RueLaLa

I have called numerous times to ask about things. They always picked up in a timely and friendly manner. Today I talked to Heather and she was more than willing to help me with my return. She was so friendly to the point where I feel so comfortable buying from this company! I Noticed a lot of bad reviews here but If it were me, I'd give this company a chance bc my last 3-4 experiences in the pas 6 months have been superior!
I recommend

I used to love Nordstrom for their merchandise and customer service. However, I recently had a horrible experience with Nordstrom after years of loyalty to them. So, I now shop at other places that carry nice clothing and accessories. An item from Rue La La just came damaged, and when I called customer service, they made everything easy and took care of the situation within a couple of minutes.

Item ordered on 11/28/14, received email on same day confirming order and stating delivery to be "on or before" 12/11/14 and I'd receive a confirmation when "it leaves their hands". Called their 888 number today and they do not know when or if the product ordered will be shipped. They quoted some problem with their supplier. I have requested an email stating what our phone conversation was about, but have not received one as yet. Since I used PayPal for this purchase, I'll wait another few days and if nothing arrives, I'll contact PayPal for a refund.

UPDATE: 12/17/2014 Finally arrived - 6 days late! - 26 days since order placed. I wish I had reviewed this company first. I don't think they actually have inventory, they obtain what's requested and then ship it via slow boat.

I have been a heavy user of rue la la for 10 years now--spent a lot of money, gotten some very good values. Their shipping is uneven... sometimes things arrive earlier than they tell you at purchase and you may not be home to receive, often they are late and the delays can be lengthy. They also pack and ship the wrong items too often. Two lessons i've learned over the years--always check prices on other websites, as sometimes amazon or overstock every day prices are lower (mostly for home stuff not clothing). And ignore their way-too-frequent sale announcements as their prices seem to remain about the same, they almost never actually mark things down

I put 2 items in my cart; but I can't check out. I'm trapped in an infinite loop by coding bugs. I even reset my PayPal (Canada?) account when I got forced there, but I really just wanted to use my Mastercard. But no such luck. I suspected I would "rue" the hours I just spent trying to get this site to work. I'm fed up with trying to get it to recognize the 14-character password I gave it (with confirmation!). Many seem to agree they're not at alpha-version yet, neither code nor customer service interactions. Good luck! I sha'n't be back for a (long) while.

You stay on the phone for almost an hour and no one comes to assist you. Ships wrong stuff and customer service has no clue on how prices of items are sold. This company is not honest in keeping their word on price adjustments. What a shame.

I've never had a problem with this site. As a matter of fact, I've been an active member for a few years now. I always pay for the unlimited shipping because I'm always purchasing one or two things every other week. I love how organized the site is and how you can easily filter and save your preferences. Def makes a quicker shopping experience with just and click, purchase, and done. Wonderful place to shop, my first go to before other online sites.

So disappointed in this site after having high hopes. Ordered nice jacket and 2 dresses. The two dresses are not the same as described, and one is definitely fake. Went online to return since they tout free returns. No such luck, only if you want credit to buy something else. If you want your money back, return shipping costs 9.99. Also, shipping is very slow. Do not recommend.

Terrible experience! I finally were connected after 30 mins hold on line. This black woman was not speaking a word or greeting after she picked up the phone for about another 5 mins. She is completely in a phased out mode after I said my request then I had to repeat because she did not get it. She hanged up on me before I even finished! She should be fired! Will never return to shop again. Go bankrupt soon.

I ordered twice from this site and both times no problem. Merchandise came in great condition and was well packaged and shipped fast. Their website is easy to use and overall run well only thing I don't like is there is no time in your shopping cart and buyers can buy the items in your cart so you better make a decision fast.

I give the three stars because they often have higher prices than ideeli. I bought an item on ideeli from free people for $14.99 and saw the exact same item on RueLaLa for $63.00 so I know prices are marked up considerably on some items. Selection is ok and definitely set up more like a small boutique rather than a mass shopping site. Overall good place to shop if you find something worthwhile and $9.95 for shipping.

I cannot speak for everyone but this was my experience. Ordered a pair of True Religion Jeans that turned out to be fake. I went on the True Religion website to check if this style even existed found no match. Wish I had reviews before purchasing anything. Haven't tried to return them I hope they don't give me a hard time.

Once upon a time Rue was a friendly service with great offers on interesting and note worthy (clothes, furniture, housewares). Ordering and returns were easy & the Concierge staff accessible and helpful. No longer. They are not customer focused and were willing to lose me (a frequently and long term customer) over $30. I suggested they take a lesson from Nordstrom. Or REI. Or common sense 101

Ordered a messaging device that was advertised on Access On TV 80% off. Supposed to be delivered 2 weeks ago. Called today to find out they didn't have enough to cover all of the orders. NO notification in any way. Just a ploy to get you on their mailing address so they can send you a billion ads. Don't trust this site! They suck!

I have had issues come up with purchases now and again. Each time I dread going to their customer service because I know I'll get the same none-answer and no resolution to the problem. Then, when I really get angry, they will try to pacify me by throwing a $5 credit my way. I've given it a pass because the issues were minor but I should have listened to my gut and stayed away from this company. Now, they are not delivering on what they promised and it looks like I'm out $100. Worse, the emails they send back imply that I'm the one to blame - not them. What a despicable company.

I gave an extremely poor review earlier this week for this site. The next day I received a phone call from Ruelala about my complaint. This company went over and above what they needed to do to resolve the situation I was in. My daughter not only received her gown for the ball this weekend they also gave her some beautiful earrings to go with it. There are two very special guardian angels I want to thank so much! If you think they don't care, your wrong they really do

Horrible service! I'm from Canada. I was so excited to see no duty fees on my order, when I was shopping. I ordered clothes for $1200. Delivery was nice and smooth. I wanted to return one item out five I ordered.
Guess what, I can't do it! All these items are Final sale! It was no sign on their website about Final sale! I found it out with the packing slip they sent me with my order!
How can it be more ridiculous then that! What you do to Canadian customers is unacceptable! There is no phone number to call from Canada, only email address, which I use for my multiple emails, and keep receiving the same answer with your stupid apologies!
Shame on you Rue la la! Look at your reviews! Do something about it!

I've been ordering for weeks and each time my order gets cancelled. I speak with customer service and they assure someone will call back in 1-2 business days. I never got a call back. Just thousand of dollars tied into the account and items that I'll never get. BEWARE

I purchased a YSL handbag from them. The item was posted as final sale, and arrived looking kinda strange but I trusted them as I purchased other items before and they seemed to be good. 2 months later I still have some doubt about the YSL bag so I had it authenticated. Turn out it was a fake bag. Since it already passed their 30 days return time frame, of course they refused to refund me the money. I had to submit a claim to my credit card bank and still waiting... dont know if i'll ever get my money back. People, stay away from rue la la

Someone at work recommended your site so I went ahead ordered the beach ball just received yesterday... it's fake thank God I only ordered one item originally had six items in my cart... Sorry I did not read the reviews before purchasing... hopefully I can protect the next buyer.

Got a wrong size jacket. One rep told me either it was a mistake or when ran out of the size and sent me another size. Whattt? They offered a $50 credit for the inconvenience. Yeah i will shop there really soon. What a waste of time spending on phone for unhelpful responses.

I have shopped with Rue La La a lot over the past year and had no issues until Dec 18 2017. They sent the correct shoe but two diff sizes not once but TWICE! Then wanted to charge my account additionally to send correct size shoe and then comfort me by saying that I would get refund in 7-10 business days! Customer service is not all that great and I have no clue how the same issue happened twice. They sent a size 36 and 39 then on another attempt size 37 and 39. Terrible. Dont shop with them! Save your disappointment

I ordered luggage that was shown on the Wendy Williams Show but it went through RueLaLa. After a few days of not receiving a confirmation I called and was told by their customer service that there was no such order. I just checked the reviews and so far, it looks as if it's close to 100% negative.

Never again!

I've ordered a lot of items from Rue, but the last order - nothing worked. I had to send it all back. I was very disappointed. The customer service reps were very nice and they sent me the shipping labels, but they received my returns 2 days ago and I haven't seen a credit. I've always found it interesting that they can take your funds right away, but it takes up to 10 days to put them back. I will give an update as to my refund and see if the stars go up, down, or stay the same.