RueLaLa

I ordered two sets of luggage, the delivery date passed. So I called, first she said they just got shipment in and was about to distribute them, when I told her to cancel my order because I was traveling tomorrow and would need to go purchase luggage she said well it was shipped already. So which is it, customer service was horrible, I thought since it was advertised in Wendy's show I could depend on them, never again. I pray I can get my money back. #thewendywilliamsshow

I'm done with Rue La La! I have ordered from them about 15 times over the past 2 years. They have nice things, but too often they have sent me the WRONG ITEM! Of course they apologize profusely... but they cannot ever get you the right item after that because it is sold out! This is the final straw for me; I ordered a $400 chair and paid extra $20 for shippingl They sent the wrong bloody chair. Packing up the Giant box, wait for pick up, wait for refund... hassle... hassle... hassle... and now I can't even get the chair I want! DON"T WASTE YOUR TIME.
(This has happened to me at least three times... yet they always seem shocked that it happened... well I'm not anymore after reading others' reviews!)

I ordered two picnic tables for a party for $ 3,200 promised by June 20th in stock. I called as it was getting close because I need for a funeral. They said they haven't shipped but will be soon, and here I'm a few days away so I called, and they say sorry sir we cancelled your order, and you will get a refund. I asked so when where you going to call me, and tell me you just decided to cancel? No answer. I will never buy anything from Rue Lala. They should rename it Ha Ha Ha

I would give 0 stars if it was an option. Do not buy from this site. This is the worst experience I've ever had with a company and I will be sure to send this feedback to everyone I know. I have never in my life seen such a drawn out draining process to receive a product and even longer to return it. I paid for expedited two day shipping and my product came two weeks later! I also sent the product back the same day it came to return it and a month later still have yet to receive my refund. With packing and shipping skills like this and and umempathic customer support you won't be in business long! I will tell everyone and every social media platform not to purchase from you so they don't have to deal with the same gut wrenching experience I had too.

This company is a joke! Do NOT place an order with them. I ordered over $1500 worth of designer shoes and never received the order- I put them on my PayPal credit account so PayPal credit paid them immediately and they refuse to give a refund for items they never delivered.