Rugs.com has a rating of 4.7 stars from 5,060 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection, and free shipping. Rugs.com ranks 1st among Carpets sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
So far, everything was easy, fast, clear and not frustrating. We'll have to see how shipping goes and if course product quality turns out. I will update the posting and review at that point. Ordered on Oct. 22,2024
We got the Orleans rug in 12x12. The color is mixed of slate gray, blue and ivory. Perfect size but the rug feels very synthetic/plastic texture. It looks great from far away but when you get closer and see it up close it doesn't look high end. The rug also doesn't stay flat even though we have tried to weight it down. You get what you pay for
I was nervous purchasing a rug online. The idea of not seeing it person was worrisome but I'm glad I did. Not only were my rugs cost effective. They are cute!
They work perfectly and are a good quality.
Excellent selection of shapes, sizes and colors of rugs. Fantastic prices, fast shipping and the rugs were packaged with extreme care and protection during the shipping process. I highly recommend Rugs.com for purchases, but at minimum, take a look at what they have to offer compared to other companies that sell rugs.
I live in an apartment and the people upstaires do not have any rugs and are very loud. I live on the 3rd floor and I don't want to the people below me to hear every step I take, so I bought rug pad to silence my foot step and desk chair. These pad are thick enough to do the job.
Three matching rugs, three different sizes -- looked so good bought two more in a different style for a another room! Fast delivery made this a most satisfying purchase. Will definitely be ordering more. Thank you...
I found shopping to be quick& easy.love all the choices & pricing was also good.looking forward into getting them.hope they come soon
I always know I'll get exactly what I ordered. This is the second rug I've purchased like this. It's beautiful and simple. Holds up great in weather. Color stays so I'm very happy to get this second one to out in a different location this year. Their rugs come so fast, I love this company.
I have ordered several rugs from Rugs.com. The quality of the rugs is always good, as are the prices. I always compare prices among companies and consistently order from this company. Delivery time is very good, as well.
The order was delivered really quick. The rug is beautiful. I would not have been able to buy a round rug this size in any store for this price. I am very happy with the product and would order again and highly recommend this company!
Rug shipped quickly, is exactly what I wanted to cover the hardwood floor in my home office. There is a lot of canine through-traffic, so it's great to have something lightweight and washable.
Looking through the different sizes, colors & material we picked one that we figured would be a perfect fit to our home. AND IT WAS! My wife, son & I absolutely love everything about it. Not only the look & feel, it being true to the size we chose BUT it also came very quickly! We ordered it on a Saturday & it was here by Wednesday! 5 stars
I ordered a 10x13 rug and performance pad for my living room on a Sunday and received everything on Tuesday afternoon (2-days after ordering). I'm so pleased with my rug and it looks fantastic in my LR.
Easy ordering, great packaging, incredibly fast delivery and quality product (looks better in person than in photo and oh so soft and even has a bit of cushion to it). I'm very pleased and still excited about this purchase.
We were looking for a living room area rug that would be nice-looking, and reasonably priced because we have three dogs and rugs don't last forever at our house. This rug arrived quickly and is perfect! The colors are even richer than advertised, and the earth tones are stunning. It is a little thicker than our last rug, and has a plush-like feel to it. Our dogs love lying and rolling on it! It is gorgeous with our sage walls.
Shopping at Rugs.com was an easy, fluid experience from start to finish. The speed at which the order was filled and shipped was impressive! I received my rugs in 2 days from ordering! Now THAT'S customer service!
I ordered runners and rugs, and two weeks later over $1600 in rugs was ordered and shipped to a person and address in Florida. Not me! Used my credit card info! I have been unable to get refund for these fraudulent charges from rugs.com. My bank is trying as well. I am now going to police and an attorney against rugs.coms obvious careless practices that put customers at in harm's way.
All communication is via a call center in some off shore location, and extremely difficult to understand. Beware!
All was perfect for ordering and delivery! However, we also bought a mat for under the rug and do not know what side of the mat goes/touches the floor and what side of the mat is directly below the rug. Any help would be appreciated.
I am getting new floors installed and wanted a smaller area rug to anchor the room and these rugs are beautiful. Shopping was easy, prices extremely reasonable. Cant' wait to get the items to see how I like them!
Love the selection. Love that I can see how the rugs will look in my home. Love the prices. Love the selection. Love the quality. And fast, free delivery!
Trying to move into a new house. The rugs needed arrived, and we're able to use them and they are lovely!
Colors on my new rug are amazing. Rug arrived so fast! I ordered on Sunday and by Wednesday it was in my living room.
I ordered 2 matching rugs. Different shapes and sizes. 1 was not available. The representative assured me that the replacement was also a match. It was NOT! I wanted to return both items, but your return policy is "Impossible"! So much unnecessary RED-TAPE! You got me, RUGS.COM. Lesson learned, I promise not to bother you, ever again...
Reginald Sumter
*******@aol.com
*******961
I had a rug that I bought from this company through Amazon and they couldn't accept the return, but Rugs.com gave me a $90 credit. Which I ended using on their website and purchased a beautiful 6 foot round rug for my dining room. The entire process was simple and my rug arrived in few days. We love it and are very please with Rugs.com. Thank you for the credit!
Hi. The shopping experience was great. No problems ordering online. Good tracking updates. The problem is with the area rug. It has dark/ dirty spot or stains on the back. I'm unsure of what it is, but because the rug is cream colored, it shows through in certain areas. Plus, the rug seemed slightly damp when unrolling. Not the entire rug, but parts near the end where the staining is. I plan to return