• Rugs.com

Rugs.com

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Overview

Rugs.com has a rating of 4.7 stars from 5,060 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection, and free shipping. Rugs.com ranks 1st among Carpets sites.

  • Service
    151
  • Value
    171
  • Shipping
    169
  • Returns
    58
  • Quality
    148

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Positive reviews (last 12 months): 94.9%
Positive
1,638
Neutral
33
Negative
55
124
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How would you rate Rugs.com?
Top Positive Review

“New living room 8' x10' oval area rug for a 1915 PNW farmhouse5”

Beverly M.
11/1/24

So far, everything was easy, fast, clear and not frustrating. We'll have to see how shipping goes and if course product quality turns out. I will update the posting and review at that point. Ordered on Oct. 22,2024

Top Critical Review

“Feels cheap and doesn't stay flat”

Zainab Z.
9/25/24

We got the Orleans rug in 12x12. The color is mixed of slate gray, blue and ivory. Perfect size but the rug feels very synthetic/plastic texture. It looks great from far away but when you get closer and see it up close it doesn't look high end. The rug also doesn't stay flat even though we have tried to weight it down. You get what you pay for

Reviews (5,060)

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Reviews that mention popular keywords

shopping experience (113) area rug (186) web site (59) area rugs (186) customer service (223) credit card (24)
Thumbnail of user saras1946
New York
1 review
0 helpful votes
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March 31st, 2024
Verified purchase

I was nervous purchasing a rug online. The idea of not seeing it person was worrisome but I'm glad I did. Not only were my rugs cost effective. They are cute!
They work perfectly and are a good quality.

Thumbnail of user davids10584
Tennessee
3 reviews
0 helpful votes
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March 26th, 2024
Verified purchase

Excellent selection of shapes, sizes and colors of rugs. Fantastic prices, fast shipping and the rugs were packaged with extreme care and protection during the shipping process. I highly recommend Rugs.com for purchases, but at minimum, take a look at what they have to offer compared to other companies that sell rugs.

Thumbnail of user cathyc1022
Virginia
1 review
0 helpful votes
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April 12th, 2024
Verified purchase

I live in an apartment and the people upstaires do not have any rugs and are very loud. I live on the 3rd floor and I don't want to the people below me to hear every step I take, so I bought rug pad to silence my foot step and desk chair. These pad are thick enough to do the job.

Thumbnail of user karenl4238
Washington
1 review
0 helpful votes
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March 30th, 2024
Verified purchase

Three matching rugs, three different sizes -- looked so good bought two more in a different style for a another room! Fast delivery made this a most satisfying purchase. Will definitely be ordering more. Thank you...

Thumbnail of user rosemarieh97
North Dakota
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

I found shopping to be quick& easy.love all the choices & pricing was also good.looking forward into getting them.hope they come soon

Thumbnail of user margeb64
Georgia
1 review
0 helpful votes
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March 27th, 2024
Verified purchase

I always know I'll get exactly what I ordered. This is the second rug I've purchased like this. It's beautiful and simple. Holds up great in weather. Color stays so I'm very happy to get this second one to out in a different location this year. Their rugs come so fast, I love this company.

Thumbnail of user anniel348
Texas
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

I have ordered several rugs from Rugs.com. The quality of the rugs is always good, as are the prices. I always compare prices among companies and consistently order from this company. Delivery time is very good, as well.

Thumbnail of user lesleym310
Pennsylvania
1 review
0 helpful votes
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March 31st, 2024
Verified purchase

The order was delivered really quick. The rug is beautiful. I would not have been able to buy a round rug this size in any store for this price. I am very happy with the product and would order again and highly recommend this company!

Thumbnail of user lilym251
California
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

Rug shipped quickly, is exactly what I wanted to cover the hardwood floor in my home office. There is a lot of canine through-traffic, so it's great to have something lightweight and washable.

Thumbnail of user nicholasb692
New York
2 reviews
0 helpful votes
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March 23rd, 2024
Verified purchase

Looking through the different sizes, colors & material we picked one that we figured would be a perfect fit to our home. AND IT WAS! My wife, son & I absolutely love everything about it. Not only the look & feel, it being true to the size we chose BUT it also came very quickly! We ordered it on a Saturday & it was here by Wednesday! 5 stars

Service
Value
Shipping
Quality
Thumbnail of user louisep287
Georgia
2 reviews
0 helpful votes
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April 6th, 2024
Verified purchase

I ordered a 10x13 rug and performance pad for my living room on a Sunday and received everything on Tuesday afternoon (2-days after ordering). I'm so pleased with my rug and it looks fantastic in my LR.

Thumbnail of user triciac208
California
1 review
0 helpful votes
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March 10th, 2024
Verified purchase

Easy ordering, great packaging, incredibly fast delivery and quality product (looks better in person than in photo and oh so soft and even has a bit of cushion to it). I'm very pleased and still excited about this purchase.

Thumbnail of user erinr573
Kentucky
1 review
0 helpful votes
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March 27th, 2024
Verified purchase

We were looking for a living room area rug that would be nice-looking, and reasonably priced because we have three dogs and rugs don't last forever at our house. This rug arrived quickly and is perfect! The colors are even richer than advertised, and the earth tones are stunning. It is a little thicker than our last rug, and has a plush-like feel to it. Our dogs love lying and rolling on it! It is gorgeous with our sage walls.

Thumbnail of user patriciam5343
Maryland
1 review
0 helpful votes
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March 25th, 2024
Verified purchase

Shopping at Rugs.com was an easy, fluid experience from start to finish. The speed at which the order was filled and shipped was impressive! I received my rugs in 2 days from ordering! Now THAT'S customer service!

Thumbnail of user bethl572
New York
1 review
1 helpful vote
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March 24th, 2024
Verified purchase

I ordered runners and rugs, and two weeks later over $1600 in rugs was ordered and shipped to a person and address in Florida. Not me! Used my credit card info! I have been unable to get refund for these fraudulent charges from rugs.com. My bank is trying as well. I am now going to police and an attorney against rugs.coms obvious careless practices that put customers at in harm's way.
All communication is via a call center in some off shore location, and extremely difficult to understand. Beware!

Thumbnail of user jackm1842
Massachusetts
1 review
0 helpful votes
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April 2nd, 2024
Verified purchase

All was perfect for ordering and delivery! However, we also bought a mat for under the rug and do not know what side of the mat goes/touches the floor and what side of the mat is directly below the rug. Any help would be appreciated.

Thumbnail of user bevv17
Virginia
1 review
0 helpful votes
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March 22nd, 2024
Verified purchase

I am getting new floors installed and wanted a smaller area rug to anchor the room and these rugs are beautiful. Shopping was easy, prices extremely reasonable. Cant' wait to get the items to see how I like them!

Thumbnail of user sherric357
Iowa
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Very easy. Ordered and it was delivered within 2 weeks. I have other rugs with this pattern and love them.

Thumbnail of user elizabethc3360
Virginia
1 review
0 helpful votes
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April 25th, 2024
Verified purchase

Love the selection. Love that I can see how the rugs will look in my home. Love the prices. Love the selection. Love the quality. And fast, free delivery!

Thumbnail of user joahp2
Pennsylvania
1 review
0 helpful votes
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May 10th, 2024
Verified purchase

Trying to move into a new house. The rugs needed arrived, and we're able to use them and they are lovely!

Thumbnail of user carmenr703
California
1 review
0 helpful votes
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May 12th, 2024
Verified purchase

Colors on my new rug are amazing. Rug arrived so fast! I ordered on Sunday and by Wednesday it was in my living room.

Thumbnail of user reggies58
South Carolina
1 review
0 helpful votes
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March 28th, 2024
Verified purchase

I ordered 2 matching rugs. Different shapes and sizes. 1 was not available. The representative assured me that the replacement was also a match. It was NOT! I wanted to return both items, but your return policy is "Impossible"! So much unnecessary RED-TAPE! You got me, RUGS.COM. Lesson learned, I promise not to bother you, ever again...

Reginald Sumter
*******@aol.com
*******961

Thumbnail of user leeannw62
Pennsylvania
1 review
0 helpful votes
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March 24th, 2024
Verified purchase

I had a rug that I bought from this company through Amazon and they couldn't accept the return, but Rugs.com gave me a $90 credit. Which I ended using on their website and purchased a beautiful 6 foot round rug for my dining room. The entire process was simple and my rug arrived in few days. We love it and are very please with Rugs.com. Thank you for the credit!

Thumbnail of user debbr5
Louisiana
1 review
0 helpful votes
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May 31st, 2024
Verified purchase

Easy to search website, great prices and I love the rug!

Thumbnail of user teris321
New York
1 review
0 helpful votes
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March 18th, 2024
Verified purchase

Hi. The shopping experience was great. No problems ordering online. Good tracking updates. The problem is with the area rug. It has dark/ dirty spot or stains on the back. I'm unsure of what it is, but because the rug is cream colored, it shows through in certain areas. Plus, the rug seemed slightly damp when unrolling. Not the entire rug, but parts near the end where the staining is. I plan to return

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Thumbnail of user graysonb3
Grayson B.
Typically does not respond to reviews

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