RueLaLa

Three emails to Rue La La Congierge have had no response. These were to request refund of $187 credit on my account. This money is mine and I demand that the company issue a check or I will contact relevant legal authorities, including the Attorney General of Washington state.

Ordered luggage. Paid through PayPal. They cancelled my order saying they couldn't send to PO boxes. My shipping address had both PO box and physical address. When I called customer service I got no satisfaction. They could do nothing and didn't offer to do anything to help. I will not order from them again!

Ordered a watch and Spanx Jean-ish 0 both in one order, same order number, but they were shipped separately.

When the items arrived, way later than supposed to arrive the watch had a different color and the Spanx were larger than usual.

When returning the items they withheld $ 9.99 for each item for shipping!

Now that is a great business model to make money!

We will NEVER EVER EVER use Rue La la again! Ever!

I ordered two watches and only received one, but was charged for two. They couldn't tell me if there was another one available and that they would issue a refund in 2 to 3 weeks. I still am getting email surveys about the order of two watches, which I keep telling them I only received one.

The worse compony to buy anything from. They don't take responsibility for delivery service they use and make you pay for packages you don't receive. FedEx is horrible but they still use them. Even after I had proof they still wouldn't do anything about it. Disgusting. Don't buy anything from them. You can get it for same price at the original store and have better customer service.

Rue La La is such a disappointment. First, the item I receive looks very different in color from the web picture. Second, when I try to return the item, they told me I couldn't. It's a final sale. I specifically looked for final sale mark when I purchased it. The return policy clearly said 30 days. That was why I made the purchase. The convenient thing for them is that they took off the web page after the sale ends, so there is no evidence what so ever. Straight up FRAUD. I will NEVER buy from them. I also suspect the authenticity of the products. Why wouldn't they let you return like normal stores if they are selling the real things!? I hope they go out of business soon...

Be warned: This site will not honor product warranties! I bought a Cuisinart Vertical Rotisserie with a 3 yr warranty, and it stopped working after 1 year. When i asked for a refund Rue sent me to Cuisinart and Cuisinart sent me back to Rue since that's where I bought the product. The reply from the Rue rep was that "we simply cant entertain a refund after 1 year", regardless of the fact that it had a 3 yr warranty. Nice.

I am completely OUTRAGED. If I could give this boutique cero stars I would. I bought some expensive items for me and my daughters and paid extra for fast shipping, the day it was supposed to arrive nothing came by the mail. Rue lala cancelled MY order without explanation or letting me know. I called customer service and they hung up on me, and my money was never returned. You should NEVER spend money on this trash of a boutique.

Do not buy from this retailer. They are not authorized distributors of the brand name they sell. My Botega shoes broke, Rue lala refused to replace or repair. Botega also refused because Rue lala is not an approved/ authorized retailer. So if you can afford brand names, buy from the big retailer and not this crap online store. Don't fall for $50 discount.

After trying out other flash sale sites, I'll continue to rely on Rue. Yes, the shipping cost is inflated but everything I have ordered from this site has been really well made (which is more then I can say about other sites). I very carefully pick and choose what I buy, so I've never needed to return something and always check to see if I can find items cheaper elsewhere, but if you want to know you're getting a well-made product, I'd definitely pick Rue La La.

I am so sorry for all of these negative reviews. I have been shopping RueLaLa for several years now and love the fun experience of the variety of merchandise they provide. The items have been exactly as described and the quality of the Jewelery exemplinary. Once my earrings were taking a while to arrive. I was worried they were lost in the mail. I called several times and each time was greeted with kind and helpful representatives. Finally they credited my account as a loss. The earrings arrived the next day so immediately I called to tell them to charge my account once again. They did so and still offered me a discount for my patience. This was only one item delayed out of all the items ordered. I too compared prices and they were spot on. I am very happy with this company and look forward to their many wonderful items every day.

I returned a necklace and if I didn't check off credit to Rue Layla account I would have to $9.99 to ship it back so as I wait for the credit to appear and message them because my free shipping is running out the said it takes time for the credit to appear and just like I thought when my free shipping ended the next day my credidit appeared so now it I want to spend my credit I will have to pay $9.99 for shipping. I learned a lesson their products I can purchase anywhere and other companies will match their price and ships for free. Over the past 5 years their quality of merchandise has changed

I ordered 4 items. 2 of them are seriously fake! A "Bulova" watch and "AG" Jeggings... I happen to have REAL versions of each (the leggings are legit the exact same style) and the ones they sent me are clearly fake. The other two items may or may not be real so I won't comment on them. So disappointed.

I ordered the hand bag of Nanette lepore. The picture was a good quality purse. When it arrived, it was horrible quality, Total Chinese made junk. Do not get fooled in ordering on this site. It is not the same quality as designer real item in the stores.

I ordered a cashmere sweater from rue la la and stated it was on sale for 129.99 when i received product thin sweater did not like no problem but returning was problematic.

But second product ordered from alor bracelet was totally deceptive; shown larger in pic and stated 1250 product reduced to 199.00 too good to be true sure was. It was so small and not as advertised; will be returning it and not ordering from rue la la ever again. The kicker was when going on alor site the price prior to discount was 350. Can you say class action complaint. Don't use rue la la it is not the discount or quality it purports.

Not only do you need to pay $30 to get unlimited shopping, such an outdated idea, if you don't pay you need to pay $10 each time! The shipping on average takes about 2 weeks. Last time I made a purchase was for a J. McLaughlin sun hat that still wasn't inexpensive and came squished. I returned it and had this outstanding credit for the longest time until I finally found something I liked and still had to pay so much over for taxes, fees and shipping. Won't be shopping here again. Advise all shoppers to look for deals elsewhere.

I purchased a pair of Cristian Louboutin shoes (picture attached) for my niece and they're not the right size. High end shoes with a high end price that you would think they would do anything possible to make this customer happy. All I was wanting to do was exchange them for a larger size. Not a return just an exchange. My niece just lost her mom and I lost my sister and to honour her and lift my niece's spirits a bit was the reason for doing this. After a long response to my exchange request it was returned with a very short, curt, response saying that all sales were final. Disgusted with the level of service I received and very clearly told them that this review would not be a positive one. Sure it's a "discount" site but cmon! Bottom line is please don't waste your time on these scumbags. They will take your money and leave you hanging. They are on the same level as the scammers in Mumbai telling you that your internet security has been compromised and you have to pay them in Target gift cards. Not even worthy of a star. If there were negative stars they would get a few of them. Stay away! Now my niece has a pair of beautiful shoes she cannot wear and is now faced with having to try to sell them on her own you get the ones she can wear. Very disappointing

I bought a Serena and Lily tray from Rulala and when it arrived it was enormous. I paid $139.99 for it and found it on the Serena and Lily website for $49.99. I tried to exchange it for the smaller size or just get a full refund so I could buy it from the original place it came from for 75% less. No dice. No working with you, no real customer service. Rulala is a total rip off.

I've been a member of ruelala since 2008. I love their final sales (they're one of the few places that widely carry DVF) and have had good experiences with their customer service. During a facebook final sale (the page could only be reached through their fbook page), there were technical glitches in their site. Their customer service reps were attentive and prompt.
Overall, I highly recommend this site, especially compared to others (e.g. Ideeli, who canceled an order even though I never wanted it canceled).

Order was cancelled because of "suspected fraud". Company never emailed or called to confirm if was fraud or not. Then sold my item to someone else. I had to find out by accident that the order was cancelled. I had promised it as a gift to someone. I called immediately (the same day) and demanded that they cancel the order to the other person and fulfill my order and their "Concierge Service" refused to even help me. Asked for supervisor and they really wouldn't do anything to help me. Worst customer service in the world.

They do not honor their word. Said they were going to charge certain amount but charged more. When called to attention, they did not change. Worst customer service I have ever encountered. They made a mistake writing my address, the package was sent back but they said they couldn't send it to me again and, by the way, they did not have the items I needed anymore. I have not had my money back, thank God I paid with Pay Pal. Blah blah blah. I could go on an on but what's the use?

This is the first experience of this kind for me... I wanted to check out their site. I couldn't get past their flag asking for my email information. I think that if they wanted a following they would want people to know all about them and what they offered. To DEMAND that I give them my email address before I could visit their site, to me, is an absolute no no. So disrespectful and rude. Good bye Rue la la! Too bad because your ads looked so promising.

I bought shoes on Rue LaLa and they came all damages. They did not want to refund me in the begining, I insist then they accept. They did not take care of the return shipment, i had to pay from my pocket. They promise me to credit my account within 3 to 5 business days for my credit card fees and a second transfer within 7 to 10 days regarding shoes price. It's been 20 days and nothing had been put in my account despite all my emails. VERY BAD Customer Service, i do not recommend this website!

Hatice Cakici