• Rugs.com

Rugs.com

Write a Review

Overview

Rugs.com has a rating of 4.7 stars from 5,044 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection, and good quality. Rugs.com ranks 1st among Carpets sites.

  • Service
    151
  • Value
    171
  • Shipping
    169
  • Returns
    58
  • Quality
    148

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 95%
Positive
1,653
Neutral
33
Negative
54
124
See all photos
How would you rate Rugs.com?
Top Positive Review

“Karl Rocked It”

Terri S.
10/4/24

Purchasing for a tax-exempt organization is normally a frustrating experience. Karl stayed on-line via chat with me from the initial inquiry to the resolution of the tax exemption process. I didn't expect that level of attention! Thanks, Rugs.com! I'll be back!

Top Critical Review

“Feels cheap and doesn't stay flat”

Zainab Z.
9/25/24

We got the Orleans rug in 12x12. The color is mixed of slate gray, blue and ivory. Perfect size but the rug feels very synthetic/plastic texture. It looks great from far away but when you get closer and see it up close it doesn't look high end. The rug also doesn't stay flat even though we have tried to weight it down. You get what you pay for

Reviews (5,044)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (113) area rug (186) web site (59) area rugs (186) customer service (222) credit card (24)
Thumbnail of user virginiac1246
West Virginia
1 review
0 helpful votes
  • Send Message
May 7th, 2024
Verified purchase

My experience was a good one. First time buyer and received within a few days. When I opened the runner I was a bit surprised at the amount of white in the rug and was expecting more grey tones. The picture appeared more grey. But I am still happy with it. Appears to be made well.

Thumbnail of user danielz342
New Mexico
2 reviews
0 helpful votes
  • Send Message
April 29th, 2024
Verified purchase

I spent a lot of time shopping for rugs here...my second time purchasing from Rugs.com. The inventory is huge. The rugs are high quality, and the pictures show every detail, along with expansive descriptions. There are numerous options of size and color for every rug. It was the low prices that drew me here. This company has been trustworthy in my experience.

Thumbnail of user sallyb698
Minnesota
1 review
0 helpful votes
  • Send Message
May 8th, 2024
Verified purchase

I was looking for a small non-slip rug to set on a cedar chest for our dog to sit on when she looks out the window. The one I found on Rugs.com was perfect. When our dog, Silvia, jumps up on the chest, the non-slip backing keeps the rug in place. The colors are great in the room and I'm please with my purchase.

Thumbnail of user caroleg272
Florida
1 review
0 helpful votes
  • Send Message
April 28th, 2024
Verified purchase

This is the second time I ordered from Rugs.com. Both rugs were of great quality. There are so many styles, colors, patterns and materials to choose from. I will continue to use Rugs.com for all my rug purchases.

Thumbnail of user debm457
Ohio
1 review
0 helpful votes
  • Send Message
June 14th, 2024
Verified purchase

I finally placed an order with Rugs.com. It's been a long time coming! Great website, easy to navigate, and view.

Thumbnail of user alya32
New York
1 review
0 helpful votes
  • Send Message
May 7th, 2024
Verified purchase

I ordered my first rug from Rugs.com. It was shipped super fast. And I selected to leave it at the garage as we have steep long outside stairs to our front door. Well, I heard the truck and by the time I came through the garage the delivery guy had already carried the 10x13ft rug to my front door. It was raining at around 8pm. I was pleasantly surprised. The rug was rolled, it did still have some wrinkles that are being worked out in my living room before I put the rug in my office/art room but the colors are bright, easy ordering, being able to check shipping, shipping service and price for a large size rug. You can't beat it. This is not a high end rug but was excellent quality for price. Company worth checking out if you are looking for rugs!
Again, I was pleasantly surprised and didn't have to wait weeks to receive it. Not sure if that was just luck where it happened to be located.

Service
Value
Shipping
Returns
Quality
Thumbnail of user paulg3022
Maryland
1 review
0 helpful votes
  • Send Message
May 7th, 2024
Verified purchase

Used their little "see how it looks" app in the browser. The rugs looked EXACTLY the way it showed. It worked perfectly, very pleased!
The rugs themselves seem high quality and well made. The colors are fantastic, the shipping was fast and they arrived well packaged.

Thumbnail of user christines3007
District of Columbia
1 review
0 helpful votes
  • Send Message
May 17th, 2024
Verified purchase

Everything was great until checkout with venmo. They wanted my first born child. Lol. Seriously, way too much personal info was needed. I just edited this. Who is the man in my profile pic? Lol

Thumbnail of user debbiem1968
New York
1 review
0 helpful votes
  • Send Message
April 28th, 2024
Verified purchase

From start to finish, we have experienced such an amazing process. We found the exact rug we needed for our screened in porch….ordered and had it delivered this morning. Seamless process….will be putting it down as soon as the weather breaks.

Thumbnail of user sheilar639
Rhode Island
1 review
0 helpful votes
  • Send Message
May 24th, 2024
Verified purchase

With all the filters it was easy to narrow our search. Also, the choices of sizes and shapes was more extensive than I expected. Very pleased with this part of the order.

Thumbnail of user debbiek754
New York
1 review
0 helpful votes
  • Send Message
June 7th, 2024
Verified purchase

I wasn't aware that I had a credit freeze on 2 accounts and I was able to lift them because of your assistance. Thank you very much

Thumbnail of user guadalupee38
New York
1 review
0 helpful votes
  • Send Message
April 27th, 2024
Verified purchase

If your rug is longer than 7 feet, it will cost you $200! I purchased a rug on sale for $99. It turned out it was too big and i wanted to return for a smaller size. But returning it would cost me more than the rug itself. I purchased a rug online believing i was safe with their free return pitch. "Oh that's the mailing entity who charges you." Then caution your customers if you want to win us over and wish have consumer loyalty. I will not purchase a rug from them again. GO AMAZON!

Thumbnail of user johnl7306
New York
1 review
0 helpful votes
  • Send Message
April 30th, 2024
Verified purchase

We could not have been happier. We had been looking for just the right size and right look Persian rug for about 4 years. Had gone to lots of rug shops and looked online. Rugs.com had exactly the right high quality all wool hand knotted rug at a surprisingly right price. Jo Ann provided excellent sales support.

Thumbnail of user ls779
Illinois
1 review
0 helpful votes
  • Send Message
April 29th, 2024
Verified purchase

Quality job Rugs.com! Timely order, well wrapped and protected enroute, Great price, we got 62% off and a fast delivery. They are jute backing and the rugs began to lay flat after the initial unroll. So happy with this company. They made it seem like Christmas!

Thumbnail of user cherylb2427
Ohio
1 review
0 helpful votes
  • Send Message
April 27th, 2024
Verified purchase

This was our second purchase from Rugs.com, and we have been very satisfied both times. Great selection, well-made rugs, and fast delivery! It is great being able to use PayPal, too! Looking forward to setting up our deck with our new runner from Rugs.com! Thank you!

Thumbnail of user reginag348
Texas
1 review
0 helpful votes
  • Send Message
May 7th, 2024
Verified purchase

I was skeptical when I saw the sale price for this rug, but I blew caution to the wind and ordered it. It far exceeded my expectations. I bought it for my office and I love it. Can't beat the price for the size. It came on time and looks exactly like the listing. I will definitely be ordering again and I would recommend.

Thumbnail of user maurab45
Georgia
1 review
0 helpful votes
  • Send Message
June 29th, 2024
Verified purchase

Selections were great. I found just what I wanted.

Thumbnail of user kathys2649
Illinois
1 review
0 helpful votes
  • Send Message
May 7th, 2024
Verified purchase

Saw this rug on sale while searching online for new outdoor patio rugs for both my front porch and my back patio. Loved this one immediately, as I am a sucker for botanical patterns and loved the vibrant green (and Blue) colors they showed online. Reviews were good, and they offered a further discount if I ordered 2 together, so I ordered 2 of the same size and green color on the spot. (SKU #*******).
They arrived 3 days later each folded into rectangles in a heavy plastic bag wrap. They are high quality and true to photos for color. They had no odor and smoothed out easily in a day out on my patios. LOVE them!
Thanks Rugs.com. I will definitely use you again!

Thumbnail of user susane1818
Illinois
1 review
0 helpful votes
  • Send Message
April 25th, 2024
Verified purchase

Not my first Rugs.com purchase and just as pleased as before. Ordered very large oval and my one request is that it could be rolled on a cardboard tube like the small round one I also got. The tube really helps keep wrinkles out, but the rugs are just beautiful. Thanks

Thumbnail of user robertaw265
Pennsylvania
2 reviews
1 helpful vote
  • Send Message
May 7th, 2024
Verified purchase

I ordered my rug on Monday. The website states a two day delivery and the rug is now in transit to be delivered on Friday. I have furniture coming on Friday to be placed on this rug. I will now have to reschedule the furniture delivery. This should have been out for delivery on Thursday if the delivery time is 2 days.

Thumbnail of user kathleenr1650
California
1 review
0 helpful votes
  • Send Message
April 28th, 2024
Verified purchase

I bought 7 wool rugs a little over a year ago. Love them all and pads. Great prices quality products. Excellent Customer Service. Quality people, products and Service. Fast delivery. I ordered 4 more items today.
Thank you for Everything.

Thumbnail of user alexaw87
Pennsylvania
1 review
0 helpful votes
  • Send Message
June 28th, 2024
Verified purchase

Website easy to navigate. I'm looking forward to get my product

Thumbnail of user craigd634
New York
1 review
0 helpful votes
  • Send Message
April 29th, 2024
Verified purchase

I needed nice rugs for my home. Looked everywhere locally, but no luck. Came across your website and found what I was looking for. I was amazed at the shipping time. Only 2 days! And the rugs are great. Thank You so much!

Thumbnail of user michaeld7389
Oklahoma
1 review
0 helpful votes
  • Send Message
May 2nd, 2024
Verified purchase

Purchased new rugs for home office. The experience with Rugs.com was simple, user friendly and we received them in great condition. They have been a great addition to the home office and we look forward to future purchases from Rugs.com.

Thumbnail of user jonathanw316
Ohio
1 review
0 helpful votes
  • Send Message
June 9th, 2024
Verified purchase

In a few minutes, I found just what I was looking for. There were a lot of choices in size, so I got just what I needed. No fuss.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user graysonb3
Grayson B.
Typically does not respond to reviews

How do I know I can trust these reviews about Rugs.com?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Rugs.com?