• Rugs.com

Rugs.com

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Overview

Rugs.com has a rating of 4.7 stars from 5,040 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection, and good quality. Rugs.com ranks 1st among Carpets sites.

  • Service
    151
  • Value
    171
  • Shipping
    169
  • Returns
    58
  • Quality
    148

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Positive reviews (last 12 months): 95%
Positive
1,649
Neutral
33
Negative
54
124
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How would you rate Rugs.com?
Top Positive Review

“Karl Rocked It”

Terri S.
10/4/24

Purchasing for a tax-exempt organization is normally a frustrating experience. Karl stayed on-line via chat with me from the initial inquiry to the resolution of the tax exemption process. I didn't expect that level of attention! Thanks, Rugs.com! I'll be back!

Top Critical Review

“Feels cheap and doesn't stay flat”

Zainab Z.
9/25/24

We got the Orleans rug in 12x12. The color is mixed of slate gray, blue and ivory. Perfect size but the rug feels very synthetic/plastic texture. It looks great from far away but when you get closer and see it up close it doesn't look high end. The rug also doesn't stay flat even though we have tried to weight it down. You get what you pay for

Reviews (5,040)

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Reviews that mention popular keywords

shopping experience (113) area rug (186) web site (59) area rugs (186) customer service (222) credit card (24)
Thumbnail of user beverlym1824
Washington
1 review
0 helpful votes
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November 1st, 2024
Verified purchase

So far, everything was easy, fast, clear and not frustrating. We'll have to see how shipping goes and if course product quality turns out. I will update the posting and review at that point. Ordered on Oct. 22,2024

Thumbnail of user barbarah3301
Colorado
2 reviews
1 helpful vote
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November 4th, 2024
Verified purchase

After having a wool oriental rug for 20 years, I was ready for a more contemporary change even though my old rug was still in good condition. Was hard to pick from the wonderful selection, but finally decided on one and am happy with my choice. I'm back now ordering a rug pad after not taking your suggestion to order one when I purchased the rug.

Service
Value
Shipping
Quality
Thumbnail of user lyndap231
North Carolina
1 review
0 helpful votes
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September 29th, 2024
Verified purchase

I set up an account with you and became a first-time buyer. From what I read on your website this entitled me to a 10% discount. I placed the order but was unable to find any way to recoup my 10% discount. Has this become invalid and is no longer your practice.

Thumbnail of user kb993
Minnesota
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Found the perfect rug. Unfortunately, Rugs.com's checkout left much to be desired. Several issues with checkout accepting my card(s). Went to Amazon to find the identical rug and found rugs.com was selling it for almost twice the price. Finally had to open a private browsing window, and the order went through. Minus one star.

Thumbnail of user delanak3
New York
1 review
0 helpful votes
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November 2nd, 2024
Verified purchase

I have purchased rugs fromrugs.com now for about 26 years each time I needed a room size rug I purchased from them because they were cheaper softer. Thicker was just my choice of look and price of the rugs.

Thumbnail of user martir45
New York
1 review
0 helpful votes
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November 3rd, 2024
Verified purchase

Easy to order came in a decent amount of time. Good quality I love being able to view it in this room with the app that you supplied very help.
I did receive an email with a coupon to give a review and to send a picture, but I was not home at the time and I can't find that coupon. It was 20% off. I would like to order a matching rug to go with the one that I have, are you able to do that for me at this point?

Thumbnail of user annh2266
Illinois
1 review
0 helpful votes
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November 2nd, 2024
Verified purchase

This is the only place to buy rugs! They deliver exactly what you've ordered, and everything is so nicely made. I have rugs in every room of the house and they're all well made and perfect for the space.

Thumbnail of user edithm360
Alabama
1 review
0 helpful votes
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October 26th, 2024
Verified purchase

I have been wanting an inexpensive rug for my dining room for some time. I found the color and size that I wanted, and I think it will work very well. I was a little disappointed that I could not find the type I initially looked for (a low-pile washable rug), but you can't have everything.

What I was looking for was options and pricing, and I was very impressed with those.

Thumbnail of user lize219
North Carolina
1 review
0 helpful votes
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October 18th, 2024
Verified purchase

I purchased this rug specifically for my front door entryway because it said it was washable. We have three tiny dogs that occasionally drag dirt in and washable was what I was specifically looking for to replace my current rug. The shipping was super fast and it was packaged well. Upon opening it is visually a pretty pattern on the rug, however this is NOT a washable rug! The description at the website said it was and the label on the rug says it is. It's woven on very stiff plastic backing that will not go into any washing machine. Also, the instructions with it say to spot clean it as needed and take it outside and beat it every 6 months to clean it. No mention of washing it. I'm disappointed. I greatly overpaid for this rug.

Value
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Quality
Thumbnail of user zuryg1
Florida
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

The rug I purchased is very pretty how ever it is very thin and light weight. When I laid it on the floor it would move around and does not stick to the floor. This can allow for someone to slip and fall.

Thumbnail of user lindac5771
California
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I have purchased four rugs in two separate transactions. I discovered Rugs.com on a social media marketplace. I NEVER click on store ads, but the sale pricing and great photography caught my eye. I'm so glad I did. Their website it so easy to navigate and the choices are endless. Beautiful real life pictures of every color available in each pattern. Several sizes and odd shapes too, not just the basic. This website saved me many trips to the many stores that sell outdoor rugs. I shopped from the couch and found exactly what I was looking for both times. Rugs arrived on time in fantastic condition. They looked identical to the photos on the website and matched each other in color and weave even though they were different in size. Their return policy is outstanding so I had no hesitation ordering. Thanks Rugs.com!

Thumbnail of user alisond313
Texas
1 review
0 helpful votes
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September 28th, 2024
Verified purchase

I was trying to order rugs and when I was checking out it keep telling me my phone number was invalid and it wasn't. The customer service person told me I needed to refresh my computer and reorder the rugs. Really I did this and still said my phone number was invalid.

Thumbnail of user catherineg1037
Washington
1 review
0 helpful votes
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August 16th, 2024
Verified purchase

I ordered five rugs from a big 10x12 to runners. I am very pleased with the amount of time it took. And how pleasant the quality of the rugs are. The only thing I can say they are more red than the orange in the pictures. But we love them in an add instant color to our new flooring. Highly recommend.

Thumbnail of user gwenh221
Maryland
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Good, like being able to see product in my room. Bought rugs from there before. They were beautiful but shed and continue to do so. Hope better luck with these. Sales people very helpful.

Thumbnail of user patriciaw3087
Pennsylvania
1 review
0 helpful votes
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September 8th, 2024
Verified purchase

I've LOVE this site. I've ordered several rugs and very happy with experience. The prices are amazing, great sales, fast delivery, exceptional quality.

Thumbnail of user ronw1075
Ohio
1 review
0 helpful votes
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October 5th, 2024
Verified purchase

Have used this site in the past, or rather my wife has. Quite the selection and if you purchase it on sale it is even better.
Wonderful selection of area rugs.

Thumbnail of user ranaes4
Utah
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

I enjoyed browsing all the colors and patterns available, the prices are reasonable. Of course I won't know much about the quality until it arrives, but I'm thrilled with my order!

Thumbnail of user ilenel22
Connecticut
2 reviews
1 helpful vote
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August 11th, 2024
Verified purchase

This is my second purchase from Rugs.com. Their selection is incredible, the quality of their rugs are much better than I expected and their prices are exceptional! My last purchase arrived quickly and in perfect condition and I am confident that my new purchase will be too. I highly recommend Rugs.com!

Thumbnail of user cathyn380
Pennsylvania
1 review
0 helpful votes
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August 4th, 2024
Verified purchase

I recently discovered Rugs.com, and like their selection and free shipping/returns policies, however, I found the checkout experience to be frustrating, as I could not make a PayPal or Venmo purchase, even though they offer these as options. I hope they are able to fix these glitches.

Thumbnail of user karenh4945
Texas
1 review
0 helpful votes
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August 30th, 2024
Verified purchase

This is the second time I have purchased. I must say it's so easy to do business this way. Not only are you offered many sizes, but there is also such a nice variety of colors and shapes.

Thumbnail of user mb1032
Kentucky
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

The delivery, quality & color were spot on! I will look for padding to give the rug a more plush feel. I don't think the recommended padding would be thick enough.

Thumbnail of user gloriab993
Maine
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

I have been looking on every site I could find for a particular kind of area rug in a oval shape for three weeks and finally found it. I can't wait to get it.

Thumbnail of user carolynm1952
Oklahoma
1 review
0 helpful votes
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October 5th, 2024
Verified purchase

I found a really pretty lavender rug that will be perfect in my new bedroom in my new house. Shopping and purchasing was very easy, good price and free shipping.

Thumbnail of user margaretg1605
Delaware
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Your rugs are so lovely, it was hard for me to choose! And the prices are great. I was able to get a 4x6 rug and matching runner for 100.00! This will be my go to in the future when I need a rug.
Thanks!

Thumbnail of user judithb1458
California
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Very easy to navigate the website. This is the second of the same rug we bought a few months ago. We were amazed at how beautiful it is, very much like the Persian rug style that costs a fortune.

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Thumbnail of user graysonb3
Grayson B.
Typically does not respond to reviews

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