RueLaLa

I have called numerous times to ask about things. They always picked up in a timely and friendly manner. Today I talked to Heather and she was more than willing to help me with my return. She was so friendly to the point where I feel so comfortable buying from this company! I Noticed a lot of bad reviews here but If it were me, I'd give this company a chance bc my last 3-4 experiences in the pas 6 months have been superior!
I recommend

I used to love Nordstrom for their merchandise and customer service. However, I recently had a horrible experience with Nordstrom after years of loyalty to them. So, I now shop at other places that carry nice clothing and accessories. An item from Rue La La just came damaged, and when I called customer service, they made everything easy and took care of the situation within a couple of minutes.

Great service. All items were as described and even better than expected. Timely shipping. I am definitely going to order again. Just wish there was more makeup sales and free shipping when you order a certain amount like 75 or 100 dollars would be nice. However overall would recommend.

I don't understand how a company can run in this fashion. They don't pick up phones and only refunded 1 of my 3 items I returned with no explanation and no communication. Order from somewhere else, it's not worth the time or hassle.

I placed an order for 1 decorative plate only to receive Elena's from Miami Beach with 3 fragile items! It came in a giant box. When I called customer service, the woman said she would send a return label. I live in NYC. I am not carrying a huge box with fragile items onto the subway to get to the post office. So she offered to have UPS come by. Well, I live in an apt building and will most likely be at work. Does she offer me anything for this inconvenience? No. I had to ask her. I am the lucky recipient of a $10 credit toward my next order. I don't trust their shipping so doubt I will ever order from them again.

Pathetic company... I ordered a case of wine which was supposed to show up 2 days before Christmas and it never showed which left me with a very sobering dilemma! My credit card had been charged and I got a confirmation email saying everything was in order and I could track my package so I didn't see any reason why there should have been any issues. After my 4th time talking to customer service via online chat and over the phone during a 5 day period they finally decided to tell me that there must have been an in house computer glitch and that unfortunately the offer was no longer available... and that was it... What a sad horrible company...

I put 2 items in my cart; but I can't check out. I'm trapped in an infinite loop by coding bugs. I even reset my PayPal (Canada?) account when I got forced there, but I really just wanted to use my Mastercard. But no such luck. I suspected I would "rue" the hours I just spent trying to get this site to work. I'm fed up with trying to get it to recognize the 14-character password I gave it (with confirmation!). Many seem to agree they're not at alpha-version yet, neither code nor customer service interactions. Good luck! I sha'n't be back for a (long) while.

You stay on the phone for almost an hour and no one comes to assist you. Ships wrong stuff and customer service has no clue on how prices of items are sold. This company is not honest in keeping their word on price adjustments. What a shame.

Absolutely horrible and disappointing Service. I have ordered couple of items that were supposed to be delivered by Christmas just to find out after the holidays that those never shipped as they were not in stock.

I was sold 2 Soft tex pillows, promising they would always be cooling. Their was nothing cool about them. Then they tried to charge me for returning their product that didn't live up to what was promised. Wording about what your paying shipping of $9.95 for is vague as well. Turns out it's for future free shipping. Keep fighting them if you have any problems. I got the shipping fee dismissed after half an hour in chat and the free return.

I've shopped in Rue La La for more than 2 years, and to be honest I'm pretty satisfied with it. Their customer service is pretty responsive and good, an example would be there was one time I made an order, but soon found out the size is wrong, I tried to contact the customer service and cancel the order, and they replied within 5 minutes and helped cancel the order without charging my card! However I've never purchased any expensive items except for a Ferragamo bag for my mom. Super good quality. I'd say I'll try not to purchase "big" item from it just to be more cautious in the future, considering all the comments I've seen about it here.

I've never had a problem with this site. As a matter of fact, I've been an active member for a few years now. I always pay for the unlimited shipping because I'm always purchasing one or two things every other week. I love how organized the site is and how you can easily filter and save your preferences. Def makes a quicker shopping experience with just and click, purchase, and done. Wonderful place to shop, my first go to before other online sites.

Terrible experience! I finally were connected after 30 mins hold on line. This black woman was not speaking a word or greeting after she picked up the phone for about another 5 mins. She is completely in a phased out mode after I said my request then I had to repeat because she did not get it. She hanged up on me before I even finished! She should be fired! Will never return to shop again. Go bankrupt soon.

I cannot speak for everyone but this was my experience. Ordered a pair of True Religion Jeans that turned out to be fake. I went on the True Religion website to check if this style even existed found no match. Wish I had reviews before purchasing anything. Haven't tried to return them I hope they don't give me a hard time.

Ordered a messaging device that was advertised on Access On TV 80% off. Supposed to be delivered 2 weeks ago. Called today to find out they didn't have enough to cover all of the orders. NO notification in any way. Just a ploy to get you on their mailing address so they can send you a billion ads. Don't trust this site! They suck!

I have had issues come up with purchases now and again. Each time I dread going to their customer service because I know I'll get the same none-answer and no resolution to the problem. Then, when I really get angry, they will try to pacify me by throwing a $5 credit my way. I've given it a pass because the issues were minor but I should have listened to my gut and stayed away from this company. Now, they are not delivering on what they promised and it looks like I'm out $100. Worse, the emails they send back imply that I'm the one to blame - not them. What a despicable company.

I gave an extremely poor review earlier this week for this site. The next day I received a phone call from Ruelala about my complaint. This company went over and above what they needed to do to resolve the situation I was in. My daughter not only received her gown for the ball this weekend they also gave her some beautiful earrings to go with it. There are two very special guardian angels I want to thank so much! If you think they don't care, your wrong they really do

Horrible service! I'm from Canada. I was so excited to see no duty fees on my order, when I was shopping. I ordered clothes for $1200. Delivery was nice and smooth. I wanted to return one item out five I ordered.
Guess what, I can't do it! All these items are Final sale! It was no sign on their website about Final sale! I found it out with the packing slip they sent me with my order!
How can it be more ridiculous then that! What you do to Canadian customers is unacceptable! There is no phone number to call from Canada, only email address, which I use for my multiple emails, and keep receiving the same answer with your stupid apologies!
Shame on you Rue la la! Look at your reviews! Do something about it!

I've been ordering for weeks and each time my order gets cancelled. I speak with customer service and they assure someone will call back in 1-2 business days. I never got a call back. Just thousand of dollars tied into the account and items that I'll never get. BEWARE

I purchased a YSL handbag from them. The item was posted as final sale, and arrived looking kinda strange but I trusted them as I purchased other items before and they seemed to be good. 2 months later I still have some doubt about the YSL bag so I had it authenticated. Turn out it was a fake bag. Since it already passed their 30 days return time frame, of course they refused to refund me the money. I had to submit a claim to my credit card bank and still waiting... dont know if i'll ever get my money back. People, stay away from rue la la

Someone at work recommended your site so I went ahead ordered the beach ball just received yesterday... it's fake thank God I only ordered one item originally had six items in my cart... Sorry I did not read the reviews before purchasing... hopefully I can protect the next buyer.

Got a wrong size jacket. One rep told me either it was a mistake or when ran out of the size and sent me another size. Whattt? They offered a $50 credit for the inconvenience. Yeah i will shop there really soon. What a waste of time spending on phone for unhelpful responses.

I have shopped with Rue La La a lot over the past year and had no issues until Dec 18 2017. They sent the correct shoe but two diff sizes not once but TWICE! Then wanted to charge my account additionally to send correct size shoe and then comfort me by saying that I would get refund in 7-10 business days! Customer service is not all that great and I have no clue how the same issue happened twice. They sent a size 36 and 39 then on another attempt size 37 and 39. Terrible. Dont shop with them! Save your disappointment