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    Rugs.com

Rugs.com

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Overview

Rugs.com has a rating of 4.7 stars from 5,113 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection, and free shipping. Rugs.com ranks 1st among Carpets sites.

  • Service
    151
  • Value
    171
  • Shipping
    169
  • Returns
    58
  • Quality
    148

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Positive reviews (last 12 months): 94.9%
Positive
1,634
Neutral
32
Negative
55
View ratings trends
124
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How would you rate Rugs.com?
Top Positive Review

“New living room 8' x10' oval area rug for a 1915 PNW farmhouse5”

Beverly M.
11/1/24

So far, everything was easy, fast, clear and not frustrating. We'll have to see how shipping goes and if course product quality turns out. I will update the posting and review at that point. Ordered on Oct. 22,2024

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Top Critical Review

“Feels cheap and doesn't stay flat”

Zainab Z.
9/25/24

We got the Orleans rug in 12x12. The color is mixed of slate gray, blue and ivory. Perfect size but the rug feels very synthetic/plastic texture. It looks great from far away but when you get closer and see it up close it doesn't look high end. The rug also doesn't stay flat even though we have tried to weight it down. You get what you pay for

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Reviews (5,113)

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Reviews that mention popular keywords

shopping experience (113) area rug (186) web site (59) area rugs (186) customer service (223) credit card (24)
Thumbnail of user judithf636
Texas
1 review
0 helpful votes
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September 29th, 2024
Verified purchase

So easy to use your site love love love love your rugs. My grandchildren have had two of your washable rugs and kept telling me I should order one or two for my home.

Thumbnail of user sah24
South Carolina
1 review
0 helpful votes
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November 16th, 2024
Verified purchase

Just ordered the 3rd & 4th Modern Rug. These two will go on our Lanai and am looking forward to "finishing" off the floor. The rugs are a wonderful asset to the room.

Thumbnail of user jamesk4199
Mississippi
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

Navigating the website is easy and straightforward. Good prices on nice rugs. Have not received my order yet but anticipate that I will be satisfied…fingers crossed!🤞

Thumbnail of user stepheng2278
Montana
2 reviews
0 helpful votes
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September 8th, 2024
Verified purchase

Just purchased 2 beautiful Moroccan rugs for my new mountain home. They will look fabulous on the wooden floors! Anxious to receive. Thank you rugs.com!

Thumbnail of user lonnief83
California
1 review
0 helpful votes
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November 2nd, 2024
Verified purchase

It is very easy to order the the rugs that I wanted. Thank you very much I hope they work for me. It's hard to rate the rugs untill I get them, so I will give you four star for the ease of ordering.

Thumbnail of user deboraha1396
Virginia
2 reviews
0 helpful votes
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July 25th, 2024
Verified purchase

You continue to use FedEx who have become very unreliable! Originally told would arrive 7/11, then 7/17! Then 7/16 and now 7/17! The reason I ordered from Rugs,com because in the past I would receive the rug in 2 days and I have purchased many rugs but no more D

Thumbnail of user terrys3457
Virginia
1 review
0 helpful votes
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November 12th, 2024
Verified purchase

The service was great.
But the pad was not 4'x6'. It was an inch short in length and 2 inches short in width. And a little thinner than what I expected. The size was what upset me though.

Thumbnail of user juliav401
Colorado
1 review
0 helpful votes
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July 28th, 2024
Verified purchase

I had to return a rug because I had misread the information and the rug would not work where I needed it. Rugs.com went above expectations to take care of the problem! I ordered a replacement immediately.

Thumbnail of user portiai3
North Carolina
1 review
0 helpful votes
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July 17th, 2024
Verified purchase

Rugs ship in 1-2 business days is splattered all over the site, but it's been a week and a half and my order still shows "processing". Frustrating, as I could have walked into a store 9 days ago and had a rug by now.

Thumbnail of user tl421
Texas
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

We were excited to find your site. We had a good experience in searching and ordering except for when you click Continue Browsing- it totally takes away all of your preferences, and then you have to start over-use the back button in the browser instead! We're anxiously awaiting the rugs.

Thumbnail of user elizabeths4129
North Carolina
1 review
0 helpful votes
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August 13th, 2024
Verified purchase

Very easy, good price. I rolled mine an opposite direction and went shopping for about three hours, and when I came back and laid perfectly flat, very happy with this purchase, I will be buying more

Thumbnail of user dona673
Colorado
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

I was very satisfied with my shopping experience. Reminds
me of a cliche, "if it ain't broke, don't fix it."
Don A.

Thumbnail of user maryb7005
Nebraska
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

Can't wait for my new rug. Tons to pick from and so many sizes. Hopefully i will need to order another one.

Thumbnail of user victorias1734
Washington
1 review
0 helpful votes
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October 26th, 2024
Verified purchase

Shopping was super easy with pad add-ons simple. They always have what I need with great discounts and fast, free shipping!

Thumbnail of user pb437
Virginia
1 review
0 helpful votes
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October 26th, 2024
Verified purchase

Colors are vibrant. I opted to change from rectangular to oval. Easy return process. Have ordered multiple times and recommend.

Thumbnail of user marym8278
Arizona
1 review
0 helpful votes
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September 20th, 2024
Verified purchase

Delighted with my two runner rugs. They come well packed( rolled), open nicely and are ready to grace my hallways.

Thumbnail of user donnal2437
Washington
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

Finally found a rug with right color combination of grey/beige.
We have carpeting in part of Master bathroom. Thankfully not in toilet area.
My dog decoded to "dig" a hole in carpet in front of sinks! We needed a thin rug to cover this unsightly blight on the floor.
Found the perfect one at Rugs.com.
Quick shipping, protective packaging. Great price.
Love how it looks.

Thumbnail of user lindab9686
Tennessee
1 review
0 helpful votes
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November 15th, 2024
Verified purchase

This site has a lot of inventory to choose from at very reasonable prices. I'm looking forward to receiving my rug that I ordered for my bedroom.

Thumbnail of user christopherm3511
New York
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

Had a Great experience,have to replace 2 rugs due to flooding of toilet -via my neighbors 😡🤬So I get one today and Hopefully one more next month!

Thumbnail of user bonniek487
Georgia
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

Found exactly what I was looking for because of the tremendous selections! Filtering made it easy and ordering was simple.

Thumbnail of user bevb132
Wisconsin
1 review
0 helpful votes
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September 8th, 2024
Verified purchase

Very easy to find exactly what you are looking for. Many different styles, colors and sizes to choose from.

Thumbnail of user lainar8
South Carolina
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

I was looking for rugs I could layer but didn't want to spend too much since I have a dog who loves carpet. Love the prices and the ease of purchase.

Thumbnail of user jackied433
Nebraska
2 reviews
0 helpful votes
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August 11th, 2024
Verified purchase

I have bought several rugs from this company and have been completely satisfied with every single one.
Guess that's why I continue to come back and also recommend them to friends and family.

Thumbnail of user patriciaw3085
Michigan
1 review
0 helpful votes
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September 8th, 2024
Verified purchase

This is my third purchase. I love each rug I've purchased. They work well in the area they were purchased for and are really durable.

Thumbnail of user dyeannj1
California
1 review
0 helpful votes
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September 26th, 2024
Verified purchase

Very easy to maneuver website and pay. Colors appear vibrant and sharp.Haven't received my rug yet but anticipate total satisfaction.

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Thumbnail of user graysonb3
Grayson B.
Typically does not respond to reviews

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