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Royaura has a rating of 2.1 stars from 205 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Royaura most frequently mention customer service, credit card, and tracking number problems. Royaura ranks 957th among Men's Clothing sites.
This company responds to reviews on average within 19 days
I continue to have good experiences with their customer service. I have bought dozens of shirts through this website and love them all. Prices are fair and reasonable. Products are unique, stylish, and well constructed. Shirts are rarely found on other, cheaper websites. Want to be one of a kind? Try their shirts and see how many compliments you get - no kidding! Orders ship within one to two weeks. Orders arrive one to two weeks after shipping from origin. Wait time for your order is usually three weeks to one month due to distance between China and the US.
I purchased two shirts from Royaura and actually have no complaints about them. However, I then went back to their website to see if I might be interested in purchasing something else and discovered multiple items with Pro-Donald Trump, Pro-Republican Party and anti-Democratic Party logos and not one item with Anti-Trump, anti-Republican Party or Pro-Democratic Party logos. I am a 27-year U.S. Army retiree with combat-related PTSD (70% disability) who has also been a registered Democrat for over 20 years. The most insulting are items with the logo describing Post Traumatic Stress disease or PTSD as "Pretty Tired of Stupid Democrats". I see these items as a personal attack on myself and all veterans who suffer from PTSD who are Democrats, especially in this election year. I have written directly to the company, requesting that those items either be removed or that they create similar items that have anti-Trump and anti-Republican Party logos. No action has been taken by them. The Pro-Donald Trump, Pro-Republican Party and anti-Democratic Party items are still being sold and no Anti-Trump, anti-Republican Party or Pro-Democratic Party have been made available to purchase.
Love all the modern designs and styles. Really special and eye catching. Patterns for all ages and sizes big men, too.
I clicked too fast and ordered the wrong size. I sent an email asking to change the size and was quickly answered by email with the problem solved!
Products used:
Shirt
It fits very well as well feels great. This product is done right and fits well. I do not do reviews but this one i had to. Awesome product.
Dear David G,
Thanks for your feedback and support.Our website will launch new products from time to time, welcome to continue to pay attention to us. Enjoy shopping with Royaura next time~
Thanks for your support again!
Best regards,
Royaura Customer Service
This shirt is so cool! Fit is as expected and the material is really good too. Bought it as a gift for a friend and they really liked it.
Dear Paul M,
Thanks for your feedback and support.Our website will launch new products from time to time, welcome to continue to pay attention to us. Enjoy shopping with Royaura next time~
Thanks for your support again!
Best regards,
Royaura Customer Service
Very good product corresponding to the description good seller also the product arrived after 10 days.
Dear Miller T.,
Thanks for your feedback and support.Our website will launch new products from time to time, welcome to continue to pay attention to us. Enjoy shopping with Royaura next time~
Thanks for your support again!
Best regards,
Royaura Customer Service
Ordered shirts WEEKS ago. All it says I'd processing. The one shirt that days shipped has no tracking. Terrible service
Hello,
Thank you so much for taking the time to write to us.
We make it a point to be known for customer service,so this situation caught us a little off guard.
I am very sorry to bring you a bad shopping experience, we would like to know what is your order number? So that we can check your logistics information., if you have any questions, please contact our customer service center support@royaura.com
Best regards,
Royaura Customer Service
After ordering my Credit Card was stolen to use for Airline tickets beware! Of this Company fraudulent
Hi Bob P.,
We sincerely apologize for all the problems you encountered.
Firstly, our company is true and legitimate. And we will not collect and disclose your card information when you place an order. Your understanding will be appreciated.
Then, we couldn't verify your order by your existing information. Could you please check if you place the order in our store? And if your credit card is stolen, we highly recommend that you could contact the police and your bank to check more details.
If you require any further information, feel free to contact us. We are always be here.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
Thank you very much T-shirt Super everything corresponds to the table size. My husband is happy. I'll order another one.
Hi,
Thanks for your comments and feedback regarding our product. We strive for customer satisfaction and we are pleased to see we succeeded.
For any question, you can easily reach us through: support@royaura.com
Our service team will reply you in 48 hours. If you did not receive the email, please recheck it with your spam box or junk folder.
Thanks for your support again!
Best regards,
Royaura Service Team
Shirts run small, cheap material poor press job loose strings all over simple chinese garbage would never buy again
Tip for consumers:
dont
Products used:
shirts
Hi scott b.,
Firstly，we sincerely apologize for your dissatisfaction with the size, fabric, quality workmanship of our products. Please don't worry, we would like to provide you a satisfactory solution.
Then, we couldn't verify your order by your existing information. Please send the email to support@royaura.com with the title " Sitejabber review+ your order number ". And please reply us the questions below in your email so that we could help you further.
1. Which item(SPU#) do you want to return?
2. Please take some pictures of the item for us.
2. Which part of the item doesn’t fit you well. Such as the size of chest, shoulder, waist, neck, hip and thigh.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
These shirts are very comfortable and light weight. I received numerous compliments for each design.
Hi alan f.,
Thanks for your comments and feedback regarding our product. We strive for customer satisfaction and we are pleased to see we succeeded.
For any question, you can easily reach us through: support@royaura.com
Our service team will reply you in 24 hours. If you did not receive the email, please recheck it with your spam box or junk folder.
Thanks for your support again!
Best regards,
Royaura Service Team
Ordered three shirts only got two. Sent emails asking them to fulfill my order. No response. Avoid doing business with this company.
Products used:
Royaura retro bowling shirts
Hi MICHAEL P.,
Sorry for all the problems you encountered.
Firstly, generally our service team replies you in 24 hours. If you did not receive the email, please recheck it with your spam box or junk folder.
Then, sometimes our products are shipped out from different factories, so the items in your order may be delivered separately. Hope you can understand.
Finally, we can't verify your order by your existing information. Please send the email to support@royaura.com with the title " Sitejabber review+ your order number ". We will check the status of the last item for you.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
VERY POOR! CUSTOMER SERVICE. They get your money and then, nothing from them, & no one to talk to about orders placed. No phone number or email to talk to anyone about your orders placed. I have sent them a lot of money for merchandise, and NOTHING, but one damn shirt sent to me. Nothing else has has been delivered, and they still have a lot of my money, and they keep hiding the merchandise, that I have been viewing, and then showing it again after I have placed an order so as to bill me again for shipping, making me order more so as to run up their High shipping cost. I ordered a large quantity of merchandise, to more than qualify for the amount needed for free shipping, and they still charged me for shipping, which is extremally high for shipping less than one pound $12.99 I think this company needs to be investigated by the Attorney General and if they don't get me my merchandise very soon, I personally am going to start and investigation in to their operation tactics John Creech Please contact me ASAP at my email: *******@bellsouth.net, before I start an investigation into your company
Tip for consumers:
DON'T BUY anything from Royaura. They so far have proven to be a fraud, when it comes to you receiving your merchandise and orders, after your payment has been received by their company, for merchandise and especially don't count on any follow up from customer service. There is none. Please be warned. I found out the hard way that they only have a 2.9 rating from all of their customers. I do have credit card statements, to back up all of my claims, incase your are curious:*******@bellsouth.net
Products used:
mostly shirts and one pair of pants
Hi John C,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will send you order details for confirmation after you have completed your order, please check your email in the mailbox that you put for your order. Or it may be blocked by your mail server, please check spam.
We offer free shipping on order over $79. Please understand. Your first order F-royaura110801 is under $79 and you pay for shipping, your second order F-royaura113015 is over $79 and it is free shipping.
You can track stauts of your orders anytime on our website
https://www.royaura.com/pages/service-track-order-submit
If you have any other questions, please send the email to support@royaura.com. Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
Very likely you are already a Royaura.com (just one of the websites traced back to TedHair Limited, Hong Kong Companies Registry *******) customer and are here because something went wrong. I feel your pain. Based upon other bad experiences from most international retail, I usually do my research into their policies and especially the business address first. Sadly I clicked on buy before doing that with Royaura.com. Same mistake. Same outcome.
Nine days just to to get my items into shipping from China. One item arrived within two weeks. The other was last seen 30 days ago just 500 miles away in the USA. All USA carriers would consider the shipment officially lost at this point. Unfortunately, there has been an almost daily email banter of excuses and inconsistencies on the party of Royaura.com. Wrong tracking numbers, "COVID blockade", and more. One message alleged that my shipment was unable to be delivered because I had moved, complete with screenshot. However, using that same tracking number found a completely different address and circumstances lending one to believe that some amount of digital manipulation had been involved. This poor customer service borders on unethical and seems to be a trend in reading other reviews of this company. Thankfully, AMEX stepped in and initiated a charge-back with little review, which speaks volumes in itself.
The item that did get delivered was cartoonishly too small for international sizing standards and was basically just a photo print of actual quality textiles. Returning the garment under the Royaura.com policy would waste further money and time all for the gamble that I might end up in the same place again.
If you are lucky enough to be doing such pre-purchase research yourself, consider this solid validation that you should delete Royaura.com from your browser permanently.
Tip for consumers:
Avoid doing business with Royaura.com. Questionable business practices.
Hi Zeigh O,
Thank you for choosing Royaura!
Due to the instability during international logistics, the delivery of your order might take slightly longer than you expected. We always strive to provide satisfactory shipping service to our customers.
We ship the goods to the shipping address that you put for the order. And we cannot change the address for you after it has been shipped. Hope you can understand that.
It is really a pity that the clothes do not fit well. As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product. Before placing the order, we highly recommend that you check our size chart first so that the clothes will fit better.
You can request to return or exchange the items upon receiving the order if you are not satisfied with the order. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
If you have any other questions, please send the email to support@royaura.com. Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
I like serving good customer service and I appreciate geed design I been complemented from friends abut style even though I'm in my seventies
Products used:
Shirts summer style and sweatshirt
Hello,
Thank you for taking the time to deliver positive feedback on your experience with Royaura.
Thank you for your trust. We are honored to have clients like you.
We look forward to your new order!
Best regards,
Royaura Customer Service
The variety of shirt designs and prints is very wide ranging, colorful and unique.
Pricing is reasonable and not expensive..
Tip for consumers:
You need patience to go through options as there are plenty to choose from.
Products used:
shirts
Hello,
Thank you for taking the time to deliver positive feedback on your experience with Royaura. I’m so glad we were able to help you achieve [goal].
Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, I appreciate you sending us this helpful response.
Thanks again,
Best regards,
Royaura Customer Service
Royaura... PERFECT sizing well I ordered my size and one bigger, my size fit perfect!, worth to wait...
Dear NELSON W.,
Thank you for choosing Royaura. We are delighted to hear our products have met your expectations. Enjoy shopping with Royaura next time~
Best regards,
Royaura Team
I really like the layout of your webpage. I also like the ease of the transaction. I am looking forward to receiving the shirts. Thank you
Products used:
I bought 4 summer shirts
Hello,
Thank you for your positive comments and feedback. We would like to know what is your order number? So that we can check your logistics information.
Looking forward to serving you again!
Best regards,
Royaura Customer Service
I've purchased from Royaura 3 times in the last few months. Service is terrific, quality & selection awesome!
Products used:
Hawaiian shirts
Hello,
Thank you for taking the time to deliver positive feedback on your experience with Royaura. I’m so glad we were able to help you achieve [goal].
Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, I appreciate you sending us this helpful response.
Thanks again,
Best regards,
Royaura Customer Service
Sent several emails over the past week and not getting any response, even though their website says they will contact me within 24hrs.
Products used:
Shirts
Hi Rodney F.,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
Generally our service team will reply you in 48 hours. If you did not receive the email, please recheck it with your spam box or junk folder.
If you have any other questions, please send the email to support@royaura.com. Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
Seriously Royaura. 76cm = 3XL
35% refund offered if I send the shorts back to the US from Australia
A disgrace to All American retailers
My photo shows my 3XL shorts against Royaura's
Tip for consumers:
If your order goes wrong, they offer ridiculous remedies, that cost you even more than just keeping the poor quality product
Products used:
Shirts
Hi Doug L.,
Firstly，please accept our sincerest apologies for all the inconvenience this shopping experience has caused to you. However, the sizes of items are slightly different due to the styles and designs, and every item has its own size chart listed in the product description. Your understanding will be appreciated.
We have provided partial refund as compensation and you don't need to return to the item back to us. If you don't accept the proposal, you also could contact us to return the item to get a full refund.
Then, we couldn't verify your order by your existing information. Please send the email to support@royaura.com with the title " Sitejabber review+ your order number ". And please reply us the questions below in your email so that we could help you further.
1. Which item(SPU#) do you want to return?
2. Which part of the item doesn’t fit you well. Such as the size of chest, shoulder, waist, neck, hip and thigh.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
Shirts are Two Sizes smaller than America's measurements... And 'Exchanges' are not possible.
Final THought... ROYAURA is a SCAM
Tip for consumers:
simply do not use ROYAURA.
Products used:
4 shirts.... ALL too small... Exchanges not possible.
Hi Colorado C,
It is really a pity that the clothes do not fit well. As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product. Did you refer to the size chart before you placed the order?
You can request to return or exchange the items upon receiving the order if you are not satisfied with the order. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
Ordered goods that were NOT AS ADVERTISED
Sent them back...received full refund.cost 25.00 to return
Tip for consumers:
very poor quality of fabrics
Products used:
shirts
Hello,
Thank you so much for taking the time to write to us.
Would you mind contacting me with more details about the situation? It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com
Sincerely,
RoyauraCustomer Service
TOOK MY MONEY AND NEVER DELIVERED ANYTHING TO ME AND THE CUSTOMER SERVICE IS HORRIBLE//// STAY AWAY FROM THESE CROOKS
Tip for consumers:
TOOK MY MONEY AND NEVER DELIVERED ANYTHING TO ME AND THE CUSTOMER SERVICE IS HORRIBLE//// STAY AWAY FROM THESE CROOKS
Hello,
Thank you so much for taking the time to write to us.
We make it a point to be known for customer service,so this situation caught us a little off guard.
Would you mind reaching out to me with more details about the situation?Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward.
Best regards,
Royaura Customer Service
I HAVE SCREEN SHOTS of $21 price that CHANGE to $26 at check out.
I'LL WAIT FOR ROYAURA to contact me to fix this.
Thank you.
Bruce
Tip for consumers:
Toughererbtoborder on Android than from Apple.
I'm very glad that you like our company's products. Our order coupons are free shipping after $79. If the order is less than $79, you need to pay the shipping fee. We look forward to your order!
Gain trust and grow your business with customer reviews.
Hello,
Thank you for taking the time to deliver positive feedback on your experience with Royaura.
Thank you for your trust. We are honored to have clients like you.
We look forward to your new order!
Best regards,
Royaura Customer Service