RueLaLa

RueLaLa advertised a name brand watch (Invicta) that retails for $795 but you can have it for $69. Check Invicta's website and the exact same watch lists retail for $109. The chat person told me RueLaLa uses prices that the retailer tells them what the item lists for. Caveat emptor, buyer be ware. I was not now I have to pay for the return shipping. When I tried to cancel the order they said it already shipped. I received an email the order shipped a couple days after the date they quoted me. Stay away from this seller

I would have loved to enter the site, but it turns me off when not only is my email address asked for right away, but you can't enter the site unless you provide them your email. Let me decide whether I want a consumer relationship with you before you start constantly bombarding my email with promos and offers. Let customers check your site out, then you can ask for our email, but to prevent customers from taking a look just because we don't want to immediately provide our email is not very customer friendly. I guess I will miss out on shopping with you.

1- delivery took more than 1 month
2- no response to any of my emails regarding the delay
3- they call damaged product ((less then perfect)) although they don't know what is the product.
4- for a total damage product they offer 40% off, or a total refund if you do the whole process of refund ( printing forms, labeling, packing and dropping it to DHL)

My daughter put several items in her shopping cart with the intention of weeding the items out later to purchase a few. Rue La La shipped out 22 items worth over 2 thousand dollars that she never finalized as a sale. My debit card was charged for this. They have been terrible in straightening out this situation. Over a month later I am still waiting for over $500. There is some fraud involved here as the sale was completed at a time that was impossible for us to have made a purchase. Does rue la la need sales and therefore are taking advantage of people with cc on file by charging items in their cart without authorization? I am furious at the lack of urgency in helping a customer. BEWARE OF THIS SITE!

Too often (3/4 orders this month) rue la la confirms the order, takes a while to "process the shipment" and then sends me an email that they apologize, but the item is not available because there was some misunderstanding as to the inventory. I have only had this happen once with another shopping site, and they issued me a $25 credit, which rue la la does not. I guess if they did give $25 for every confirmed order that they actually did not ship, they would lose too much money since this happens more often than not (at least for me)! It's gotten to the point where I am not comfortable ordering from the site since I feel there is no guarantee I'll actually receive what I order.

Rue La La is as bad as it gets. They sent me a damaged bag, gave me the run-around for a week before sending a return label, & then -- from the time the bag was back to their warehouse -- took over a month to refund my money! I called, emailed, chatted countless times. Nothing helped except filing a dispute with my credit card, which worked like a charm. Save yourself a month of agony and just go straight to filing a dispute with your credit card.

I have purchased from rue la la for a number of years, but will never again do to their awful customer service. I unfortunately sent back a $370.00 order to the incorrect address. I immediately realized my mistake and called them. I had the tracking number and the customer service person said no problem, I should still be able to get a refund. 4 months later and multiple phone calls later... I can't. They supposedly shipped the merchandise back to me so I could re-ship to rue la la, but I never received the merchandise. So I'm out $370+. Not happy.

I constantly have something wrong with this store, they can write off or block funds, just cancel the order, block funds twice, write off money in parts so that the bank does not understand what the client is paying for. The invoice is issued for $ 100, they write off 80 and 20, then 100 and stuff like that. Refunds occur in a month, so they just use the money for a month. I also bought shoes, they sent a pair of shoes of different sizes 8 and 10, to my question what to do they said send back, but as if they are far away. Instead of people there are robots, your question will be processed by 100 people, no one is interested in helping you, they answer with general phrases. My family and I have been buying from this store since 2012. We bought here for many tens of thousands, but what the store has become in the last 2-3 years is just awful.

Great experience so far - wonderful local deals (they are a bit limited in the locations they offer for their local deals, but should get better with time), good customer service, and credit awarded from invites as expected. Haven't had any problems using the local deals I have purchased on Ruelala and they pick fabulous restaurants, Inns, etc. Also know a local business owner that participated with them and had a fabulous experience. Keep up the good work!