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Royaura has a rating of 2.1 stars from 205 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Royaura most frequently mention customer service, credit card, and tracking number problems. Royaura ranks 957th among Men's Clothing sites.
This company responds to reviews on average within 19 days
I continue to have good experiences with their customer service. I have bought dozens of shirts through this website and love them all. Prices are fair and reasonable. Products are unique, stylish, and well constructed. Shirts are rarely found on other, cheaper websites. Want to be one of a kind? Try their shirts and see how many compliments you get - no kidding! Orders ship within one to two weeks. Orders arrive one to two weeks after shipping from origin. Wait time for your order is usually three weeks to one month due to distance between China and the US.
I purchased two shirts from Royaura and actually have no complaints about them. However, I then went back to their website to see if I might be interested in purchasing something else and discovered multiple items with Pro-Donald Trump, Pro-Republican Party and anti-Democratic Party logos and not one item with Anti-Trump, anti-Republican Party or Pro-Democratic Party logos. I am a 27-year U.S. Army retiree with combat-related PTSD (70% disability) who has also been a registered Democrat for over 20 years. The most insulting are items with the logo describing Post Traumatic Stress disease or PTSD as "Pretty Tired of Stupid Democrats". I see these items as a personal attack on myself and all veterans who suffer from PTSD who are Democrats, especially in this election year. I have written directly to the company, requesting that those items either be removed or that they create similar items that have anti-Trump and anti-Republican Party logos. No action has been taken by them. The Pro-Donald Trump, Pro-Republican Party and anti-Democratic Party items are still being sold and no Anti-Trump, anti-Republican Party or Pro-Democratic Party have been made available to purchase.
Don't buy anything from or with the Royaura name! BUYER BEWARE! Off-size, cheaply-made product! No refunds!
Tip for consumers:
Don’t buy
Products used:
None-useless!
The shirts are great but do they really need a month to ship them to Texas?
Hello,
Our company's headquarters is in Hong Kong, here is our company's detailed information about logistics and transportation:
https://www.royaura.com/information/shipping-delivery
Free shipping after our order coupon is over $79. There is a size chart under each of our products. Please measure and choose the size that suits you to buy. If you like to wear loose, we recommend that you choose a larger size!
Our products are designed by Paris fashion designers, classic and fashionable coexist!
We look forward to your order!
Best regards,
Royaura Customer Service
DHDDF******* This is my order number
I ordered things for my husband for Valentine's Day, it's now March 1st and 4 items from this order have not shown up, not to mention I ordered one shirt for my father as an early Father's Day gift and the shirt was ordered from the fifties shirt to match the hat I ordered, got the hat and the shirt they sent with it was not the shirt I ordered, the substituted the whole puncher shirt and sent it instead, and when I contacted them about it telling them I wanted the shirt I originally ordered the made in the fifties shirt, I got the same blanket robo responses and No resolution and again never received an email stating anything had been sent with tracking numbers or anything. And then when I asked for a tracking number, just gave me some tracking number that let me know when it was released from customs. Never received a tracking number for when it was state side. So, still haven't received more than half my order and a shirt I didn't order and didn't receive a shirt that I did order. So, I'll find some other place to order for my dad and husband going forward. Customer service is bad, and the amount of time to get items you order is way too long, and they will send things or substitute things you have ordered. Better screen shot your order at time of placing the order also! So as you see in the photos the black whole puncher shirt wasn't what I ordered at all, was supposed to be a grey built in the fifties shirt that match the cap in the order. Also, the gift they send was some Santa pendant they said, was some cheap ridiculous looking moose thing that looked like my 7yr old put together. No gift at all, I could find better gifts at the freakin dollar store! Find another place to order from! And non of their customer service reps are real! They never offered to send me the correct shirt for my dad, or provide me a tracking order for the rest of my order in the states!
Tip for consumers:
Don’t order!!
Products used:
Husband still has to try on, have found we ordered sizes for his size, but clearly they are using not usa sizes and most his clothes where way to small, he wears an XL all the clothes where fitting like a men’s medium! Clearly over seas sizes are different from the USA sizes, but they should post that on the site or state that, because clearly an XL size here is a XXXL on their site! And again one shirt didn’t arrive and they sent a shirt I didn’t order, nothing fits and can’t get ahold of a real person and no refunds or a way to send this stuff back and get the correct sizes or a refund, spent way too much t learn a hard lesson!! Won’t happen again!! Worst part was I actually liked their stuff from what I saw!
Hi Sarrah D.,
We sincerely apologize for all the problems you encountered.
Firstly, sorry that you are not satisfied with the delivery time. Due to the instability during international logistics, the delivery of your order might take slightly longer than you expected. We always strive to provide satisfactory shipping service to our customers. Hope you can understand that.
The remaining items in your order are in transit, the tracking numbers are 4203630192612927005850000003452956, XYYEX0028186854YQ. You could track the status via https://t.17track.net/en#nums=XYYEX0028186854YQ,4203630192612927005850000003452956. We appreciate that you could wait more days and you will get the packages soon.
Then, We appreciate that you could send the email to support@royaura.com with the title " Trustpilot review+ your order number ". And please reply us the questions below in your email so that we could help you further. We also have sent an email to you, please check it.
1. Which item(SPU#) do you want to return?
2. Which part of the item doesn’t fit you well.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
Look like they would keep you very cool and comfortable through the summertime... Thanks guys...
Dear Carter Elliott,
Thanks for your feedback and support.Our website will launch new products from time to time, welcome to continue to pay attention to us. Enjoy shopping with Royaura next time~
Thanks for your support again!
Best regards,
Royaura Customer Service
J'adore votre site,des produits que l'on ne trouve pas dans nos commerces,je cherchais ce genre de chemise mais introuvable, sauf chez vous, déjà 4 d'arrivé,, tres bonne qualité tres content, un grand merci.
Tip for consumers:
que la qualité est excellente
Products used:
chemises
Bonjour,
Merci d'avoir pris le temps de nous faire part de vos commentaires positifs sur votre expérience avec Royaura.
Merci de votre confiance, nous sommes honorés d'avoir des clients comme vous.
Nous attendons avec impatience votre nouvelle commande!
Cordialement,
Service Clientèle Royaura
Gain trust and grow your business with customer reviews.
Hi,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " sitejabber review+ your order number ". Our Customer Support Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team