RueLaLa

I ordered a stainless steel chip and dip bowl for a gift and received a cheap crappy bowl. Obviously a picking and packing error. The person who's invoice was in the box was for the same item I ordered and still the wrong item in the box. They acted like I was making it up and made me take several photos of the item. They then emailed me a shipping label instructing me to repackage it and find a FedEx shipping location. Now they tell me they cannot fill my original order. All in all I have been horribly inconvenienced as I am caring for my husband that just had surgery and have to deal with sending back a cheap $12 bowl. Are they kidding? Their policies are a joke.

Just wondering if anyone ordered the gold initial necklace. It was on rachael rays show. Still haven't received it. Ordered on January 28. Tried to cancel order after I read the horrible reviews. A little to late unfortunately. Of course they wouldn't cancel it said it was already out of their hands. Alto it still shows processing. I can't understand why they don't shut these businesses down. Makes me so mad getting scammed. They emailed me a return label for sending it back if I ever get it. Than who's to say if they even refund me back. Probably better off just keeping the thing if I ever get it. So basically I probably bought a $5.00 necklace for $170.00. I will never order anything on a website again. Live and learn unfortunately.

I bought a new expansive handbag. It has been my worst online purchase I have ever had.
First, it took 10 days for me to finally receive it. So the shipping service in Ruelala has been the slowest based on my many years' only purchases. Secondly, I found the new handbag was warped when I received it. When I asked for return, Ruelala can only return me as Ruelala credit, because this handbag was final sale. However, I returned this handbag was because of the quality not my problem. So, this is outrageous.

I ordered a table, which arrived with a lot of parts missing. I contacted the customer service and waited a month to receive the missing parts. And they did not fit! I contacted them again and was told that I should contact the manufacturer. After a ton of back and forth, they are said that they will send me a return label. The return label they sent me says baby wrap or something which I have never ordered. Contacted them again, and never heard back.

Every time you contact them, they will tell you that they need to reach out to the returns team, which would respond within 3-5 days, which all end up being 10+ days.

The last time I heard from them, they said they have sent my request to the escalation team, and I can 'rest assured' that someone will contact me within 24 hours. Never happened.

And the stupid table has been lying in my apartment for over 2 months now.

Please run away from this website as far as possible and as fast as possible.

Horrible customer service. Charges you, never ships product and reuses to give money back tells you keep waiting - three weeks! Uses your money to float their bank account.

I was looking for a certain Burberry jacket. The smokey green color I wanted was unavailable in all stores online but I saw one in my size on here and snatched it as a "treat myself" purchase. It definitely wasn't a discounted price, but I was aware of that. It arrived today in great shape and is definitely what I expected. I was worried it would be used after reading reviews but it looks perfect and definitely genuine. I am also glad I chose to size up because my normal size would've been snug. I wonder if my experience would've been different had I purchased an item advertised as discounted, but availability was why I chose Rue La La for my first purchase, not price.

I ordered a bathing suit which came and didn't fit. Called to find out how to return it. The woman on the phone said that she would review the return and get back to me in 5 to 7 days. She also said bathing suits are non returnable. All the tags are on it and I have never worn it. Just tried it on to see if it fit. I found out how to print a free postage label and sent it back today. If I don't see a credit on my charge after they receive it, I will call my credit card company and dispute. Will never order anything from them again. Terrible company!

They shipped to the wrong address, charged me $400 and told me that they could not change the address and I would have to go pick it up, which is impossible. I called Fedex and they told me the shipper can call in and update the address since the items haven't shipped. I contacted Ruelala and they told me they could not do that. So, I'm out the cash and the items because they won't pick up the phone to change the shipping address. I will never ship here again and hopefully you won't either. Terrible customer service.

Today i tried to buy something, when i held it in my shopping bag with in 5 min it was taken away and sold out. There is no preset time written in their web site- i usually buy so many things from them, i am extremely dissapointed! Be aware of their scam! Usually ideeli or other website has a preset time of 15 min or so and they mention it immediately but ruelala has no such a thing. And when i called they have no ans for this. I m surprised they treat their loyal customer this way. I want every body to be aware of their bad customer care

Ordered a bag last week and been checking everyday for the status. Until this morning, found out that it has been cancelled! Called the customer service to double check and she said that it has been cancelled due to a mismatch of an address thru my AMEX & Mobile number, wtf! That doesn't make sense, meaning if my mobile is under my aunts name & address I cannot buy from them? You ruined my Christmas wishlist Ruelala! Thank you for that! I will delete my Ruelala app and will tell my friends too!

Against my better judgement based on my past experience with Ruelala I utilized a free credit offer I was sent. I picked a necklace I thought was beautiful. I love green amethyst and peridot and placed my order. I was super excited to get my necklace. I was disappointed to find that I was sent the wrong version of my necklace. I emailed customer service and was asked if I would like a replacement or refund. I was then sent another email stating that I could not receive a replacement and included a return label. I would receive my refund "in my original payment" which was a credit Ruelala initiated. SCAM! Offer me some BS "gift", send me whatever they want, and put me thru the ringer to get what I actually ordered. NO THANKS!

This site used to be worth shopping but when you try to return an item of poor quality it becomes a huge ordeal. They say they will reimburse you and then they don't. They couldn't tell me why there was a delay so finally I had to disputed through my credit card company. Shortly after this they reimbursed me but then charged me an additional amount. When I called to dispute this they said they would refund me the money again. No one seems to understand what's going on when I call. They just say I should see the money back in a few days and then weeks later still no money. They then said they reimbursed it on a different card which I do not even posess. Such an irritating process over a very simple request. This is still not resolved. I will no longer be ordering anything from them.

Still waiting on order! 2 weeks late. Order finally came many parts/pieces missing. Called, wrote to complain and asked for refund.
I was told "so sorry u were not satisfied. We'll look into it and get back to u.
When Rue called back and emailed also same result. "No refunds!" We'll give u Rue La La store credit only. You can't get ur $159.00 back!
Wow! Does Mr. Wendy need the publics $$so much that they will not refund ur $$.
I will never WATCH MR. WENDY WILLIAMS SHOW AGAIN
I WILL NEVER USE THAT CROOKED $#*! SITE.
I guess Mr Wendy needs my $$ for more plastic surgery.
Geyser those saggy armpits done Mr. WENDY.
That's nasty all that loose hanging skin.

I ordered an item from this company and paid through pay pal. This was my first order and I wanted it shipped to my post office box. Instead of them emailing me to tell me to contact them within a specific time frame or my order will be cancelled, they emailed me telling me my order was cancelled. They decided to cancel my order without telling me what the problem was. When I mentioned this to them the customer service representative said there was a technical error because they could not edit my address to change it, however, they did not have an alternate address to change it to. The error was not with technology it was with their customer service. I decided not to purchase the item from them.