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Royaura has a rating of 2.1 stars from 205 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Royaura most frequently mention customer service, credit card, and tracking number problems. Royaura ranks 957th among Men's Clothing sites.
This company responds to reviews on average within 19 days
I continue to have good experiences with their customer service. I have bought dozens of shirts through this website and love them all. Prices are fair and reasonable. Products are unique, stylish, and well constructed. Shirts are rarely found on other, cheaper websites. Want to be one of a kind? Try their shirts and see how many compliments you get - no kidding! Orders ship within one to two weeks. Orders arrive one to two weeks after shipping from origin. Wait time for your order is usually three weeks to one month due to distance between China and the US.
I purchased two shirts from Royaura and actually have no complaints about them. However, I then went back to their website to see if I might be interested in purchasing something else and discovered multiple items with Pro-Donald Trump, Pro-Republican Party and anti-Democratic Party logos and not one item with Anti-Trump, anti-Republican Party or Pro-Democratic Party logos. I am a 27-year U.S. Army retiree with combat-related PTSD (70% disability) who has also been a registered Democrat for over 20 years. The most insulting are items with the logo describing Post Traumatic Stress disease or PTSD as "Pretty Tired of Stupid Democrats". I see these items as a personal attack on myself and all veterans who suffer from PTSD who are Democrats, especially in this election year. I have written directly to the company, requesting that those items either be removed or that they create similar items that have anti-Trump and anti-Republican Party logos. No action has been taken by them. The Pro-Donald Trump, Pro-Republican Party and anti-Democratic Party items are still being sold and no Anti-Trump, anti-Republican Party or Pro-Democratic Party have been made available to purchase.
Great website! That is where Royaura ends as a supplier. At the 30 day mark and still haven't received my purchase. I did receive one piece and the size is so far off of reality. An XL shirt that may (may) fit a 12 year old. Terrible! I will follow up if anything different happens over the next few weeks. So far... No good!
Ordered two hats from Royaura. They were never shipped and money was not refunded. They added on shipping costs. 100% fraudulent website including bogus shipping proof. Reported them to my credit card company who will be refunding my purchase and reviewing case for fraud.
Update: Finally received the hats I ordered after being advised they were delivered on November 4. Sketchy customer service but order was filled and delivered.
Tip for consumers:
Buyer beware. 100% fraud. Items never shipped and no refund.
Products used:
Two hats
Hi William G.,
We sincerely apologize for all the problems you encountered.
We are so pity that you haven't received your order. Generally, the order will be shipped within 3-7 business days once it is placed. Hope you can understand that.
However, we couldn't verify your order number by your existing information. Please send the email to support@royaura.com with the title " Sitejabber review+ your order number ". We would check it for you.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
Received my orders in good condition and I am generally pleased with my multiple purchases. On shirt arrived too small for me, but my grandson loves it. Pants arrived too small, but fit my granddaughter. Not the highest quality, but worth the price paid.
Products used:
Jewelry, shirts
Hi,
It is really a pity that the clothes do not fit you well. Have you referred to the size chart before you place order? As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product.
And we are glad to hear that your grandson and granddaughter like the items. To express our sincerity, we will give you a certain amount of compensation. Please contact us as soon as possible by mail.
Thank you very much for your feedback, we will continue to make improvements for issues.
This is the mailbox for our website: support@royaura.com. If you have any questions, please feel free to contact us again. We will surely help you anytime, have a nice day!
Best regards,
Royaura Team
Is Royaura getting rich using a size chart to justify their ripping us off? It seems you will not get the size you order. Hello, If I were you I would stay away there seems to be nothing fast about this company. I had to write this review because I'm at a loss with Royaura.
Tip for consumers:
Royaura will blame you for not knowing that the clothes you are ordering comes from other Countries so the size chart can be up in the air. American humans are tall maybe others Countries are short.
Products used:
I ordered 4 items and 2 were the wrong size. I will use the two shirts but not the shorts or the long white pants.
Hi Jean M,
It is really a pity that the clothes do not fit well. As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product.
You can request to return or exchange the items if you are not satisfied with the order. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title "sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
Bought 3 shirts. They sent one of the shirts that wasnt at all what i ordered. Want to refund me 25% of the price i paid. No return label. The shirts too small to even wear. Told me i had to pay to return it. The shippings more than the shirt as it has to go to china. DO NOT ORDER FROM THIS " company" they bait and switch! Also the quality of garments is akin to a halloween costume. Complete crap!
Tip for consumers:
DO NOT BUY FROM ROYAURA
Products used:
Shirts
Hi S. K.,
It is really a pity that the clothes do not fit well. Have you referred to the size chart before you placed the order? Each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product.
Considering the higher shipping costs, we have communicated with you for a partial refund. If you want a full refund then the product can be returned to the address we provided and we will issue a refund upon receipt. According to the return policy, the shipping fee for returning the package is to be paid by the customer.
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " Sitejabber review+ your order number ". Our Customer Support Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
These were excellent to use at the beach where they easily kept me cool all day long. They are also so soft and comfortable for wearing for work around the house. They fit and look good so I have worn them out to grocery shop and more as well. I will be buying more colors of these as they are amazing at any price
Hi Anderson B.,
Thanks for your comments and feedback regarding our product. We strive for customer satisfaction and we are pleased to see we succeeded.
For any question, you can easily reach us through: support@royaura.com
Our service team will reply you in 48 hours. If you did not receive the email, please recheck it with your spam box or junk folder.
Thanks for your support again!
Best regards,
Royaura Service Team
I ordered 3 shirts and a pair of shorts. They sent the wrong shorts (different sku, different style, different size). They won't refund my money and want me to pay shipping to return for an exchange. Only 3 of 4 items arrived - took over 3 weeks. Still waiting for a shirt. Shirts are poor quality not worth the price.
Products used:
Shirts
Hello,
Thank you so much for taking the time to write to us.
We make it a point to be known for customer service,so this situation caught us a little off guard.
Would you mind reaching out to me with more details about the situation?Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward.
Best regards,
Royaura Customer Service
Watch out carefully for what you buy here adn the price you pay. It took a while for me to figure out but what these folks do is that they advertise say a shirt at a deep discount but if you look closely is it only for that that size and color. When you change size or want a different color from what the original pitch was, you pay the retail price. I have never seen this done before.
Hello,
Thank you very much for your attention to the products in our store. We would like to explain this question to you here because our company conducts discount promotions for different sizes and colors of the same product. Therefore, the price you see in the advertisement is the price of our discounted colors and sizes, and the prices of other colors and sizes that are not on sale are the normal prices.
Thank you very much for your understanding!
Sincerely,
RoyauraCustomer Service
On their website, it says it will take 3-5 days to process your order. Because they claim it's "hot season" they can't process it on time. They shouldn't say post those days and just say when they're overwhelmed with orders, good luck with getting your orders in time.
Canceling orders is another thing as it would take another 10-20 business days.
These companies are quick to charge you but somehow takes ages to get anything from them—either the item ordered or refund.
Dear customer,
This is the Royaura customer service center. I am very sorry to bring you a bad shopping experience. In order to better help you solve the problem, please provide us with your order number or the email address where you placed the order.
We look forward to your reply and wish you a beautiful day!
Sincerely,
Royaura Customer Service
Purchased five shirts, 2XL, sleeves are short, shirt tails are short and straight. Checked web site shirt tails are extended both front and back. Purchased three pair of casual shorts, 2xl, two are woefully undersized, perhaps a wast of 34-36. Tried to return. I would be responsible for shipping to China, nearly the cost of the shorts.
This company has slick deceptive marketing and poor quality product. Don't buy, you will be disappointed.
Products used:
Summer Tropical shirts, topical shorts.
Hello,
Thank you so much for taking the time to write to us.
Would you mind contacting me with more details about the situation? It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com
Sincerely,
RoyauraCustomer Service
The shirts I ordered weeks ago never arrived. When I asked they told me that they are in customs, then they told me that they're out of customs and will arrive soon. Then when they still did not arrive, they told that the shirts are held up in customs. It's just a robotic excuse. These shirts do not exist. Stay away from this fraudulent outlet.
Update: Even thought they claim they are working on it, the shipment seems stalled at LAX for over 2 weeks now.
Dear Klaus M,
Thank you for choosing Royaura!
Due to the instability during international logistics, the delivery of your order might take slightly longer than you expected. We always strive to provide satisfactory shipping service to our customers.
If you have any questions, please feel free to contact us again by email:support@royaura.com. We will surely help you anytime. Have a nice day!
Best regards,
Royaura Service Team
Honestly, I read a LOT of the negative reviews AFTER I placed my order, and was prepared to be disappointed. Well, I'm delighted instead. The two shirts I ordered are very nice, fit well, look good and they arrived by the date I needed them, by which I mean promptly. So, my experience with this company is very positive and I would/will order again. I'm not a shill nor being compensated in any way for this review, I just had a very good experience and it's only fair to give Royaura their due. As for wrinkles from shipping (a common complaint), a warm iron erased them beautifully.
Products used:
Shirts
Hello,
Thank you for taking the time to deliver positive feedback on your experience with Royaura.
Thank you for your trust. We are honored to have clients like you.
We look forward to your new order!
Best regards,
Royaura Customer Service
I bought this for my husband who has many nice shirts and is a very picky shopper when it comes to clothes. I am pleased to say we both love it! The colors and design are awesome. Quality is great too. Very happy I purchased this for him.
Dear miriam b.,
Thank you very much for taking the time to show your support for our products. We will go on improving.
If you have any questions, please feel free to contact us again. We will surely help you anytime, have a nice day!
Best regards,
Royaura Team
Please don't be dumb like me and buy anything from here! Cheaply priced merchandise, you get what you pay for. If you wear a large, you better buy ac1X, I'm not kidding! I bought 4 shirts, none fit, even if they did, I still wou k d have returned them because the quality was GARBAGE! When I tried returning them, I was told the shipping would cost more than what I paid for them Then they proceeded to tell me why don't I just give them to a friend or family member. What the hell kind of customer service people tell you that? Lol Before you waste your money, read these reviews, we all can't be wrong.
Hi Richard M,
We sincerely apologize for all the problems you encountered.
Firstly, we support a refund or exchange if you are not satsified with the items, please don't worry. However, according to the return policy, the shipping fee for returning the package is to be paid by the customer. Hope you can understand that.
Then, we couldn't verify your order by your existing information. Please send the email to support@royaura.com with the title " Sitejabber review+ your order number ". And please reply us the questions below in your email so that we can help you further.
1. Which item(SPU#) do you want to return?
2. Which part of the item doesn’t fit you well. Such as the size of chest, shoulder, waist, neck, hip and thigh.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
I ordered 4 shirts from Royaura on line as they had photos of clothing and descriptions of them. Unfortunately all the shirts I ordered were listed as cotton-blend material. Weeks later when the 4 shirts arrived, I found them all to 100% polyester. I followed the procedures for returning items as listed on enclosed paperwork which said to get a return activation code and they would then provide a return address. Never was there return code. I emailed and they told me a colleague had already contacted me via email, that was a false statement, never got such an email.
I had to pay $12 to return the shirts with no compensation for their false advertisements. I did receive a full refund but lost over $12 and change to return to fraudulently advertised merchandise. Steer clear from this Royaura, clothing is not as advertised and you will pay out your pocket to get your money back.
Tip for consumers:
They offered me a partial refund initially and I rejected their offer to get 40% or 60% returned
Products used:
None. Cost me more money to return. Out $12 because of their misinformation.
Hi David H.,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
The fabric of clothes is stated in product description for every product. And according to the return policy, the shipping fee for returning the package is to be paid by the customer. Hope you can understand that. We also cover the cost of shipping the product to you.
If you have any other questions, please send the email to support@royaura.com. Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
The batch of shirts I received the Sleeves are extremely short. You know the section in stores that have "Big and Tall" signs. Well Royaura should advertise "Short and Little" or something like that. The material is fine, colors, and the patterns are lovely. I just can't believe someone would make a shirt for short armed people.
Tip for consumers:
They offered me 25% refund if I didn't send the shirts back.
Products used:
None I sent them back
Hello,
Thank you so much for taking the time to write to us.
Would you mind contacting me with more details about the situation? We would like to know what is your order number? Because you are our valued customer, we want to help you solve your problem, we look forward to your reply!
Our Customer Service Center support@royaura.com We would like to work with you to find a solution so that you are satisfied.
Sincerely,
Royaura Customer Service
This is an indirect scam. Here is my experience: First I placed an order for good looking clothes & a hat. Turns out the items were not even made yet. I could watch with some crazy foreign tracking as pieces went between facilities. Then 3 out of 4 items I bought were shipped from CHINA directly. This took about a month & was in 2 shipments. A third alleged shipment never arrived. The quality of the items does not match the pictures & one shirt does not even look similar to the catalog pic. The straw hat was simply mashed flat & put in an envelope with a shirt. In order to return the items, I had to ship them back to CHINA at great expense & then wait on them to process a return. PASS ON ROYAURA!.
Tip for consumers:
This is an indirect scam. Here is my experience: First I placed an order for good looking clothes & a hat. Turns out the items were not even made yet. I could watch with some crazy foreign tracking as pieces went between facilities. Then 3 out of 4 items I bought were shipped from CHINA directly. This took about a month & was in 2 shipments. A third alleged shipment never arrived. The quality of the items does not match the pictures & one shirt does not even look similar to the catalog pic. The
Products used:
shirts & hat
Hi JOHN J,
During the terrible situation of COVID-19, usually there is a little delay for the package. Hope you can understand that. But we always try our best.
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " sitejabber review+ your order number ". Our Customer Support Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
I ordered a shirt and immediately got a message on the ordering site that i would get an email confirmation and tracking. They took payment via PayPal and it came out of my bank. I waited over a week and never got an email. I reached out via their support email and got no response either time.
I will pursue action against them next week after the holiday.
Tip for consumers:
Don't order from them
Products used:
They took my money and won't send product or answer my emails so don't know
Hi Laura S,
We will send you order details for confirmation after you have completed your order, please check your email in the mailbox that you put for your order. Or it may be blocked by your mail server, please check spam.
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " sitejabber review+ your order number ". Our Customer Support Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
I gave you all a 5 Star rating because I Love The shirts my only reason for the title of the review is you promise 10-15 days and all my past orders take at least 30 days. Just wanting honesty as a repeat customer.
Tip for consumers:
No thank you
Products used:
Shirts
I thought I was ordering this gorgeous woven hoodie. What I got was a hoodie with the weaving printed on it, and it was shiny and silky. I will never wear it. The tracking number I have cannot be found, and in order to track the product, I had to download a package tracker which hijacked my browser. I want to return it, but it seems that I have to create an account, and find my package using the tracking number I was given. The tracking number cannot be found. I think that I am SOL. Grrr...
Tip for consumers:
The tracking number did not work, I had to download a tracking app which hijacked my browser, and the item I ordered is awful. I am trying to return it, but am not having any luck.
Products used:
I ordered a hoodie, but it is something I will never wear.
Hello,
Thank you so much for taking the time to write to us.
We make it a point to be known for customer service,so this situation caught us a little off guard.
Would you mind reaching out to me with more details about the situation?Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward.
Best regards,
Royaura Customer Service
Once you make the mistake of ordering something from them you will then be bombarded every day wanting you to order more shirts. If you are lucky, you might receive something from them in a month or so but if you are like me, it will only be a partial order with nothing to suggest why it is partial or if it will ever be fulfilled. And, other than placing an order, good luck trying to communicate with them. Shop with reputable companies and not with this entity.
Products used:
Ordered 4 shirts - 1 of which was never shipped.
Hello,
Thank you for taking the time to deliver positive feedback on your experience with Royaura. I’m so glad we were able to help you achieve [goal].
Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, I appreciate you sending us this helpful response.
Thanks again,
Best regards,
Royaura Customer Service
I would never buy from this company again. If I could rate it a negative rating, I would. Do not waste your money. You are unable or it is very difficult to get an address to send merchandise back to online and they DO NOT SEND any return address information with product, even though it states returns are accepted within 15 days.
Tip for consumers:
A return packing slip with a return address.
Products used:
It says they offer to refund or exchange, however getting the information to send it to is impossible.
Hi susie M,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We support return/exchange items if customers are not satisfied. And in order to give customers a good shopping experience, We offer local US return service.
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " Sitejabber review+ your order number ". Our Customer Support Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
I order a shirt and paid for express shipping. 5-10 days. I did not receive the shirt after 10 days. I contacted them and was told I had not paid for the shirt nor the shipping. I had my order # and proof from my credit card that I had pay for the shirt. I still was told I had not paid for the order. No follow up from them.
Hello,
We sincerely apologize for all the problems you encountered.
Firstly, sorry that you are not satisfied with the delivery time. Due to the instability during international logistics, the delivery of your order might take slightly longer than you expected. We always strive to provide satisfactory shipping service to our customers. Hope you can understand that.
Then, we couldn't verify your order by your existing information. Please send the email to support@royaura.com with the title " Sitejabber review+ your order number ". And we will help to check the order status for you.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
I got fooled TWICE.! I ordered 5 shirts and what I got was the worst constructed things I've ever seen. Hacked together like they used scraps and the sizes were all over the place. One could have fit 1 1/2 people the another was two sizes smaller than the tag. The second time? I was a year between and my dumb arse didn't happen to go back and check. Again the sizing was WAY off. They started the partial refund dance and I threatened to go to the bank and report them as a fraud. ( I had checked back and knew now I was stuck the second time.) Finally after a few back and fourths they gave me the address to return and they still didn't give me the total back. They're in California and I'm in Va. Good luck on them cause I would have stopped off and had a face to face.
Hi ken r,
It is really a pity that the clothes do not fit well. As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product. Before placing the order, we highly recommend that you check our size chart first so that the clothes will fit better.
You can request to return or exchange the items upon receiving the order if you are not satisfied with the order. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " trustpilot+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
Do not purchase anything from this group of bandits! The quality of the material is horrible. They don't print what type of material the shirt is on the shirts to further their deciptive marketing. Their product is made in China and takes weeks to ship to you. They have no contact phone number so you at the mercy of their horrible customer service. Worst of all, they will send the wrong product and expect you to pay the return shipping costs! Only cheats and thieves make mistakes and expect you to pay for their errors! Everything about this transaction is wrong! Do not make the grave mistake of buying this substandard product and have to deal with this rip off company!
Products used:
Poor quality shirts.
Hi Joseph W,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
During the terrible situation of COVID-19, usually there is a little delay for the package. Hope you can understand that. But we always try our best.
If we sent wrong items to you, we will provide you a satisfactory solution, please be assured.
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " sitejabber review+ your order number ". Our Customer Support Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
Gain trust and grow your business with customer reviews.
Hi Glen w.,
During the terrible situation of COVID-19, usually there is a little delay for the package. Hope you can understand that. But we always try our best.
It is really a pity that the clothes do not fit well. As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product. Before placing the order, we highly recommend that you check our size chart first so that the clothes will fit better.
You can request to return or exchange the items upon receiving the order if you are not satisfied with the order. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team