RueLaLa

This is my first time ordering from Rulala, and I've had no issues whatsoever. I purchased a line of the D24K facial products, and I've not had any issues with shipping; My items arrived within 5 days of ordering. I do, however, wonder how they can sell a $2300 face treatment for $47. I've never tried this particular brand, so I have nothing to compare it to. The top of the cream jar was scratched, so maybe it was a return and they damaged it out? So far, for me, it's been a pleasant and easy process. I just hope what I bought isn't some random lotion they put in a fancy jar. I guess we will see.

Wendy Williams seems to endorse Ru La La. I've never ordered from Ru La La until they advertised these really nice handbags. I ordered 2 immediately and that was well over 2mths ago. Haven't received anything except a People magazine subscription and from reading the reviews, I'm glad! I researched this supposed "designer" bag and the price was much lower at Target... Maybe we should complain to Wendy so her show would consider not doing business with Ru La La. I hope Wendy's clothing line isn't this unprofessional and unreliable.

Terrible customer service! First, my shipment took an excessive amount of time to arrive. Then, a part of my purse was missing (strap). After 3weeks of back and forth, I was able to finally get a return authorization and I shipped it back the next day. Over a week since they confirmed they received it back and I'm still waiting for my credit card to be refunded. Very painful, and I will never shop with this site again and will definitely not recommend anyone else to shop here!

This is my 3rd time ordering from Rue lala, I spend 2000 on 2 orders in total and it was a waste.
1. Alexander McQueen bag someone switch my large out to a medium for the price of the large. I was credited 49.99 plus order price
2. Balenciaga cap and bag my items stated in email shipped yet No tracking info on Fed ex. Items werent replaceable no Supervisor available. No one held accountable

They don't adhere to their shipping guidelines and don't care. Don't order from them unless you don't need the item for a month. I'm out the $60 I paid and now have to spend another $100 to get what I need today.

I will not go back to this website. My worst online shopping experience! So I ordered 2 items, they promised me that I can receive it by December 24. It didnt, and did not shipped after 3 processing days. Suddenly, they told me that one of the item has been cancelled. When I received the other item, it was in wrong size. I was asking if they can do anything for the whole inconvenience, all they do is refund my shipping only. I am extremely disappointed, I do not recommend and will not go back here!

2 years ago I wrote a review on how Rue La La sold me a fake LV bag, I've been reading many other reviews on how people have been victims of fraud as well and have not received a refund for the items purchased. Let me share with all of you what I did after, in order to get a refund, which I did. I went to the business bureau website and filed a complaint. I wrote down in details what happen and provided pictures. I was constantly checking for a response and only through that I was able to get a refund back. Everyone who has not yet gotten a refund should try it. Contact the business bureau and file a complaint against Rue La La. Good Luck Everyone!

Ok, so I thought I was getting a great deal by buying Predire Paris skin product at 95% off. I was like, hmm i never heard of Predire but 95% off is a real good deal so i'll buy it. Then I remembered my dad always told me that if a deal is too good to be true, then it's not true. So I did some digging, and guess what I found. Have you ever walked through malls and get stopped by someone trying to try cream on you and hard sell you? Well that's Predire "and their other various brands" booth. They often show you their website selling the same cream for $1000 plus and hoping you would buy if they give you 95% off. So, from what I learned is that Ruelala carries a lot of no-name brands and they jack up the retail price then give you amazing discount to sell those products at a price they should have been priced at to begin with. So, you are not getting a deal on Ruelala, you are getting a fair price, but no deal though. Lol

I cannot loginto my account, even tried to reset password. In my account there are store credit from returns (don't know why they do not refund to my credit card). So I called customer service, I was put on hold for 30 minutes+, no customer representative answered. I don't know how long to wait. I tried another time calling, same thing that it asked me to stay in line, and I waited 30+ minutes. Still no one answered. I lost $100 with no access to my account, and cannot reach out to their customer service.

Buyer beware as you are not getting what they promise. I bought 2 Donald Philner shoes at $169 each. Upon receipt, the box smelt extremely funny but I decided to just air it out, BIG MISTAKE. After wearing the shoes I broke out with a horrible foot rash. They offered a whopping $20 credit for their $330 shoes that I have to throw away. I had purchased before and had incorrect sizes sent to me and had to pay for the return of the product. Buyer beware as the discounts are not worth the overall cost you will supposedly save.