• Rugs.com

Rugs.com

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Overview

Rugs.com has a rating of 4.7 stars from 5,060 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection, and free shipping. Rugs.com ranks 1st among Carpets sites.

  • Service
    151
  • Value
    171
  • Shipping
    169
  • Returns
    58
  • Quality
    148

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Positive reviews (last 12 months): 94.9%
Positive
1,636
Neutral
33
Negative
55
124
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How would you rate Rugs.com?
Top Positive Review

“New living room 8' x10' oval area rug for a 1915 PNW farmhouse5”

Beverly M.
11/1/24

So far, everything was easy, fast, clear and not frustrating. We'll have to see how shipping goes and if course product quality turns out. I will update the posting and review at that point. Ordered on Oct. 22,2024

Top Critical Review

“Feels cheap and doesn't stay flat”

Zainab Z.
9/25/24

We got the Orleans rug in 12x12. The color is mixed of slate gray, blue and ivory. Perfect size but the rug feels very synthetic/plastic texture. It looks great from far away but when you get closer and see it up close it doesn't look high end. The rug also doesn't stay flat even though we have tried to weight it down. You get what you pay for

Reviews (5,060)

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Reviews that mention popular keywords

shopping experience (113) area rug (186) web site (59) area rugs (186) customer service (223) credit card (24)
Thumbnail of user janets2633
North Carolina
1 review
0 helpful votes
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April 12th, 2024
Verified purchase

So excited to come across Rugs.com for pur upcoming move great rug selection at greatly discounted prices. Shipping was efficient and fast. Will be ordering more from them.

Thumbnail of user sw902
Missouri
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Colors are exactly as appeared in the picture. Shipping was quick & great price!

I would buy from this site again

Thumbnail of user kcd22
Georgia
1 review
0 helpful votes
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February 24th, 2024
Verified purchase

I bought 3 rugs during the Presidents Day sale. AMAZING price! Delivery was prompt and rugs are perfect! Good quality, beautiful patterns. I will be buying another in near future. Couldn't be more please!

Thumbnail of user thomasp2544
New York
1 review
0 helpful votes
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February 29th, 2024
Verified purchase

I love rugs.com but not this time i placed an order and was sent out quick enough was even given a delivery date and i waited and waited then at the end of the day checked the tracking and saw nope not gonna be delivered like they said in fact i have no idea as of right now because all that tracking says and has been saying is delayed but till when?

Thumbnail of user jackd1239
Oklahoma
1 review
0 helpful votes
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February 29th, 2024
Verified purchase

If you've ever tried to buy a rug on any of the major internet retailers, you know how they play you. The price range in your search query pulls up rugs that you can't afford because you're being shown the price of a sample or a rug the size of a bath mat. Rugs.com doesn't do that. The prices of the rugs you search match up with the size you're looking for. Every time. That's to say nothing of their inventory, which from what I can tell is the largest online, and their prices, which are the lowest I can find. But even if that weren't the case, I had decided to buy at least one rug from them based solely on my appreciation of how perfectly their site works and how *respectful* it is to the consumer.

Thumbnail of user joans1423
Florida
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

Easy ordering and I know there will be prompt delivery as I have ordered many rugs from this company over the years. I highly recommend them and YES they have great customer service.

Thumbnail of user deborac81
Kentucky
1 review
0 helpful votes
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April 9th, 2024
Verified purchase

Ordered two rugs love them. One rug didnt match my decor and Rugs.com was awesome to work with me! The confirmation of order and the shipment was excellent and quick! Great company!

Thumbnail of user cbb25
New York
1 review
0 helpful votes
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March 5th, 2024
Verified purchase

The rug is softer than expected, and it looks great in my husband's office, but I don't think it was made properly. The edge banding seems to be tighter than the rug itself, leaving the rug really wavy. It won't lay flat on the floor, despite being weighed down for 24 hours, The rug pad that we ordered was basically useless for keeping the rug in place, so we discarded it and just put the rug down.

Thumbnail of user billyp463
Texas
1 review
0 helpful votes
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February 19th, 2024
Verified purchase

Both carpets were ordered from the photo with high orange tones. One runner is beige tone and the other is mustard tone; they are in the same kitchen area. The good thing is that you must look carefully to see the tone difference. It would benefit the recipient if both carpets had been rolled instead of one being folded. Having said these things, we are happy to have the new runners.

Thumbnail of user amandar2309
North Carolina
1 review
0 helpful votes
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March 22nd, 2024
Verified purchase

We just moved into a new home and I've been having such a hard time buying rugs for all of our needs. I absolutely love how easy rugs. Com has made my return and reorder experience!

Products used:
Rugs

Service
Value
Shipping
Returns
Quality
Thumbnail of user denisev572
Washington
1 review
0 helpful votes
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February 19th, 2024
Verified purchase

I ordered two rugs for my home in Italy but even realizing that they were being shipped from South Carolina, USA. The shipping cost was reasonable. The first rug arrived and I loved the colors and quality. So I ordered another for my dining room. That one had shipping problems but this company assigned a person to help me track the shipment. She actually had to order a second rug but it arrived fine. I'm now ordering another rug and I know it'll be perfect.

Thumbnail of user cindyd1034
California
1 review
0 helpful votes
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February 17th, 2024
Verified purchase

I have ordered several rugs with this company and the service is fantastic. My last order literally came the next day. It was exactly what I wanted too. Also the price was right which makes me happy:-)

Thumbnail of user rhondat347
Alabama
1 review
0 helpful votes
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March 2nd, 2024
Verified purchase

I was looking for a rug since 12/16/23. I found this site. I was a little worried because I have never ordered from this company before. But I loved how you can see the rug before your purchase in your room. It was delivered super quick.

Thumbnail of user maryf3365
North Carolina
1 review
0 helpful votes
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May 12th, 2024
Verified purchase

Fast and easy transaction. I really like the look of the rug. Have one very similar which is worn

Thumbnail of user lindsyw3
Pennsylvania
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Rugs are exactly as described and brilliant colors. Help make a room come together. I would purchase from them again.

Thumbnail of user robertf4175
Arizona
1 review
0 helpful votes
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May 22nd, 2024
Verified purchase

Needed a runner rug to spark up the area, this one does it splendidly!

Thumbnail of user nancys4012
Alabama
1 review
0 helpful votes
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February 14th, 2024
Verified purchase

I ordered four of this rug in various sizes. Love the colors. Quality is great. The only complaint is that some of the corners are not finished completely but not terribly noticeable.
I have had several good experiences ordering from Rugs.com.

Service
Value
Shipping
Quality
Thumbnail of user lorib1663
Alabama
1 review
0 helpful votes
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April 25th, 2024
Verified purchase

Quick delivery. And so pretty! It fit our twelve by twelve perfectly. I realized that my patio is actually not perfectly square lol

* Rugs.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user maryz1065
West Virginia
1 review
0 helpful votes
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March 17th, 2024
Verified purchase

I could not purchase through PayPal. I even tried calling the customer service. Which the lady was nice but it was hard to understand her. Just to be told to make an account. Which I did and still couldn't use PayPal.
I wanted to use PayPal for the purchase protection that PayPal provides, since I have not dealt with Rugs.com before.
I hope that I don't regret going ahead with a regular purchase

Thumbnail of user deliab56
Texas
2 reviews
0 helpful votes
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May 7th, 2024
Verified purchase

I love my rug I purchased it is beautiful. I ordered an 8' round rug and it arrived on time as promised. I am ordering another 9'x12' rug.

Thumbnail of user susanl3598
New York
1 review
0 helpful votes
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April 6th, 2024
Verified purchase

Rugs.com is very quick in delivering their rugs and each one I've gotten has been true to the description on the website. This one is perfect to give a pop of color in a small laundry and panty room.

Tip for consumers:
The rugs are thin and can benefit from a pad but you also need to remember that you are not spending a lot of money on them. However, they are nice rugs.

Products used:
On one of my first orders , a rug was delayed and they weren't sure when it would come in. They refunded my money promptly. I do not have experience with having the rug and returning it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeannes533
Minnesota
1 review
0 helpful votes
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March 10th, 2024
Verified purchase

I found the website a little frustrating in trying to describe what I want and getting very few options. Also, I needed to order quite a few different size rugs all in one style. Most of the rugs were 50% off, but a few of the styles were not on sale at all. Not cool.

Thumbnail of user karenw3700
Illinois
1 review
0 helpful votes
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April 19th, 2024
Verified purchase

Lots of parameters for search criteria to narrow options. Easy to compare. Today was a great sale which made it even better.

Thumbnail of user phyllisp359
Alabama
1 review
0 helpful votes
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March 31st, 2024
Verified purchase

Easy to order! Perfect experience! Selection is best I've seen anywhere else! Easy to return because of my mis-order! The rug was delivered quickly! I will definitely order a replacement!

Thumbnail of user carrolm17
Minnesota
1 review
0 helpful votes
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March 27th, 2024
Verified purchase

Arrived within three days just as promised!

Perfect in color, as described! I cannot wait for spring to come so that I can get this gorgeous rug onto my patio!

Thank you for such great service!

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Thumbnail of user graysonb3
Grayson B.
Typically does not respond to reviews

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