site and try to put this disaster behind me.
Products used:
None
Hi Wally H,
It is really a pity that the clothes do not fit well. As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product. Did you refer to the size chart before you placed the order?
In order to give customers a good return experience, we provide a US return address. You can request to return or exchange the items upon receiving the order if you are not satisfied with the order. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
If I could give 0 stars I would shirts are horrible quality looks nothing like on there site literally looks like a Halloween costume and they won't give me a refund
Hi,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
You can request to return or exchange the items if you are not satisfied with the order. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " sitejabber review+ your order number ". Our Customer Support Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
I paid $70.00 and basically received nothing of what I ordered. No returns on many items due to hygiene
Tip for consumers:
Do not use this sight.
Products used:
All wrong sizes and some not even sent. So none.
Hi A C.,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " sitejabber review+ your order number ". Our Customer Support Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
I was amazed that the site came up early in my search for the GREAT JIMMY BUFFETS merchandise. PERFECT NO HASSLE. Can't wait till my 5 o'clock somewhere shorts arrive. I am a parrot head. Gary
Tip for consumers:
Nothing it was easy to use.
Products used:
Shorts
Hello,
Thank you for taking the time to deliver positive feedback on your experience with Royaura. I’m so glad we were able to help you achieve [goal].
Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, I appreciate you sending us this helpful response.
Thanks again,
Best regards,
Royaura Customer Service
Have not got order of my t shirt. Bought it almost 4 weeks. They already took my money. I want to know where is my shirt.
Hello,
Thank you for your positive comments and feedback. Your encouragement will
Let's keep going and keep improving our logistics and shipping speed, we would like to know what is your order number? So that we can check your logistics information.
Looking forward to serving you again!
Best regards,
Royaura Customer Service
I got 3 shirts, knew that they would be cheap but they are okay.the stretchy material is recyclables. Don't order any pants bad sizes.
Tip for consumers:
Don’t order the pants, totally wrong size. Shirts are okay, a bit stretchy not real Hawaiian Shirts counterfeits.
Products used:
Shirts were okay, pants would fit a 10 year old.
Hi Lauren R,
We sincerely apologize for all the problems you encountered.
Firstly，we sincerely appreciate for your support for our shirts. Meanwhile, we also are pity that the pants don't fit you well.
Then, we couldn't verify your order by your existing information. Please send the email to support@royaura.com with the title " Sitejabber review+ your order number ". And please reply us the questions below in your email so that we could help you further.
1. Which item(SPU#) do you want to return?
2. Which part of the pants doesn’t fit you well. Such as the size of waist, hip and thigh.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
A huge fan of mid century architecture and vehicles. This shirt says it all. Style, cars, design, cocktails. Great fit, good quality and comfort.
Dear Ray C,
Thank you very much for taking the time to show your support for our products.
Looking forward to your continued purchase from Royaura and hope to serve you again in the future.
Best wishes,
Royaura service Team
My husband find most things uncomfortable to wear. He loves this shirt both for the festive design and for how comfortable it is.
Dear Coleen K.,
Thank you for choosing Royaura. We are delighted to hear our products have met your expectations. Enjoy shopping with Royaura next time~
Best regards,
Royaura Team
2 out of 4 shirts fit poorly. Returned them and still have not gotten a refund. Can[t contact them by phone
Tip for consumers:
Not responsive. be careful.
Products used:
shirts
Hi Stanley S,
We sincerely apologize for all the problems you encountered.
Firstly，sorry that we do not have a phone call service now, however, you can contact us by email support@royaura.com, we will reply your email as soon as we get it. And we will gradually add more contact channels to make it easy for customers to contact us.
Then, generally the refund will be applied for as soon as our warehouse receives the return package. And the money will appear on the account you paid for. Please check your account carefully.
Finally, we couldn't verify your order by your existing information. Please send the email to support@royaura.com with the title " Sitejabber review+ your order number ". We would check it for you.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
Quality of shirt is atrocious. Trying to return it might be even worse. They make it impossible. It's a scam.
Hello,
Thank you so much for taking the time to write to us.
We make it a point to be known for customer service,so this situation caught us a little off guard.
Would you mind reaching out to me with more details about the situation?Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward.
Best regards,
Royaura Customer Service
Best company and products. Outstanding service. I have nothing but praise for all aspects of my experience with this company.
Hello,
Thank you for taking the time to deliver positive feedback on your experience with Royaura. I’m so glad we were able to help you achieve [goal].
Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, I appreciate you sending us this helpful response.
Thanks again,
Best regards,
Royaura Customer Service
The "Hawaiian" shirts are cheap polyester garbage. There is not even a tag on the shirt where it is made or what it is made from.
Products used:
Shirts
Hello,
Thank you so much for taking the time to write to us.
We make it a point to be known for customer service,so this situation caught us a little off guard.
Would you mind reaching out to me with more details about the situation?Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward.
Best regards,
Royaura Customer Service
Shirts look good but are chintzy. Ignored request for refund. Support email is invalid. I'm out $80. Don't make the same mistake
Tip for consumers:
DO NOT BUY FROM THEM
Products used:
Tried to send it all back but they don't respond. I'll donate them to Goodwill.
Hello, I am sorry for what happened to you. Our company has an easy return and exchange service. In order to better help you solve the problem, we would like to know what is your order number? Our customer service center is open 24 hours for you and helps you solve your problems Email: support@royaura.com
I HAVE REQUESTED A SIZE EXCHANGE 4 TIMES WITH no RESPONSE - save YOURSELF the frustration and do NOT deal with this Ghost company - They are the worst I have Ever dealt with. Mike
Tip for consumers:
do not deal with
Products used:
shirts
Hi michael p,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
Generally our service team will reply you in 48 hours. If you did not receive the email, please recheck it with your spam box or junk folder.
You can request to return or exchange the items if you are not satisfied with the order. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
If you have any other questions, please send the email to support@royaura.com. Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
Ordered around the 1st of August. Said it shipped on the 5th. Still no shirt and the tracking number doesn't work. Order #DHDDF*******.
Tip for consumers:
Ensure packages have proper tracking information.
Products used:
Not arrived yet.
Hello,
Thank you so much for taking the time to write to us.
Would you mind contacting me with more details about the situation? It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com
Sincerely,
RoyauraCustomer Service
Worth it! The jacket is very comfortable & it made my entire outfit. It also got many compliments! I love it & definitely do encourage others to buy!
Dear Jack M,
Thank you very much for taking the time to show your support for our products.
Looking forward to your continued purchase from Royaura and hope to serve you again in the future.
Best wishes
Royaura service Team
They very conveniently forget to mention that it will take 25 or more days to get your order until after you have placed your order.
They dont respond to emails
THEY ARE IN CHINA
Hi Carlos L.,
We sincerely apologize for all the problems you encountered.
Firstly, sorry that you are not satisfied with the delivery time. The delivery time depends on the shipping method you choose for the order. And we always strive to provide satisfactory shipping service to our customers. Your understanding will be appreciated.
Besides, generally our service team reply you in 24 hours. If you did not receive the email, please recheck it with your spam box or junk folder.
Fininally, we couldn't verify your order by your existing information. Please send the email to support@royaura.com with the title " Sitejabber review+ your order number ". We will check the order status for you.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
I ordered two shirts from this company and received two relatively acceptable shirts. Not high quality by any means, but the price indicated I was taking my chances in the first place. Then I saw a black shirt they had on sale and decided to take another chance that it would be acceptable because I liked the design a lot. I ordered the black shirt and received a purple shirt instead of black. I requested they send me the correct shirt, and this was the response:
*******@royaura.com
Hello，
Sorry for the delay in your kind reply.
The shirt doesn't have purple color. Maybe there is color difference in the different lights. Please understand.
To avoid the hassle and waiting time of returning, how about we give you a 65% refund and you keep the item? And we also can offer you a 15% coupon on your next purchase. If you still don't accept it, you can send it back to us.
Please write the order number F-royaura******* on the package and send it back to our address:
Attn: Royaura
ZIP Code：*******
Address: 661 Brea Canyon Rd, Suite 7, Walnut, CA.
Their response insults my senses and yet laughable. They simply could have admitted the mistake and sent what I wanted, but instead, flat out lied about the color. It's as if they thought they could gaslight me. However, they were correct in their answer in that it is less hassle for me to accept their offer, so now I have a steeply discounted price on a shirt I don't want because it was less painful to accept their offer than it was to continue to try to correct the problem. That's not the way to keep me ordering things from them in the future.
Addendum: on Sept 17 I received a credit for $19.49 on my credit card statement out of the original $45.98 I was charged for a purple shirt after ordering a black shirt per the above discussion.
Hi Brian F.,
We sincerely apologize for all the problems you encountered.
Firstly, thanks for your feedback so we can keep improving. After all, customer satisfaction and happiness are our pursuit.
Then, for the color difference, we have asked the warehouse to check all remaining stocks, and we also contact the factory to check which part has the problem and to correct for preventing the same issue to happen.
Finally, if you are not satisfied with the item, you can return the item back for exchange or refund. We also have sent the solution to your email, please check and reply to us. We sincerely apologize again for the inconvenience caused to you.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
This shirt is perfect! I attend shows at a local jazz club and the shirt is a hit! Great fit. Comfortable. Good quality.
Dear Jax Fox G.,
Thank you for choosing Royaura. We are delighted to hear our products have met your expectations. Enjoy shopping with Royaura next time~
Best regards,
Royaura Team
Hi, arrived in time, very good customer service, very good quality of fabric by contribution to the price.
Hi Steven R.,
Thanks for your comments and feedback regarding our product. We strive for customer satisfaction and we are pleased to see we succeeded.
For any question, you can easily reach us through: support@royaura.com
Our service team will reply you in 48 hours. If you did not receive the email, please recheck it with your spam box or junk folder.
Thanks for your support again!
Best regards,
Royaura Service Team
Hi, arrived in time, very good customer service, very good quality of fabric by contribution to the price
Dear David F,
Thank you very much for taking the time to show your support for our products. We will go on improving.
If you have any questions, please feel free to contact us again. We will surely help you anytime, have a nice day!
Best regards,
Royaura Team
DO NOT buy from Royaura. Shirts took several weeks to arrive, did not fit and now I am having difficulty getting a return authorization.
Hi Robert B.,
Firstly, during the terrible situation of COVID-19, usually there is a little delay for the package. Hope you can understand that. But we always try our best.
It is really a pity that the clothes do not fit well. Have you referred to our size chart before you place the order? As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product.
You can request to return or exchange the items if you are not satisfied with the order. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
No smell. Easy. Slightly translucent on the body. The print is not as bright and juicy as it was in the description of the goods.
Hi Elton F,
Thanks for your comments and feedback regarding our product. We strive for customer satisfaction and we are pleased to see we succeeded.
For any question, you can easily reach us through: support@royaura.com
Our service team will reply you in 48 hours. If you did not receive the email, please recheck it with your spam box or junk folder.
Thanks for your support again!
Best regards,
Royaura Service Team
Gain trust and grow your business with customer reviews.
Hello,
Thank you for taking the time to deliver positive feedback on your experience with Royaura.
Thank you for your trust. We are honored to have clients like you.
We look forward to your new order!
Best regards,
Royaura Customer Service