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Rugs.com has a rating of 4.7 stars from 5,044 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection, and good quality. Rugs.com ranks 1st among Carpets sites.
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Purchasing for a tax-exempt organization is normally a frustrating experience. Karl stayed on-line via chat with me from the initial inquiry to the resolution of the tax exemption process. I didn't expect that level of attention! Thanks, Rugs.com! I'll be back!
We got the Orleans rug in 12x12. The color is mixed of slate gray, blue and ivory. Perfect size but the rug feels very synthetic/plastic texture. It looks great from far away but when you get closer and see it up close it doesn't look high end. The rug also doesn't stay flat even though we have tried to weight it down. You get what you pay for
Rugs.com provided an excellent experience for me. I was looking for a runner rug to replace a very old one that had gone beyond its time. After searching through hundreds of rugs, I selected one that arrived very promptly. Unfortunately, the colors turned out to not be what I wanted so I contacted them and was able to return it very easily at their expense. It's so nice to see a reputable company take responsibility for their products. I would definitely order from them again and highly recommend it to others.
The whole experience was easy. The selection of product was more than adequate. Ordering was simple and delivery was just as promised. I bought 2 good size area rugs one for the living room & one for the dining room plus two small ones & a runner. I love them. Will definitely use this company again & recommend to friends.
The color is spot on, on the web page. Very pleased.
They are here already! I just ordered a portion of my rugs to check the blue color. They are about 70% white and 30% navy blue. Super, and will work with our colors. Often the blue turns out to be green blue.not my blue. Two of the three rugs arrived and are almost flat and settling in. One 8x10 and some runners. Tracking indicates the third rug is on the way!
The rugs are in a birdcage and will see some rain. I use a Bissell crosswave to remove water after rains. The sun finishes the job. The rugs provide a nice feel underfoot and reduce slipping on our painted floor.
I am trying to find out when the rug will be delivered. The tracker shows no activity. Thanks
Gloria
The rug came as promised on the exact day. It was well wrapped. We laid it out in the accompanying rug pad and love it. It's a bit more faded than the pictures online but still works well for our space.
I ordered the ivory 2x8 runner. I was delivered the grey color runner. I spoke to a very nice young lady and was offered a $24.00 credit to my credit card. I was going to return it and reorder the ivory but I need the runner for this weekend so I decided to keep it event though it is way to dark for my needs. The rig itself is lovely, just the wrong color due to your shipping error.
From the selection to the quality timing of the delivery, it all exceeded my expectations. A little disappointed that the pattern wasn't the same as the photo, but I'll get over it. Would purchase them again.
I have gotten several rugs from here, never disappointed. Rugs are as pictured and great quality.
I've purchased from rugs.com on 4 occasions and have been totally satisfied with each purchase. Their products and prices are unbeatable and customer service unmatched.
Kathy Smith
The rug I ordered arrived early and it's absolutely stunning!
The color and quality are outstanding!
I'm so pleased and the customer service was awesome.
The 5'3" woven outdoor rug is lovely. Great quality and just the right size for my bistro fire table. Rugs.com is my "go-to" every time and does not disappoint.
After I told my sister I was looking for a rug for my family room, she told me about Rugs.com. I searched and found one that I really liked and the price was great.
Happy with service, ordering and delivery, thank you.
Always easy to order and, the rugs are incredibly beautiful.
My rug had a flaw but I was willing to keep it as they have a nice discount. I've ordered from them twice and am very happy with purchase and service.
Took a bit for first runner, but it was too short, my error, called explained situation, ordered correct size, was able to refund the original carpet and new runner perfect. Customer service was excellent
Very nice rugs, high quality, We just love them! They will more than likely be the last rugs we buy for our home, as they should last a good 10 + years!
I did not realize it would be so easy to purchase rugs online. It took no time at all once I decided which rugs I wanted. Also the return went smoothly and I was then able to purchase different rugs, which look better in my mobile home living room.
Was fast and easy to order. Came in a timely manner. Looked as it appeared online, GREAT! Couldn't find any rugs that could come close to matching your price for the quality Thank you
I received a discount code from safeopt/rugs.com but when I clicked the link to apply it or attempted to use the code itself, the first didn't work & I couldn't find a way to enter the latter.
Very easy for me to decide on what color, sizes, and the price is fantastic!
Will use again and refer to others.
When I placed my order I put my old address for shipping. I called the next day and customer service corrected it and sent a email immediately. The rugs were exactly what I expected and arrived within 3 days of ordering. I will definitely order for them again.
Always a great sales experience with Rugs.com. They have a great selection to choose from and they meet my needs so well.
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