RueLaLa

Good shipping - great quality stuff!
My daughter and I love this one for clothes, but I also find other 'random' stuff on it for gifts or home accessories.

Stuart weitzman lowland boots it was color transferred O order black boots but it comes yellow discoloration I old used box and I ask costumer service she said oh sorry to hear that send it back that all my time shipping cost and she can't help me just I have to and back if I want money back

ZERO STARS! Wish I had seen this before placing an order with these crooks. Returned an order the following day after receiving it, 4-2-2021. Weeks went by and no refund. Customer service was HORRENDOUS, kept on telling me they hadn't received the return. Finally filed a PayPal claim. 3 weeks later they tell me the return was received 4-14-2021. They refuse to release the credit- stating I have to since I filed a claim. Nope. Not how that works- THEY need to acknowledged goods received to PayPal in order for credit to process. Over a month later I still have not received my almost $1500 refund for a return received WEEKS ago.

TODAY THEY CHARGED MY PAYPAL CREDIT ACCOUNT for $97.68. I have not ordered ANYTHING further from them and never will. TOTAL FRAUDS.

THESE PEOPLE ARE SCAMMERS and I'm out $1542. 27. I will not rest until these guys are out of business and can no longer rip off unsuspecting customers.

Usually love what they send, and I def like that one shipping fee is good for a month, return labels are in the boxes, and they have a generous return time frame.

I wrote about fitflop shoes not being leather and that I was in the process of returning them... Well, it took a couple of weeks but I did get a full refund.

I bought a necklace for ruelala. And I just found out that the was a gold only it wasn't a diamond! I called and the site did nothing. And the FOREVER CREATiONS still sells the necklace in the website Ruelala.

Ordered two items more than a month ago that still have not shipped. Reached out to their customer service and was told that they were having issues with a new system. They had evidence of my order, but couldn't tell me anything about when they'd be shipping it. When told I wanted to cancel the order, they told me it was too late... and that I'd have to wait for it to arrive and then request a refund. The bottom line is that I paid for these items the first week of April, and it's mid May now and nada, and according to them, I can't get my money back.

The rep told me to 'make up' for this, he was going to extend my free shipping another month. As if I'm going to order something else from them if they can't either give me the item or the money back...

You know what the definition of a good shopping experience is? It *isn't* one where you have to waste a bunch of time trying to get a company to make things right. It especially isn't when you waste that time and still have nothing to show for it.

Not sure how so many people have had such negative experiences with this company. I've been shopping with Rue La La regularly for about 3 years, averaging about once a week. I've placed several hundred orders spent thousands of dollars here and have never had a true problem a single time. In the off chance that a return is needed, the process is simple, quick. I've opted to receive both store credit and credit account return. Always prompt service. Final Sale items have always been clearly marked. One time I did have an issue with a Final Sale item - the sizing chart displayed on the site did not match the sizing of the actual item. Even though it was a "Final Sale", they quickly offered to accept my return. Another time I purchased a pair of boots that I didn't absolutely love when I received. I had forgotten it was a Final Sale and contacted support to see why I wasn't able to select for return from my online account. The rep explained it was Final Sale, but even this time, they quickly offered to accept my return, even though it was my mistake. I love this company and hope they continue providing the same quality and excellent service that got me hooked to begin with!

Ordered boots, was sent the wrong boots, was authorized for a full refund, sent away boots, money no where to be seen. I have sent countless emails and phone calls and it's all been the same thing. "I know it's hard to wait, you will see your money in 3-5 business days". I am not being impatient, I am fine waiting 5 business days, but January 25- March 9 is not 5 business days. The first girl I talked to was a nightmare and told me I would see less then half of my refund. I got that swiftly sorted, they clearly hired A+ employees, total sarcasm. Over a month later I finally talked to someone who said there was an issue with my return and they were now manually entering it. Why wasn't I told that immediately? I understand that issues happen but clearly they were hoping I'd forget about my money and they'd never have to refund me. I now have to wait and see if I will actually get my money, but I feel like I finally talked to a component employee who cared about the company's reputation. I will never shop with Ruelala again. Shop with caution.

I have never bought anything from here but was told by an acquaintance to sign up for emails in order to get deals. All I have gotten is a never ending stream of junk emails totally unrelated to ANYTHING offered by Rue La La. DON'T DO IT!

RUELALA SOLD ME A FAKE VALENTINO BAG!

I PURCHASED THIS VALENTINO ROCKSTUD BAG AND TO MY SURPRISE WHEN I RECEIVED IT I QUESTIONED THE AUTHENTICITY BECAUSE IT HAVE TWO MANY ZIPPERS ON IT. I'M AN EXPERT ON THESE BAGS BUT I THOUGHT I WOULD CHECK WITH VALENTINE AND SURE ENOUGH THEY HAVE NEVER SEEN THIS BAG IN THERE ENTIRE COLLECTION IN LAST 5 YEARS... BUYER BEWARE

I bought Bond No9 New York perfume which smell like gaz. Now I am questioning the originality of that particular product. My overall experience was great but now I am perplex.

Buyers beware, I have purchased a dress from RueLaLa and since the dress was over $ 100 dollars I made sure before I made the purchase the item is returnable, but when I went to return the dress I was told that I could not return the dress. So disappointed with this company.

I ordered a $1200 bracelet for my mom and when I re dived it the quality was poor so I initiated the return. I printed out their FedEx return label and mailed the item back on 8/19/22 and it was signed for on 8/24/22. After 2 weeks I still didnt have my the funds back on my credit card so I reach out to them and they say it takes 10 business days to process and we are only at 9. So on Day 11 I call them and the nice gentleman looks into it and says that he sees that the vendor received it so he needs to check on it. I call back 3 days later and they say they are still waiting. Then I get an email today saying it won't be refunded because they never received the package. I promptly call and they say the vendor told them the package they received was empty so they can't refund me and I will have to just deal with my card company. No additional help! As though I would send an empty package and expect a refund. And no questioning on their part as to why the vendor only notified them of the supposedly empty package after I had them look into the refund status. I'm not sure how you can avoid this issue but beware.

I have been a regular and loyal customer of Rue La La for many years and find their customer service to be top notch; they even took an expensive jacket back when it was not supposed to be returned as it was a close out item--I explained that it did not look at all to be consistent with the quality of this designer and therefore, I was terribly disappointed; they took it back. I routinely order work clothes (ie Tahari suits, Calvin Klein dresses etc) on line and when they are in the Final Closeout sales, they are less expensive than a great sale at Macys! Have also bought jeans, cosabella bras and cute laundry shelli segal dresses too and have been very happy with them

I'm calling an attorney you do not have the right to take out my money s f them also place a hold for matching funds for another week!
I'm contacting you attorney you are abusing my account

I don't know if I want to shop with you, or not. But I can't even see anything on your site without making an account. So you lost me before you had a chance to have me.

They sell a lot of knockoffs with high inflated retails to discount it down to a good price customer service is awful the freight is a rip-off there are many choices on the internet so don't use them

I ordered several "Predire" products from them. They were all fake made in China. The packaging was cheap and looked fake. I also ordered "Secret collagen" brand products. Age defying lifting facial cream from "Predire" and "Secret Collagen" was in the same exact container. The manufacturer had just printed a different brand name on each container. The "Secret collagen" products said that they were made in China. Both of the masks that I ordered were rancid and the other had leaked out of the packaging. Product named Predire Moroccan liquid gold retinol smelled so bad that I had to throw it out. All the sales were final so I did not attempt to return these products. Rue la la double charged me for my order. I called about it and they say that they only charge when they ship, however, they charged for the whole amount and then again for each item shipped. Unless they refund the double charge I have to take them to small claims court. Avoid this site and save your skin, money and sanity.

I recently ordered a book case at ruelala for a great price (as this is a site for great deals right?) Wrong! 7 days later, I receive an email stating that they canceled my order because the item was no longer available. I was disappointed, but decided to go back on the site and find another bookcase to order; when there it was, the same exact book case for a much higher price.
I could not believe it. I proceeded to call their concierge, which is when they informed me: the original price that I purchased the bookcase was a mistake. So they canceled my order, sent me an email lying about the status of the item(which they later told me it was a generic email ;) and relisted the item at the higher price. I told Penny (the concierge who assisted me) that I felt as tough they should honor the price and send me the item; especially with an email containing false information, and the listing mistake was theirs. They refused! How is this fair to consumers, they pretty much lie about their products, and hid behind their policies when it is convenient for them.
Definitely not a trustworthy site to purchase from.

Rue LaLa's order process is deceptive. When I ordered the sofa described below, their order process said it would be delivered by 2 August. I then received a confirmation of this estimated delivery date below.

I called today to find out why my sofa did not arrive today. I was told by their representative that she could not tell me when it would ship. She further added that it would take three to five business days to discover when it would ship, and the response would not guarantee a ship date any time in the near future.

I told her that this is not what the RueLaLa site indicated when I ordered the sofa, or what was indicated in the order confirmation email. I told her I wish to cancel my order. She told me that if the sofa will ship in the next two to three days (not business days) it would not be possible to cancel.

I don't understand how a cancellation takes two to three days but a response from the manufacturer about shipping takes three to five business days. There is something very deceptive about her answers.

I can't recommend ordering from this flash sale site.

BEWARE WHEN RETURNING ITEMS!

I purchased two pairs of Valentino Rockstud flats totalling $1,237.95 on a single order. The shoes arrived in a single shipment - beautiful authentic shoes, and lovely packaging but too small!

I requested a return for both pairs through my RueLaLa account, received a Smart Label return, packed them back into the original box and took them to USPS. They processed the return within 6 days but ONLY REFUNDED $539.05 FOR ONE PAIR OF SHOES! I called and was told they would research and get back with me.

I now realize that I don't have a way to prove that I packed both pairs into the box... and someone in their returns department could have swiped the other pair and I'll be out $679.

I've opened a dispute with PayPal and my next step is to contact the USPS so I can compare the weight of my returned package versus the orginal shipment since they should be identical. If that doesn't work I'll call the police in Shepherdsville, KY. This sucks. :(

BUYER BEWARE! OMG! What an Absolute NIGHTMARE! This Dump should be shut down! They make a hefty amount of $$$$$$$$$$$ on Shipping Charges, which explains why they are still in Business!
Stupid (Blond) Me. I thought, The Pandora Charms have to be Real! NOT! They are selling FAKE PANDORA CHARMS!
I took the Charms to my Jeweler, and they checked them. FAKE PANDORA! These Charms look Dark, Old and Grimy!
Getting my Money back from this Place was a NIGHTMARE. I am out more than TWENTY DOLLARS, Which they will not return. I had to Fight like Hell to get my Money put back on my Credit Card, instead of the CREDIT which was thrown to me, Even though I stated THREE times to THREE different people that I wanted the money on my Credit Card! DO NOT DEAL WITH THIS PLACE!