RueLaLa

Lots of strange charges to places around LA, California (where we are not residing or visiting) after placing an order on RueLaLa. Do not buy from them. SCAM. Whether I get my merchandise or not, I will not use them again. Poshmark has no problems, ebay had no problems... RueLaLa is a RUSE...

They sent me 1 faulty product and 2 items never arrived, their support team never responds or reviews cases

Wish I'd read the reviews of others before I ordered from Rue La La which has been a total waste of time and money. Very slow & inefficient and the so-called customer service link is useless - they just lie. In the end I've received something that did not arrive in time, is not what I wanted, and cannot be returned. The whole experience has been horrendous - stay clear!

Please be careful with this website. They sent me a damaged or defective ysl sandals. I tried to at least exchange it and they refused it. After one wear logo came off, and I have a same pair in brown for 2 years now and this never happened. They are scamming people

I ordered over $2500 of home decor. Fed Ex left some of the at the wrong address. The rest was never found. This includes 2 rugs & some wall hangings. Loss Prevention said "too bad". I have photos of items & Ring door bell as proof. "Dispute it on your credit card" is the only advice they had for me. Theft!

I recently bought these beautiful sunglasses. It was
By far the best purchase. Comfortable, and they
Come with a very nice protective case, I got them
For $80 alls, It is important to know that sunglasses
Have an immeasurable protective function against
UV rays. They protect our eyes from serious eye
Diseases and are the best protection against
Harmful sun rays.

This company didn't send my husband's b-day coat to my address as stated. I have a door bell cam and neighbor watch who would of held package if left at door. I called & was told they'd investigate the shipping issue and get back to me. No on has called or replied to any of my emails.and I have paid $267. Plus for this coat. This company located in Boston, MA is a RIP off and should be shut down because of the ratings, bad service, non deliverable items and poor refund. If I knew all this before hand I would of never dealt with this company. Need to read the reviews first. I learned of this company through wendy William show. Bad ideas I'm going to reach out to her. She should know not a company to support at all. I really am disappointed and don't want to take this loss.

I purchased some clothing that was on sale only discover that one set did not fit me as expected. I returned it and shipped it back. When I checked my account, the refund was about $6. The merchandise cost $16. Rue la la has a refund charge of $10. I am done! No more shopping from this retailer for me.

They sell fake. If you go do more research you will know I am not the only purchased fake good. There is great amount of people purchased fake. The worst case is the one I brought was new. I only found out now that I try to resell it. Don't be fool like. Used a fake bag for a couple years.

This site is advertising authentic LV bags however I now have 2 that have been confirmed fake. I had no idea until I tried to get it fixed and was told by the store they could not work on it due to it not being a legit Louis Vuitton bag. This is an issue on several levels.

I was actually a long time customer and extremely disappointed with their customer services and regretted for doing business with this organization. I have placed an order and the order was not shipped for over 18 months where they already charged me. As I contacted the customer service, they have stated that the order is showing as shipped in 2020 on their system, so they are sorry for what happened but do not take responsibility as a mistake made on their end. When I reviewed the tracking detail, it showed that the shipping company did not received the order till 2021 summer. I have made multiple complained and requested refund of the items. I checked for several weeks after I shipped back the items and didn't see any refund. After another call with the customer service, I found out that they issued me a credit on the account, which I will no longer use. What a big waste of time and money!

Horrible customer service. Charges you, never ships product and reuses to give money back tells you keep waiting - three weeks! Uses your money to float their bank account.

Very bad site. Items sold by site are usually more expensive then actual price on original sites when they have sales. Customer service was horrible. Only canned generic replies, they don't even read what you write. Sent 5 emails about a problematic shipment received 5 worded exactly they same from 5 different associate. Phone service is buggy and when it worked could get in touch with a real person. Probably the worst out of all the flash sale sites.

I loved to purchase there but they are making charges unknown for things you didn't buy, have already contacted them and no reply. Be careful with your credit card, security is everything and they can't assure safety, scammers

Ruelala immediately charged my credit card. When the boots arrived(intended to be a gift), the bottoms were worn and they smelled like foot sweat. After two calls and an email, they sent me a free shipping return label.

I had been disgusted with the extremely slow shipping process. Also, when s return was needed, it could take weeks to receive a credit.

I'm done! Most of the merchandise isn't current. Skin care brands have posted on their sites not to buy from Ruelala, because they can't guarantee authenticity.

I used to buy here regularly and generally pleased. Site has gone downhill, clogged with merchandise. Still believed they sold authentic designer items until last week. Bought a pinko 'leather' belt that was garbage and looked like it made out of polyurethane plastic out of the box. Labels attached made to look like designer label actually said 'fabricated in China' and "100% polyurethane". No response from them yet pinko brand is all over their site still!

Item ordered on 11/28/14, received email on same day confirming order and stating delivery to be "on or before" 12/11/14 and I'd receive a confirmation when "it leaves their hands". Called their 888 number today and they do not know when or if the product ordered will be shipped. They quoted some problem with their supplier. I have requested an email stating what our phone conversation was about, but have not received one as yet. Since I used PayPal for this purchase, I'll wait another few days and if nothing arrives, I'll contact PayPal for a refund.

UPDATE: 12/17/2014 Finally arrived - 6 days late! - 26 days since order placed. I wish I had reviewed this company first. I don't think they actually have inventory, they obtain what's requested and then ship it via slow boat.

I expected spa towels
To be fluffy and soft.
A joke, right? Gloves are so so. Ceramic brush not worth 80 or the towels 50. You could keep the hair products, I already have many. Very dissatisfied. Never will order again from Trendy at Wendy's.

I have been a heavy user of rue la la for 10 years now--spent a lot of money, gotten some very good values. Their shipping is uneven... sometimes things arrive earlier than they tell you at purchase and you may not be home to receive, often they are late and the delays can be lengthy. They also pack and ship the wrong items too often. Two lessons i've learned over the years--always check prices on other websites, as sometimes amazon or overstock every day prices are lower (mostly for home stuff not clothing). And ignore their way-too-frequent sale announcements as their prices seem to remain about the same, they almost never actually mark things down

We purchased very expensive luxury sneakers in two sizes to free mine best fit. When the sneakers arrived, both were counterfeit. We cannot believe a company that claims to be selling authentic merchandise would do this. We will not shop with RueLaLa again.

So disappointed in this site after having high hopes. Ordered nice jacket and 2 dresses. The two dresses are not the same as described, and one is definitely fake. Went online to return since they tout free returns. No such luck, only if you want credit to buy something else. If you want your money back, return shipping costs 9.99. Also, shipping is very slow. Do not recommend.

I ordered twice from this site and both times no problem. Merchandise came in great condition and was well packaged and shipped fast. Their website is easy to use and overall run well only thing I don't like is there is no time in your shopping cart and buyers can buy the items in your cart so you better make a decision fast.

I give the three stars because they often have higher prices than ideeli. I bought an item on ideeli from free people for $14.99 and saw the exact same item on RueLaLa for $63.00 so I know prices are marked up considerably on some items. Selection is ok and definitely set up more like a small boutique rather than a mass shopping site. Overall good place to shop if you find something worthwhile and $9.95 for shipping.

Once upon a time Rue was a friendly service with great offers on interesting and note worthy (clothes, furniture, housewares). Ordering and returns were easy & the Concierge staff accessible and helpful. No longer. They are not customer focused and were willing to lose me (a frequently and long term customer) over $30. I suggested they take a lesson from Nordstrom. Or REI. Or common sense 101