RueLaLa

Not so good as others - you can find services much much better
Ordered here, but didn`t like the support and terms of shipping
Could be better

I found a great deal on some 14karat gold necklaces. I have 5 sisters and 3 nieces and it was Christmas time so I ordered 11 of the necklaces and paid for them. The company sent me 5 and then realized they must have priced the necklaces too low and accused me of trying to commit fraud lol. How is buying something and paying for it fraud? They then refused to send the other 6 necklaces and refused to refund my money and told me to contact my credit card company to get my money back. That was it I filed a report with the BBB and the FTC and the CFPB. These people are thieves and liars and sell fake items and broken items be very careful when shopping with them. I have not bought anything since and I will never shop with them again. I probably spent 50k there over the last ten years and they have officially lost me permanently as a customer. Walmart.com has everything they have and more and way better customer service. I would go directly to the manufacturer and google any item you see on this site and buy it somewhere aside from Ruelala they are evil.

Never again. I bought a vintage Chanel bag. They shipped via some absurd arangement where FedEx picks the package up from them but hands it off to the US Post office to be delivered. I'm in downtown Chicago and we get several fedEx and UPS deliveries a day, so there was no reason for this FedEx-USPS handoff. I used the same address I always use which FedEx and UPS never have any trouble finding, but USPS could not deliver the package. I went to the post office to try to find the package, but they looked for it and said they did not have it. (Really bizarre to think that the "convenience" of on-line shopping involves having to walk to the post offie.) I emailed RLL who said I had to wait 10 days. On day 11, I emailed RLL and was told I had to wait 15 days. No one who answers my emails ever knows what's happened in the past. They keep telling me that they'll refund my payment but it hasn't happened yet, and anyway I wanted the bag. One of their reps told me that a high value item such as this should never have been shipped via the stupid FedEx-USPS arrangement. She was right. I will NEVER shop RLL again.

Subsequent note: I received a total refund of my payment from RLL. It doesn't make me want to shop there again, but it seems only fair to acknowledge that I did receive a full refund.

They shipped two chairs that I did not order. One was shipped back Fedex and the other was refused at time of delivery.