Rugs.com has a rating of 4.7 stars from 5,040 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection, and good quality. Rugs.com ranks 1st among Carpets sites.
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Purchasing for a tax-exempt organization is normally a frustrating experience. Karl stayed on-line via chat with me from the initial inquiry to the resolution of the tax exemption process. I didn't expect that level of attention! Thanks, Rugs.com! I'll be back!
We got the Orleans rug in 12x12. The color is mixed of slate gray, blue and ivory. Perfect size but the rug feels very synthetic/plastic texture. It looks great from far away but when you get closer and see it up close it doesn't look high end. The rug also doesn't stay flat even though we have tried to weight it down. You get what you pay for
So far, everything was easy, fast, clear and not frustrating. We'll have to see how shipping goes and if course product quality turns out. I will update the posting and review at that point. Ordered on Oct. 22,2024
After having a wool oriental rug for 20 years, I was ready for a more contemporary change even though my old rug was still in good condition. Was hard to pick from the wonderful selection, but finally decided on one and am happy with my choice. I'm back now ordering a rug pad after not taking your suggestion to order one when I purchased the rug.
I set up an account with you and became a first-time buyer. From what I read on your website this entitled me to a 10% discount. I placed the order but was unable to find any way to recoup my 10% discount. Has this become invalid and is no longer your practice.
Found the perfect rug. Unfortunately, Rugs.com's checkout left much to be desired. Several issues with checkout accepting my card(s). Went to Amazon to find the identical rug and found rugs.com was selling it for almost twice the price. Finally had to open a private browsing window, and the order went through. Minus one star.
I have purchased rugs fromrugs.com now for about 26 years each time I needed a room size rug I purchased from them because they were cheaper softer. Thicker was just my choice of look and price of the rugs.
Easy to order came in a decent amount of time. Good quality I love being able to view it in this room with the app that you supplied very help.
I did receive an email with a coupon to give a review and to send a picture, but I was not home at the time and I can't find that coupon. It was 20% off. I would like to order a matching rug to go with the one that I have, are you able to do that for me at this point?
This is the only place to buy rugs! They deliver exactly what you've ordered, and everything is so nicely made. I have rugs in every room of the house and they're all well made and perfect for the space.
I have been wanting an inexpensive rug for my dining room for some time. I found the color and size that I wanted, and I think it will work very well. I was a little disappointed that I could not find the type I initially looked for (a low-pile washable rug), but you can't have everything.
What I was looking for was options and pricing, and I was very impressed with those.
I purchased this rug specifically for my front door entryway because it said it was washable. We have three tiny dogs that occasionally drag dirt in and washable was what I was specifically looking for to replace my current rug. The shipping was super fast and it was packaged well. Upon opening it is visually a pretty pattern on the rug, however this is NOT a washable rug! The description at the website said it was and the label on the rug says it is. It's woven on very stiff plastic backing that will not go into any washing machine. Also, the instructions with it say to spot clean it as needed and take it outside and beat it every 6 months to clean it. No mention of washing it. I'm disappointed. I greatly overpaid for this rug.
The rug I purchased is very pretty how ever it is very thin and light weight. When I laid it on the floor it would move around and does not stick to the floor. This can allow for someone to slip and fall.
I have purchased four rugs in two separate transactions. I discovered Rugs.com on a social media marketplace. I NEVER click on store ads, but the sale pricing and great photography caught my eye. I'm so glad I did. Their website it so easy to navigate and the choices are endless. Beautiful real life pictures of every color available in each pattern. Several sizes and odd shapes too, not just the basic. This website saved me many trips to the many stores that sell outdoor rugs. I shopped from the couch and found exactly what I was looking for both times. Rugs arrived on time in fantastic condition. They looked identical to the photos on the website and matched each other in color and weave even though they were different in size. Their return policy is outstanding so I had no hesitation ordering. Thanks Rugs.com!
I was trying to order rugs and when I was checking out it keep telling me my phone number was invalid and it wasn't. The customer service person told me I needed to refresh my computer and reorder the rugs. Really I did this and still said my phone number was invalid.
I ordered five rugs from a big 10x12 to runners. I am very pleased with the amount of time it took. And how pleasant the quality of the rugs are. The only thing I can say they are more red than the orange in the pictures. But we love them in an add instant color to our new flooring. Highly recommend.
I've LOVE this site. I've ordered several rugs and very happy with experience. The prices are amazing, great sales, fast delivery, exceptional quality.
Have used this site in the past, or rather my wife has. Quite the selection and if you purchase it on sale it is even better.
Wonderful selection of area rugs.
I enjoyed browsing all the colors and patterns available, the prices are reasonable. Of course I won't know much about the quality until it arrives, but I'm thrilled with my order!
This is my second purchase from Rugs.com. Their selection is incredible, the quality of their rugs are much better than I expected and their prices are exceptional! My last purchase arrived quickly and in perfect condition and I am confident that my new purchase will be too. I highly recommend Rugs.com!
I recently discovered Rugs.com, and like their selection and free shipping/returns policies, however, I found the checkout experience to be frustrating, as I could not make a PayPal or Venmo purchase, even though they offer these as options. I hope they are able to fix these glitches.
This is the second time I have purchased. I must say it's so easy to do business this way. Not only are you offered many sizes, but there is also such a nice variety of colors and shapes.
The delivery, quality & color were spot on! I will look for padding to give the rug a more plush feel. I don't think the recommended padding would be thick enough.
I have been looking on every site I could find for a particular kind of area rug in a oval shape for three weeks and finally found it. I can't wait to get it.
I found a really pretty lavender rug that will be perfect in my new bedroom in my new house. Shopping and purchasing was very easy, good price and free shipping.
Your rugs are so lovely, it was hard for me to choose! And the prices are great. I was able to get a 4x6 rug and matching runner for 100.00! This will be my go to in the future when I need a rug.
Thanks!
Very easy to navigate the website. This is the second of the same rug we bought a few months ago. We were amazed at how beautiful it is, very much like the Persian rug style that costs a fortune.