RueLaLa

I ordered two sets of luggage, the delivery date passed. So I called, first she said they just got shipment in and was about to distribute them, when I told her to cancel my order because I was traveling tomorrow and would need to go purchase luggage she said well it was shipped already. So which is it, customer service was horrible, I thought since it was advertised in Wendy's show I could depend on them, never again. I pray I can get my money back. #thewendywilliamsshow

I'm done with Rue La La! I have ordered from them about 15 times over the past 2 years. They have nice things, but too often they have sent me the WRONG ITEM! Of course they apologize profusely... but they cannot ever get you the right item after that because it is sold out! This is the final straw for me; I ordered a $400 chair and paid extra $20 for shippingl They sent the wrong bloody chair. Packing up the Giant box, wait for pick up, wait for refund... hassle... hassle... hassle... and now I can't even get the chair I want! DON"T WASTE YOUR TIME.
(This has happened to me at least three times... yet they always seem shocked that it happened... well I'm not anymore after reading others' reviews!)

I ordered two picnic tables for a party for $ 3,200 promised by June 20th in stock. I called as it was getting close because I need for a funeral. They said they haven't shipped but will be soon, and here I'm a few days away so I called, and they say sorry sir we cancelled your order, and you will get a refund. I asked so when where you going to call me, and tell me you just decided to cancel? No answer. I will never buy anything from Rue Lala. They should rename it Ha Ha Ha

I would give 0 stars if it was an option. Do not buy from this site. This is the worst experience I've ever had with a company and I will be sure to send this feedback to everyone I know. I have never in my life seen such a drawn out draining process to receive a product and even longer to return it. I paid for expedited two day shipping and my product came two weeks later! I also sent the product back the same day it came to return it and a month later still have yet to receive my refund. With packing and shipping skills like this and and umempathic customer support you won't be in business long! I will tell everyone and every social media platform not to purchase from you so they don't have to deal with the same gut wrenching experience I had too.

This company is a joke! Do NOT place an order with them. I ordered over $1500 worth of designer shoes and never received the order- I put them on my PayPal credit account so PayPal credit paid them immediately and they refuse to give a refund for items they never delivered.

I recently had a terrible experience with Rue. I especially liked to shop their web site for children's clothes. I placed an order and planned to use the merchandise for my grandchildrens birthdays. Six weeks after placing order I still did not have clothing. When I called regarding the order, their concierge did not have a clue how long it would take for them to mail me my order. I am no longer using this web site. It is very unreliable. You cannot count on receiving their merchandise.

Let me started by saying how upset I'm about this online shopping, I been ordering things from them for over 2 years and so far everything was ok until my husband order a Louis Vuitton bag for $1500 dollars and the bag for my birthday and the bag never came to our house, it said was delivered and we never got it, on the same day that my husband so that the bag was never delivered, he started to call and first they said wait for 3 days and then they said to make a policy report, they never help with anything. I don't understand how they send an item for $1500 dollars without signature request, I don't know if they did that on they end saying they send and they never did or if really got lost. It's hard to understand, and I dont want that to be the customer lost because sometimes people put too much effort to be able to buy something that they can even afford.
That's not fair!

I ordered a dress for my sons graduation. They told me would take ten days to receive it. After reading all of the horrible reviews about this company, which unfortunately I didn't read them before I ordered it. Anyway, I called them after about 7 days to check on the order and they told me that they cancelled the order WITHOUT notifying me because it was out of stock. Wtf they are so unprofessional. This was my worst online experience ever never again. I wish that I could give them a -0 rating.

So rude! Placed an order last night and they are closed, I did not get an option for expedited shipping and I'm being yelled at and told that there is nothing they can do but when the package gets to my niece after Christmas on December 31st I can return it. Mind you I don't live in that state. Or I can call the post office there to hold the package. Ma'am you have options! This is what is being yelled on the phone to me. Would never recommend or order not that I think they care anyway.

Ive never received anything that wasnt authentic and the quality has always been good. I received a purse with the wrong hardware color once and when I called, they were amazing and genuinely cared about their error. They gave a good and shocking resolution that I was beyond happy with. Ruelalas customer service representatives are the best people Ive ever dealt with. Im very happy with their service, and I really believe they strive to go beyond usual expectations of a customer service representative.