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    Rugs.com

Rugs.com

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Overview

Rugs.com has a rating of 4.7 stars from 5,113 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection, and free shipping. Rugs.com ranks 1st among Carpets sites.

  • Service
    151
  • Value
    171
  • Shipping
    169
  • Returns
    58
  • Quality
    148

Proactively asks for customer feedback

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Positive reviews (last 12 months): 94.9%
Positive
1,634
Neutral
32
Negative
55
View ratings trends
124
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How would you rate Rugs.com?
Top Positive Review

“New living room 8' x10' oval area rug for a 1915 PNW farmhouse5”

Beverly M.
11/1/24

So far, everything was easy, fast, clear and not frustrating. We'll have to see how shipping goes and if course product quality turns out. I will update the posting and review at that point. Ordered on Oct. 22,2024

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Top Critical Review

“Feels cheap and doesn't stay flat”

Zainab Z.
9/25/24

We got the Orleans rug in 12x12. The color is mixed of slate gray, blue and ivory. Perfect size but the rug feels very synthetic/plastic texture. It looks great from far away but when you get closer and see it up close it doesn't look high end. The rug also doesn't stay flat even though we have tried to weight it down. You get what you pay for

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Reviews (5,113)

Rating

Timeframe

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Reviews that mention popular keywords

shopping experience (113) area rug (186) web site (59) area rugs (186) customer service (223) credit card (24)
Thumbnail of user janicej661
Alabama
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

Lots of beautiful rugs. Easy to navigate site, and checkout was a breeze. Looking forward to my rug.

Thumbnail of user carolynb3036
Florida
1 review
0 helpful votes
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November 9th, 2024
Verified purchase

This is my second or third time ordering with rugs.com. They deliver what they promise and quickly. Can't go wrong with the prices.

Thumbnail of user tonyl1268
Indiana
1 review
0 helpful votes
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September 27th, 2024
Verified purchase

Saw rugs.com advertised and looked through the site. Sale was happening so we decided to take the plunge. Hopefully the quality is good.

Thumbnail of user lynnc1125
Puerto Rico
1 review
0 helpful votes
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September 27th, 2024
Verified purchase

Un to shop for living room rugs with the filters! Got what I wanted fairly quickly. So many it was hard to pick but I enjoyed the app.

Thumbnail of user rosannk6
Virginia
1 review
0 helpful votes
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October 25th, 2024
Verified purchase

This is my 3rd rug purchased from Rugs.com. I'm happy with the rugs quality, price, colors & customer service! They are my go-to for area rugs!

Thumbnail of user kathleenc2267
Indiana
1 review
0 helpful votes
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August 30th, 2024
Verified purchase

This website allowed me to quickly search by size and color and order via PayPal! I will visit again.

Thumbnail of user zekw1
Washington
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

I had never placed an order with Rugs.com & took a chance for some patio/deck rugs a couple of months ago. I couldn't believe how quick they were shipped & received & I really like them a lot. So much so, that I am a repeat customer. Thanks for a great product & customer service!

Thumbnail of user robertam491
Ohio
1 review
0 helpful votes
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October 25th, 2024
Verified purchase

I'm so excited for my order to arrive and I think I will really like what I have ordered but just in case the return is free!

Thumbnail of user julieo178
California
3 reviews
0 helpful votes
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September 28th, 2024
Verified purchase

It was very easy to pick new rugs with all the sizes given and great prices! It was also cheaper than getting my old rugs cleaned!

Thumbnail of user amyj1714
North Carolina
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

Excellent very easy to use fast and convenient will definitely refer to my family and friends I will be using this app again for future purchase

Thumbnail of user sharong3590
Mississippi
1 review
0 helpful votes
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November 16th, 2024
Verified purchase

I've always been happy with every rug I've ordered from Rugs.com. They are true to their pictures and are high quality

Thumbnail of user lindas11063
Tennessee
1 review
0 helpful votes
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November 17th, 2024
Verified purchase

Fast and easy ordering, it had great reviews so I feel sure the rug will be great. Excited to receive it.

Thumbnail of user kathym3413
Alabama
1 review
0 helpful votes
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November 1st, 2024
Verified purchase

I am a repeat customer. The rugs that I purchased are exactly as shown in the website. Good products, fast shipping.

Thumbnail of user elonj5
Kentucky
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Clear instructions, easy purchase I can't rate the purchase until I receive, so please don't make this difficult for no reason.

Thumbnail of user nanu9
New Jersey
1 review
0 helpful votes
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August 23rd, 2024
Verified purchase

Site very easy to navigate
Order another outdoor rug that I ordered earlier this summer. Love it and it has tolerated all weather!

Thumbnail of user niannar2
Texas
1 review
0 helpful votes
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September 28th, 2024
Verified purchase

Navigating rug.com was simple and easy. I love they have deals all the time and I have found a great rug I'm hoping with go with my living room!

Thumbnail of user jerryk1342
Iowa
1 review
0 helpful votes
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November 22nd, 2024
Verified purchase

Very easy. Nice to see rugs in my own home! Great prices and also great selection of styles and sizes!

Thumbnail of user gaild860
Florida
1 review
0 helpful votes
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November 15th, 2024
Verified purchase

I called customer service for some difficulty I was having placing an online order. Paul was very professional and helpful.

Thumbnail of user roda145
Texas
1 review
0 helpful votes
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November 9th, 2024
Verified purchase

Ordering online is very easy! I ordered the round rug previously and the delivery time was quite fast and satisfactory!

Thumbnail of user louisec576
South Carolina
1 review
0 helpful votes
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September 28th, 2024
Verified purchase

Many rugs to choose from. Easy to navigate site. This is my 3rd purchase from Rugs.com I have been extremely satisfied with all.

Thumbnail of user jand805
Colorado
1 review
0 helpful votes
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November 3rd, 2024
Verified purchase

Needed round rug for round dining table at new house. RUGS
COM made it so easy to select, ship, and pay. Cannot wait to receive my new rug!

Thumbnail of user pc547
Ohio
1 review
0 helpful votes
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November 1st, 2024
Verified purchase

I found the rug on the site and followed the directions for ordering! Fingers crossed that it will work!

Thumbnail of user nancyc3172
Florida
1 review
0 helpful votes
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July 8th, 2024
Verified purchase

Ordered a dining room rug and pad it came in within three days and it was packaged together nicely. The pad is high quality and does not slip on our hardwood floors. The rug is cushy soft and beautiful! So happy!

Products used:
Rug and rug pad

Service
Value
Shipping
Quality
Thumbnail of user gayef25
Pennsylvania
1 review
0 helpful votes
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November 22nd, 2024
Verified purchase

They are all very lovely, colors are great!
They look like good quality, since they show you up close the material. Can't wait!

Thumbnail of user sharonl2277
South Carolina
1 review
0 helpful votes
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October 4th, 2024
Verified purchase

Very easy and calm experience. This will add just the finishing touch to our porch. And the sale helped in making the decision.

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Thumbnail of user graysonb3
Grayson B.
Typically does not respond to reviews

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