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Rugs.com has a rating of 4.7 stars from 5,042 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection, and good quality. Rugs.com ranks 1st among Carpets sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Purchasing for a tax-exempt organization is normally a frustrating experience. Karl stayed on-line via chat with me from the initial inquiry to the resolution of the tax exemption process. I didn't expect that level of attention! Thanks, Rugs.com! I'll be back!
We got the Orleans rug in 12x12. The color is mixed of slate gray, blue and ivory. Perfect size but the rug feels very synthetic/plastic texture. It looks great from far away but when you get closer and see it up close it doesn't look high end. The rug also doesn't stay flat even though we have tried to weight it down. You get what you pay for
Beautiful selection, all price ranges, easy to navigate site! Hope this is as good as it sounds!
Cool rug great price free shipping easy google
Fart fart fart fart fart fart fart fart
Easy to order and the feature to see the rug in your space works so nice!
I have ordered from them in the past as well as today and had no difficulties placing an order either time. Will definitely be a customer again in the future.
My experience was quick and easy. I was able to find what I wanted for my room
Always easy to find great quality at great prices at Rugs.com, love this company
Ordering is convenient with options to view the rug in your room online. Lots of rugs to choose from.
Appreciate free shipping and returns!
I have not received the rug yet and or the rug pad yet so until so until I get
I haven't received the rug to describe any experience to describe
So many options: color, style, sizes! Easy-to-navigate website, simple order process. 5 stars!
The reputation of this company is refreshing to experience. The website was easy to navigate, and I mentioned buying area rugs from Rugs.com to my friends. A few endorsed this company, and others were not familiar with this business. All in all, the aspects of my experience have been stellar!
You've got a great selection of rugs here and I like that they're made in places other than China!
I would like to know the weight of the outdoor rug I purchased.
Just happened to be: right size, right color, right price.
Good selection, large number of sizes and easy to order.
Excellent website design, simple to navigate, massive collection. Hope delivery and quality match my shopping experience
Love being able to choose the ones I like and put in my cart and then review and review and narrow down my selections and blow them up to look closely at the colors!
Easy to look at and great selection compared to other websites. When I'm in the market for another rug I'll definitely go to your site!👍
Their site said if I ordered today (Memorial Day) rug would be shipped that day with two shipping indicating a May 29 arrival.
I did not expect that with Memorial Day but did expect a Thursday arrival.
The pad got shipped and will be here Thursday.
The rug never got shipped so I just called and they said it would ship in 24 to 48 hours and then take 2 to 7 days to get here.
If they were honest in the beginning I would have just waited. Now I will never do business with them again.
Products used:
Has not arrived yet.
I have purchased from them before a couple of years ago. I needed to order some padding for a couple of rugs. They ship quickly and have never had a problem with any of my orders.
The ordering process was very easy. We are very happy with our Rugs.com purchases.
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