Rugs.com has a rating of 4.7 stars from 5,060 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection, and free shipping. Rugs.com ranks 1st among Carpets sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
So far, everything was easy, fast, clear and not frustrating. We'll have to see how shipping goes and if course product quality turns out. I will update the posting and review at that point. Ordered on Oct. 22,2024
We got the Orleans rug in 12x12. The color is mixed of slate gray, blue and ivory. Perfect size but the rug feels very synthetic/plastic texture. It looks great from far away but when you get closer and see it up close it doesn't look high end. The rug also doesn't stay flat even though we have tried to weight it down. You get what you pay for
Easily find the rug you need. Many sizes, types, colors.
Easy to order love all the rugs you sell, great value too
I found a flaw in the surging of my rug and contacted Customer Service. Precilla was gracious, friendly and provided me with a very reasonable resolution. I could not have asked for more efficient or appropriate service! I will definitely order from Rugs.com again!
Site easy to use, well laid out. Anxious to get our hands on the rug and will rate the rug after we see it and use it.
Order process was easy. Rug arrived in timely manner; however, it was folded up tightly in order to be shipped cheaply, instead of rolling it and shipping as freight. A week later and the 10x10 rug is still lumpy. The rug itself is beautiful. Not happy with the wrinkles and lumps.
Being able to view the rug in my room virtually was fantastic- really helped to make a good decision both in terms of size and appearance
The rug I purchased was easy to shop for and arrived without delay. I'm very happy with the quality and appearance.
The ordering process was quick and easy, rugs arrived super fast, and the return process was also generally straight forward. Although I did not end up returning anything, I did consider it because the color of one rug was not exactly as pictured. Customer service was very prompt and understanding and I just decided to use the rug in a different room. Overall, I'm very happy!
This was my second purchase. I have seen their ads multiple times, but was hesitant they would be cheap knock off materials. Not at all. Beautiful, soft, well made rugs.
Great way to pick a rug. I chose a gray/natural mix raffia 5' circle rug for my living area. The carpet there is very light gray and needed a pretty protecter for shoes. It is absolutely beautiful. If you are looking to cover a hard surface, I would recommend a rug pad under it. On the carpet it isn't required. The carpet came rolled with a stiff cardboard roll inside to keep it from bending during shipment. Paper caps on each end protected them from damaged edges, then sealed with plastic all around. The condition could not have been preserved any better. I would definitely purchase again.
Wanted the runner that matched the round rug I bought last year. Love it
Prices could be a bit cheaper but I did get free shipping
This is the third rug I've bought at Rugs.com and have never been disappointed. The quality is excellent as always, the description and photos are exactly right and the delivery is right on time as they indicated.
After my mother passed away, I was charged with cleaning and updating her house. I discovered Rugs.com on Facebook and found the styles, quality, and prices extremely attractive. I ordered, loved what I got, and ordered again! 5 rugs later, I can tell you that each is unique and special. I only wish I had ordered them all at once to get an even better deal!
Purchased this rug as an accent piece for my closet space. It is better than I hoped for. Quick shipping and affordable prices to make this even more of a great shopping experience
Very easy to order and free shipping made it even better! The best thing is the ability to see the rug in your room! It's a fantastic feature.
We ordered an indoor/outdoor rug for our camper. Shipping was super fast and the rug worked great for the space.
I have learned to navigate the website and it is very easy to order and your shipments are so quick without shipping charges. I have loved every rug and pad that I have ordered.
Rugs arrived in just a few days and they were an excellent price, and great quality.
Love the "see it in your room" camera feature that allows me to see how the rug will look in my room. The site is easy to navigate.
The rug was just as it was described online and is beautiful. Shipping was fast and delivered on time