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Royaura has a rating of 2.1 stars from 205 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Royaura most frequently mention customer service, credit card, and tracking number problems. Royaura ranks 957th among Men's Clothing sites.
This company responds to reviews on average within 19 days
I continue to have good experiences with their customer service. I have bought dozens of shirts through this website and love them all. Prices are fair and reasonable. Products are unique, stylish, and well constructed. Shirts are rarely found on other, cheaper websites. Want to be one of a kind? Try their shirts and see how many compliments you get - no kidding! Orders ship within one to two weeks. Orders arrive one to two weeks after shipping from origin. Wait time for your order is usually three weeks to one month due to distance between China and the US.
I purchased two shirts from Royaura and actually have no complaints about them. However, I then went back to their website to see if I might be interested in purchasing something else and discovered multiple items with Pro-Donald Trump, Pro-Republican Party and anti-Democratic Party logos and not one item with Anti-Trump, anti-Republican Party or Pro-Democratic Party logos. I am a 27-year U.S. Army retiree with combat-related PTSD (70% disability) who has also been a registered Democrat for over 20 years. The most insulting are items with the logo describing Post Traumatic Stress disease or PTSD as "Pretty Tired of Stupid Democrats". I see these items as a personal attack on myself and all veterans who suffer from PTSD who are Democrats, especially in this election year. I have written directly to the company, requesting that those items either be removed or that they create similar items that have anti-Trump and anti-Republican Party logos. No action has been taken by them. The Pro-Donald Trump, Pro-Republican Party and anti-Democratic Party items are still being sold and no Anti-Trump, anti-Republican Party or Pro-Democratic Party have been made available to purchase.
I bought 4 shirts and ordered my usual size. The shirt were huge. I tried to contact Royaura at least 6 times called, emailed. Wanted to return the shirts because there junk! No response, then I tried at least for a different size again no response. Save your time and money this company is a ripoff!
The Hawaiian shirts arrived... so I am upgrading review. I would give 4 stars except that one of the shirts lists and shows as white with gray palmtree design on the website, but it is not white at all, it is a very creamy beige with brown palmtree design. I realize that color differentiates online, but then they called it "white". They should call it cream or beige.
The other shirt is pretty good and looks as advertised.
Maybe with some brown shorts the cream colored one will be alright... I do like the searsucker look of the fabric.
Dear,
Thank you very much for taking the time to show your support for us. We will go on improving.
For the one unsatisfactory item, you can request to return or exchange the item if you don't want it. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
If you have any other questions, please send the email to support@royaura.com. Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
My BF and I ordered a couple of Hawaiian style shirts. It estimates delivery in 10 to 25 days. Now that time has come and gone and it hasn't even shipped even though they had send a email that it had shipped... and then they notified him that it hadn't shipped and it will be delayed... so how will these shirts be of any use when it's not even summer anymore by the time he gets them. They should offer refund instead of delay. Not a dependable place to shop.
Order F-royaura******* in case the company wants to make this right.
Tip for consumers:
Not worth it... overseas... no telling when you'll get your items.
Products used:
Not received and don't know when.
Poor Quality. It looks like they take a picture of an original shirt and print that on cheap fabric.Poor customer service, they definitely are scammers!
Hello,
Thank you so much for taking the time to write to us.
Would you mind contacting me with more details about the situation? It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com
Sincerely,
RoyauraCustomer Service
When I read these reviews I was thinking maybe I was wasting my money. WRONG!
The shirt is terrific, exactly as I expected and wanted. And, it arrived in plenty of time for the holiday, Valentines Day. I ordered it on January 19th and received it on January 31st. I did choose expedited shipping, which was good since I hadn't realized all shipping was from China
Products used:
Shirt
Dear Joe R.,
Thank you very much for taking the time to show your support for our products and shipping services.
Looking forward to your continued purchase from Royaura and hope to serve you again in the future.
Best wishes,
Royaura service Team
The only good thing I found with Royaura was the CHAT Customer Service. I used it twice with good results – they were polite, helpful - supplied USPS tracking numbers and their written English was perfect. I feel they do a great job!
I needed to use them because the order was late. Three items, split into two packages – one arrived late and the second seemed to just sit in So Cal with a "partner shipping company" called ACI for two weeks before they sent it on.
Upon opening the orders, I found the items did not match the web site photos well, at all. Expecting a heavier, textured fabric (cotton/linen) what I found was a VERY thin synthetic, of some sort – there are no fabric content labels on the shirts. The sizes are also too small for the stated American size range stated - at least a ½ size. Ruined a BD present in more ways than one.
Never again -
Tip for consumers:
They were not very forthcoming that the products were coming from China.
Products used:
Shirts
Hello,
Thank you so much for taking the time to write to us.
We make it a point to be known for customer service,so this situation caught us a little off guard.
Would you mind reaching out to me with more details about the situation?Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward.
Best regards,
Royaura Customer Service
This company is a scam.
Shirts look better in the pictures. I ordered 4 XXL shirts
Still waiting on 2. Out of the 2 that I received one was a S (small). I followed Royaura return policy.
I sent an email with all the numbers, SKU and ID. Didn't even open the shirt polycine pack. In a replied email from Royaura was requested to send a picture of the shirt. I did.
Now, I get an email back stating that I can give the shirt away and take a 45% back refund. Royaura also said that they are unable to do an size exchange as I requested.
Now I want my money back on the unshipped 2 shirts.
Do not waste your money on this company.
Hello Eric Y,
Thank you for choosing Royaura!
Considering the higher shipping costs, we have communicated with you for a partial refund. If the customer wants a full refund then the product can be returned to the address we provided and we will issue a refund upon receipt. According to the return policy, the shipping fee for returning the package is to be paid by the customer.
We have canceled the order F-royaura54971 already that hasn't been shipped, the funds will return to your paid account.
Thank you very much for your feedback, we will continue to make improvements for issues.
This is the mailbox for our website: support@royaura.com. If you have any questions, please feel free to contact us again. We will surely help you anytime, have a nice day!
Best regards,
Royaura Team
Order a shirt from them. It was "shipped " according to them using Tracking 654. After no tracking information for a month it then showed up at a unnamed sort facility for 3 weeks. Then tracking information said it was delivered at 11pm on Monday. Problem is that I was checking at 7am Monday morning. They said they were "sorry and would resend the shirt. Same thing happened again. Now they offered a 60% refund. BUYER BEWARE!
Tip for consumers:
Scam company using a scam tracking company tracking654.
Products used:
Hawaiian Shirt
Hello,
Thank you so much for taking the time to write to us.
Would you mind contacting me with more details about the situation? We would like to know what is your order number? So that we can check your logistics information. It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com
Sincerely,
RoyauraCustomer Service
I ordered 5 shirts. All of them were advertised as being made of cotton. When they arrived, only 2 were cotton/linen, the other 3 were some sort of plastic/polyester. Very cheap feeling material. I immediately contacted Royaura and informed them of the problem. They said that in order to return something, I have to pay to send it back to China. They refused to pay for the return shipping. I went around and around with them via email about this and they still will pay for me to return the items. So I am now stuck with 3 shirts that I wouldn't even donate to Goodwill due to the horrible material they are made out of. Buyer beware with this company! They shouldn't be selling in the U.S. if they can't stand behind their products and pay for the return shipping. I will NEVER buy from this company again. Horrible Customer Service!
Tip for consumers:
Buyer Beware!
Products used:
There is free shipping on the order but you have to spend at least $90 to get free shipping. They were all advertised as "cotton". Two were, 3 were not. Royaura will not pay for the return. They want me to pay to ship them back to China.
Hello,
Thank you so much for taking the time to write to us.
Would you mind contacting me with more details about the situation? It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com
Sincerely,
RoyauraCustomer Service
On March 25,2022 I purchased 5 shirts from this store. As of May 9,22, I have received only one and it is so poorly made I would not be caught wearing it in my backyard. I have requested a refund and that my order be canceled only to receive 2 meaningless emails. Their website shows multiple ways to reach them but there is no phone number and they don't respond to emails in a reasonable manner. I have ordered products from China with no issues other than usual delays BUT this store is China's worst! Please LOOK BUT DO NOT BUY!
Hi Poppy Y,
Thank you for choosing Royaura!
If there are no special circumstances after the parcel is sent, the parcel will be delivered within 10-20 days. However, due to the impact of the epidemic, the delivery of the package may be delayed. Hope you can understand that.
You can request to return or exchange the items upon receiving the order if you are not satisfied with the order. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
Ill keep this post up to date. I ordered 2 shirts and a pair of shorts. Arrived in about 10 days. I normally buy 2x but ordered a 3x shirt and 3x shorts because their chart said 3x shorts would fit a 48" waist. The 3x shirts are tight and not an ordinary 3x. The 3x shorts are not even close to 3x. So I sent an email today, 27 June to Royaura support telling them I want to return the shorts. Ill let you know what happens. If you buy something, you should consider ordering several sizes larger than you usually would buy.
Tip for consumers:
Consider ordering larger sizes than you need.
Products used:
Shirts
Horrible cheap plastic $1 shirts (not "breathable), wrong size (their chart is inaccurate) and NO RETURNS possible ("You will have to pay for shipping to China. And it will get LOST"). So they lie about the quality of the shirts, and lie about the no-hassle returns. Truly a rip-off scheme and they are just laughing at those gullible HONEST Americans.
Hi Adam T.,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
You can request to return or exchange the items upon receiving the order if you are not satisfied with the order. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " sitejabber review+ your order number ". Our Customer Support Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
The ads look enticing, but beware - the quality of the merchandise is VERY shoddy - and if you read the fine print, what they tout as cotton/linen is literally made from recycled tires! Worse the items are shipped directly from China and tale about a month to get here. They claim they will respond back from customer service in 24-48 hours and provide a return address if not satisfied - they didn't get back to me for a week - and then you CANNOT return them to a US distributer but must mail back directly TO China - which is outrageously expensive (which they count on you NOT doing). I contacted my credit card company and due to the fraudulent nature of the company, they simply removed the charge. I donated the crappy merchandise, but it was a huge hassle dealing with this mess, Buyer beware!
Tip for consumers:
DON'T! You'll regret it.
Products used:
None - the quality was so abysmal I donated to charity
Hi DW G.，
We sincerely apologize for all the problems you encountered.
Firstly, generally our service team reply you in 24 hours. If you did not receive the email, please recheck it with your spam box or junk folder. And in order to give customers a good shopping experience, we provide a US return address now. Hope you can understand that.
Then, we can't verify your order by your existing information. Please send the email to support@royaura.com with the title " Sitejabber review+ your order number ". And please reply us the questions below in your email so that we can help you further.
1. Which item(SPU#) do you want to return?
2. Please take some pictures of the items you received, we will give a feedback to our factory for improving.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
Pockets sewed on too high and crooked. Had to return the defective shirt. They wouldn't cover the cost of shipping and I still haven't received my money back more than a month later.
Products used:
Shirt
Hello,
Thank you so much for taking the time to write to us.
Would you mind contacting me with more details about the situation? We would like to know what is your order number? So that we can check your logistics information. It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com
Sincerely,
RoyauraCustomer Service
I am very impressed with these shirts! I got them for my husband and each (& every!) time he wears one, he always gets lots of compliments. They wash well (hang dry!) and look great!
Tip for consumers:
Most unusual, well made shirts for 3xl!!
Products used:
Men’s shirts
I ordered shirts two weeks ago. Royaura delineates 3-5 business days for processing. Why does your tracking information still delineate "processing" for my order?
Hi Michael M,
We sincerely apologize for all the problems you encountered.
We have checked your order, all items in your order have been shipped already, the tracking numbers are 4209822192612927005478010014424330, XYYEX0028186857YQ. Your understanding will be appreciated.
Generally you could expect to receive the order in 10-15 business days with standard shipping. We appreciate that you could wait patiently for the parcels to arrive, we will also keep rushing the shipping company, please don't worry.
If you have any further questions, just send us a short message to support@royaura.com. We are always be here.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
I mistakenly ordered two of the same Hawaiian shirts recently. They worked with me on a refund promptly and fairly. They made an honest effort. I'm satisfied.
Dear John Y,
Thank you very much for taking the time to show your support for our services.
Looking forward to your continued purchase from Royaura and hope to serve you again in the future.
Best wishes
Royaura service Team
I was pleasantly surprised. You never know when ordering an unfamiliar brand online. The XL perfectly fit my athletic build a bit loosely as I prefer.
Hi Peter G,
Thanks for your comments and feedback regarding our product. We strive for customer satisfaction and we are pleased to see we succeeded.
For any question, you can easily reach us through: support@royaura.com
Our service team will reply you in 48 hours. If you did not receive the email, please recheck it with your spam box or junk folder.
Thanks for your support again!
Best regards,
Royaura Service Team
This Place Is A Scam Never Received My Order And Contacted Customer Service And No Help Provided Giving Me Excuses And Back And Forth Info Cannot Track The Order At All As Of Now I will File For Legal Action
Tip for consumers:
I Do Not Recommend To Buy From This Scam Company Leaga Action Will Be Filed
Products used:
Shirts
Hello AYMAN K,
Thank you for choosing Royaura!
Your order F-royaura93508 has arrived at your local which waiting for you pick up package soon. The tracking number is 420925539261290227365663557424.
You can check on website https://t.17track.net/en#nums=420925539261290227365663557424
Please contact the local post office to pick it up as soon as possible.
If you have any other questions, please feel free to contact us again at：support@royaura. Com. We will surely help you anytime, have a nice day!
Best regards,
Royaura Team
Unlike a LOT of other people who order clothes from this CHINA company I paid with a credit card. My order of $120++ NEVER had been delivered, not one single item! 6 weeks later I called my CC company and they reversed the charge. This all happened AFTER at least 30 emails from me and all the company said EVERY TIME was be patient... What do you expect from a Chinese government owned company? You're right, NOTHING!
Tip for consumers:
Don't use a debit card unless you're mad at your money....
Products used:
Shirts and shorts
Hi Timothy M,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
Due to the instability during international logistics, the delivery of your order might take slightly longer than you expected. We always strive to provide satisfactory shipping service to our customers. Hope you can understand that.
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " Sitejabber review+ your order number ". Our Customer Support Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
I bought two of these shirts (both XL). The colors are true to the online images, they hang on me nicely (not tight or baggy; just right), and they feel good on my skin.
Dear Jordan T.,
Thank you for choosing Royaura. We are delighted to hear our service and products have met your expectations. Enjoy shopping with Royaura next time~
Best regards,
Royaura Team
I felt that this company was not reliable when, after I placed the order, they asked me for personal information that seemed irrelevant to the purchase. Why would they need my passport number to verify the delivery? I contacted their customer service and told them that I would not give them this information and that I wanted to cancel my order. They assured me that the item would be sent without the added information. It has not been sent! I wish I had seen the other reviews before I got involved with the company. STAY AWAY FROM THIS COMPANY!
Tip for consumers:
I think this is a fraudulent company. They charged me for the shirt I purchased and never sent one.
Products used:
None
Hi Laura S,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
Sometimes because the customer's shipping address and billing address are inconsistent, we will contact the customer to provide relevant information to ensure the safety of the account. Hope you can understand that.
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " Sitejabber review+ your order number ". Our Customer Support Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
I have yet to receive any info on my orders so I can't really make a honest review. I've read other reviews and decided to take the chance and ordered twice...
Tip for consumers:
Sign up first so you get welcome email with discount for you, I had already finished order and paid before I got my discount code. There is also a code for your first order too bit again didn't see it til order was placed.
Hello,
Thank you for taking the time to provide positive feedback about your experience at Royaura.
Thanks for your trust. We are honored to have customers like you. We have applied for 18% Coupon XH18 for you, you can enjoy 18% discount on your order.
We look forward to your new orders!
Sincerely,
Rongyala Customer Service
Never be disappointed in products are Customer Service. Thy do business the old fashion way, as helpful as thy are able even when not completing Order that was my fault.
Ordered, Shipped, Received, unpacked and came ready for hanger. Wire all day then into washer& Dryer, came out ready for hanger until choice to wear again. Just about care free as it comes, and company customer service is like old fashion service. Responsive and Respectful
I like to quite a lot wear Native American themed tee-shirts when it's milder outside. Fit is "as expected". I ordered my usual tee-shirt size and the fit is good, as expected.
Dear Jhon W.,
Thank you for choosing Royaura. We are delighted to hear our service and products have met your expectations. Enjoy shopping with Royaura next time~
Best regards,
Royaura Team
Yea most of the shirts are too cheesy, but a few I liked. Don't waist your money on expedited delivery though, they both still took 2 1/2 weeks, and the delivery charge doubles the price of the item.
Hello,
Thank you so much for taking the time to write to us.
Here is a link about our company's logistics delivery time, you can learn more about delivery from here: https://www.royaura.com/information/shipping-delivery
Would you mind contacting me with more details about the situation? I would appreciate if you could shed more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com
Sincerely,
RoyauraCustomer Service
Gain trust and grow your business with customer reviews.
Hello,
Thank you so much for taking the time to write to us.
We make it a point to be known for customer service,so this situation caught us a little off guard.
Would you mind reaching out to me with more details about the situation?Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward.
Best regards,
Royaura Customer Service