• Rugs.com

Rugs.com

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Overview

Rugs.com has a rating of 4.7 stars from 5,060 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection, and free shipping. Rugs.com ranks 1st among Carpets sites.

  • Service
    151
  • Value
    171
  • Shipping
    169
  • Returns
    58
  • Quality
    148

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Positive reviews (last 12 months): 94.9%
Positive
1,637
Neutral
33
Negative
55
124
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How would you rate Rugs.com?
Top Positive Review

“New living room 8' x10' oval area rug for a 1915 PNW farmhouse5”

Beverly M.
11/1/24

So far, everything was easy, fast, clear and not frustrating. We'll have to see how shipping goes and if course product quality turns out. I will update the posting and review at that point. Ordered on Oct. 22,2024

Top Critical Review

“Feels cheap and doesn't stay flat”

Zainab Z.
9/25/24

We got the Orleans rug in 12x12. The color is mixed of slate gray, blue and ivory. Perfect size but the rug feels very synthetic/plastic texture. It looks great from far away but when you get closer and see it up close it doesn't look high end. The rug also doesn't stay flat even though we have tried to weight it down. You get what you pay for

Reviews (5,060)

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Reviews that mention popular keywords

shopping experience (113) area rug (186) web site (59) area rugs (186) customer service (223) credit card (24)
Thumbnail of user rachellev19
New York
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Fast shipping! Found the perfect outdoor rug and its got a nice weight to it. I will be back for more

Thumbnail of user barbaras4615
California
1 review
0 helpful votes
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April 19th, 2024
Verified purchase

Easy to shop and find what I was looing for. I found what I wanted in the budget that I was given. The half circle did not lay as flat as I would have liked but I was able to tape it down

Thumbnail of user dawnv218
Florida
1 review
0 helpful votes
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March 9th, 2024
Verified purchase

Rug was shipped promptly and even arrived a day early. I was skeptical of the quality because the price was so reasonable, however, I was pleasantly surprised once it arrived! Great outdoor rug for our space!

Thumbnail of user noora135
California
1 review
0 helpful votes
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March 3rd, 2024
Verified purchase

This rug js beautiful! Finally found that unicorn, a reasonably priced rug that looks and feels more expensive and lovelier than a higher priced one I had purchased from another company. It went down in our living room without any curls or wrinkles somehow, feels amazing underfoot, and it's cozier than I imagined. Immediately brightened up our space. Love it!

Thumbnail of user ronnieb315
Georgia
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

I was pleased with my experience with Rugs.com. The virtual room allowed me to visualize the rugs in my living room which helped me choose the best rug for my room. Highly recommend!

Thumbnail of user carmene158
New York
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Received the rug within a week. It was beautiful and what I wanted. Delivery person was very kind and polite.

Thumbnail of user jenaf25
Arizona
1 review
0 helpful votes
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April 9th, 2024
Verified purchase

I enjoy rugs.com because their site is so easy to filter and navigate! Especially when they have specific sales. Their pricing is so minimal, I can get a lot of products!

Thumbnail of user dianef1464
Florida
1 review
0 helpful votes
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April 12th, 2024
Verified purchase

I bought an area rug for my daughter. I still haven't received the shipping email. I gave you a 4 because I have purchased from you before and enjoy the quality. Thanks

Thumbnail of user bonniet373
Alabama
1 review
0 helpful votes
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April 28th, 2024
Verified purchase

Just ordered two rugs. First time ordering from Rugs.com.
Easy ordering. Hope they work for my spaces.

Thumbnail of user susanr3844
Indiana
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

I ordered an indoor/outdoor rug for my deck and it was easy to place an order and I received it within a week! I would order from rugs.com again!

Thumbnail of user jamesd5322
Florida
1 review
0 helpful votes
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March 7th, 2024
Verified purchase

Shopped a long time before getting this rug. There are more details in the inner square. The overall blending is better. I think the rug looks better than the one on the website. It has some pile to it,
Provides some cushioning. A good value,would recommend Rugs.com. Bought the 5x8.

Thumbnail of user tarync44
Arizona
2 reviews
0 helpful votes
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May 7th, 2024
Verified purchase

I love Rugs.com I have purchased multiple rugs from them and its always a great product at a reasonable price.

Thumbnail of user patsyf67
North Carolina
1 review
0 helpful votes
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April 28th, 2024
Verified purchase

Very efficient site, easy to order, like the many filters, sale prices are attractive. I will continue to order from Rugs.com. Thank you.

Thumbnail of user karens5481
California
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

The experience was great. The rugs were delivered in just a few days and the measurements were right on.

Thumbnail of user jennag170
New York
1 review
0 helpful votes
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March 30th, 2024
Verified purchase

Shipping g process has been nothing but pain free! Rug is good quality and great size for the price. Only complaint is, it's a slightly lighter shade of pink than the picture..

Thumbnail of user clemoncem
Washington
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

This is the second rug I have ordere.I received it the next day! Love love the the quality! Highly recommend this Company!

Thumbnail of user darlad111
California
1 review
0 helpful votes
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May 24th, 2024
Verified purchase

Great variety! And prices you can't beat!easy to shop many styles and prices!

Thumbnail of user donaldl1052
Washington
1 review
0 helpful votes
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April 22nd, 2024
Verified purchase

Just really like this site it is easy to flow through and great selection. Value on so many selections I will buy again and recommend.

Thumbnail of user patriciam5446
Maryland
1 review
0 helpful votes
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May 24th, 2024
Verified purchase

I had many options to choose from in a 7 x 10 rug.

Thumbnail of user karenw3748
Washington
1 review
0 helpful votes
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May 24th, 2024
Verified purchase

Site is user friendly…very responsive to using filters!

Thumbnail of user reynas33
California
1 review
0 helpful votes
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April 13th, 2024
Verified purchase

The ordering process was easy and status updates were provided. Shipping was free and I received the rugs in 2 days! I will definitely be ordering again.

Thumbnail of user robinb1539
Florida
1 review
0 helpful votes
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February 19th, 2024
Verified purchase

We've had to buy several living room rugs (dogs, cats, kids) and Rugs.com has yet to let me down. The selection is so wide at every price point and we are able to find something that looks and feels good, but doesn't cost much, which is exactly what we need. They are always the first place I look when we are looking for an indoor or outdoor rug.

Thumbnail of user sarahl1886
Arkansas
2 reviews
0 helpful votes
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May 7th, 2024
Verified purchase

The site is easy to navigate. This is the first time I have used this site or product. Great selection and price!

Thumbnail of user davida5230
Utah
1 review
0 helpful votes
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February 25th, 2024
Verified purchase

Our local retailers didn't have the size of carpet we needed (10x10') but rugs.com does.
So we gave it a try, with three additional area rugs thrown in a few days later.
The selection and pricing seem to be good and the delivery has been surprisingly speedy.
Have to recommend this company!

Thumbnail of user victorial901
Oklahoma
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

You just can't beat the prices, selection and quality. Thrilled to get a discount too! I love to change out rugs including patio with the seasons. With Rugs.com's prices sure helps to achieve that!

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Grayson B.
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