• Rugs.com

Rugs.com

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Overview

Rugs.com has a rating of 4.7 stars from 5,060 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection, and free shipping. Rugs.com ranks 1st among Carpets sites.

  • Service
    151
  • Value
    171
  • Shipping
    169
  • Returns
    58
  • Quality
    148

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Positive reviews (last 12 months): 94.9%
Positive
1,636
Neutral
33
Negative
55
124
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How would you rate Rugs.com?
Top Positive Review

“New living room 8' x10' oval area rug for a 1915 PNW farmhouse5”

Beverly M.
11/1/24

So far, everything was easy, fast, clear and not frustrating. We'll have to see how shipping goes and if course product quality turns out. I will update the posting and review at that point. Ordered on Oct. 22,2024

Top Critical Review

“Feels cheap and doesn't stay flat”

Zainab Z.
9/25/24

We got the Orleans rug in 12x12. The color is mixed of slate gray, blue and ivory. Perfect size but the rug feels very synthetic/plastic texture. It looks great from far away but when you get closer and see it up close it doesn't look high end. The rug also doesn't stay flat even though we have tried to weight it down. You get what you pay for

Reviews (5,060)

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Reviews that mention popular keywords

shopping experience (113) area rug (186) web site (59) area rugs (186) customer service (223) credit card (24)
Thumbnail of user darlenrg
Indiana
1 review
0 helpful votes
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April 23rd, 2024
Verified purchase

The entire process from ordering to fast delivery was easy. Colors are vibrant and exactly what was shown online. Will recommend to others.

Thumbnail of user jessim38
California
1 review
0 helpful votes
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April 17th, 2024
Verified purchase

I'm satisfied this rug, thank you for your service, fast, exact item,
I suggest you enjoy buying these carpets

Thumbnail of user amandal2024
Maine
1 review
0 helpful votes
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April 18th, 2024
Verified purchase

Item arrived super quickly. Great quality for the price! I suggest this design. It's perfect for my moody decor

Thumbnail of user katherineh1112
South Carolina
1 review
0 helpful votes
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April 4th, 2024
Verified purchase

I ordered an outdoor rug from Rugs.com.
I was very pleased with the quality and appearance
Of this rug! It arrived within a couple of days of my order. I would absolutely order from them again!

Thumbnail of user averillm3
Texas
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

Easy to find the best rug for my needs. Easy to check out with free shipping a big plus.

Thumbnail of user toshas22
North Carolina
1 review
0 helpful votes
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March 23rd, 2024
Verified purchase

Happy with the rugs, the ends roll a lot at first. Shipping could be better, I paid extra for expedited shipping on my last order, day 4 still not delivered.

Thumbnail of user friedam26
Washington
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Reasonable prices
Good quality
Prompt delivery
The rug was a surprise of brighter color than expected

Thumbnail of user michaelh8417
Wisconsin
1 review
0 helpful votes
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May 12th, 2024
Verified purchase

I bought 2 Yasmin style rugs.
They are great. Feel very plush.
Price is very affordable.

Thumbnail of user douga309
California
1 review
0 helpful votes
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April 4th, 2024
Verified purchase

Needed replacement rugs after pur rain and the website has enough filters that getting to the correct rugs was easy and checkout was a breeze. The prices are phenomenal too!

Thumbnail of user msb180
Kentucky
1 review
0 helpful votes
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March 4th, 2024
Verified purchase

I love the look of the rug and it looks great in my Great Room. I think Rugs.com is a great company and I received the rug very quickly. My only concern is that the rug had alot of wrinkles in it after unfolding it. The wrinkles have not fully gone away after approximately a week but am hoping they will soon.

Thumbnail of user betha469
South Carolina
1 review
0 helpful votes
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February 22nd, 2024
Verified purchase

I have ordered eight rugs from Rugs.com. It is very easy to filter to pick out exactly what you want. The sales are great. There is a wide variety of rugs to choose from, in just about any size, pile and color you could think of. Plus I received my rugs within three days! Out of the eight rugs that I have ordered, I have only had to return two of them – one for size, and the other for color. The return process is very easy, and returning to a FedEx location is convenient.

Thumbnail of user anab626
Georgia
1 review
0 helpful votes
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February 21st, 2024
Verified purchase

The rug. I purchased what's a 7 / 10. For the living room and it is absolutely beautiful. The colors are so bright and matches,Everything in my living room, just the right fit. I would definitely recommend this rug to everyone. I Definitely will come back to do more shopping thanks so much.

Thumbnail of user karenb5177
Oklahoma
1 review
0 helpful votes
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March 2nd, 2024
Verified purchase

I was so excited to find this outdoor rug. I bought this exact rug 3 years ago and it has done so well. We wanted another to put on another area of the patio and couldn't believe we found the same one after 3 years! I would definitely recommend it! It lays flat and wears well!

Thumbnail of user johnf6028
Pennsylvania
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

Process was not a hassle. Good experience. Would order more rugs through this company.

Thumbnail of user sallym930
Michigan
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

Found site to be easy to use. Trusting the product will satisfactory.

Thumbnail of user nicoleb2019
South Carolina
2 reviews
0 helpful votes
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February 4th, 2024
Verified purchase

Due to having 2 paisley type chairs only a solid rug was an option. Voila a long came this jute with some white. Immediately sold me! Still have a little coastal vibe but set off my antique pieces great.

Thumbnail of user anthonyo589
Iowa
1 review
0 helpful votes
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February 25th, 2024
Verified purchase

I used the chat feature to find the right size rug I was looking for and the person in the chat was very helpful leading to the purchase I made. Also, very fast delivery and very high quality of products. Very satisfied with my purchase and I highly recommend you purchase your rugs from this site.

Thumbnail of user barbarad2452
California
1 review
0 helpful votes
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February 13th, 2024
Verified purchase

My experience was great. Lots to choose from and I happen to look during a time when the rugs were on sale! What could be better. This is the second time I have used rugs.com and pleased I went back and looked at their choices.

Thumbnail of user markk3009
New York
1 review
0 helpful votes
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May 10th, 2024
Verified purchase

Great variety easy to order. Not too expensive. I love the different colors of all the rugs.

Thumbnail of user annf977
Florida
1 review
0 helpful votes
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March 11th, 2024
Verified purchase

Wow, this place is the real deal. The website makes shopping easy and my new patio rug was delivered in two days. Unbelievable service! Got exactly what I wanted for a great price.

Thumbnail of user karens5516
Arizona
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

Everything I needed quick and speedy and a really good price

Thumbnail of user bethk557
Ohio
1 review
0 helpful votes
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April 28th, 2024
Verified purchase

Was a good experience and I'll definitely purchase from rugs.com again in the future! I've already told several people about it.

Thumbnail of user maryw4258
California
1 review
0 helpful votes
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February 20th, 2024
Verified purchase

I bought a pastoral rug with roosters and chicks that was so much fun in the kitchen and dining area, that I just bought another one for the family room adjacent. The first one still looks like new, and is easy to keep clean. The quality of both rug and pad are amazing for such an excellent price. Happiness!

Thumbnail of user judyr1033
Ohio
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

I have purchased several rugs indoor and outdoor - have been extremely satisfied and always come back for future purchases.

Thumbnail of user pegh44
Wisconsin
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

It was quick, easy and convenient to order from Rugs.com. The rugs are as expected and look very nice in my kitchen.

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Grayson B.
Typically does not respond to reviews

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