• Rugs.com

Rugs.com

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Overview

Rugs.com has a rating of 4.7 stars from 5,060 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection, and free shipping. Rugs.com ranks 1st among Carpets sites.

  • Service
    151
  • Value
    171
  • Shipping
    169
  • Returns
    58
  • Quality
    148

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Positive reviews (last 12 months): 94.9%
Positive
1,636
Neutral
33
Negative
55
124
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How would you rate Rugs.com?
Top Positive Review

“New living room 8' x10' oval area rug for a 1915 PNW farmhouse5”

Beverly M.
11/1/24

So far, everything was easy, fast, clear and not frustrating. We'll have to see how shipping goes and if course product quality turns out. I will update the posting and review at that point. Ordered on Oct. 22,2024

Top Critical Review

“Feels cheap and doesn't stay flat”

Zainab Z.
9/25/24

We got the Orleans rug in 12x12. The color is mixed of slate gray, blue and ivory. Perfect size but the rug feels very synthetic/plastic texture. It looks great from far away but when you get closer and see it up close it doesn't look high end. The rug also doesn't stay flat even though we have tried to weight it down. You get what you pay for

Reviews (5,060)

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Reviews that mention popular keywords

shopping experience (113) area rug (186) web site (59) area rugs (186) customer service (223) credit card (24)
Thumbnail of user colleend530
Massachusetts
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

Easily find the rug you need. Many sizes, types, colors.

Thumbnail of user williame1918
Indiana
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

Super fast delivery, better than expected. Made an additional order.

Thumbnail of user marilynb1139
Ohio
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

Easy to order love all the rugs you sell, great value too

Thumbnail of user sallyh599
Michigan
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

Very easy to order had no problem returning customer

Thumbnail of user maryr3079
Iowa
3 reviews
0 helpful votes
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February 12th, 2024
Verified purchase

I found a flaw in the surging of my rug and contacted Customer Service. Precilla was gracious, friendly and provided me with a very reasonable resolution. I could not have asked for more efficient or appropriate service! I will definitely order from Rugs.com again!

Thumbnail of user ael1
Florida
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

Site easy to use, well laid out. Anxious to get our hands on the rug and will rate the rug after we see it and use it.

Thumbnail of user susanm3330
Pennsylvania
2 reviews
0 helpful votes
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February 24th, 2024
Verified purchase

Order process was easy. Rug arrived in timely manner; however, it was folded up tightly in order to be shipped cheaply, instead of rolling it and shipping as freight. A week later and the 10x10 rug is still lumpy. The rug itself is beautiful. Not happy with the wrinkles and lumps.

Thumbnail of user micht8
California
1 review
0 helpful votes
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April 16th, 2024
Verified purchase

Being able to view the rug in my room virtually was fantastic- really helped to make a good decision both in terms of size and appearance

Thumbnail of user shirleyw1345
Ohio
1 review
0 helpful votes
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April 23rd, 2024
Verified purchase

The rug I purchased was easy to shop for and arrived without delay. I'm very happy with the quality and appearance.

Thumbnail of user catherineh1302
Maryland
1 review
0 helpful votes
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April 3rd, 2024
Verified purchase

Very easy to order. Picked out a rug and backing. Arrived on time and was exactly what I ordered! I will order from rugs next time I need a new rug. Great job

Thumbnail of user rachels1813
Virginia
1 review
0 helpful votes
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February 12th, 2024
Verified purchase

The ordering process was quick and easy, rugs arrived super fast, and the return process was also generally straight forward. Although I did not end up returning anything, I did consider it because the color of one rug was not exactly as pictured. Customer service was very prompt and understanding and I just decided to use the rug in a different room. Overall, I'm very happy!

Thumbnail of user jaynej54
Florida
1 review
0 helpful votes
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March 9th, 2024
Verified purchase

This was my second purchase. I have seen their ads multiple times, but was hesitant they would be cheap knock off materials. Not at all. Beautiful, soft, well made rugs.

Thumbnail of user midwestwomant
Virginia
2 reviews
0 helpful votes
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February 10th, 2024
Verified purchase

Great way to pick a rug. I chose a gray/natural mix raffia 5' circle rug for my living area. The carpet there is very light gray and needed a pretty protecter for shoes. It is absolutely beautiful. If you are looking to cover a hard surface, I would recommend a rug pad under it. On the carpet it isn't required. The carpet came rolled with a stiff cardboard roll inside to keep it from bending during shipment. Paper caps on each end protected them from damaged edges, then sealed with plastic all around. The condition could not have been preserved any better. I would definitely purchase again.

Thumbnail of user priscillam301
California
1 review
0 helpful votes
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February 23rd, 2024
Verified purchase

The service was excellent. The color of the rug is not green, however, even tho the tag says green. It is definitely blue so I was disappointed in the color. The rug itself is very nice but not green.

Thumbnail of user jl976
Virginia
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

Wanted the runner that matched the round rug I bought last year. Love it
Prices could be a bit cheaper but I did get free shipping

Thumbnail of user alexm2573
Ohio
1 review
0 helpful votes
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May 12th, 2024
Verified purchase

Everything about ordering rugs here is great! Easy to search, great prices for the value.

Thumbnail of user geraldineg162
Florida
1 review
0 helpful votes
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February 15th, 2024
Verified purchase

This is the third rug I've bought at Rugs.com and have never been disappointed. The quality is excellent as always, the description and photos are exactly right and the delivery is right on time as they indicated.

Thumbnail of user jamiec1314
New York
1 review
0 helpful votes
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February 1st, 2024
Verified purchase

After my mother passed away, I was charged with cleaning and updating her house. I discovered Rugs.com on Facebook and found the styles, quality, and prices extremely attractive. I ordered, loved what I got, and ordered again! 5 rugs later, I can tell you that each is unique and special. I only wish I had ordered them all at once to get an even better deal!

Thumbnail of user cindieh7
Illinois
1 review
0 helpful votes
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March 8th, 2024
Verified purchase

Purchased this rug as an accent piece for my closet space. It is better than I hoped for. Quick shipping and affordable prices to make this even more of a great shopping experience

Thumbnail of user janak117
South Carolina
1 review
0 helpful votes
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April 19th, 2024
Verified purchase

Very easy to order and free shipping made it even better! The best thing is the ability to see the rug in your room! It's a fantastic feature.

Thumbnail of user bp605
Iowa
2 reviews
0 helpful votes
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April 25th, 2024
Verified purchase

We ordered an indoor/outdoor rug for our camper. Shipping was super fast and the rug worked great for the space.

Thumbnail of user karenc4302
Pennsylvania
1 review
0 helpful votes
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March 31st, 2024
Verified purchase

I have learned to navigate the website and it is very easy to order and your shipments are so quick without shipping charges. I have loved every rug and pad that I have ordered.

Thumbnail of user kathyw1356
Indiana
1 review
0 helpful votes
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May 9th, 2024
Verified purchase

Rugs arrived in just a few days and they were an excellent price, and great quality.

Thumbnail of user amberb1265
California
1 review
0 helpful votes
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April 21st, 2024
Verified purchase

Love the "see it in your room" camera feature that allows me to see how the rug will look in my room. The site is easy to navigate.

Thumbnail of user wandag374
Virginia
1 review
0 helpful votes
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April 24th, 2024
Verified purchase

The rug was just as it was described online and is beautiful. Shipping was fast and delivered on time

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Grayson B.
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