• Rugs.com

Rugs.com

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Overview

Rugs.com has a rating of 4.7 stars from 5,060 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection, and free shipping. Rugs.com ranks 1st among Carpets sites.

  • Service
    151
  • Value
    171
  • Shipping
    169
  • Returns
    58
  • Quality
    148

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Positive reviews (last 12 months): 94.9%
Positive
1,637
Neutral
33
Negative
55
124
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How would you rate Rugs.com?
Top Positive Review

“New living room 8' x10' oval area rug for a 1915 PNW farmhouse5”

Beverly M.
11/1/24

So far, everything was easy, fast, clear and not frustrating. We'll have to see how shipping goes and if course product quality turns out. I will update the posting and review at that point. Ordered on Oct. 22,2024

Top Critical Review

“Feels cheap and doesn't stay flat”

Zainab Z.
9/25/24

We got the Orleans rug in 12x12. The color is mixed of slate gray, blue and ivory. Perfect size but the rug feels very synthetic/plastic texture. It looks great from far away but when you get closer and see it up close it doesn't look high end. The rug also doesn't stay flat even though we have tried to weight it down. You get what you pay for

Reviews (5,060)

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Reviews that mention popular keywords

shopping experience (113) area rug (186) web site (59) area rugs (186) customer service (223) credit card (24)
Thumbnail of user wendyd750
Connecticut
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

Ordering on the website was easy. The descriptions and pictures of the items was accurate. I love their. Fits my space perfectly!

Thumbnail of user elizabeths3949
Maine
1 review
0 helpful votes
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March 24th, 2024
Verified purchase

The Rug options, the colors, and the prices and the quality of Rugs.com has made me a repeat customer. The shipping is fast. I've purchased 2 low pile rugs one for a home office the second for the master bedroom. I've had the office rug for a month. The rugs will come rolled and need time to relax. The standard carpet pad was easily to cut to size with a scissor.

Thumbnail of user terrib786
Florida
1 review
0 helpful votes
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March 10th, 2024
Verified purchase

I love my new rug. The experience with rugs.com was quick and easy. The "see it your room" was a great help in making my decision. Delivery was very quick. Will definitely recommend and use Rugs.com again. Thank you.

Thumbnail of user sheilas1179
New Hampshire
1 review
0 helpful votes
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March 13th, 2024
Verified purchase

Rug was left partially in rain and I was away. Very large porch covered where it could have been sheltered! Rug is wet and smells. Also defect in rug… have sent pics.Hoping for some credit. Moving and too tired to ship back and senior citizen not strong enough to deal with.

Thumbnail of user gayleh248
Oregon
1 review
0 helpful votes
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February 29th, 2024
Verified purchase

I spent days looking for rugs without latex for my new Luxury Vinyl Plank Flooring. All of these rugs are good -- and there is a dazzling array of beautiful patterns and colors. I only chose one rug this time, but I will always come back to this website when I look for rugs in the future.

Thumbnail of user robint623
Georgia
1 review
0 helpful votes
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May 19th, 2024
Verified purchase

It was awesome to be able to view the rug in our space. That is so cool.

Thumbnail of user bethr566
Pennsylvania
1 review
0 helpful votes
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February 29th, 2024
Verified purchase

Great selection, love the rug and runner! Fast delivery. Good price. Rug seems made well and is beautiful. Pictures don't do it justice. I especially loved the "see it in your room" feature on the web site. It really helped me choose my pattern.

Thumbnail of user kathrynd694
Pennsylvania
1 review
0 helpful votes
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May 24th, 2024
Verified purchase

Easy to find and order. Can't wait to get it! Bought for spare bedroom

Thumbnail of user marys4215
Delaware
2 reviews
0 helpful votes
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March 24th, 2024
Verified purchase

The site was easy to maneuver, even for this septuagenarian! No frustration at all.
My only recommendation would be to identify what type of backing the outdoor rugs have, ie, vinyl or woven.
I will reevaluate when I receive my order.

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Shipping
Returns
Thumbnail of user robine504
Florida
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

Shipping was so quick and the quality is perfect. It's the right size for the area purchased for. Ty!

Thumbnail of user mollyh282
North Carolina
1 review
0 helpful votes
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March 22nd, 2024
Verified purchase

This is the second time I've ordered a rug from Rugs.com. It will not be my last. I talk about this company all the time. I've already given out your information to a friend today. I ordered this rug on Friday March 8 and it was delivered on Sunday 10th before I left for church at 8:30 am. AWESOME!

That is not the best part. The customer service representative I talked with was absolutely the best. I have moved in the last two weeks to another city. I had not had time to change my mailing address for rugs.com. She was able to help me with my issue. I have since been able to change the address. She was absolutely the BEST!

Love dealing with this company.

Thank you so much

Molly Hill (Mrs David Hill)

Thumbnail of user elizabethdianem
Nevada
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

We loved the rug but it was too small for our area. The return process was quick and easy. We have reordered and looking forward to the delivery.

Thumbnail of user johnc11634
Massachusetts
1 review
0 helpful votes
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March 24th, 2024
Verified purchase

I typed in 8'x 2' runners in my browser and was immediately struck by the runner in the Rugs.com thumbnail! So, I clicked on it & it's was in stock and- wait for it- it was on sale! I loaded it in cart and check out; less in 5 minutes. Oh, I forgot to mention there's FREE SHIPPING to boot! Great Experience thus far!

Thumbnail of user pamelan1059
Virginia
1 review
0 helpful votes
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April 16th, 2024
Verified purchase

My rug arrived within a couple days of ordering. The price was very affordable and the rug was of quality. The rug has vibrant color and adds color to the space.

Thumbnail of user kathyb583
Ohio
2 reviews
0 helpful votes
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March 9th, 2024
Verified purchase

I have ordered before and this second experience was as good as the first.Im totally satisfied with the service and my items. The rugs were all I expected and more,will definitely be ordering in the future again.

Thumbnail of user katieo171
Florida
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

The rug I ordered came in so quickly and looked exactly the way I wanted it to. It also flattened out very fast as well, still with a few small bumps but the corners are perfectly flat

Thumbnail of user laurap2266
Wisconsin
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

The rug arrived before expectation and exceeded expectations. It's as pretty as the photograph and is exactly what ai needed for my space.

Thumbnail of user clobj
Oklahoma
1 review
0 helpful votes
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May 10th, 2024
Verified purchase

I wasn't sure of exactly what I wanted. But I was able to use the filters and got to some really good choices and great prices.

Thumbnail of user vickig409
Wisconsin
2 reviews
0 helpful votes
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April 25th, 2024
Verified purchase

Rugs.com was easy to order from, had just what I was looking for at a great price and arrived quickly.

Thumbnail of user stevens3829
New York
1 review
0 helpful votes
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March 7th, 2024
Verified purchase

I was looking for a foot runner for my bedroom. Rugs.com showed up in my search. They carry lots of styles and colors and I had a bit of a dilemma making a choice. And to follow that the overall experience, ordering and ship time we easy and quick. Thank you Rugs.com

Thumbnail of user emmad637
Texas
1 review
0 helpful votes
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May 26th, 2024
Verified purchase

Great merchandise!
I have recommended you company to several of my friends and colleagues.

Thumbnail of user leahd299
Ohio
1 review
0 helpful votes
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February 22nd, 2024
Verified purchase

Amazed at how beautiful these rugs are and how reasonable the prices! Lots of variety, in terms of colors, patterns, styles, materials, and sizes, too. You don't really need to look any further than this site.

Service
Thumbnail of user dianef1110
Illinois
2 reviews
2 helpful votes
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April 13th, 2024
Verified purchase

I was looking to replace the two area rugs I have in my house. With dog traffic, it was time.

Found 2 rugs that will be a great replacement pair. I got a great deal during the sale.

Thumbnail of user aliceh786
New York
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

The process was easy, just making a decision was the hard part. They left the rug by my garage door and never rang the bell.

Thumbnail of user franh151
Kentucky
1 review
0 helpful votes
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April 3rd, 2024
Verified purchase

The hunter green rug was just gorgeous. Thank you and I will order again from your company. Your selection and sizes are so much greater than at any store. Your customer, Fran

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Thumbnail of user graysonb3
Grayson B.
Typically does not respond to reviews

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